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All Journal Jurnal Ilmu Administrasi Negara International Journal of Scientific Multidisciplinary Research (IJSMR) Jembatan Hukum: Kajian Ilmu Hukum, Sosial dan Administrasi Negara International Journal of Economics, Business and Innovation Research Parlementer : Jurnal Studi Hukum Dan Administrasi Publik International Journal of Humanities and Social Sciences Reviews International Journal of Social Science and Humanity Momentum Matrix: International Journal of Communication, Tourism, and Social Economic Trends Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Dynamics Social : International Journal of Social Sciences and Communication Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Jurnal Hukum, Administrasi Publik dan Negara International Journal of Social Welfare and Family Law Jurnal Riset Sosial Humaniora dan Pendidikan
Amirul Mustofa
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mechanical Engineering Social Sciences Other

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Implementation of Good Governance in Improving Consular Services at the Consulate General of the Republic of Indonesia in Tawau Agussalim Agussalim; Amirul Mustofa; Sarwani Sarwani; Dian Ferriswara
International Journal of Humanities and Social Sciences Reviews Vol. 3 No. 2 (2026): May: International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v3i2.618

Abstract

This study analyzes the implementation of Good Governance in enhancing consular services at the Consulate General of the Republic of Indonesia in Tawau, using a qualitative approach with a case study paradigm. The findings reveal several key points: First, transparency in consular services is achieved through openness about procedures, fees, and service time standards via official platforms like websites, social media, and notice boards. This transparency reduces information asymmetry, prevents maladministration, and builds trust. Second, service accountability is reflected in the timely execution of passport renewals, Emergency Travel Documents, and document legalization, following Standard Operating Procedures (SOPs). Accountability is further demonstrated through performance reports, complaint channels, and service evaluations. Third, public participation is fostered through two-way communication, complaint mechanisms, and collaboration with Indonesian citizen and migrant worker communities. The mobile consular service program also enhances accessibility. Finally, consular services are based on clear legal frameworks, ensuring the legitimacy of services and protection for Indonesian citizens and migrant workers. Overall, the study concludes that the implementation of Good Governance principles at the Consulate General of Indonesia in Tawau significantly improves the quality of consular services.
Co-Authors Abdi Susanto Achmad Wahyu Deby Leksono Agussalim Agussalim Aldi Ferdian Basari Apri Widyastik Budi Prambodo Cherly Wangkay Damajanti Sri Lestari Desak Gede Suasridewi Dimas Rahmatullah Eddy Yunus Eny Haryati Ferriswara, Dian Firhan Mahdavikia Hardiono Hardiono, Hardiono Hidyantari, Erlyna Hidyantari I Gusti Ayu Dini Riarti Laretna Laksmi Ika Devy Pramudiana Ika Devy Prmudiana Ivana Beatrice Manpioper Jhoni Arwan S Jonathan Marcopolo Linda Anggraini Hanti Meisya Litafira Syahadiyanti M. Nur Febriansyah Mahardani Febrihapsari Nova Adhitya Ananda Paulus Magnus Nagus Sarwani Sarwani Sedarmayanti Sedarmayanti Setiawan Edi Sri Kamariyah Sri Roekminiati Ulul Albab Widyawati Widyawati Wilujeng Prihatin Wiwik Prihartanti Yacoba Tabita Kinho