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All Journal Ekonomi Bisnis Jurnal Ekonomi Modernisasi JPBM (Jurnal Pendidikan Bisnis dan Manajemen) Ekonomi Bisnis Journal of Economic, Bussines and Accounting (COSTING) SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Dinasti International Journal of Management Science eCo-Buss Jurnal Karinov Management Studies and Entrepreneurship Journal (MSEJ) Open Access Indonesia Journal of Social Sciences Jurnal Ilmu Manajemen Profitability Journal of Management and Bussines (JOMB) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) International Journal Of Science, Technology & Management (IJSTM) EKOMABIS: Jurnal Ekonomi Manajemen Bisnis Open Access Indonesia Journal of Social Sciences Jurnal Abdi Masyarakat Indonesia Jurnal Pengabdian Inovasi dan Teknologi Kepada Masyarakat Jurnal Pengabdian Masyarakat Sains dan Teknologi J-ABDIPAMAS (Jurnal Pengabdian Kepada Masyarakat) Jurnal Ekonomi, Bisnis dan Pendidikan (JEBP) International Journal Business, Management and Innovation Review Balance: Jurnal Ekonomi Jurnal Manajemen, Bisnis dan Kewirausahaan
Ita Prihatining Wilujeng
Universitas Negeri Malang
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Other

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Pengaruh Content Marketing Dan Customer Relationship Management Terhadap Repurchase Intent Dan Trust Sebagai Variabel Mediasi Pada Usaha TORTUIL Dynda Prista; Ita Prihatining Wilujeng; Ely Siswanto
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 3 (2025): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v6i3.7733

Abstract

Penelitian memiliki tujuan untuk menganalisis pengaruh Content Marketing (Video Pendek) dan Customer Relationship Management (CRM) terhadap Repurchase Intent dengan Trust sebagai variabel mediasi pada Tortuil yang merupakan sebuah platform layanan konsultasi akademik digital. Metode yang digunakan dalam penelitian ini adalah kuantitatif dengan sampel sebanyak 100 mahasiswa yang telah menggunakan layanan Tortuil. Data diperoleh melalui kuesioner yang mengukur pengaruh Content Marketing dan CRM terhadap Trust dan Repurchase Intent. Hasil analisis menunjukkan bahwa Content Marketing dan CRM memiliki pengaruh signifikan terhadap Trust, yang berfungsi sebagai variabel mediasi. Namun, pengaruh langsung kedua variabel tersebut terhadap Repurchase Intent tidak terbukti signifikan. Kepercayaan yang terbentuk melalui pemasaran konten dan manajemen hubungan yang baik berperan dalam meningkatkan loyalitas pelanggan, tetapi tidak cukup untuk mendorong niat pembelian ulang tanpa adanya faktor lain seperti kualitas layanan. Berdasarkan temuan tersebut yang dilaksanakan oleh peneiti ini disarankan agar Tortuil fokus pada peningkatan kualitas layanan dan konsistensi pengalaman pelanggan untuk mendorong peningkatan Repurchase Intent. Penelitian ini diharapkan dapat memberikan kontribusi bagi perusahaan layanan digital dalam mengelola hubungan pelanggan dan merancang strategi pemasaran yang lebih efektif.
Digitalisasi UMKM Produk Kerajinan Berbasis Ekonomi Sirkular Melalui Website BiruMarket: Studi Kasus UD Semar Biru Wilujeng, Ita Prihatining; Wahyudi, Handri Dian; Zutiasari, Ika; Putri, Farhani Shauma Wiyana; Rahayu, Arti Putri Septi
JDISTIRA - Jurnal Pengabdian Inovasi dan Teknologi Kepada Masyarakat Vol. 5 No. 2 (2025)
Publisher : Yayasan Rahmatan Fidunya Wal Akhirah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58794/jdt.v5i2.1501

Abstract

Transformasi digital merupakan elemen krusial dalam peningkatan daya saing Usaha Mikro, Kecil, dan Menengah (UMKM) di era modern. UMKM UD Semar Biru di Desa Jabalsari, Kabupaten Tulungagung, yang bergerak di bidang kerajinan rumah tangga berbasis bahan lokal dan daur ulang, menghadapi kendala dalam pemanfaatan teknologi digital, khususnya dalam aspek pemasaran. Tujuan dari kegiatan pengabdian masyarakat ini adalah untuk memberdayakan mitra melalui pengembangan model bisnis digital berbasis ekonomi sirkular melalui platform website BiruMarket. Metode Pelaksanaan kegiatan dilaksanakan dalam tiga tahap, yaitu persiapan (observasi kebutuhan dan pengembangan platform), pelaksanaan (pelatihan digital marketing serta pendampingan teknis), dan evaluasi (umpan balik mitra serta refleksi pelaksanaan). Hasil program menunjukkan bahwa penggunaan BiruMarket berdampak signifikan terhadap peningkatan citra profesional usaha mitra, memperluas jangkauan pasar, serta mengoptimalkan pemanfaatan WhatsApp Business dalam transaksi. Mitra menunjukkan peningkatan literasi digital dan kepercayaan diri dalam mengelola pemasaran berbasis website. Program ini menggarisbawahi bahwa integrasi teknologi digital dengan pendekatan berkelanjutan dapat menjadi strategi efektif dalam penguatan UMKM lokal. Platform BiruMarket juga memiliki potensi untuk direplikasi secara lebih luas dalam konteks pemberdayaan UMKM dengan tantangan serupa.
The Influence of Digital Marketing and Consumer Behavior on Purchase Decisions at Mega Akbar Regency Housing Naja Jessyka Maulani Putri; Ely Siswanto; Ita Prihatining Wilujeng
Dinasti International Journal of Economics, Finance & Accounting Vol. 6 No. 2 (2025): Dinasti International Journal of Economics, Finance & Accounting (May-June 2025
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v6i2.4304

Abstract

In today's digital era, marketing strategies in the property industry have undergone significant changes. Digital marketing has become a primary tool for developers to reach potential buyers more easily and widely. However, besides digital marketing strategies, consumer behavior also plays a crucial role in determining home purchase decisions. Buying property is a major decision influenced by various factors, such as psychological, social, economic, and personal experiences. This study aims to determine the extent of the influence of digital marketing and consumer behavior on home purchase decisions at Mega Akbar Regency Housing. Using a quantitative method, this research involves 70 respondents who have completed a questionnaire. The collected data is then analyzed using various statistical tests, including multiple linear regression, correlation, and significance tests with the help of SPSS. The results indicate that digital marketing and consumer behavior significantly influence purchase decisions. However, consumer behavior has a more dominant influence compared to digital marketing. This means that while digital marketing strategies are highly effective in attracting potential buyers' attention, psychological factors, recommendations from others, and how consumers search for and compare information play a more decisive role in their final decision to purchase a home.
Pengaruh Seo dan Content Marketing terhadap Brand Awareness Melalui Customer Engagement (Studi pada Brand Iqos) Gozi, Ahmad; Ita Prihatining Wilujeng; Ely Siswanto
Journal of Management and Bussines (JOMB) Vol. 7 No. 3 (2025): Journal of Management and Bussines (JOMB)
Publisher : IPM2KPE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/rrm3kh81

Abstract

This study aims to examine the impact of Search Engine Optimization (SEO) and content marketing on brand awareness, with customer engagement serving as a mediating variable, focusing on the IQOS brand in Indonesia. SEO and content marketing are two integral components of digital marketing, both designed to enhance brand visibility and foster consumer interaction. Data for this study were collected digitally through questionnaires distributed to active IQOS consumers who participate in the digital space and represent specific demographic segments. The relationships between variables were analyzed in two stages using Structural Equation Modeling with Partial Least Squares (SEM-PLS), both for path analysis and to measure the direct and indirect effects among variables. The findings indicate a positive and significant influence of both SEO and content marketing on customer engagement, which in turn significantly contributes to brand awareness. These results reinforce the importance of optimizing content through SEO to increase market visibility and brand recognition for IQOS. Practically, the findings suggest that SEO and content marketing should be strategically integrated into digital marketing efforts to maximize their effectiveness.   Keywords: Search Engine Optimization (SEO), Content Marketing, Brand Awareness
Reliability and Perceived Ease of Use Mediate Customer E-Trust Towards Customer E-Retention Fitriani, Nur Afika; Siswanto, Ely; Wilujeng, Ita Prihatining
Jurnal Ilmu Manajemen Profitability Vol. 9 No. 2 (2025): AGUSTUS 2025
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/9khs5y85

Abstract

This study investigates the mediating role of reliability and perceived ease of use in shaping customer e-trust and its subsequent influence on customer e-retention within the TikTok Shop platform. Grounded in the Technology Acceptance Model (TAM), the research employs a quantitative explanatory approach with a purposive sampling method, involving 80 respondents from TikTok Shop consumers in Malang City. Data were collected using structured online questionnaires and analyzed through Partial Least Squares Structural Equation Modeling (PLS-SEM) using SmartPLS 3.0. The findings reveal that both reliability and perceived ease of use exert a positive and significant effect on customer e-trust, underscoring the importance of consistent system performance and user-friendly features in strengthening customer confidence. Moreover, reliability demonstrates a direct and significant influence on customer e-retention, indicating that customers who perceive the platform as dependable are more likely to remain loyal. In contrast, perceived ease of use does not directly affect customer e-retention, suggesting that while ease of navigation and interaction enhance trust, they are insufficient on their own to secure long-term retention. Importantly, customer e-trust significantly mediates the relationship between both reliability and perceived ease of use toward customer e-retention, highlighting trust as a critical mechanism for sustaining loyalty. These findings contribute to the literature on digital consumer behavior and provide practical implications for e-commerce platforms to prioritize trust-building strategies through system reliability and ease of use.
The Effect of Mobile Advertising on Purchase Intention through Advertising Value and Flow Experience on Smartphone Users Ita Prihatining Wilujeng; Handri Dian Wahyudi; Raisa Fitri; Alifia Ratna Sungkar
Dinasti International Journal of Management Science Vol. 5 No. 3 (2024): Dinasti International Journal of Management Science (January-February 2024)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijms.v5i3.2319

Abstract

Current technological developments are in line with the development of increasingly sophisticated mobile phone technology and have an influence on people's lifestyles. The sophistication of smartphones is also accompanied by the high number of smartphone users in Indonesia, which has resulted in several brands dominating the Indonesian market until 2021. As smartphone sophistication continues to develop, customers who watch an advertisement will find the value of the advertisement and feel it when the message of the advertisement matches the customer's needs. Advertising value can be the main predictor in the context of smartphone mobile advertising. Apart from advertising value, it can also be influenced by Flow experience. Flow experience or flow experience is a positive emotion that individuals feel when carrying out activities with full involvement. This research will present the results of the quantitative analysis regarding the impact of mobile advertising on purchase intentions mediated by advertising value and flow experience. Data analysis in this study used 350 respondents by using PLS SEM analysis tools. The research results show that there is a positive and significant influence from the five hypotheses, including the influence of mobile advertising on purchase intention through advertising value and flow experience on smartphone users.
Strategic Adaption to Marketing Failures: A Case Study of PohonCoklat.co Abel Widi Astuti; Auramila Divana Esfandiari; Sudarmiatin Sudarmiatin; Ita Prihatining Wilujeng
International Journal Business, Management and Innovation Review Vol. 2 No. 4 (2025): International Journal Business, Management and Innovation Review
Publisher : Universitas Veteran Bangun Nusantara Sukoharjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijbmir.v2i4.175

Abstract

This case study examines the business discontinuity of PohonCoklat.co and reconsiders the widely accepted notion that a strong digital marketing strategy alone is sufficient to secure long-term business sutainability. Although the brand achieved notable digital performance–reflected in a steady 4.5% engagement rate accross social media and sustained visibility on major online marketplaces–the business ultimately ceased operations in mid-2023. Using a retrospective qualitative approach that incorporates document analysis and semi-structured interviews, this study reveals that the discontinuity was rooted not in marketing shortcomings, but in critical operational weaknesses. The main contributing factors included owner burnout driven by overly centralized decision-making, intensifying operational burdens caused by rising raw material prices and platform commission fees, and the lack of a scalable, decentralized system to distribute tasks effectively. These structural limitations progressively undermined profitability and constrained the company’s ability to respond to shifts in market demand. The findings highlight that digital marketing success cannot offset core operational deficiencies. Thus, this study asserts that sustainable digital business performance requires a strategic blend of marketing strength, robust operational frameworks, adaptive resource management, and long-term planning. The experience of PohonCoklat.co demonstrates that without these essential components, even digitally strong ventures remain vulnerable to stagnation and eventual closure.
Trust as a Mediating Variable of the Influence of Social Media Marketing and Content Quality on Purchase Decision (A Study on TikTok Users in Malang City) Nugraha, Diki Egie; Wilujeng, Ita Prihatining; Ely Siswanto
Jurnal Ekonomi Balance Vol. 21 No. 2 (2025): December 2025
Publisher : Perpustakaan dan Penerbitan Unismuh Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/9k3cv383

Abstract

This study analyzes the influence of social media marketing and content quality on purchase decisions, with trust positioned as a mediating variable, among TikTok users in Malang City, Indonesia. The rapid growth of TikTok as a short-video–based social media platform has reshaped digital marketing strategies and consumer behavior, making it important to understand how marketing activities and content characteristics affect purchasing decisions. This research employs a quantitative approach using a survey method. Data were collected from 180 active TikTok users who have made purchases influenced by marketing content on the platform. The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS software. The findings reveal that social media marketing has a significant positive effect on purchase decisions and trust. Similarly, content quality significantly influences both purchase decisions and consumer trust. However, trust does not have a significant direct effect on purchase decisions and does not mediate the relationship between social media marketing, content quality, and purchase decisions. These results indicate that TikTok users’ purchasing behavior is primarily driven by direct marketing exposure and the quality of content rather than by trust-based considerations. This study contributes to the digital marketing literature by providing empirical evidence that challenges the mediating role of trust in short-video social media platforms. Practically, the findings offer valuable insights for marketers and business practitioners to focus on developing effective social media marketing strategies and high-quality content to enhance consumer purchase decisions in competitive digital environments.
The Influence of Celebrity Endorsers and Social Media Marketing on Purchase Decisions through Brand Image of Le Mineral Rohmah, Yaumi; Siswanto, Ely; Wilujeng, Ita Prihatining
Jurnal Ekonomi Balance Vol. 21 No. 2 (2025): December 2025
Publisher : Perpustakaan dan Penerbitan Unismuh Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/v9ethj97

Abstract

The rapid growth of digital marketing has intensified the use of celebrity endorsers and social media platforms as strategic tools to influence consumer purchasing behavior. This study investigates the influence of celebrity endorsers and social media marketing on purchase decisions, with brand image examined as an intervening variable, focusing on consumers of Le Minerale bottled mineral water in Indonesia. The study is motivated by the consistent increase in Le Minerale’s Top Brand Index from 2021 to 2024, indicating the effectiveness of its marketing strategies amid intense competition in the fast-moving consumer goods (FMCG) industry. A quantitative research design was employed using purposive sampling, involving 180 respondents who had purchased Le Minerale products and actively used social media. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings reveal that celebrity endorsers and social media marketing have a positive and significant direct effect on purchase decisions and brand image. However, brand image does not significantly influence purchase decisions and fails to mediate the relationship between celebrity endorsers, social media marketing, and purchase decisions. These results suggest that consumers are more directly influenced by celebrity endorsements and social media exposure rather than by brand image formation. The study contributes to digital marketing literature by highlighting the limited mediating role of brand image in FMCG purchase decisions. Practically, the findings imply that firms should prioritize direct engagement strategies through credible celebrity endorsers and effective social media campaigns to stimulate consumer purchases in the digital era.
Mendorong inovasi produk dan digitalisasi UMKM melalui challenge based learning Ita Prihatining Wilujeng; Titis Shinta Dhewi; Mohammad Hari; Shafa' Annisa Puspasari; Farhani Shauma Wiyana Putri
SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Vol 9, No 4 (2025): Juli
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jpmb.v9i4.32318

Abstract

Abstrak UMKM memegang peranan penting dalam perekonomian nasional. Namun pada era Society 5.0 seperti saat ini, UMKM harus menghadapi tantangan dalam pemanfaatan teknologi digital dan inovasi produk. Kegiatan pengabdian masyarakat ini bertujuan untuk meningkatkan kemampuan pelaku UMKM melalui kegiatan pelatihan dan pendampingan. Metode yang digunakan adalah Challenge Based Learning (CBL), di mana metode ini mendorong pelaku UMKM dalam mengidentifikasi masalah yang dihadapi, merancang solusi, dan mengimplementasikan solusi tersebut di bisnis mereka. Kegiatan pengabdian masyarakat ini meliputi pelatihan inovasi produk dan pelatihan strategi digital marketing. Kegiatan ini dilaksanakan pada pelaku UMKM kerajinan rumah tangga. Hasil kegiatan ini menunjukkan bahwa melalui pendekatan Challenge Based Learning (CBL) yang diterapkan dapat membantu pelaku UMKM dalam menemukan solusi terbaik untuk usahanya, salah satunya melalui pemanfaatan  platform media sosial. Kegiatan ini juga berhasil meningkatkan kemampuan pelaku UMKM baik secara strategis maupun teknis. Melalui pelaksanaan kegiatan ini, tidak hanya berimbas pada peningkatan kemampuan individu saja, tetapi juga berkontribusi dalam memperkuat daya saing UMKM di pasar digital yang makin kompetitif. Kata kunci: UMKM; pemasaran digital; inovasi produk; media sosial; challenge based learning Abstract MSMEs play an important role in the national economy. However, in the current era of Society 5.0, MSMEs must face challenges in utilizing digital technology and product innovation. This community service activity aims to improve the capabilities of MSME actors through training and mentoring activities. The method used is Challenge Based Learning (CBL), where this method encourages MSME actors to identify problems faced, design solutions, and implement these solutions in their businesses. This community service activity includes product innovation training and digital marketing strategy training. This activity was carried out on MSME household craft actors. The results of this activity show that through the Challenge Based Learning (CBL) approach that is applied, it can help MSME actors find the best solutions for their businesses, one of which is through the use of social media platforms. This activity also succeeded in improving the capabilities of MSME actors both strategically and technically. Through the implementation of this activity, it not only has an impact on improving individual capabilities, but also contributes to strengthening the competitiveness of MSMEs in the increasingly competitive digital market. Keywords: SMEs; digital marketing; product innovation; social media; challenge based learning
Co-Authors Abel Widi Astuti Adela Shabrina Prameka Afshana, Dida Maulidya Al Ali, Asiah Alifia Ratna Sungkar Arum Prasasti Aulia Fazhra Yuninda Auramila Divana Esfandiari Azlita, Reza Nur Berliana Septi Anggraini Bintang Permata Putri Cesya Rizkika Parahiyanti Dewi Sinta Puspitasari Dewi, Dr. Titis Shinta Dynda Prista Ely Siswanto Enjelika Enjelika Fadhilah Nur Oktaviani Farhani Shauma Wiyana Putri Fitriani, Nur Afika Fulgentius Danardana Murwani Gandono, Arnela Ladyatma Gozi, Ahmad Handri Dian Wahyudi Hapsari, Cecilia Indah Kusdianti, Salsabila Esya Latif, Sahraman D. Hadji Mohammad Hari Naja Jessyka Maulani Putri Naofal, Ahmad Natasya Ika Suryaningsih Nugraha, Diki Egie Puji Handayati Puspasari, Shafa' Annisa Putri, Farhani Shauma Wiyana Rahayu, Arti Putri Septi Raisa Fitri Rizka Dewi Auliya Rizkie Ramadhan Ariyanto Rohmah, Yaumi Saivana, Vinka Alfatena Shafa' Annisa Puspasari Shafa' Annisa Puspasari Sopiah Sopiah Sudarmiatin Sungkar, Alifia Ratna Titis Shinta Dhewi, Titis Wahyuningtyas, Dea Lestari Wardhana, Ery Tri Yana Respati Dewi Zutiasari, Ika