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All Journal Jurnal Pendidikan dan Pembelajaran Khatulistiwa (JPPK) Jurnal Teknik Sipil JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) Conciencia Jurnal Farmasi Galenika (Galenika Journal of Pharmacy) JURNAL MANAJEMEN DAN PELAYANAN FARMASI (Journal of Management and Pharmacy Practice) Jurnal Representamen Martabe : Jurnal Pengabdian Kepada Masyarakat Jurnal Kesehatan Tambusai Prosiding University Research Colloquium Jurnal Penelitian Serambi Hukum SEMINAR NASIONAL PENELITIAN DAN PENGABDIAN KEPADA MASYARAKAT EJOIN : Jurnal Pengabdian Masyarakat Jurnal Pengabdian Kesehatan Masyarakat Mulawarman Usadha Journal of Pharmacy
Tri Yulianti, Tri
Faculty of Pharmacy Universitas Gadjah Mada Yogyakarta
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Journal : JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal)

 1 
PELAKSANAAN PELAYANAN PRIMA PADA ACCOUNT REPRESENTATIVE ( AR ) DI KPP PRATAMA WONOCOLO SURABAYA Nurmiati, Nurmiati; Yulianti, Tri; Kusbandrijo, Bambang
JPAP: Jurnal Penelitian Administrasi Publik Vol 4 No 1 (2018)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v4i1.1274

Abstract

Implementation of Prima Services on Representative Account (AR) in KPP Pratama Wonocolo Surabaya. Account Representative is the officer in charge at the Pratama Tax Office, which has already applied modern administrative system. This research aims to gain an overview of the characteristics of excellent service implementation at the KPP Pratama Surabaya Wonocolo. The implementation of excellent especially by officials Account Representative (AR) departmend of supervision and and consultation. The data were obtained from observations and interviews with relevant parties, especially AR department of supervision and consultation at the KPP Pratama Surabaya Wonocolo and the taxpayer. The results of the interviews and the data collected were analyzed using descriptive method with interpretive approach. Results from the research showed that in general the officials Accounting Representative (AR) of KPP Pratama Surabaya Wonocolo indicates excellent service with good implementation, the overview of the implementation of service excellence at the KPP pratama Surabaya Wonocolo was shown with attitudes approach related to care, efforts to serve with the best act that is based on ability, attitude, attention, appearance, actions, and responsibilities. To support these actions must be supported by integrity, professionalism (accountability and commitment), synergy, services (sincerity and transparency) and ethical code. Meanwhile, to achieve the objective of satisfaction was shown with some of the responses from taxpayer in general. Keywords : implementation, Accounting Representative, excellent service
Efektifitas Rumah Singgah Bagi Anak Jalanan di Kota Surabaya (Studi Kasus Rumah Singgah Sanggar Alang-Alang) Haning, Emiliana; Yulianti, Tri
JPAP: Jurnal Penelitian Administrasi Publik Vol 4 No 2 (2018): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v4i2.2306

Abstract

Judging from the problems of street children in big cities in Indonesia more particularly in Surabaya, the purpose of this study is to know the level of effectiveness of providing shelter for street children in Surabaya City with a case study of a stopover house Alang-Alang. This study used a qualitative descriptive approach with the type of case study. Primary data obtained through observation and in-depth interview, while secondary data obtained through documentation. Based on the result of field research, the lessons given by the houses of gallery houses tostreet children have not achieved the effectiveness measures that include production, efficiency, satisfaction, and development. Effectiveness means the right target and meet the overall target objectives. Inadequate facilities, inadequate facilities and insufficient funds to meet household needs. The participation of the government and the community to continue to support shelter for street children is needed for street children to learn can reduce the number of children working on the streets. Keywords: effectiveness shelter for street children
Evaluasi Kebijakan Kawasan Tanpa Rokok di Rumah Sakit Umum Haji Surabaya Rahma, Nuzulia; Yulianti, Tri; Sukristyanto, Agus
JPAP: Jurnal Penelitian Administrasi Publik Vol 4 No 2 (2018): Jurnal Penelitian Administrasi Publik (JPAP)
Publisher : Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jpap.v4i2.2307

Abstract

The objective of this research is to evaluate the implementation policy of Surabaya government related to non-smoking area In accordance with the Mayor of Surabaya Regulation No. 25 of 2009 on the Implementation of Local Regulation of Surabaya City Number 5 Year 2008 About Non Smoking Area at RSU Haji. This research used qualitative descriptive using three informants comprises two visitors of RSU Haji and one staff of RSU Haji. The technique of data collections used in this research is observation, interview, and documentation. The results of this study explain that the evaluation of the policy as a functional activity conducted by the researcher states that the functional implementation of the Surabaya City government policy related to non-smoking areas at the RSU Haji functionally has succeeded. Evaluations focused on policy have also been undertaken by the researcher and he/she found that the implementation of the smoking policy in RSU Haji area has been implemented inaccordance with the provisions. As well as, systematic policy evaluation conducted by the researcher stated that the policy has been running in accordance with provisions and running without any obstacles.Keywords: public policy, policy evaluation, RSU Haji, No-Smoking area
Co-Authors Achluddin Ibnu Rochim Achmadi Achmadi Adhisa, Zusita Geby Candra Afrilies, Marlia Hafny Alwiyah Mukaddas amelia rumi, amelia Andika Andika Apriliana, Weny Halfina Arif Darmawan Aryani, Diya Azzahra, Firdausia Andraina Bambang Kusbandrijo Chiburdanidze, Ardian Devi Rahmawati, Devi Dyawara, Jihan Putri Effendi, Aliza Nurul Rizkia Faizah, Zulfa Findari, Ferdina Wahyu Fitri Muazizah, Anisa Fitriani, Kurnia Enggar Haning, Emiliana Herkulana Herkulana Hidaya, Anggi Fajriatu Imanni, Berlian Fathimata Indrawan, Sherine Azizah Jamaluddin Jamaluddin Jayusman, Hadi Juan, Tamara Sofyan Kasih, Putri Cindra Khamilia, Novi Kumalasari, Lavira Silvi Marlia Hafny Afrilies Maya Ruhtianti Meylani, Erlina Aisyah Nissa Ainni, Ayu Nova Lovena, Tri Nurmiati Nurmiati Nursalam Nursalam Nurul Fadel, M. Peni Indrayudha Prabasakti, Radin Mundingwangi Nurangga Priyanto, Fitri Amanda Purwono Purwono, Purwono Putri Cahyanti, Agilliya Putri, Dias Santoso Rachmawati, Dwi Anisyah Rahma, Nuzulia Rohmawati S, Cindy Imelda Sari, Muthia Ayu Kartika Saryanti, Dwi Satvikadewi, Prihandari Simanjuntak, Efendi Sudaryanto, Edy Sukristyanto, Agus Tsalsabilla , Maulyta Aidha Wijaya, Wildha Putri