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All Journal Jurnal Administrasi Bisnis jurnal syntax admiration MALLOMO: Journal of Community Service Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat Jurnal Administrasi Kantor Journal of Applied Sciences in Travel and Hospitality Jurnal Bisnis dan Kewirausahaan Dharma: Jurnal Pengabdian Masyarakat Jurnal Penjaminan Mutu Communication and Information Journal NETIZEN (JOURNAL OF SOCIETY AND BUSSINESS)
Gede Pradiva Adiningrat
Politeknik Negeri Bali
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Pengaruh Service Quality Terhadap Customer Sati Sfaction pada PT Pelabuhan Indonesia (Persero) Sub Regional Bali Nusa Tenggara Cabang Benoa Ni Putu Radha Savitri Maheswari Putri; Gede Pradiva Adiningrat; Ida Bagus Artha Adnyana
Comit: Communication, Information and Technology Journal Vol. 3 No. 2 (2025): Comit: Communication and Information Journal
Publisher : IAI Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/comit.v3i2.9611

Abstract

This study aims to analyze the influence of Service Quality on Customer Satisfaction at PT Pelabuhan Indonesia (Persero) Sub Regional Bali Nusa Tenggara, Benoa Branch. Service Quality was measured using the five dimensions of Service Quality: tangibles, reliability, responsiveness, assurance, and empathy. A quantitative research method was employed, utilizing a survey of 100 respondents consisting of domestic and international ship passengers at Benoa Port. Data was collected through questionnaires and analyzed using multiple linear regression and hypothesis testing (t-test and F-test). The results indicate that all five dimensions of service quality have a positive and significant partial effect on customer satisfaction. Simultaneously, these dimensions also significantly influence customer satisfaction, with a coefficient of determination (R²) of 73.9%. Among the dimensions, reliability was found to be the most dominant factor affecting customer satisfaction. These findings provide practical implications for the management of Benoa Port to enhance service quality, particularly in reliability, physical facilities, and staff responsiveness, to achieve higher customer satisfaction.
Penilaian Kualitas Layanan Bandara Internasional Ngurah Rai Menggunakan Metode Fuzzy Servqual dan Importance Performance Analysis Nurfakhrurozi, Rifqi; Andriani, Wahyu; Dewi, Nyoman Indah Kusuma; Saputra, Upayana Wiguna Eka; Adiningrat, Gede Pradiva
Jurnal Bisnis dan Kewirausahaan Vol. 20 No. 3 (2024): JBK-Jurnal Bisnis dan Kewirausahaan
Publisher : Badung Bali: Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31940/jbk.v20i3.163-173

Abstract

Ngurah Rai International Airport in Bali serves as a critical gateway for tourists, especially in the post-pandemic era. This study evaluates the service quality of the airport using the Fuzzy Servqual and Importance Performance Analysis (IPA) methods. A sample of 100 respondents was analyzed to assess five dimensions of service quality: tangibles, reliability, responsiveness, assurance, and empathy. The findings indicate that several attributes of the service require improvement, particularly in terms of adequacy of infrastructure, service clarity, and responsiveness to passenger feedback. The IPA analysis identified two attributes as high-priority areas for improvement. Recommendations for enhancing service quality are proposed to better align with passenger expectation and satisfaction.
IMPLEMENTASI PENGGUNAAN FINANCIAL TECHNOLOGY QRIS BANK BPD BALI CABANG NEGARA UNTUK GENERASI X DI PASAR UMUM BAHAGIA I Gusti Ayu Kade Santika Dwi Antari; Gede Pradiva Adiningrat; Upayana Wiguna Eka Saputra
NETIZEN: JOURNAL OF SOCIETY AND BUSSINESS Vol. 1 No. 9 (2025): AGUSTUS
Publisher : CV. ADIBA AISHA AMIRA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The development of financial technology has driven a transformation in Indonesia's payment system, one of which is through the implementation of QRIS (Quick Response Code Indonesian Standard). This initiative aims to create efficient and inclusive cashless transactions. This study aims to analyze the implementation of QRIS by Bank BPD Bali, Negara Branch, among Generation X merchants at Pasar Umum Bahagia, and to identify the obstacles encountered in the adoption process. Employing a descriptive qualitative approach using the AIDA model (Awareness, Interest, Desire, Action), the study involved field observations, in-depth interviews with Generation X merchants, and supporting documentation. The findings indicate that although most merchants already have bank accounts and are registered in the QRIS system, only a small number actively use the service. The main barriers identified include limited access to technological devices, unstable internet connections, and low trust in the security of digital systems. The study recommends continuous digital education, infrastructure improvement, and more personalized and repeated outreach by the bank to enhance QRIS adoption among traditional market merchants, particularly those from Generation X.
Implementasi Penanganan Surat Masuk dan Keluar Berbasis Digital Menggunakan Aplikasi E-Surat terhadap Efektivitas Administrasi di Dinas Lingkungan Hidup Kabupaten Gianyar Ni Wayan Eva Lia Putri; Gede Pradiva Adiningrat; Putu Eka Suryadana
JURNAL ADMINISTRASI KANTOR Vol 14 No 1 (2025): Jurnal Administrasi Kantor (Juni 2026)
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat Universitas Bina Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51211/jak.v14i1.3967

Abstract

This study aims to analyze the digital-based incoming and outgoing mail handling process using the E-Surat application and identify the obstacles encountered in its implementation on administrative effectiveness at the Environmental Agency of Gianyar Regency. The research employed a descriptive-analytical qualitative approach with six informants purposively selected from three management levels. Data were collected through observation, in-depth interviews, and documentation during August 2024. The findings revealed that the digital mail handling process has been conducted through a structured mechanism involving the Secretariat, Leadership, and Target Divisions, yielding positive impacts such as increased disposition speed, ease of archive retrieval, and archiving efficiency. However, the system's effectiveness remains suboptimal due to inaccurate tracking and notification features, hybrid print-sign-scan procedures, the absence of Digital Signature policy, the obligation to manage two parallel systems (E-Surat and Srikandi), server instability, and limited human resource competency. This study recommends strengthening digital signature policies, system integration, technological infrastructure enhancement, and sustainable human resource capacity development. Keywords: E-Surat, administrative effectiveness, incoming mail, outgoing mail, digitalization
Sosialisasi Pelayanan Publik Berbasis Digital dengan Pengelolaan Website di Desa Adat Denpasar Made Dika Nugraha; I Gusti Ngurah Agung Pawana; Gede Pradiva Adiningrat
Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat Vol. 6 No. 5 (2026): September 2026 - Jurnal Altifani Penelitian dan Pengabdian kepada Masyarakat
Publisher : Indonesian Scientific Journal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59395/altifani.v6i5.1255

Abstract

Desa Adat Denpasar menghadapi tantangan nyata dalam memberikan pelayanan publik yang cepat dan mudah dijangkau oleh krama-nya. Keterbatasan infrastruktur digital dan kapasitas sumber daya manusia membuat pengelolaan informasi serta layanan administrasi masih bergantung sepenuhnya pada pertemuan tatap muka. Program pengabdian masyarakat ini hadir untuk menjawab tantangan tersebut melalui pengembangan dan pengelolaan website resmi Kantor Desa Adat Denpasar. Pelaksanaan dilakukan dalam empat fase: analisis kebutuhan partisipatif, pengembangan website berbasis CMS WordPress, pelatihan dan sosialisasi kepada 15 peserta, serta pendampingan teknis intensif. Website yang berhasil dikembangkan memuat enam fitur utama meliputi portal informasi desa, layanan administrasi online, pengumuman dan berita, galeri kegiatan adat, forum pengaduan, dan informasi pararem. Hasil evaluasi pre-test dan post-test terhadap 15 peserta menunjukkan peningkatan rata-rata kompetensi digital sebesar 88,7%, dari nilai rata-rata 45,5 menjadi 83,0. Tingkat kepuasan mitra mencapai rata-rata 4,74 dari skala 5,00, dengan 78% peserta menyatakan sangat puas.
Co-Authors Andriani, Wahyu I Gusti Ayu Kade Santika Dwi Antari I Gusti Ngurah Agung Pawana Ida Bagus Artha Adnyana Ida Bagus Gede Dananjaya Ida Bagus Putu Suamba Ida Bagus Sanjaya Iwan Suryadi, I Gede Kariati, Ni Made Made Ayu Jayanti Prita Utami Made Dika Nugraha Ni Putu Ayu Vena Aryanthi Ni Putu Diah Pratiwi Ni Putu Radha Savitri Maheswari Putri Ni Wayan Eva Lia Putri Nurfakhrurozi, Rifqi Nyoman Indah Kusuma Dewi Putu Eka Suryadana Raka Sitawati, Anak Agung Rizki Yudhi Dewantara Saputra, Upayana Wiguna Eka Suamba, IB. Putu Suryathi, Wayan Suryathi, Wayan Wayan Tari Indra Putri Wayan Tari Indra Putri Yusri Abdillah