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Hubungan Antara Tanggung Jawab Sosial, Kualitas Pelayanan, dan Citra Perusahaan Terhadap Loyalitas Nasabah BSI Surabaya Fauzie Senoaji
Improvement: Jurnal Manajemen dan Bisnis Vol 1, No 2 (2021): Volume 1 No. 2 September 2021
Publisher : UMSurabaya Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (169.651 KB) | DOI: 10.30651/imp.v1i2.11255

Abstract

This study aims to analyze the effect of corporate social responsibility, service quality, and corporate image on customer loyalty. The source of this research data is primary data from the sample, namely the customers of Bank Syariah Indonesia (BSI) Surabaya Branch. This research is a quantitative research with causality research technique. The independent variables of this research are corporate social responsibility (X1), service quality (X2), corporate image (X3) with the dependent variable is customer loyalty (Y). The population of this research is all consumers who transact at BSI. The sample used in this study was 50 respondents. The sampling technique used is non-probability sampling with ancillary sampling. The data collection tool used is a questionnaire. The analytical technique used is multiple linear regression analysis and hypothesis testing using SPSS for Windows software. The main results of this study are (1) corporate social responsibility has a positive and significant effect on customer loyalty, (2) service quality has a positive and significant effect on customer loyalty, has a significant effect on customer loyalty, (3) corporate image has a negative and negligible influence on customer loyalty. customer loyalty, (4) corporate social responsibility, service quality and corporate image together (at the same time) have a significant effect on customer loyalty.Penelitian ini bertujuan untuk menganalisis pengaruh tanggung jawab sosial perusahaan, kualitas layanan dan citra perusahaan terhadap loyalitas pelanggan. Sumber data penelitian ini adalah data primer dari sampel yaitu nasabah Bank Syariah Indonesia (BSI) Cabang Surabaya. Penelitian ini merupakan penelitian kuantitatif dengan teknik penelitian kausalitas. Variabel bebas penelitian ini adalah tanggung jawab sosial perusahaan (X1), kualitas pelayanan (X2), citra perusahaan (X3) dengan variabel terikat loyalitas pelanggan (Y). Populasi penelitian ini adalah seluruh konsumen yang bertransaksi di BSI. Sampel yang digunakan dalam penelitian ini adalah 50 responden. Teknik pengambilan sampel yang digunakan adalah non-probability sampling dengan ancillary sampling. Alat pengumpulan data yang digunakan adalah kuesioner. Teknik analisis yang digunakan adalah analisis regresi linier berganda dan pengujian hipotesis menggunakan software SPSS for Windows. Hasil utama penelitian ini adalah (1) corporate social responsibility berpengaruh positif dan signifikan terhadap loyalitas pelanggan, (2) kualitas pelayanan berpengaruh positif dan signifikan terhadap loyalitas pelanggan, berpengaruh signifikan terhadap loyalitas pelanggan, (3) citra perusahaan memiliki pengaruh negatif dan dapat diabaikan terhadap loyalitas pelanggan, (4) Tanggung jawab sosial perusahaan, kualitas layanan dan citra perusahaan secara bersama-sama (sekaligus) berpengaruh signifikan terhadap loyalitas pelanggan.Corporate social responsibility, Quality Service, Corporate Image, Customer loyalty.
Analisis Peningkatan Produk Laptop Melalui Brand Attitude Dan Brand Credibility Fauzie Senoaji; Hendy Tannady; Ika Suhartanti Darmo; Sutrisno Sutrisno; Nia Sonani
Journal of Economic, Bussines and Accounting (COSTING) Vol 6 No 2 (2023): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v6i2.5276

Abstract

The purpose of this research to understand the effect of brand credibility and brand attitude towards the buying interest of Huawei laptop. The data on this research is using purposive sampling method with the criteria that knows about Huawei laptop and at least 17 years old. The result of this hipotesis test shows that brand credibility variable has effect to buying interest with significant score of 0,028 < 0,050, brand attitude variable has effect to buying interest with significant score of 0,00 < 0,050, and also the brand credibility and brand attitude variable simultaneously effect the buying decision with fscore > ftabel with 124,209> 2,682.
PEMBERDAYAAN MASYARAKAT DALAM MENAMBAH NILAI EKONOMI WARGA DESA BURNO LUMAJANG Fauzie Senoaji; Ratih Mekar Sari
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 4 No. 2 (2023): Volume 4 Nomor 2 Tahun 2023
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v4i2.15875

Abstract

Desa Burno merupakan desa yang terletak diantara pengunungan Semeru. Kecamatan Senduro menjadi penghasil terbesar olahan pisang terbesar dari Kabupaten Lumajang yang menyebabkan sampah kulit pisang yang ada di desa Burno mengalami penumpukan. Pupuk organik cair menjadi salah satu cara untuk memanfaatkan sampah kulit pisang untuk digunakan sebagai membuka peluang pekerjaan kepada masyarakat lain dan memberikan tambahan penghasilan. Pemberian pemahaman dan cara pembuatan kepada para pemilik UMKM olahan pisang juga dilakukan untuk membantu mengurangi penumpukan sampah dengan memanfaatkannya melalui daur ulang menjadi pupuk oragnik cair. Pemilihan kulit pisang Ageng dikarenakan pisang ini tumbuh cukup banyak di daerah Lumajang yang merupakan bahan utama pembuatan olahan pisang, sehingga limbah yang dihasilkan cukup banyak. Selain itu edukasi secara langsung kepada masyarakat tentang pemanfaatan susu sapi ataupun susu kambing sebagai bahan utama pembuatan yoghurt dalam meningkatkan nilai ekonomis produk susu yang dihasilkan oleh setiap warga. Pemeriksaan kesehatan dan pemberian bantuan layak pakai diberikan kepada masyarakat dalam rangka membantu pemulihan era baru pasca Covid-19 dan erupsi gunung Semeru.
Analysis Of The Influence Of Organizational Climate On Productivity Of Sharia Private Banking Employees In Indonesia Fauzie Senoaji; Akbar; Sudianto; Andi Amang; Tansri Adzlan Syah
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 9 No. 6 (2023): Desember 2023
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v9i6.1633

Abstract

Islamic finance has experienced one of the greatest growth rates in the previous ten years, even outpacing traditional financial markets. The momentum created by the pandemic's end can be exploited to promote the strongest possible economic expansion. Even so, the absence of a supportive organizational climate is still felt, which naturally disturbs the climate that has already been established. Every head office employee can have opportunity to act well, perform well, and, of course, be more productive at work with a positive corporate climate. The purpose of this study is to ascertain how workplace culture affects workers' productivity. This study employs quantitative methods along with descriptive ones. A sample of 30 employees was used in this investigation. A questionnaire with four alternative answers and a Likert scale score selection form was issued to all employees as the primary method of data gathering. In the meanwhile, document analyses and interviews are merely supplementary methods of data collection. Validity and reliability tests are used to assess the instruments employed, and then overall valid and reliable data is created. Data processing procedures are used to test the data's overall quality. The correlation between organizational climate and productivity was found to be 36%, and this finding indicates that organizational climate influences 36% of productivity, with the other 36% influenced by factors not included in this study.
The Role of Motivation, Work Discipline and Leadership on Employee Performance in Marine Livestock Cultivation Company Fauzie Senoaji; Rachma Yuliana; Muhammad Amsal Nasution; Sartika Yuliana; Abdurohim
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Vol. 9 No. 3 (2023): Juni 2023
Publisher : Sekretariat Pusat Lembaga Komunitas Informasi Teknologi Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/jemsi.v9i3.1209

Abstract

Employee performance in a company or organization is a crucial factor for business continuity and determines the company's chances of surviving in the business world. In psychology, economic motivation, good leadership and also a discipline have an indication of the good performance of employees in a company, but have major gaps in the context of the company and its own company policies. This study aims to determine the effect of Leadership, Motivation, and Discipline on Employee Performance. This study uses a quantitative approach with 72 samples taken using purposive random sampling. The research's analytical method of choice is linear regression. The findings demonstrated that while motivation and discipline have an impact on employee performance, leadership has no impact on that. Leadership, however, has an impact on performance in conjunction with motivation and discipline.
Analisis Pengaruh Kompetensi Profesional Dan Disiplin Kerja Terhadap Kinerja Guru Sekolah Swasta Di Jakarta M. Yusuf Alfian Rendra Anggoro KR; Fauzie Senoaji; Tinto Wahyu Kisworo; Indri Lastriyani; Rosa Zulfikhar
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 4 No. 1 (2023): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v4i1.1436

Abstract

This study aims to analyze the effect of work discipline and professional competence on the performance of Muhamadiyah Matraman Middle and High School teachers in the Covid-19 pandemic situation. This study uses a quantitative approach. Methods of data collection using a questionnaire. The research method uses multiple analysis regression. The population in this research is teachers who work in SMP and SMA Muhammadiyah Matraman. The sampling technique used in this study was non-probability sampling and data analysis was processed using the SPSS 20 application. The results of the hypothesis test showed that the work discipline variable had no effect on teacher performance, the professional competence variable had an effect on teacher performance and the work discipline and professional competence variable had no effect on teacher performance. significant influence on teacher performance.
The Influence of Learning Agility, Change Readiness, and Digital Competence on Employee Digital Readiness in the Financial and Banking Industry Fauzie Senoaji; Tri Susilowati; Mohammad Azharie Hamdany; Riesna Apramilda; Niken Widyastuti; Tyahya Whisnu Hendratni
Journal of Innovative and Creativity Vol. 5 No. 3 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i3.4661

Abstract

This study aims to analyze the influence of learning agility, change readiness, and digital competence on employee digital readiness in the financial and banking industry. This study used a quantitative approach with a survey method of 150 respondents working in financial and banking institutions in Indonesia. The sampling technique used purposive sampling with the criteria of respondents who have worked for at least one year, actively use digital technology in their work, and have participated in digital training. Data analysis was conducted using multiple linear regression to test the simultaneous and partial effects between variables. The results showed that all three independent variables have a positive and significant effect on employee digital readiness. Partially, learning agility improves digital adaptability, change readiness strengthens psychological readiness for transformation, and digital competence improves employees' technical skills. Theoretically, this study expands the study of digital human resource management, while practically, it provides guidance for financial and banking companies to develop training strategies and policies that support the digital readiness of the workforce in the era of technological transformation.
PENGARUH MOTIVASI DAN DISIPLIN KERJA TERHADAP KINERJA GURU DI SMP NEGERI 5 SURABAYA Ary Muhammad Riyadi; Fauzie Senoaji; Andi Wardhana; Dina Novita
PROCEEDING UMSURABAYA Prosiding Nasional " Perspektif Digitalisasi, Ekonomi, Dan Bisnis Pasca Pandemi"
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In carrying out programs, every organization is always directed to be efficient to achieve company goals. One of the strategies is to improve employee performance. Employee performance will be carried out well if followed by the quality of human resources in which motivation and discipline factors will significantly affect the performance of employees.       This research aims to determine and analyze the effect of motivation and work discipline partially or simultaneously on teacher performance. This research uses a quantitative approach. The independent variables are motivation and work discipline, while the dependent variable is teacher performance. The data are analyzed using multiple linear regression with the F test and t-test. The results of the analysis and hypothesis testing can explain that motivation and work discipline simultaneously impact the performance of teachers at SMP Negeri 5 Surabaya, as proven by the results of statistical analysis using SPSS 26. The t-count is greater than the t-table. The research result shows that motivation and work discipline affect teachers' performance, respectively, with a value of 0.278 and 0.605, which means that the effect of the motivation and work discipline variable on teacher performance is 27, 8%, and 60.5%. By these results, the impact of work discipline on teacher performance is more significant than the effect of motivation on teacher performance. Moreover, stimulation and work field simultaneously impact teacher performance with an F-count value of 11.110 > F-table of > 1.68.Keywords: Motivation, Work Discipline, Teacher Performance.
Pendampingan Kelompok Sadar Wisata Pantai Tlangoh Menuju “Blue Marine Economy” Berbasis Pariwisata Halal Muhammad Anas; Fauzie Senoaji; Gusmaniarti Gusmaniarti
Journal of Community Development Vol. 5 No. 3 (2025): April
Publisher : Indonesian Journal Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47134/comdev.v5i3.1457

Abstract

The background of the community service (PKM) with the following problems; Firstly, towards the "Blue Marine Economy", the Tlangoh Beach area still does not meet the standards of business activities, especially in the availability of supporting facilities, it can be seen that there is still a lot of scattered garbage, lack of clean water availability, limited toilet facilities, poor mushola management standards and poor sewage management, Secondly, in terms of halal tourism, the Tlangoh Beach area still does not have a digital-based financial management system to support halal tourism activities, and thirdly, in terms of halal tourism, food and beverage products managed by MSMEs at Tlangoh Beach still do not meet halal certification standards. The purpose of the PkM activity is to empower the community, especially the POKDARWIS, to develop a tourism village by improving the welfare of the village community through creating jobs and increasing the village's original income. PKM activities are carried out in 5 stages, namely Preparation Stage, preparing all the needs required for the implementation of activities, Implementation Stage, including training and assistance in the form of increasing knowledge, simple bookkeeping skills, halal product certificates, and renovation of mushollahs, Monitoring and Evaluation Stage, Partner Participation, POKDARWIS plays an active role as a participant in training and mentoring activities, provides the required formal documents, and provides consumption as much as possible, and Evaluation and Follow-up, in two forms, namely: Activity-based evaluation there is an increase in knowledge by 53%, and evaluation of usefulness in the form of use of Mushollah renovations by visitors.