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All Journal Sawala : Jurnal Administrasi Negara JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Ganaya: Jurnal Ilmu Sosial dan Humaniora Unes Law Review JISIP: Jurnal Ilmu Sosial dan Pendidikan Kybernan: Jurnal Studi Kepemerintahan Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Ilomata International Journal of Social Science Golden Ratio of Human Resource Management SWARNA Jurnal Indonesia Sosial Teknologi MIMBAR : Jurnal Sosial dan Pembangunan Sinergi International Journal of Law Jurnal Penelitian Pendidikan Indonesia Jurnal Ilmiah Pariwisata
Riau, Dwi Putranto
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Physics Public Health Social Sciences Other

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Efficiency in Human Resource Management through the Digital System “Satu Kemenkeu”: An Evaluation of Automation within the Ministry of Finance in Indonesia Erwin, E.; Riau, Dwi Putranto; Akadira, Tora
Golden Ratio of Human Resource Management Vol. 5 No. 2 (2025): March - July
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grhrm.v5i2.1551

Abstract

This study aims to evaluate the effectiveness of the digital automation system "Satu Kemenkeu" in enhancing human resource management (HRM) efficiency and productivity within the Ministry of Finance. Employing a descriptive qualitative approach, data were collected through in-depth interviews, observations, and document analysis involving 18 informants from various hierarchical levels. The findings indicate that the implementation of the system has reduced administrative service time by up to 43.7%, increased daily data entry volume from 24 to 47 entries per officer, and accelerated performance reporting by 53%. Moreover, the application provides real-time data access and incorporates performance evaluation features based on objective indicators, strengthening managerial decision-making processes. Nonetheless, challenges such as digital literacy gaps, reliance on central technical units, and limited regional infrastructure continue to hinder the system's optimal performance. The study recommends comprehensive user training strategies, reinforcement of local technical support, and the development of data-driven feedback mechanisms to ensure the sustainability of digital transformation in public sector HRM.
PENINGKATAN MULTITALENTA TATA KELOLA ADMINISTRASI KEARSIPAN DAN MANAJEMEN PELAYANAN PRIMA PADA STAF PEMERINTAHAN DESA TONJONG KEC. TAJUR HALANG KAB. BOGOR Harta, Ridho; Diana, Bambang Agus; Riau, Dwi Putranto
SWARNA: Jurnal Pengabdian Kepada Masyarakat Vol. 3 No. 9 (2024): SWARNA : Jurnal Pengabdian Kepada Masyarakat, September 2024
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/swarna.v3i9.1368

Abstract

Pelayanan masyarakat menjadi tugas utama dari pemerintah Desa dalam menjalankan roda pemerintahan desa, karena pada dasarnya keberadaan pemerintahan desa adalah untuk menyelenggarakan urusan pemerintahan dan kepentingan masyarakat setempat. Fungsi pemerintahan adalah melayani dan melindungi masyarakat. Aparat perangkat desa di Pemerintah Desa memegang posisi strategis dalam melayani dan melindungi publik. Bentuk perlindungan bisa diwujudkan melalui layanan cepat, mudah, murah, tidak birokratis, dan tepat waktu. Pelayanan masyarakat menjadi tugas utama dari pemerintah Desa dalam menjalankan roda pemerintahan desa, karena pada dasarnya Selanjutnya pengertian pelayanan menurut pakar diantaranya terkait pelayanan prima menyatakan bahwa layanan prima adalah pelayanan dengan standar kualitas yang tinggi dan selalu mengikuti perkembangan kebutuhan pelanggan setiap saat, secara konsisiten dan akurat (Rahmayanty, 2013; 18).Tim PKM Prodi administrasi Negara FHISIP Universitas Terbuka merencanakan beberapa tahapan kegiatan yang merupakan solusi atas permasalahan yang dihadapi aparatur desa di pemerintahan DesaTonjong Adapaun tujuan dari kegiatan Pengabdian Kepada Masyarakat ini adalah. Menumbuhkan motivasi dan meningkatkan kesadaran perangkat desa Tonjong Kecamatan Tonjong Bogor untuk dapat mengelola Administrasi arsip Desa secara baik dan benar; Membekali kemampuan dan keterampilan perangkat desa untuk mengelola Administrasi arsip sebagai upaya peningkatan pelayanan publik; Membekali kemampuan dan keterampilan perangkat desa dalam melaksankan tugas pelayanan kepada masyarakat dengan baik.
Optimalisasi Pelayanan Pendidikan di Sekolah Dasar Negeri Siliwangi Desa Cigombong Kec. Cigombong Kabupaten Bogor Propinsi Jawa Barat Riau, Dwi Putranto; Aisyah, Siti; Darmanto, Darmanto; Hidayat, Rahmat; Thaha, Abdurrahman Rahim; Suryani, Ai
SWARNA: Jurnal Pengabdian Kepada Masyarakat Vol. 4 No. 3 (2025): SWARNA : Jurnal Pengabdian Kepada Masyarakat, Maret 2025
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/swarna.v4i3.1670

Abstract

Pengabdian kepada Masyarakat ini bertujuan untuk mengoptimalkan pelayanan pendidikan di Sekolah Dasar Negeri Siliwangi Kecamatan Cigombong Kabupaten Bogor  dengan memfokuskan pada peningkatan kualitas pengajaran dan fasilitas sarana dan prasarana pendidikan.  Melalui pendekatan berbasis data digital, penelitian ini akan menganalisis berbagai faktor yang mempengaruhi efektivitas pelayanan  pendidikan terutama pengajaran digital di sekolah tersebut dan pelayanan sarana dan prasarana. Metode yang digunakan adalah kualittatif deskriptif dengan pengambilan data primer melalui forum grup diskusi (FGD) dan wawancara dengan stakeholder terkait, data sekunder melalui jurnal, website, buku dan data instansi terkait.  Dengan melibatkan berbagai pihak dari stakeholder pendidikan, diharapkan dapat ditemukan solusi yang tepat untuk meningkatkan pelayanan pendidikan yang lebih baik. Hasil dari penelitian ini tentang pengajaran digital diharapkan dapat memberikan kontribusi signifikan dalam pengembangan pendidikan di tingkat dasar, serta menjadi model bagi sekolah-sekolah lain di daerah yang sama dan pelaksanaan pelayanan sarana dan prasarana pendidikan menjadi lancar, effisien dan effektif.
Implementasi Kebijakan Pengadaan Barang dan Jasa Melalui e-Procurement di Kabupaten Gayo Lues, Provinsi Aceh Effendi, Efan; A. Rahman, Dahlan; Riau, Dwi Putranto
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 8, No 2 (2024): Mei 2024
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jim.v8i2.2024.600-608

Abstract

Di era digital seperti saat ini, e-Procurement telah menjadi solusi yang diadopsi oleh banyak entitas pemerintahan untuk meningkatkan efisiensi, transparansi, dan akuntabilitas dalam proses pengadaan barang dan jasa di Kabupaten Gayo Lues. Penelitian ini bertujuan untuk menganalisis implementasi kebijakan pengadaan barang dan jasa melalui e-Procurement di Kabupaten Gayo Lues, dan metode yang digunakan adalah deskriptif kualitatif. Hasil penelitian yang diperoleh bahwa Secara keseluruhan, implementasi kebijakan pengadaan barang dan jasa melalui e-Procurement di Kabupaten Gayo Lues menjanjikan, namun memerlukan upaya yang berkelanjutan untuk mengoptimalkan manfaatnya secara penuh. Dengan pemahaman yang mendalam tentang proses, tantangan, dan dampaknya, pemerintah daerah dapat terus melakukan perbaikan dan inovasi guna mencapai tujuan pembangunan yang lebih baik melalui pengadaan yang efektif dan transparan.
The Influence of Service Standards and Work Culture on Customer Satisfaction through Employee Performance : (Case Study on Public Services Recognition of Information Security Consulting Institutions and Certification Institutions at BSSN) Achmad, Fadly; Riau, Dwi Putranto; Akadira, Tora
Ilomata International Journal of Social Science Vol. 6 No. 2 (2025): April 2025
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61194/ijss.v6i2.1701

Abstract

This study examines the impact of service standards and work culture on customer satisfaction through employee performance in recognition of Information Security Consulting Institutions and Certification Institutions service at BSSN. The novelty of this research lies in the composition of variables and models used. Previous studies have analyzed the relationship between service standards, work culture, and customer satisfaction, indicating that both factors positively influence customer satisfaction and employee performance. However, no similar research has been conducted at BSSN, making this study valuable for policy improvements to enhance customer satisfaction through better service standards and provider performance. This research employs a quantitative method using primary data collected from questionnaires distributed to 70 respondents who use BSSN services. Data analysis uses variance-based SEM (PLS) with SMART PLS 3.0. The findings reveal that service standards, work culture, and employee performance positively influence customer satisfaction. All hypotheses are accepted, confirming that service standards and work culture, both individually and simultaneously, positively impact employee performance and customer satisfaction.
The impact of implementing electronically integrated risk-based business licensing services on service quality Hapsari, Fitri Yunianto; Riau, Dwi Putranto; Aripin, Sofjan
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol. 10 No. 4 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020245016

Abstract

The provisions of Law No.11 of 2020 concerning Job Creation stipulate the use of the Risk-Based Business Licensing Service System (OSS RBA), which regulates licensing based on the level of business risk. However, its implementation in the Investment Management Unit and One-Stop Integrated Services of the South Jakarta Administrative City is still experiencing obstacles so that the goal of improving service quality has not been achieved. The purpose of this study was to analyze the influence of electronic-based licensing service implementation factors on the quality of public services at UP PMPTSP South Jakarta Administrative City. This study uses an explanatory method with a quantitative approach to analyze the relationship between the implementation of risk-based electronic licensing services (RBA OSS) and public service quality at UP PMPTSP South Jakarta Administrative City. Using purposive sampling, 100 respondents who utilized the RBA OSS system in 2023 were selected. Data collection involved a 5-point Likert scale-based questionnaire, observations, and interviews, with validity and reliability confirmed through factor loading, AVE, Cronbach's Alpha, and Composite Reliability. SEM-PLS analysis revealed that communication, resources, disposition, and bureaucratic structure significantly enhance service quality, while the community role, though positive, was not significant. The study concludes that communication, resources, disposition, and bureaucratic structure significantly improve the quality of licensing services at UP PMPTSP South Jakarta Administrative City, with a collective influence of 91.3%. However, the public's role, while positive, does not significantly affect service quality. Future research should explore ways to increase community engagement and examine the long-term effects of these reforms on public satisfaction and business growth.
Digital Transformation in Public Services: Effect of RBA OSS Implementation in South Jakarta Hapsari, Fitri Yunianto; Riau, Dwi Putranto; Aripin, Sofjan
Jurnal Indonesia Sosial Teknologi Vol. 5 No. 6 (2024): Jurnal Indonesia Sosial Teknologi
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jist.v5i6.1141

Abstract

This research investigates the effect of implementing the Risk-based Online Single Submission System (OSS RBA) on the quality of licensing services in South Jakarta. This research aims to evaluate policy implementation factors that influence the quality of licensing services and identify the implications of these findings. The research method used is Structural Equation Modeling (SEM) Partial Least Squares (PLS), with a population of business actors in South Jakarta and a sample of 100 respondents using the OSS RBA System. The results of the analysis show that the factors of Communication, Resources, Disposition, and Bureaucratic Structure positively and significantly influence the quality of licensing services. Even though the Public Factor does not show a statistically significant influence, its contribution still has an overall effect on service quality. These findings imply that greater attention should be paid to these aspects in designing policies and strategies to improve the effectiveness of public services. Thus, this research provides valuable insights for the development of practices and policies in digital technology-based public services.
Evaluasi dari Kebijakan Pariwisata Geopark dan Strategi untuk Meningkatkan Jumlah Wisatawan yang Berkunjung ke Kabupaten Belitung Leonandri, Dino Gustaf; Riau, Dwi Putranto; Listiani, Teni
Jurnal Ilmiah Pariwisata Vol 29 No 1 (2024): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v29i1.1781

Abstract

The management, socialization and development of the Belitung Geopark is very significant. The increase in the number of visitors has a positive impact on revenue and operational costs. Therefore, policies and marketing must be improved. The aim of this research is to analyze the evaluation of Belitung Regency government policies in improving the tourism industry. Evaluating the efficiency of human resource management in the tourism industry in Belitung Regency. Evaluate the effectiveness of collaboration between institutions in improving tourist visit programs in Belitung Regency. Examining the facilities, infrastructure and technology developed to attract investor interest in Belitung Regency. Analyzing resource allocation for the development of the tourism sector to increase the number of tourist visits. Based on the research findings of Leo Agustino (2016) using a policy evaluation model which includes various factors such as Apparatus Resources (SDA), Institutions, Facilities, Infrastructure, Technology, Finance and Supporting Regulations, the researcher concluded that evaluating regulatory implementation policies in Belitung Regency No. . 12 of 2015 and Regent Regulation no. 10 of 2019. Keywords: evaluation, tourism policy, competitiveness
Formulasi Kebijakan Perubahan Masa Berlaku Paspor Biasa dari 5 (Lima) Tahun Menjadi (10 Tahun) Masa Berlaku Paspor Biasa (Studi Kasus Pengambilan Kebijakan di Direktorat Jenderal Imigrasi) Hata Galih, Renra; Riau, Dwi Putranto; Rulinawaty, Rulinawaty
UNES Law Review Vol. 6 No. 4 (2024)
Publisher : Universitas Ekasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/unesrev.v6i4.2129

Abstract

This research aims to investigate the Directorate General of Immigration's policy formulation regarding the change in passport validity period from 5 years to 10 years, focusing on aspects of agenda setting, policy formulation, implementation, and evaluation. The research method uses a qualitative approach with a case study as the main method, collecting data through observation, in-depth interviews, and documentation from the Directorate General of Immigration for five months. Data analysis was conducted using the Miles and Huberman interactive method. The results show that policy formulation involves the stages of agenda setting to identify problems, policy formulation with in-depth analysis, and the implementation process involving the preparation of action plans and public socialization. A thorough evaluation is conducted to measure the success and impact of the policy, including community compliance and system performance evaluation. The conclusion of this study is that the Directorate General of Immigration's policy formulation process regarding changes in passport validity period demonstrates a strong commitment to transparency, public participation, and policy effectiveness. Nonetheless, the evaluation also identified challenges related to the security and economic impact of the policy. The recommendation for future research is to strengthen the analysis with a quantitative approach for higher validity.
Co-Authors Abdurrahman Rahim Thaha Afandi, Muhammad Nur Affandi, M. Nur Agus Hariyanto Aji Fajar Suryo Antoro Akadira, Tora Amud Sunarya Aos Kuswandi Ayuning Budiati Bachtiar Bachtiar Bambang Agus Diana Darmanto Darmanto Darmanto, Erlambang Budi Dian Herdiana Effendi, Efan Erwin, E. Fadly Achmad Hapsari, Fitri Yunianto Hata Galih, Renra INDRA PRATAMA PUTRA SALMON Isnaeni Yuliani Jayanti Armida Sari Leonandri, Dino Gustaf Listiani, Teni Lukman Samboteng & Rulinawaty Kasmad Muhtar, Entang Adhy Pasaribu, Daniel Rahman, Dahlan A Rahmat Hidayat Ridho Harta, Ridho Siti Aisyah Sofjan Aripin Sudewi Suryani, Ai Susanti, Fithriyah SUSANTO Zain, Moch Nur Alimi