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All Journal Jurnal Manajemen Terapan dan Keuangan Jurnal Dimensi EQUILIBIRIA Measurement : Jurnal Akuntansi JURNAL AKUNTANSI, EKONOMI dan MANAJEMEN BISNIS Minda Baharu JOURNAL OF APPLIED BUSINESS ADMINISTRATION Journal of Contemporary Accounting Ecobisma (Jurnal Ekonomi, Bisnis dan Manajemen) IICS Jurnal Bisnis Mahasiswa International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Jurnal Manajemen, Organisasi, Dan Bisnis Postgraduate Management Journal
Firdaus Hamta, Firdaus
Universitas Riau Kepulauan
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences Other

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Organizational determinants of mobile population administration service performance in Batam City Aurisa, Risqina; Susanti, Ervin Nora; Hamta, Firdaus
Journal of Applied Business Administration Vol 10 No 1 (2026): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.12188

Abstract

Mobile population administration services (Jemput Bola) have become a critical instrument for extending civil document coverage in archipelagic regions of Indonesia, yet the organizational factors driving their field-level performance remain insufficiently understood. studies have predominantly examined conventional office-based public services and have not integrated leadership, communication, work structure, team dynamics, and organizational environment within a single analytical framework for mobile service contexts; this study aimed to address that gap by analyzing the partial and simultaneous influence of transformational leadership, interpersonal communication, division of work, teamwork, and organizational climate on mobile service performance. A quantitative explanatory study using a census technique was conducted on 50 field officers of the Department of Population and Civil Registration, Batam City, with data collected through validated 5-point Likert scale questionnaires and analyzed using multiple linear regression with SPSS version 26. All five variables had positive and significant partial effects on service performance; simultaneously, the model was significant (F = 25.284; p < 0.001) with an Adjusted R² of 0.713. Teamwork emerged as the most dominant factor (β = 0.312; p = 0.001), followed by transformational leadership (β = 0.245; p = 0.007), while division of work showed the smallest coefficient (β = 0.185; p = 0.046). In mobile service environments characterized by high interdependence and field uncertainty, relational-collective factors (teamwork, leadership) exert stronger influence than structural-procedural factors (division of work), suggesting that proactive public service improvement strategies should prioritize team cohesion and inspirational leadership development.
Human capital development and performance management as determinants of productive employee performance in public population services Ramahzaleni, Ramahzaleni; Susanti, Ervin Nora; Hamta, Firdaus
Journal of Applied Business Administration Vol 10 No 1 (2026): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.12190

Abstract

This study analyzes the contribution of human capital development factors (training, mentoring, coaching) and performance management factors (performance appraisal, reward system) toward productive employee performance at the Department of Population and Civil Registration (Disdukcapil) of Batam City. Drawing on Human Capital Theory, Competency Theory, Performance Management Theory, and the Two-Factor Theory of Motivation, this study argues that sustainable productive performance requires the simultaneous integration of capability development and motivational reinforcement. An explanatory quantitative design with census (saturated sampling) technique was employed, involving all 100 Disdukcapil employees as respondents. Data were collected through validated 5-point Likert scale questionnaires and analyzed using Multiple Linear Regression with classical assumption tests. The results indicate that, simultaneously, the five variables contribute significantly to productive performance (Adjusted R² = 0.766; F = 69.40; p < 0.001). Partially, all five variables showed positive and significant effects. The Reward System was found to be the most dominant factor (β = 0.312; t = 4.512; p < 0.001), followed by Training (β = 0.245; t = 3.124; p = 0.002). These findings suggest that in the compliance-oriented Indonesian public sector, extrinsic motivational drivers exert stronger immediate effects on productivity than capability development alone, highlighting the need for integrated HRM strategies that balance recognition-based motivation with continuous competency enhancement.
PENGARUH KOMPETENSI, KOMITMEN ORGANISASI, LITERASI DIGITAL, DAN TEKNOLOGI INFORMASI TERHADAP EFEKTIVITAS PENGGUNAAN APLIKASI SRIKANDI PADA PEGAWAI PEMERINTAH KOTA BATAM Yunita, Eka Putri; Susanti, Ervin Nora; Hamta, Firdaus
Jurnal Manajemen Terapan dan Keuangan Vol. 15 No. 02 (2026): Jurnal Manajemen Terapan dan Keuangan (On Proses)
Publisher : Program Studi Manajemen Pemerintahan dan Keuangan Daerah Fakultas Ekonomi dan Bisnis Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jmk.v15i02.56439

Abstract

Abstrak Penelitian ini bertujuan untuk menganalisis pengaruh kompetensi, komitmen organisasi, literasi digital, dan teknologi informasi terhadap efektivitas penggunaan aplikasi Sistem Informasi Kearsipan Dinamis Terintegrasi (SRIKANDI) pada Pemerintah Kota Batam. Penelitian ini dilatarbelakangi oleh belum optimalnya efektivitas penggunaan aplikasi SRIKANDI meskipun implementasi administrasi pemerintahan berbasis digital telah diterapkan secara luas pada berbagai Organisasi Perangkat Daerah (OPD). Penelitian menggunakan pendekatan kuantitatif dengan metode survei melalui penyebaran kuesioner kepada 77 pengguna aplikasi SRIKANDI pada OPD Pemerintah Kota Batam. Data dianalisis menggunakan regresi linear berganda dengan bantuan perangkat lunak SPSS. Hasil penelitian menunjukkan bahwa kompetensi, literasi digital, dan teknologi informasi berpengaruh positif dan signifikan terhadap efektivitas penggunaan aplikasi SRIKANDI. Sebaliknya, komitmen organisasi menunjukkan pengaruh negatif terhadap efektivitas penggunaan aplikasi. Secara simultan, seluruh variabel independen berpengaruh signifikan terhadap efektivitas penggunaan aplikasi SRIKANDI. Temuan ini mengindikasikan bahwa keberhasilan implementasi sistem pemerintahan berbasis digital tidak hanya ditentukan oleh dukungan organisasi, tetapi juga oleh kesiapan sumber daya manusia, kemampuan adaptasi digital, dan ketersediaan teknologi informasi yang memadai. Penelitian ini memberikan kontribusi empiris terhadap pengembangan literatur transformasi digital sektor publik, khususnya dalam menjelaskan determinan efektivitas implementasi aplikasi pemerintahan berbasis elektronik di tingkat pemerintah daerah. Kata Kunci: kompetensi; komitmen organisasi; literasi digital; teknologi informasi; Efektivitas
FROM ONBOARDING TO OFFBOARDING: CREATING A COHESIVE EMPLOYEE LIFECYCLE JOURNEY Wiranto Timotius Situmorang; Sri Langgeng Ratnasari; Firdaus Hamta
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 6 (2026): MAY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20175473

Abstract

In today’s competitive and dynamic business environment, organizations are increasingly recognizing the importance of delivering a cohesive employee experience across the entire lifecycle. This study examines how human resource management practices can be integrated from onboarding to offboarding to create a seamless and consistent employee journey. Drawing on a conceptual and qualitative review of academic literature, HR reports, and case studies, the paper identifies key practices that enhance lifecycle integration, including structured onboarding, continuous development, performance management, and effective offboarding strategies. The findings highlight that fragmented HR processes can undermine employee engagement, while a holistic lifecycle approach fosters consistency, alignment, and long-term commitment. The study also emphasizes the role of leadership, organizational culture, and technology in enabling integration and continuity. By adopting a lifecycle perspective, organizations can improve employee satisfaction, retention, and overall performance. A conceptual framework is proposed to illustrate how integrated HR practices contribute to enhanced employee experience and organizational outcomes. The study contributes to the HRM and employee experience literature by offering a comprehensive view of lifecycle management. It concludes that organizations must move toward integrated, employee-centered strategies to remain competitive and sustainable.
TRANSFORMATIONAL LEADERSHIP AND ITS IMPACT ON EMPLOYEE MOTIVATION AND PRODUCTIVITY Ainal Ikram; Ervin Nora Susanti; Firdaus Hamta
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 7 (2026): JUNE
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Transformational leadership has become one of the most influential leadership approaches in modern organizational management due to its ability to enhance employee motivation and productivity. This study employs a narrative literature review approach to examine the relationship between transformational leadership, employee motivation, and organizational productivity. The findings indicate that transformational leadership positively influences employee engagement, job satisfaction, creativity, and organizational commitment through inspirational motivation, intellectual stimulation, individualized consideration, and idealized influence. Employees led by transformational leaders are more likely to demonstrate higher productivity, innovation, and collaborative behavior within the workplace. The study also reveals that effective communication and supportive organizational culture strengthen the impact of transformational leadership on employee performance. Furthermore, transformational leadership contributes to organizational adaptability and long-term sustainability in dynamic business environments. This study provides theoretical and practical insights for organizations seeking to improve employee performance through people-oriented leadership strategies and highlights the importance of leadership development in achieving organizational success.
Co-Authors Ade Parlaungan Nasution, Ade Parlaungan Ahmad Husein Dongoran Ainal Ikram Andi Hidayatul Fadillah Angelina, Shelin Aurisa, Risqina Bahri, Rahma Putria Bakri Bakri Bayu Efendi Bin A. Ghani, Muhammad Faizal Cahyo Budi Santoso Denny Ammari Ramadhan Dhenny Asmarazisa Ervin Nora Susanti Ervin Nora Susanti, Ervin Nora Fitriyanti, Morina Gandhi Sutjahjo Haironi, Rita Hati, Ravika Permata Hendra Hendra Hendry Jaya Heni Pujiastuti Herni Widiyah Nasrul Intan Intan Ivan Kurniawan Jayana Salesti, Jayana Jupenta N Manullang Kusdiyanti, Erma Manik, Juliana manullang, Merry Tumiar Meivy, Meivy Moko, Wahyu Ari Sudiat Muasis, Ridha Muhammad Ikhlash Muhammad Iqbal Muhammad Rifki Mulyadi Mulyadi Mulyadi Mulyadi mutia, nunung Nabela, Nabela Nelly Chandrawati Manalu Nunuk Sisharwati Pauziah P. Husein Tanjung Praida Hansyah Pramesti, Adelia Widya Putri, Rini Saira Ade Rahman Hasibuan Rahman Hasibuan, Rahman Rakhmawati, Leony Fajeri Ramadhan, Denny Ammari Ramahzaleni, Ramahzaleni Rinjani, Niken Rizki Eka Putra, Rizki Eka rony Kurniawansyah Sabri Sabri Sari, Wanda Novita Shafiq, Dhio Simamora, Andika Simatupang, Mona Rebeca Sipnarong, Sipnarong Siregar, Hanafi Siti Aisyah Siti Aisyah Sri Langgeng Ratnasari Susanti E Pakpahan Syuaib, Mustaqim Tampubolon, Nasrani Abba Uteh, Nur Fazlin Wijanarko, Rahmat Winarso, Widyo Wiranto Timotius Situmorang Yudianto, Peri Yunita, Eka Putri