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All Journal JAM : Jurnal Aplikasi Manajemen Jurnal Minds: Manajemen Ide dan Inspirasi Jurnal Mirai Management Jurnal Manajemen STIE Muhammadiyah Palopo Jurnal Administrasi dan Manajemen Pendidikan SEIKO : Journal of Management & Business AkMen JURNAL ILMIAH Jurnal BISNIS & KEWIRAUSAHAAN JAMP : Jurnal Administrasi dan Manajemen Pendidikan BJRM (Bongaya Journal of Research in Management) Advance Sustainable Science, Engineering and Technology (ASSET) Nobel Management Review Paradoks : Jurnal Ilmu Ekonomi Jurnal Bisnis dan Kewirausahaan Nobel Community Services Journal INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen
Mubyl, Mutiarini
Institut Teknologi Dan Bisnis Nobel Indonesia
Humanities Chemical Engineering, Chemistry & Bioengineering Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Environmental Science Materials Science & Nanotechnology Social Sciences Other

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Journal : SEIKO : Journal of Management

 1 
Analisis Rancangan Strategi Pengembangan STIE Nobel Indonesia Menggunakan Balanced Scorecard Mutiarini Mubyl; Muhammad Hidayat; Deddy Rahwandi
SEIKO : Journal of Management & Business Vol 4, No 2 (2021): July - December
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v4i2.2187

Abstract

Abstract This study aims to determine the analysis of the STIE Nobel Indonesia’s development strategy design using a balanced scorecard from the perspective of finance, customers, internal business processes, and learning and growth. The research design used was qualitative, involving 17 people of resource persons using a purposive sampling as a sampling technique and conducted at the STIE Nobel Indonesia Makassar campus, from December 2020 to March 2021. The data analysis method included triangulation from interviews, observations, and secondary / supporting data in the form of the STIE Nobel Indonesia Strategic Plan 2020-2024, and 9 Accreditation Criteria from BAN-PT. This study produced several development strategies designs from a financial perspective as many as 2 strategic targets with 2 strategic initiatives. From the customer's perspective there are 5 strategic objectives with 17 strategic initiatives. The internal business process perspective contains 11 strategic objectives with 42 strategic initiatives. Meanwhile, the learning and growth perspective has 5 strategic targets with 26 strategic initiatives. Keywords : development strategy, balanced scorecard
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Rawat Inap RSU Lasinrang Kab. Pinrang Mahathir Mohammad; Mutiarini Mubyl; Ahmad Firman
SEIKO : Journal of Management & Business Vol 4, No 2 (2021): July - December
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v4i2.4079

Abstract

Perkembangan teknologi dan juga tingginya morbiditas dan kualitas pelayanan yang harus diberikan kepada pelanggan/pasien di rumah sakit. Penelitian bertujuan untuk memperoleh informasi tentang tingkat kepuasan pasien terhadap pelayanan kesehatan dan faktor-faktor yang berhubungan dengan kepuasan pasien di Rumah Sakit Umum Lasinrang Pinrang. Penelitian ini menggunakan desain cross-sectional yang merupakan salah satu desain penelitian analitik dan tergolong dalam jenis penelitian observasional. Populasi adalah pasien rawat inap di RSUD daerah Lasinrang, sedangkan pengambilan sampel dilakukan dengan metode accidental sampling sebanyak 115 responden, data yang diperoleh dan dianalisis secara linear, serta uji signifikansi t, F, dan R2. Hasil penelitian ini, pelayanan dokter, pelayanan keperawatan, fasilitas pendukung dan pelayanan administrasi berpengaruh terhadap kepuasan pasien di RSUD Lasinrang. Kesimpulan Hasil perhitungan statistik menunjukkan nilai F hitung = 56,719 dengan signifikansi 0,000 < 0,05. Bahwa secara simultan semua variabel berpengaruh secara signifikan, di sarangkan untuk meningkatkan kualitas pelayanan terhadap kepuasan pasien rawat inap di Rumah Sakit Umum Lasinrang Kab.Pinrang. Kata Kunci: kualitas pelayanan, kepuasan pasien
Co-Authors A. Lutfiah Saskia A. Syahriana Asdar Abdullah Abdullah Agus Purnomo Sidi Ahmad Firman Alhamdi, Agil Andi Widiawati Anshar Daud Arsinta Zalzabila Bahrul Ulum Ilham, Bahrul Ulum Bater, Lidia Deddy Rahwandi Fathorrahman Fitriany Giri Dwinanda Iradat Rayhan Sofyan Irwanto, Dola Kamaluddin, Laode Amijaya Latief, Fitriani M.Ilham Mahathir Mohammad Makkulau, Mochammad Mallingkaan Mariah Mariah Mariah Mariah, Mariah Mariah, Mariah Maryanti Maryanti Muhammad Hidayat Mustamin Mustamin Nugraha, I Made Widhi Nur Andini Sudirman Nurfadhilah Maghfirah Ramadhani Perdi Triangga said, muh Sri Fausiah Rahmayanti Sulham Rijal Tin Agustina Karnawati Wahyu Ramadhan Winda Purnamasari