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All Journal Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Management Science and Information Technology (IJMSIT) E-JRM
Ronny Malavia Mardani
Universitas Islam Malang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Social Sciences Other

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THE INFLUENCE OF SELF-SERVICE TECHNOLOGY AND CUSTOMER RELATIONSHIP MARKETING ON BANK MUAMALAT MALANG CUSTOMER LOYALTY WITH CUSTOMER SATISFACTION AS A MEDIATING VARIABLE Aisyah Rokhma; Ronny Malavia Mardani; Ridwan Basalamah
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 3 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i3.3050

Abstract

This study examines the influence of self-service technology and customer relationship marketing on customer loyalty at Bank Muamalat Malang, with customer satisfaction serving as a mediating variable. Using a quantitative research, this research analyzes data from 100 respondents collected through structured questionnaires. The study employs Structural Equation Modeling (SEM) to test the hypothesized relationships between variables. Results indicate that both self-service technology and customer relationship marketing significantly influence customer loyalty, with customer satisfaction playing a crucial mediating role. Self-service technology demonstrates a positive impact on customer satisfaction through ease of use, utility, time efficiency, and self-control dimensions. Customer relationship marketing, measured through trust, competence, commitment, communication, and conflict handling, also shows significant positive effects on customer satisfaction and loyalty. The mediation analysis reveals that customer satisfaction partially mediates the relationship between independent variables and customer loyalty. These findings provide valuable insights for Islamic banking institutions in developing effective strategies to enhance customer retention and loyalty through technological innovation and relationship management. Keywords: self-service technology, customer relationship marketing, customer loyalty, customer satisfaction, Islamic banking, mediation analysis .
The Impact of Work-Life Balance and Hybrid Work on Job Satisfaction: The Mediating Role of Music in the Workplace Agung Rachmad Nuriyanto; Ronny Malavia Mardani; Nurhidayah Nurhidayah
International Journal of Management Science and Information Technology Vol. 6 No. 1 (2026): January - June 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i1.6954

Abstract

The modern workplace is currently undergoing a significant transformation driven by digitalization, where work is no longer confined to a fixed location or rigid schedule. The emergence of hybrid work systems has become an adaptive response by organizations, providing employees with greater opportunities to balance professional responsibilities and personal life (work-life balance). However, this flexibility also presents challenges, as the boundaries between professional and personal roles often become blurred, which may ultimately affect job satisfaction. In this context, music in the workplace emerges as a relevant supporting element, not only as background sound but also as a means to create a comfortable work atmosphere, enhance concentration, and maintain a positive mood. This study aims to examine the impact of work-life balance and hybrid work on job satisfaction, with music in the workplace positioned as a mediating variable. A quantitative approach was employed using survey data collected from hybrid workers, which were then analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) to explore the relationships among variables. The findings indicate that well-maintained work-life balance and the effective implementation of hybrid work significantly improve job satisfaction. Furthermore, music in the workplace plays a mediating role that strengthens these relationships. Theoretically, this study contributes to the human resource management literature by highlighting the importance of psychological aspects in flexible work environments, while practically, it suggests that organizations should not only focus on flexibility but also consider employees’ emotional well-being to sustain job satisfaction.
Optimasi Supply Chain Melon Di CV. Panggah Langgeng: Evaluasi Kinerja Berbasis Supply Chain Operations Reference (SCOR) Suci Lakuning Tyas; Ronny Malavia Mardani; Rahmawati Rahmawati
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 15 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstract Ketidakseimbangan antara permintaan dan ketersediaan produk hortikultura, khususnya melon, menjadi tantangan utama dalam pengelolaan supply chain pertanian . CV. Panggah Langgeng sebagai distributor melon di Kabupaten Malang menghadapi permasalahan berupa keterlambatan pengiriman, ketidakpatuhan petani terhadap standar operasional prosedur (SOP), serta ketidakmampuan memenuhi permintaan pasar secara konsisten. Penelitian ini bertujuan untuk mengidentifikasi alur supply chain serta mengevaluasi kinerja supply chain melon menggunakan model Supply Chain Operations Reference (SCOR). Metode penelitian yang digunakan adalah deskriptif kuantitatif dengan pendekatan studi kasus. Pengukuran kinerja dilakukan berdasarkan lima atribut utama SCOR, yaitu reliability, responsiveness, agility, cost, dan asset management, melalui metrik Perfect Order Fulfillment (POF), Order Fulfillment Cycle Time (OFCT), flexibility, Total Supply Chain Management Cost (TSCMC), dan Cash To Cash Cycle Time (CTCCT). Hasil penelitian menunjukkan bahwa kinerja reliability dan responsiveness berada pada kategori advantage, sedangkan agility dan efisiensi biaya masih memerlukan peningkatan. Penelitian ini memberikan kontribusi empiris terhadap penerapan model SCOR pada sektor pertanian berbasis komunitas lokal serta menghasilkan rekomendasi perbaikan supply chain yang aplikatif. Keywords: Supply chain, SCOR, Kinerja Supply Chain, Melon, Pertanian Hortikultura
Pengaruh Literasi Keuangan, Fear Of Missing Out Dan Ekspektasi Return Terhadap Minat Investasi Saham Pada Mahasiswa Fakultas Ekonomi Dan Bisnis Universitas Islam Malang Angkatan 2022 Maziz Rusydani; Ronny Malavia Mardani; Ratna Tri Hardaningtyas
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 15 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstract This study examines the effect of financial literacy, fear of missing out (FoMO), and return expectation on stock investment interest among students of the Faculty of Economics and Business, Universitas Islam Malang, class of 2022. The research employs a quantitative approach with a survey method. The population consists of FEB UNISMA students from the 2022 cohort enrolled in the Management, Accounting, and Islamic Banking study programs who have received investment-related education through courses such as Digital Investment and the Islamic Capital Market, possess basic investment knowledge, and may or may not have prior investment experience. Simple random sampling was used, resulting in a total of 100 respondents. Data analysis was conducted using multiple linear regression with the assistance of SPSS version 25. The findings reveal that financial literacy, fear of missing out, and return expectation each have a positive and significant influence on students’ interest in stock investment. These results indicate that enhancing financial knowledge, addressing psychological factors, and understanding expected investment returns are crucial in encouraging more rational and sustainable stock investment interest among university students. Keywords: Financial Literacy, Fear Of Missing Out (FoMO), Return Expectation, Stock Investment Interest
Penerapan Balanced Scorecard (BSC) Dalam Pengukuran Kinerja Organisasi Publik (Studi Kasus pada Dinas Perhubungan Kota Malang) Sukma Asri Fitria; Ronny Malavia Mardani; Tri Sugiarti Ramadhan
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 15 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstract Public organizations are required to demonstrate effective, efficient, and accountable performance in response to increasing public demands for service quality. One comprehensive approach to measuring organizational performance is the Balanced Scorecard (BSC), which integrates four perspectives: financial, customer, internal business process, and learning and growth. This study aims to analyze the implementation of the Balanced Scorecard in measuring the performance of public organizations at the Department of Transportation of Malang City. The research employs a descriptive quantitative approach using a case study method, with a population of 138 civil servants and a sample of 103 respondents. The data consist of primary data collected through employee self-assessment questionnaires and secondary data obtained from financial reports and institutional documents. Data analysis techniques include descriptive statistics and narrative analysis. The results indicate that the performance of the Department of Transportation of Malang City based on the four BSC perspectives is generally categorized as good. The financial perspective reflects relatively economical budget management, while the customer, internal business process, and learning and growth perspectives support the implementation of public services. Overall, the Balanced Scorecard provides a comprehensive overview of organizational performance in the public sector. Keywords: Balanced Scorecard; Public Organizational Performance; Performance Measurement; Department of Transportation.
Co-Authors Achmad Agus Priyono Achmad Hasnin Wildani Aditya Firmansyah Dimas Riadi Agung Rachmad Nuriyanto Ahmad Azmil Marrom Aisyah Rokhma Alif Sholahudin Sumantri Amira Fajril Lutfiah Andi Normaladewi Aprilia Dyah Wulandari Aulia Rizki Dewanti Basalamah, Muhammad Ridwan Bastomi, Mohamad Dewi Sinta Eris Dianawati Farah Wirdatul Baidla Kartika Rose Rachmadi Kholilah Zuhairoh M. Tody Arsyianto Maziz Rusydani Miswati Miswati Muhammad Muslihul Hadi Muhammad Tody Arsyianto Nanik Wahyuningtyas Nurhidayah Nurhidayah Nurhidayah Nurhidayah Putri Nataliasari Rahmawati Rahmawati Ramadhan, Tri Sugiarti Ratna Tri Hardaningtyas Ray Aldi Ludiansyah Rendi Muhammad Ainul Yaqin Restu Millaningtyas Ririn Maulidah Saraswati, Ety Shoufil Fadilah Suci Lakuning Tyas Sukma Asri Fitria Widiawati Susanti Yusrik Ihza Manggara Zahra Sari Safira