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All Journal Jurnal Progres Ekonomi Pembangunan JEP (Jurnal Ekonomi Pembangunan) JURNAL EKONOMI UHO YUME : Journal of Management Lumbung Inovasi: Jurnal Pengabdian Kepada Masyarakat Dinamika SIGMA: Journal of Economic and Business Return : Study of Management, Economic and Bussines JEP (Jurnal Ekonomi Pembangunan) Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Journal of Innovative and Creativity IJMA Management Studies and Business Journal
Abd. Azis Muthalib
Universitas Halu Oleo (UHO)
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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KEMAMPUAN MANAJERIAL DAN PERILAKU INOVATIF TERHADAP KINERJA PEGAWAI BANK SULTRA CABANG BAU-BAU Arham, Arham; Muthalib, Abdul Azis; Supriaddin, Nofal
IJMA (Indonesian Journal of Management and Accounting) Vol 5, No 2 (2024)
Publisher : Fakultas Ekonomi dan Bisnis Universitas Alma Ata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21927/ijma.2024.5(2).211-221

Abstract

Tujuan penelitian ini adalah untuk menganalisis pengaruh kemampuan manajerial dan perilaku inovatif terhadap kinerja pegawai PT. Bank Sultra Cabang Bau-Bau. Pendekatan penelitian ini adalah deskriptif-kuantitatif. Teknik pengumpulan data pada penelitian ini berupa angket dan dokumentasi. Sampel penelitian ini 35 responden yakni terdiri dari pegawai PT. Bank BPD Cabang Bau-Bau. Teknik analisis data dilakukan dengan menggunakan yaitu analisis deskriptif dan statistika inferensial yaitu analisis regresi multivariat dengan menggunakan sofware SPSS 24 dan MS Excel.Hasil penelitian berdasarkan regeresi multivariat kemampuan manajerial dan sikap inovatif secara parsial dan simultan berpengaruh positif dan signifikan terhadap kinerja pegawai. Artinya adanya perubahan peningkatan kemampuan manajerial yang dicerminkan melalui indikator kemampuan konseptual, kemampuan teknis dan hubungan interpersonal, variabel perilaku inovatif yang dicerminkan melalui indikator mengekspor ide, mengembangkan ide, mencari dukungan ide dan menerapkan ide secara simultan memiliki kontribusi nyata atau signifikan terhadap peningkatan kinerja pegawai yang dicerminkan melalui kuantitas, kualitas, pengetahuan tentang pekerjaan, kualitas personal, kerjasama, dapat dipercaya dan inisiatif kerja pada pegawai pada Bank Sultra Cabang Bau-Bau.
THE EFFECT OF SERVICE QUALITY AND COMPLAINT HANDLING ON COMMUNITY SATISFACTION OF PUULORO VILLAGE OFFICE, SAMPARA DISTRICT, KONAWE REGENCY Beemu, Sardin; Muthalib, Abdul Azis; Supriaddin, Nofal; Hakim, Abdul
IJMA (Indonesian Journal of Management and Accounting) Vol 5, No 2 (2024)
Publisher : Fakultas Ekonomi dan Bisnis Universitas Alma Ata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21927/ijma.2024.5(2).%p

Abstract

Good quality of public services and effective complaint handling are important factors in increasing community satisfaction with the services provided by the village government. However, there is still a gap in understanding how these two variables affect the level of community satisfaction in rural areas, especially in the Puuloro Village Office, Sampara District, Konawe Regency. The lack of research specifically examining the relationship between service quality and complaint handling at the village level suggests that there are gaps in the literature that need to be filled. This study uses a quantitative approach with a survey method and Slovin sampling technique, involving 86 respondents to test the influence of these two variables on community satisfaction. The findings of this study show that the quality of service and handling of complaints simultaneously and partially has a positive and significant effect on community satisfaction. Practically, the results of this study provide recommendations for village governments in improving the quality of service and responsiveness to community complaints, which ultimately contributes to increasing community trust and loyalty to government agencies. This research has limitations on the scope of objects limited to one village, so further research is recommended to expand the variables and objects of research.
Co-Authors Abdul Hakim Aiedil Pebri Suwarna Andriawan, Andre Eka Apoda Apoda, Apoda Arham Arham, Arham Ariani, Wa Ode Rachmasari Asraf Asraf Asraf Asraf, Abdul Hakim, Asrianti Dja’wa Awaluddin Awaluddin Baheri Baheri Bakhtiar Abbas Beemu, Sardin David C.E Lisapaly Ernawati Ernawati Ernawati Ernawati Fauzih Halimudin Halimudin Herman Komang Arwini Puspita Dewi Kusman Paluala La Ode Almana La Ode Suriadi, La Ode M. Alfian Nasrullah Mahmudin A. Sabilalo Makkulau, Andi Runis * Mawardi, Andi ashar Melis Melis, Melis Muh Nur Muh. Nur Muhammad Amrullah Pagala Muhammad Natsir Muhammad Syarif Murriyanti, Witri Prastika Neni Susanti Nita Wahyuni, Nita Nur Asizah Rizal Rosnawintang, Rosnawintang Saemu Alwi Samsudin, Hasna Sri Widati Supriaddin, Nofal Supriadin, Nofal Syamsir Nur Tajuddin Tajuddin Ulfa Matoka Wawo, Andi Basru Yohane Boni Zainuddin Saenong