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Jafar Arifin, Jafar
Universitas Sriwijaya
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Kepuasan pasien terhadap pelayanan kesehatan rawat inap di rumah sakit: Sebuah tinjauan sistematis Taufiq, Fildzah Hashifah; Fitri, Rahmi; Prameswari, Ayu; Tari, Putri Inrian; Arifin, Jafar
Holistik Jurnal Kesehatan Vol. 19 No. 9 (2025): Volume 19 Nomor 9
Publisher : Program Studi Ilmu Keperawatan-fakultas Ilmu Kesehatan Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/hjk.v19i9.1627

Abstract

Background: High patient satisfaction is crucial for healthcare institutions, with national standards in Indonesia targeting greater than 95% satisfaction in healthcare services, underscoring its importance for quality assurance. Purpose: To examine patient satisfaction with inpatient healthcare services in hospitals. Method: This literature review combined quantitative and qualitative methodologies, focusing on various determinants of satisfaction, such as service quality, communication effectiveness, healthcare professional competence, and infrastructure. Twelve studies were included, with sample sizes ranging from 39 to 476 participants. Results: Findings indicate that patient satisfaction is significantly influenced by dimensions of service quality, including tangibles, reliability, responsiveness, assurance, and empathy. Empathy emerged as the most dominant factor across all studies, underscoring the importance of personalized and attentive service. Variations in satisfaction levels were observed based on factors such as hospital type, insurance status, and demographic characteristics. Conclusion: Infrastructure quality has a variable impact, with some environments showing a significant correlation with satisfaction, while others did not.   Keywords: Inpatient Healthcare; Hospital; Patient Satisfaction; Service Quality.   Pendahuluan: Kepuasan pasien yang tinggi sangat penting bagi institusi pelayanan kesehatan, dengan standar nasional di Indonesia yang menargetkan kepuasan lebih dari 95% dalam layanan kesehatan, yang menggarisbawahi pentingnya hal ini untuk jaminan mutu. Tujuan: Untuk mengkaji kepuasan pasien terhadap pelayanan kesehatan rawat inap di rumah sakit. Metode: Penelitian kajian psutaka ini menggabungkan metodologi kuantitatif dan kualitatif, dengan fokus pada berbagai determinan kepuasan, seperti kualitas layanan, efektivitas komunikasi, kompetensi tenaga kesehatan, serta infrastruktur. Sebanyak 12 studi disertakan dengan jumlah sampel berkisar antara 39 hingga 476 peserta. Hasil:Temuan menunjukkan bahwa kepuasan pasien sangat dipengaruhi oleh dimensi kualitas layanan, termasuk bukti fisik (tangibles), keandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), dan empati (empathy). Empati muncul sebagai faktor yang paling dominan di seluruh studi, menegaskan pentingnya pelayanan yang personal dan penuh kepedulian. Variasi tingkat kepuasan diamati berdasarkan faktor-faktor seperti jenis rumah sakit, status asuransi, dan karakteristik demografis. Simpulan: Kualitas infrastruktur memiliki dampak yang bervariasi beberapa lingkungan menunjukkan korelasi signifikan dengan kepuasan, sementara yang lain tidak.   Kata Kunci: Kepuasan Pasien; Kualitas Layanan; Pelayanan Kesehatan Rawat Inap; Rumah Sakit.
From Da‘wa to Politics? Prospects of Indonesian Salafi Movements Becoming Political Parties within Lucardie’s Framework Afandi, Muhamad Ridwan; Ningsih, Sabda; Rizqullah, Muhammad Naufan; Erman, Ery; Prameswari, Ayu; Arifin, Jafar
Indonesian Journal of Interdisciplinary Islamic Studies (IJIIS) Vol. 8, No. 2, Desember 2025
Publisher : Universitas Islam Indonesia

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Abstract

This paper investigates the prospects of Indonesian Salafi movements transforming into formal political parties by applying Lucardie’s (2000) framework of political project, resource mobilization, and political opportunity structures. While Salafi political participation in contexts such as Egypt, Tunisia, and Malaysia has been widely studied, systematic application of this framework to Indonesia remains limited. This study addresses that gap by employing a qualitative design based on seven elite interviews conducted in 2018 and extensive secondary literature. The analysis identifies two main factions: Traditional Salafis and Salafi Reformers. Findings show that Traditional Salafis articulate a clearer political project, primarily defensive and oriented toward protecting da‘wa spaces, yet lack the institutional resources and cultural legitimacy required for effective party formation. By contrast, Reformist-oriented groups such as Muhammadiyah, Persis, and Al-Irsyad possess robust organizational infrastructures and nationwide networks but consistently reject transformation into political parties, preferring to channel influence indirectly through education, civic engagement, and individual cadres. A paradox therefore emerges: factions with stronger political ambitions lack the capacity to mobilize, while those with resources deliberately avoid party politics. Although digital platforms and hijrah youth networks have expanded Salafi symbolic capital, these remain insufficient to overcome entrenched barriers in Indonesia’s political culture, which is dominated by moderate Islam and stigmatizes Salafi labels. Theoretically, this study contributes by extending Lucardie’s framework through the inclusion of digital mobilization and cultural legitimacy as decisive factors. Practically, it suggests that inclusive democratic spaces for non-violent Islamist actors may mitigate radicalization risks while strengthening pluralism.
Mediated orthodoxy: Salafi thought and student piety at Universitas Sriwijaya Afandi, Muhamad Ridwan; Rizqullah, Muhammad Naufan; Arifin, Jafar
Jurnal Geuthèë: Penelitian Multidisiplin Vol 8, No 3 (2025): Jurnal Geuthèë: Penelitian Multidisiplin
Publisher : Geuthèë Institute, Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52626/jg.v8i3.449

Abstract

This study examines how Salafi religiosity is transformed and negotiated among university students at Universitas Sriwijaya (UNSRI), South Sumatra, within a pluralistic academic environment and an expanding digital ecosystem. Employing a qualitative ethnographic approach combined with digital observation, the research explores how students interpret manhaj salaf and enact piety in everyday campus life. Data were collected through participant observation, semi-structured interviews with students, lecturers, and alumni, as well as analysis of Islamic content circulated on Instagram and Telegram. The findings reveal that Salafi piety at UNSRI functions both as a moral discipline and a social boundary, manifested through selective knowledge practices, modest dress, and gender segregation. Digital platforms play a central role in mediating religious authority, enabling students to reproduce scriptural norms through visual and networked forms of da’wah. At the same time, digital engagement tends to reinforce ideological homogeneity and promote Arabized aesthetics as markers of religious authenticity. Although Salafi students generally maintain apolitical orientations, their presence subtly shapes moral norms and everyday conduct on campus. The study contributes to discussions on digital religion and mediated orthodoxy by demonstrating how Salafi communities adapt purist ideals to modern institutional and technological contexts. Practically, the findings highlight the need for inclusive university policies that accommodate conservative piety while sustaining civic pluralism.
Co-Authors Afandi, Muhamad Ridwan Aini, Kurnia Ambarwati, Dyah Anneke Suparwati Dina Supriyati Erman, Ery Firzatulloh, M.Buana Hamzah Hasyim Henny Henny Henny Henny, Henny Ibrahim Syahputra Syahputra Imat Rahmatilah Kurnia Aini Linda Zuliana Lisa Pitrianti Misnaniarti Misnaniarti Muhammad Naufan Rizqullah Ningsih, Sabda Nisa Ulrifa Pardede, Eva Elfrida Pitrianti, Lisa Prameswari, Ayu Putri Asmita Wigati Rahmatilah, Imat Rahmi Fitri Rahmi Fitri J Rizma Adlia Syakurah Septo Pawelas Arso Sidiq, Ahmad Nur Syahputra, Ibrahim Syahputra Tari, Putri Inrian Taufiq, Fildzah Hashifah Taufiq, Fildzah Hasifah Zuliana, Linda Zulkarnain Zulkarnain