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Kualitas Pelayanan Bagi Wisatawan Berkebutuhan Khusus (Disabilitas) di Hotel Berbintang Lima (studi pada Hotel Berbintang Lima Di Kota Denpasar, Provinsi Bali) Gede Pradiva Adiningrat; Yusri Abdillah; Rizki Yudhi Dewantara
Jurnal Administrasi Bisnis Vol 28, No 1 (2015): NOVEMBER
Publisher : Fakultas Ilmu Administrasi Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (252.075 KB)

The purpose of this study is to analyze and explain about the quality of services for tourists with special needs (disabilities) in a five-star hotel. The five star hotel which is researched those are Inna Grand Bali Beach Hotel and Prama Sanur Beach Hotel. Descriptive research is a research method used in qualitative research approach.. The results of the analysis of this study showed that indicators of the quality of services for tourists with special needs in the five Denpasar among others, responsiveness, reliability, assurance, tangibles and empathy. Besides that, the supporting factors those are the availability of complete supporting facilities for tourists with special needs, the appreciation of the care, the support of the Association of Indonesian Hotels and Restaurants (AIHR) Bali, and the special rules with disabilities in Denpasar City. A obstacle factor in the quality of services for tourists with special needs those are there are not available of special training for employees about the services for tourist with special needs, the use of facilities that are not in accordance with its function, there not avaiable of specific local regulations on disability and absence data to guests with special needs in the Department of Tourism. Keywords: Quality Service, Tourism, Tourist, Special Needs, Hotel ABSTRAK Tujuan penelitian ini adalah menganalisis dan menjelaskan tentang kualitas pelayanan bagi wisatawan berkebutuhan khusus (disabilitas) di hotel berbintang lima. Hotel berbintang lima yang diteliti adalah Hotel Inna Grand Bali Beach dan Hotel Prama Sanur Beach. Penelitian deskriptif merupakan metode penelitian yang digunakan dengan kualitatif sebagai pendekatan penelitiannya. Hasil analisis penelitian ini menunjukan bahwa indikator kualitas pelayanan bagi wisatawan berkebutuhan khusus di hotel berbintang lima Kota Denpasar antara lain daya tanggap, kehandalan, jaminan, bukti fisik dan empati .Selain itu faktor-faktor pendukungnya antara lain ketersediaan fasilitas penunjang yang lengkap bagi wisatawan berkebutuhan khusus, adanya penghargaan terhadap pelayanan, adanya dukungan dari Perhimpunan Hotel dan Restoran Indonesia (PHRI) Bali, dan adanya peraturan khusus penyandang disabilitas di Kota Denpasar. Faktor penghambat dalam kualitas pelayanan bagi wisatawan berkebutuhan khusus antara lain belum adanya pelatihan khusus bagi karyawan tentang pelayanan bagi wisatawan berkebutuhan khusus, penggunaan fasilitas yang tidak sesuai dengan fungsinya, belum adanya peraturan daerah khusus tentang disabilitas serta belum adanya pendataan terhadap tamu berkebutuhan khusus di Dinas Pariwisata. Kata kunci: Kualitas Pelayanan, Pariwisata, Wisatawan, Berkebutuhan Khusus, Hotel

PEMBERDAYAAN BUMDES DAN PELATIHAN KETRAMPILAN USAHA DIDESA SIDAKARYA DENPASAR BALI Wayan Suryathi; IB. Putu Suamba; Gede Pradiva Adiningrat
Dharma: Jurnal Pengabdian Masyarakat Vol 1, No 2 (2020): November
Publisher : Universitas Pembangunan Nasional "Veteran" Yogyakarta

BUMDes of Sidakarya Village has a srtrategic role to help public society, however it enquare an empowerment because it the effort of management new years old, as well the community need intensif of training. The aim of community dedication are getting empowerment of BUMDes and give the effort skill training for people in Sidakarya Village. The acitivity of community dedication areTraditional cooking training, Business Ethic and digital communication. Partner targeting of this program are BUMDes, Karang Taruna and PKK of Sidakarya Vallage. The methode of this activity are training, focus group discussion, deept interview and questionare. The result and external target from the dedication are the empowerment of BUMDes has been reached and the skill of effort training has been action. And obtained the value evaluation s very good

PENERAPAN E-LEARNING DENGAN MENGGUNAKAN PENDEKATAN E-PORTOFOLIO DALAM UPAYA MENINGKATKAN PEMAHAMAN MAHASISWA Made Ayu Jayanti Prita Utami; Gede Pradiva Adiningrat; Wayan Tari Indra Putri
Jurnal Penjaminan Mutu Vol 8 No 1 (2022)
Publisher : UHN IGB Sugriwa Denpasar

This study aims to implement an e-learning model with an e-portfolio approach in the Taxation subjects at the International Business Management Program Study, Business Administration Department, in an effort to improve students level of understanding. The implementation of e-learning is carried out with various methods and it is necessary to change the way of teaching in order to attract attention and make students interested in learning and liking the concepts of the subjects being taught. In the process, an assessment process is also needed as an assessment of student learning outcomes. One that is implemented is an assessment portfolio which is currently supported by increasingly sophisticated technological advances so that it is called an electronic portfolio or termed an e-portfolio. The benefits of this e-portfolio for students include learning effectively and responsibly, collaborative learning opportunities, allowing creating more network connections, getting used to being critical in solving problems/cases so that if we will be able to shape the character of students who are professional and competitive in accordance with vision and mission of Politeknik Negeri Bali. The population in this study were students in the International Business Management study program in the Business Administration Department of Politeknik Negeri Bali, who were taking a Taxation subjects. The method used in this research is Design Based Research (DBR). The results of the needs analysis obtained from the questionnaire to students are used as a reference in forming the design of this model. a model that is a framework in 4 (four) stages of a framework in 2 (two) online learning environments, namely: synchronous and asynchronous. Furthermore, the results of the implementation of the model on students showed an increase in student learning outcomes and understanding of taxation subjects with an increase in the average score of students from 71.58 to 88.11. This is also supported by the feedback given by students and validators after the model implementation process is implemented.

Marketing strategy at e-commerce Double-Six Luxury Hotel Seminyak to maximize room occupancy Ni Putu Ayu Vena Aryanthi; Gede Pradiva Adiningrat; Upayana Wiguna Eka Saputra
Journal of Applied Sciences in Travel and Hospitality Vol. 6 No. 2 (2023): JASTH: Journal of Applied Sciences in Travel and Hospitality
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jasth.v6i2.84-95

The E-Commerce division at Double-Six Luxury Hotel Seminyak has an important role in selling rooms through websites and OTA platforms. Given the shift caused by the Covid-19 pandemic, where the majority are now leaning towards booking rooms online, recalibrating strategies to fit the new normal era has become imperative for this division. This research seeks to identify potential internal and external factors affecting the E-Commerce unit and formulate marketing strategies to increase room occupancy rates. Qualitative and quantitative data were collected from primary and secondary sources. For the initial research questions, methodologies such as observation, interviews, and document review were used. IFAS and EFAS matrices were developed using a questionnaire, while IE and SWOT matrices were developed based on a literature review. The research also proposed a strategic approach rooted in a combination of internal and external factors. Using purposive sampling, the findings emphasize the importance of internal factors such as the elements of the marketing mix-product, price, place, promotion, people, process, and physical evidence. As well as the importance of considering external factors such as customers, competitors, distributors, and the public practically, these insights suggest that Double-Six Luxury Hotel Seminyak's E-Commerce unit should consider a growth-oriented approach. This entails pursuing vertical integration with direct room sales through hotel’s website, creating stay packages with additional benefits, creating customer data-driven pro-motions, and increasing website visibility through SEM and SEO.

Marketing strategy at e-commerce Double-Six Luxury Hotel Seminyak to maximize room occupancy Ni Putu Ayu Vena Aryanthi; Gede Pradiva Adiningrat; Upayana Wiguna Eka Saputra
Journal of Applied Sciences in Travel and Hospitality Vol. 6 No. 2 (2023): JASTH: Journal of Applied Sciences in Travel and Hospitality
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jasth.v6i2.84-95

The E-Commerce division at Double-Six Luxury Hotel Seminyak has an important role in selling rooms through websites and OTA platforms. Given the shift caused by the Covid-19 pandemic, where the majority are now leaning towards booking rooms online, recalibrating strategies to fit the new normal era has become imperative for this division. This research seeks to identify potential internal and external factors affecting the E-Commerce unit and formulate marketing strategies to increase room occupancy rates. Qualitative and quantitative data were collected from primary and secondary sources. For the initial research questions, methodologies such as observation, interviews, and document review were used. IFAS and EFAS matrices were developed using a questionnaire, while IE and SWOT matrices were developed based on a literature review. The research also proposed a strategic approach rooted in a combination of internal and external factors. Using purposive sampling, the findings emphasize the importance of internal factors such as the elements of the marketing mix-product, price, place, promotion, people, process, and physical evidence. As well as the importance of considering external factors such as customers, competitors, distributors, and the public practically, these insights suggest that Double-Six Luxury Hotel Seminyak's E-Commerce unit should consider a growth-oriented approach. This entails pursuing vertical integration with direct room sales through hotel’s website, creating stay packages with additional benefits, creating customer data-driven pro-motions, and increasing website visibility through SEM and SEO.

Analisis Kecepatan dan Kehandalan Pelayanan Jasa Perawatan dan Perbaikan terhadap Tingkat Kepuasan Pelayanan Unit Penunjang Akademik Perawatan dan Perbaikan Politeknik Negeri Bali Ni Putu Diah Pratiwi; Ida Bagus Sanjaya; Gede Pradiva Adiningrat
Jurnal Syntax Admiration Vol. 5 No. 9 (2024): Jurnal Syntax Admiration
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/jsa.v5i9.1448

This study aims to analyze the variables of speed and reliability of maintenance and repair services to the level of service satisfaction of the Maintenance and Repair Academic Support Unit of the Bali State Polytechnic. This study uses a quantitative method with a population of all UPA-PP service users who occupy positions as Head of Department, Secretary of Department, Department Administration, Head of Study Program, Head of Unit, Head of Center, Head of Workshop/Lab, Workshop/Lab Technician, Head of Section and Head of Sub-Division as many as 138 people. The research sample consisted of 103 UPA-PP users who were selected through probability sampling using proportionate stratified random sampling with the Slovin formula. Data were collected using a Likert Scale-based questionnaire and analyzed by multiple linear regression. The results of the study show that partially, the velocity variable (X1) has a positive and significant effect on the level of service satisfaction (Y) with a coefficient value of 0.317 and a t-value of 3.237 > t table 1.98397 with a value of Sig. 0.002 < 0.05. And partially, reliability (X2) has a positive and significant effect on the level of service satisfaction (Y) with a coefficient value of 0.776 and a t-value of 6.490 > t table 1.98397 with a Sig. value of 0.000 < 0.05. Meanwhile, simultaneously the variables of speed (X1) and reliability (X2) have a positive and significant effect on the level of service satisfaction (Y) of F calculated 58.567 > F table 3.09 with a value of Sig. 0.000 < 0.05.

PENERAPAN E-LEARNING DENGAN MENGGUNAKAN PENDEKATAN E-PORTOFOLIO DALAM UPAYA MENINGKATKAN PEMAHAMAN MAHASISWA Made Ayu Jayanti Prita Utami; Gede Pradiva Adiningrat; Wayan Tari Indra Putri
Jurnal Penjaminan Mutu Vol 8 No 1 (2022)
Publisher : UHN IGB Sugriwa Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25078/jpm.v8i1.761

This study aims to implement an e-learning model with an e-portfolio approach in the Taxation subjects at the International Business Management Program Study, Business Administration Department, in an effort to improve students level of understanding. The implementation of e-learning is carried out with various methods and it is necessary to change the way of teaching in order to attract attention and make students interested in learning and liking the concepts of the subjects being taught. In the process, an assessment process is also needed as an assessment of student learning outcomes. One that is implemented is an assessment portfolio which is currently supported by increasingly sophisticated technological advances so that it is called an electronic portfolio or termed an e-portfolio. The benefits of this e-portfolio for students include learning effectively and responsibly, collaborative learning opportunities, allowing creating more network connections, getting used to being critical in solving problems/cases so that if we will be able to shape the character of students who are professional and competitive in accordance with vision and mission of Politeknik Negeri Bali. The population in this study were students in the International Business Management study program in the Business Administration Department of Politeknik Negeri Bali, who were taking a Taxation subjects. The method used in this research is Design Based Research (DBR). The results of the needs analysis obtained from the questionnaire to students are used as a reference in forming the design of this model. a model that is a framework in 4 (four) stages of a framework in 2 (two) online learning environments, namely: synchronous and asynchronous. Furthermore, the results of the implementation of the model on students showed an increase in student learning outcomes and understanding of taxation subjects with an increase in the average score of students from 71.58 to 88.11. This is also supported by the feedback given by students and validators after the model implementation process is implemented.

PELATIHAN DAN PENDAMPINGAN DIGITAL MARKETING UNTUK MENINGKATKAN BRAND IMAGE DI LPD BEKUL, KECAMATAN DENPASAR TIMUR, KOTA DENPASAR Dananjaya, Ida Bagus Gede; Iwan Suryadi, I Gede; Pradiva Adiningrat, Gede; Kariati, Ni Made; Raka Sitawati, Anak Agung
MALLOMO: Journal of Community Service Vol 4 No 1 (2023): Desember-Mei
Publisher : Universitas Muhammadiyah Sidenreng Rappang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55678/mallomo.v4i1.1240

Abstract. Dalam hal ini penting untuk diingat ketika membangun hubungan yang baik antara LPD dan klien. Hingga saat ini pengurus dan pegawai LPD Desa Adat Bekul belum sepenuhnya memahami hal tersebut, sehingga tujuan dari kegiatan usaha ini adalah untuk memberikan pelatihan dan dukungan dalam Marketing Communication digital dan Customer Relationship Marketing (CRM) kepada pengurus dan pegawai LPD Desa Adat Bekul sehingga tercapainya peningkatan kualitas Brand Image di LPD Desa Adat Bekul. Metode pelatihan dan pendampingan digunakan dalam kegiatan ini. Metode pelatihan dirancang untuk menyampaikan informasi tentang digital Marketing Communication, CRM dan pelayanan digital bagi perusahaan jasa keuangan khususnya LPD. Pelatihan diikuti oleh pimpinan, pekerja dan pengurus LPD Desa Adat Bekul, sebanyak 15 orang berkumpul dalam satu ruangan kemudian diberikan pelatihan. Luaran dalam kegiatan ini ialah berupa publikasi kegiatan melalui meda masa elektronik, draft bahan ajar dan draft artikel pengabdian. Kegiatan ini juga memberikan manfaat bagi LPD bekul yaitu berupa pembuatan logo untuk LPD Bekul dan bagi kampus Politeknik Negeri Bali sebagai pelaksana kegiatan untuk membagi ilmunya kepada masyarakat luas.

Penilaian Kualitas Layanan Bandara Internasional Ngurah Rai Menggunakan Metode Fuzzy Servqual dan Importance Performance Analysis Nurfakhrurozi, Rifqi; Andriani, Wahyu; Dewi, Nyoman Indah Kusuma; Saputra, Upayana Wiguna Eka; Adiningrat, Gede Pradiva
Jurnal Bisnis dan Kewirausahaan Vol. 20 No. 3 (2024): JBK-Jurnal Bisnis dan Kewirausahaan
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jbk.v20i3.163-173

Ngurah Rai International Airport in Bali serves as a critical gateway for tourists, especially in the post-pandemic era. This study evaluates the service quality of the airport using the Fuzzy Servqual and Importance Performance Analysis (IPA) methods. A sample of 100 respondents was analyzed to assess five dimensions of service quality: tangibles, reliability, responsiveness, assurance, and empathy. The findings indicate that several attributes of the service require improvement, particularly in terms of adequacy of infrastructure, service clarity, and responsiveness to passenger feedback. The IPA analysis identified two attributes as high-priority areas for improvement. Recommendations for enhancing service quality are proposed to better align with passenger expectation and satisfaction.

PEMBERDAYAAN BUMDES DAN PELATIHAN KETRAMPILAN USAHA DIDESA SIDAKARYA DENPASAR BALI Suryathi, Wayan; Suamba, IB. Putu; Adiningrat, Gede Pradiva
Dharma: Jurnal Pengabdian Masyarakat Vol. 1 No. 2 (2020): November
Publisher : Universitas Pembangunan Nasional "Veteran" Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31315/dlppm.v1i2.4056

BUMDes of Sidakarya Village has a srtrategic role to help public society, however it enquare an empowerment because it the effort of management new years old, as well the community need intensif of training. The aim of community dedication are getting empowerment of BUMDes and give the effort skill training for people in Sidakarya Village. The acitivity of community dedication areTraditional cooking training, Business Ethic and digital communication. Partner targeting of this program are BUMDes, Karang Taruna and PKK of Sidakarya Vallage. The methode of this activity are training, focus group discussion, deept interview and questionare. The result and external target from the dedication are the empowerment of BUMDes has been reached and the skill of effort training has been action. And obtained the value evaluation s very good

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