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All Journal Jurnal Manajemen Pelayanan Publik Jurnal Manajemen Indonesia SEIKO : Journal of Management & Business Journal of Humanities and Social Studies International Journal Of Science, Technology & Management (IJSTM) Jurnal Pengabdian Masyarakat Indonesia Jurnal Abdi Masyarakat Indonesia International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) PRIMA : Portal Riset dan Inovasi Pengabdian Masyarakat Journal of Social Research Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) The Eastasouth Management and Business eProceedings of Management West Science Business and Management Jurnal Bisnis dan Manajemen West Science International Journal of Economics, Business and Innovation Research Sasambo: Jurnal Abdimas (Journal of Community Service) International Journal of Accounting and Management Information Systems Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal)
Rina Djunita Pasaribu
Telkom University
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Journal : International Journal Of Science, Technology

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Indonesian Preference of Teleconsultation Modality: Qualitative Study Ria Wibowo, Yossico; Djunita Pasaribu, Rina
International Journal of Science, Technology & Management Vol. 5 No. 4 (2024): July 2024
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v5i4.1029

Abstract

Since the outbreak of the COVID-19 pandemic, telemedicine users throughout the world have increased, including in Indonesia. Since COVID-19 pandemic, telemedicine is a business platform in the health sector with increasing number of users. Minister of Health Regulation Number 20 of 2019, which is currently the basis for implementing telemedicine in Indonesia, does not regulate the use of teleconsultation media used for diagnosis on telemedicine platforms. This research aims to provide recommendations regarding the use of teleconsultation media on telemedicine platforms. In this study, data was obtained from interviews with thirty-three participants. In conclusion, the video call feature should be a mandatory modality for teleconsultation, but it is optional to use and with adjusted teleconsultation fees.
Analysis of The Influence of Electronic Wallet Usage, Lifestyle, And Financial Literacy on The Consumptive Behaviour of Generation Z Workers in DKI Jakarta Ramadhan Putrantona, Farhan; Djunita Pasaribu, Rina
International Journal of Science, Technology & Management Vol. 5 No. 3 (2024): May 2024
Publisher : Publisher Cv. Inara Colaboration with www.stie-sampit.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v5i3.1098

Abstract

This study investigates the influence of electronic wallet usage, lifestyle, and financial literacy on consumptive behavior among Generation Z workers in DKI Jakarta. With a population comprising about one-third of DKI Jakarta's total population, Generation Z is notably technologically adept, often referred to as the Internet or Digital Generation. Employing a quantitative approach, the research utilizes Partial Least Square Structure Equation Modeling (PLS-SEM) and collects data from 407 respondents through an online questionnaire. Findings reveal a positive and significant association between electronic wallet usage and consumptive behavior, as well as lifestyle and consumptive behavior. However, financial literacy exhibits an insignificant and negative impact on consumptive behavior. These insights contribute to understanding the financial behavior of Generation Z workers and may aid in fostering more prudent financial management practices among this demographic.
Effectiveness of Risk Management through Risk Maturity Measurement: A Study at PT Pelabuhan Indonesia Utami, Lestari; Djunita Pasaribu, Rina
International Journal of Science, Technology & Management Vol. 5 No. 4 (2024): July 2024
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v5i4.1117

Abstract

Research aims: This study aims to evaluate the effectiveness of risk management at Pelindo post-merger and measure its risk management maturity level. Moreover, the study intends to offer relevant recommendations for the company in developing risk management strategies and implementation. Design/Methodology/Approach: This study adopts a qualitative descriptive approach with a case study strategy, wherein the researcher analyzes an organization as the unit of analysis in a non-contrived setting, reflecting a natural environment without manipulation. Data collection techniques include interviews and document analysis, while data analysis follows the Miles and Huberman model with four main components: data collection, data reduction, data presentation, and conclusion drawing. Research findings: The study's findings indicate that the risk management maturity level at Pelindo post-merger is at the good practice phase, scoring 2.94 from the dimension and performance aspects assessment. Recommendations for improvement include enhancing risk culture, improving the effectiveness of risk management functions, and aligning risk strategy with the ERM transformation plan to increase the effectiveness and compliance of risk management. Theoretical Contribution/Originality: This research makes a theoretical contribution by assessing the level of risk management maturity in the context of mergers among state-owned enterprises (SOEs) in Indonesia's maritime industry. It uses measurement methods tailored to regulations from the Ministry of SOEs, providing a reference for other companies seeking to develop effective risk management strategies. Practitioners/Policy Implications: This research suggests that organizations should strengthen risk culture responsibilities in job descriptions at all levels, as well as adopt technology and automation for real-time risk monitoring to enhance risk management effectiveness and ensure alignment with corporate strategy. Research Limitations/Implications: The limitations of this study primarily stem from restricted access to internal and sensitive data, which constrains the depth of analysis and hampers comparison with industry best practices.
Indonesian Preference of Teleconsultation Modality: Qualitative Study Ria Wibowo, Yossico; Djunita Pasaribu, Rina
International Journal of Science, Technology & Management Vol. 5 No. 5 (2024): September 2024
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v5i5.1006

Abstract

Since the outbreak of the COVID-19 pandemic, telemedicine users throughout the world have increased, including in Indonesia. Since COVID-19 pandemic, telemedicine is a business platform in the health sector with increasing number of users. Minister of Health Regulation Number 20 of 2019, which is currently the basis for implementing telemedicine in Indonesia, does not regulate the use of teleconsultation media used for diagnosis on telemedicine platforms. This research aims to provide recommendations regarding the use of teleconsultation media on telemedicine platforms. In this study, data was obtained from interviews with thirty-three participants. In conclusion, the video call feature should be a mandatory modality for teleconsultation, but it is optional to use and with adjusted teleconsultation fees.
The Influence Of Brand Experience And Brand Image On Brand Loyalty With Brand Trust As A Mediation Variable (Case Study Of FCL Modest In Pekanbaru City) Sundari, Laisitha; Djunita Pasaribu, Rina; Sugiat, Maria
International Journal of Science, Technology & Management Vol. 5 No. 6 (2024): November 2024
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v5i6.1160

Abstract

Famys Circle Label (FCL) is a modest fashion brand that offers thousands of articles from well-known local modest brands in Indonesia and is the only brand in Pekanbaru, giving it a strong competitive edge in the modest fashion market due to its ability to attract a variety of customer groups with diverse tastes and fashion styles. This study aims to examine the effect of brand experience and brand image on brand loyalty, with brand trust as a mediating variable.The research uses a quantitative method with a descriptive approach to illustrate the characteristics of a group, such as the characteristics of users or products, estimate product users' characteristics, and understand users' perceptions of a product. The study uses non-probability sampling, with 384 respondents who are FCL consumers. The data was processed and analyzed using Structural Equation Modeling (SEM) with SmartPLS3 software.The study results show a partial positive and significant effect of brand experience and brand image on brand loyalty and brand trust. Simultaneous testing also showed the same results, where the independent variables had a positive and significant effect on the dependent variable, brand loyalty, mediated by the intervening variable brand trust among FCL consumers in Pekanbaru City.
Development Of Strategy Map And Measuring Corporate Performance With Sustainability Balanced Scorecard Approach (Case Study On Renewable Energy Consultant Services Company Pt Xyz) Destianissa, Marsha; Pasaribu, Rina Djunita
International Journal of Science, Technology & Management Vol. 5 No. 5 (2024): September 2024
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v5i5.1172

Abstract

This study aims to develop a Strategy Map of PT XYZ based on the company's vision, mission, strategic goals and analyze the company's performance as measured using the Sustainability Balanced Scorecard (SBSC) method. The research method used is qualitative, which involves conducting in-depth interviews and analyzing company documents. According to the research results, the PT XYZ Strategy Map consists of a vision, mission, 17 company strategic goals and 34 measurement indicators. The company performance of PT XYZ in 2021 and 2022, measured by the 5 SBSC perspectives can be indicated as sufficient performance, which obtained a total scorecard of 0. Based on 34 measurement indicators, 13 obtained a good assessment, 13 obtained a poor assessment, 3 obtained a sufficient assessment, and 5 could not be calculated because the company did not have related numerical documents. In the future, PT XYZ needs to increase its efforts to improve company performance and improve company data management so that it is easier to identify the company's achievements or performance to a measurable extent. Further, PT XYZ needs to integrate sustainability goals that become the company's vision into the company's business strategy, one of which is using SBSC as a company performance measurement tool. In addition, PT XYZ needs to integrate its vision of contributing to sustainability development into the company's business strategy, one of which is the use of SBSC as a corporate performance measurement tool.
Continue Use Intention Analysis Using The Integration of The Unified Theory of Acceptance and Use of Technology (UTAUT) 2 and Delone & Mclean (D&M) Models Modified in The My TelU Mobile Student Account Application Darmawan, Singgih; Rina Djunita Pasaribu, Rina Djunita
International Journal of Science, Technology & Management Vol. 5 No. 5 (2024): September 2024
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v5i5.1182

Abstract

My TelU Mobile is a learning support application released by Telkom University on May 25, 2021. This application can be downloaded on the Play Store and App Store and has become a super app that has quite a high number of downloads. However, its user traffic is not yet stable, as seen in the decreasing usage traffic during the lecture period. The purpose of this study was to determine the factors that influence the acceptance and use of the My TelU Mobile application using an integration of the UTAUT-2 and Delone & McLean models. This study uses a quantitative method with descriptive and causal research types. The sampling technique uses a non-probability sampling technique of the purposive sampling type with a sample size of 400 respondents. The data analysis technique uses descriptive analysis and PLS. The findings of this study are that effort expectancy, information quality, service quality, user satisfaction have a significant effect on continue use intention and system quality, information quality, service quality have a significant effect on user satisfaction. However, performance expectancy, social influence, facilitating condition, habit, hedonic motivation, and system quality do not have a significant effect on continue use intention of My TelU Mobile application.
The Influence of Digital Literacy and Relative Advantage on E-Commerce Adoption through Digital Training and Mentoring among MSMEs in Jakarta Sun Lilya, Sun Lilya; Pasaribu, Rina Djunita
International Journal of Science, Technology & Management Vol. 5 No. 5 (2024): September 2024
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v5i5.1185

Abstract

The Micro, Small and Medium Enterprises (MSME) sector has an important role in driving the country's economic development. In order for MSMEs to remain competitive with the growth of digital technology, they must be able to adapt to digitalization. Utilizing an e-commerce platform can provide information about which products are selling best and which products are not selling well. This data can be used to make decisions about inventory management, marketing, and more. Only 13% of MSMEs that utilize technology use e-commerce. The adoption of digital e-commerce technology among MSMEs in Jakarta is still uneven. This research aims to determine the influence of digital literacy and relative benefits on the adoption of digital e-commerce technology for MSMEs in Jakarta with digital training and mentoring as mediating variables. This research method is causal quantitative by collecting data using an online questionnaire to 399 respondents. The analysis technique used in this research is Sem with the help of the Smart-PLS program. The research results show that digital literacy and relative benefits influence digital training and mentoring, but not the adoption of e-commerce platform technology. Meanwhile, digital training and mentoring influences the adoption of e-commerce platform technology. The mediation results show that digital training and mentoring play a full mediating role in the relationship between digital literacy and the relative benefits of adopting e-commerce platform technology.
Development Strategy Analysis With IFE-EFE-IE Matrix, SWOT Matrix and AHP at PT Putra Morowali Sejahtera Sibarani, Andreas; Djunita Pasaribu, Rina
International Journal of Science, Technology & Management Vol. 5 No. 6 (2024): November 2024
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v5i6.1192

Abstract

Heavy equipment construction equipment usage activities are used for material handling, excavation, lifting, and other heavy operations. PT PMS currently does not have a strategy to face challenges in the heavy equipment rental business, this causes a lack of maximization of the heavy equipment rental business so that an analysis of internal and external factors is needed to determine a strategy for PT PMS. The purpose of this research is to identify internal (strength and weakness) and external (opportunity and threat) factors using the IFE and EFE approaches and using the IE and SWOT Matrix to determine alternative business strategies that can be recommended to PT PMS to choose the most appropriate business strategy used with Analytical Hierarchy Process (AHP) priorities to develop the heavy equipment rental business. The research method used in this research is qualitative. Qualitative research gets data from interviews with sources and scoring on a matrix based on a list of questions that have been provided. The results showed that the IFE matrix score was 3.03 and the EFE matrix score was 2.43, so that the position of PT Putra Morowali Sejahtera in the IE matrix was in cell IV, namely the growth and build strategy. From the results of the SWOT matrix, the company has 8 alternative strategies. The 8 alternative strategies are then evaluated in the AHP matrix to determine priority or ranking. The recommended strategy for PT Putra Morowali Sejahtera according to the ranking in the AHP matrix is ranking 1 Improving the quality of heavy equipment rental services and increasing the efficiency and effectiveness of operational activities in order to provide services at more competitive prices, ranking 2 Continuous improvement to expand the heavy equipment rental market network and increase operational effectiveness and efficiency, and ranking 3 Increase the capacity of heavy equipment rental units to meet demand for heavy equipment usage. The strategy is expected to contribute to the development of PT Putra Morowali Sejahtera.
Continuance Intention Analysis Using Unified Theory Of Acceptance And Use Of Technology Model And Unfavorable Attitude Toward Cash Payment Variable In The Case Study Of Pt. Xyz Bank M-Banking Application Faqih, Muhammad; Djunita Pasaribu, Rina; Wahyuningtyas , Ratri
International Journal of Science, Technology & Management Vol. 6 No. 1 (2025): January 2025
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v6i1.1232

Abstract

The mobile banking application of PT. XYZ offers two main services, which are the core banking functions: collecting funds from the public and disbursing funds to the public. However, a decline in the number of users of the XYZ mobile banking app has been observed in both Monthly Active Users and Monthly Transacting Users. The study involves respondents who represent the target market of Bank XYZ, such as active users and users who make transactions on the XYZ mobile banking application. Thus, the objective of this research is to evaluate the IT functional-level strategy of PT. XYZ's mobile banking application concerning continuance intention. Further, the study aims to explain the relationships between the variables of performance expectancy, effort expectancy, social influence, and facilitating conditions from the UTAUT model, as well as the variable of unfavorable attitude toward cash payment (UATC), in relation to satisfaction and continuance intention, and the interaction between these variables. Employing a quantitative research method, the sampling technique was non-probability sampling, specifically purposive sampling, as the population was already sufficiently specific to mobile banking users of PT. XYZ, with 310 respondents who are users of PT. XYZ's mobile banking application. Data analysis was performed using CB-SEM with a Maximum Likelihood approach. The research findings indicate that performance expectancy has the most significant influence on continuance intention. The results also show that satisfaction, as an intervening variable, strengthens the significant effect of performance expectancy, effort expectancy, and social influence. Based on the findings, it is recommended to focus on performance expectancy, in line with the results of the descriptive analysis, which suggest that it is an area requiring urgent and critical evaluation. Enhancing performance expectancy can help sustain continuance intention among Monthly Active Users and Monthly Transacting Users of the XYZ mobile banking application.
Co-Authors Adelia Nadya Pertiwi Amelia, Anggi Silfi Apriani Masfiroh Arien Arianti Gunawan Aripsi, Viki ARIS HARTAMAN Aryaputra, Mikala Budiman, Mohamad Fadhian Cahyo Dananto, Dinar Candiawan Candiwan Cyndi Novia Damayanti Octavia Darmawan, Singgih Destianissa, Marsha Dhiannova, Charlie Diati Levi Putri Dodie Tricahyono Domi Bustomi Edi Witjara Effendi, Muharram Aliansyah Eva Nurhazizah Farah Alfanur Farid Akbar Harahap Fariz Fithriah, Khaulah Wardhatul Hidayah, Virgiona Elsandra Hutapea, Vico Metriwan Perluozon I Nyoman Prana Jaya Semedi Ihsan, Qowiyyul Jamil, Dina Nur Maulidiah Kuswardini, Azizah Lestari Utami, Lestari Lisdiani, Felin Mohammad Riza Sutjipto Muhammad Faqih Parlindungan, Andre Pasaribu, Jessy Claudia Permana, Yoga Gunawan Rahmat Dwi Djatmiko Ramadhan Putrantona, Farhan Ratri Wahyuningtyas Ria Wibowo, Yossico Riawan, Teguh Bayu Aji Ridwan Purwanadita Salsabillah, Derisna Setiawan, Kialonica Valentina Setiawati, Sherly Angellika Shabira, Rafa Maisa Sibarani, Andreas Sugiat, Maria Sulthoni, Nurrokhmat Sun Lilya, Sun Lilya Sundari, Laisitha Sutjipto, Moh. Riza Sutjipto, Riza Taufan Umbara Taufiqulloh, Rifqi Triaji Prio Pratomo Uruqul Nadhif Dzakiy Vico Metriwan Perluozon Hutapea Vyra, Aslamia Zoya Erza Wibowo, Yossico Ria Witjara, Edi Zharfan Inzaghi Zharfan Inzaghi Sugiharto