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All Journal Jurnal Pendidikan: Teori, Penelitian, dan Pengembangan JEMA: Jurnal Ilmiah Bidang Akuntansi dan Manajemen Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) E-JRM Jurnal bintang manajemen
Ratna Tri Hardaningtyas, Ratna Tri
Fakultas Ekonomi Dan Bisnis, Universitas Islam Malang
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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Pengaruh Kecerdasan Emosional, Kecerdasan Spritual, Dan Lingkungan Kerja Terhadap Kinerja Pelayanan Keseharan (Studi Kasus Pada Tenaga Kesehatan RSI Unisma) Takimpo, Arbin; Nurhidayah, Nurhidayah; Hardaningtyas, Ratna Tri
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 13 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This study aimed to analyze the influence of emotional intelligence, spiritual intelligence, and work environment on the performance of health services by healthcare workers at RSI Unisma. The research was conducted using a survey method with 54 respondents and employing a saturated sampling technique. The data analysis method used in this study was quantitative data analysis using multiple linear regression analysis. The data testing used was partial hypothesis testing (t-test). The results showed that emotional intelligence and work environment had a significant positive effect on the performance of health services, while spiritual intelligence did not have a significant effect. In conclusion, improving emotional intelligence and enhancing the work environment can improve the performance of health services by healthcare workers at RSI Unisma, but increasing spiritual intelligence does not have a significant impact on the performance of health services. Keywords : Emotional Intelligence, Spiritual Intelligence, Work Environment, and Health Service Performance 
Pengaruh Komunikasi, Komitmen Dan Mentoring Terhadap Peningkatan Kinerja Karyawan (Studi Terhadap Komunitas Jaringan Karyawan Pada Kedai Kopi Malang Raya) Kurniawan, Luki Fendi; Wahono, Budi; Hardaningtyas, Ratna Tri
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 12 No. 02
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This research aims to study and analyze the impact of communication, participation and mentoring on employee performance. The type of research used is quantitative causality research with a questionnaire data collection method. The Greater Malang coffee shop network community is where this research was conducted. A total of 90 samples were taken in this research, which was aimed at employees at coffee shops in Malang Raya, totaling 90 respondents. The tool used for data processing is SPSS version 26. In this research, it is free from data validity and reliability. Data analysis tests used for this research are normality test, classical assumption test, multiple linear regression analysis, hypothesis testing and also testing the coefficient of determination (R2). The variables used in this research are employee performance (Y), communication (X1), commitment (X2) and mentoring (X3).The results of this research have final results which show that there is a positive impact on communication, commitment and mentoring on improving employee performance. Keywords : Communication, Commitment, Mentoring & Employee Performance
Pengaruh Brand ambassador, Brand Image, Dan Online Customer review Terhadap Keputusan Pembelian Konsumen Pada Scarlet Whitening Di Surabaya Barat Amaluddin, Rival; Asiyah, Siti; Hardaningtyas, Ratna Tri
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 13 No. 02
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This study aims to determine the influence of brand ambassadors, Brand Image and online customer reviews on consumer purchasing decisions in Scarlet Whitening in West Surabaya. The type of research used is quantitative. The sampling method uses the non-probability sampling method, which is a sampling technique according to certain criteria, the sample criteria in this study are customers who have shopped for Scarlet Whitening products aged 18 years and over, the number of samples is set with a minimum of 5 to 10 times the number of indicators, so the number of samples taken in this study is (15x5 = 75). The data analysis method used in this study is multiple linear regression analysis, data processing using the SPSS program version 25 for windows.The results showed that in test F or simultaneously the variables brand ambassador, brand image, and online customer review had a significant effect on purchasing decisions. The results of the t test or partially show that the brand ambassador variable has a positive and significant effect on purchasing decisions, Brand Image variables have a positive and significant effect on purchasing decisions and online customer review variables have a positive and significant effect on purchase decisions. Keywords: Brand ambassador, Brand Image, Online Customer Review, Purchase Decision.
Pengaruh Fasilitas, Harga Tiket, dan Kualitas Film Terhadap Minat Beli Penonton Movimax Mall Dinoyo Kota Malang Putri, Fiona Hananto; Wahono, Budi; Hardaningtyas, Ratna Tri
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 13 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract The study aims to find out the impact of the facilities, ticket prices, and quality of the film on the interest of the Movimax Cinema Audiences in Purchasing Poor Cities. The location of the research was carried out Movimax Dinoyo, Dinoyo Mall Lt. 4, M.T. Haryono Road No. 195, Lowokwaru, Lowokvaru district, Malang City. Phone number (0341) 5022949. This research is quantitative. In this study, the non-probability sampling technique is used with the judgmental samplings category, which means that visitors who fill in the questionnaire must meet the existing criteria. The number of samples was determined using Roscoe's formula and resulted in 40 respondents. The data was analyzed using a double linear regression test and a determination test. Based on the data analysis, the test results showed that facilities, ticket prices, and movie quality partially had a significant positive influence on the audience's interest in Movimax Poor City Cinema purchases. The determination test results indicated that a percentage of 66.4% indicates that audience purchasing interest was influenced by the facility, ticket price, and film quality. Keywords: Facilities, Ticket Price, Film Quality, Audience Interest
Pengaruh Karakteristik Wirausaha, Modal Usaha Dan Strategi Pemasaran Terhadap Perkembangan UMKM (Studi Kasus Pada Pelaku UMKM di Kecamatan Sangkapura Bawean) Firdaus, Jannatul; Wahono, Budi; Hardaningtyas, Ratna Tri
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 13 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This research aims to explain the characteristics of entrepreneurship, business capital and marketing strategies as well as knowing and partially explaining the characteristics of entrepreneurship, business capital and marketing strategies. This research method uses quantitative methods and the type of research is probability sampling using purposive sampling techniques. The sample for this research was 94 SMEs in Sangkapura Regency. The data analysis used is descriptive analysis, using SPSS 25 for Windows. The results of the research show that entrepreneurial characteristics, business capital and marketing strategies influence the development of SMEs among SMEs in Sangkapura Bawean Regency Keywords : Entrepreneurial Characteristics, Business Capital, Marketing Strategy, Development of SMEs
Pengaruh Celebrity Endorsment, Citra Merek Dan Word Of Mouth Terhadap Minat Beli Skincare “The Originote” (Studi Kasus Pada Konsumen Generasi Z) Annisa, Balqis Firdina Nur; Nurhidayah, Nurhidayah; Hardaningtyas, Ratna Tri
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 13 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract In this research the author used quantitative research methods in using primary data obtained from respondents' responses to statements in the questionnaire. The results of this research show that celebrity endorsements, word of mouth have a positive and significant effect on interest in buying "The Originote" skincare and brand image has a positive and insignificant effect on interest in buying "The Originote" skincare. The celebrity endorsement variable shows a positive influence with a sig value of 0.040, so the significance value is <0.05, which means that the better the celebrity endorsement, the higher the buying interest of "The Originote" skincare consumers. The brand image variable shows a positive influence but not significant with a sig value of 0.236, so the significance value is <0.05, which means that the better the brand image will increase buying interest in "The Originote" skincare. The word of mouth variable shows a positive influence with a sig value of 0.000, so the significance value is <0.05, which means that the better the word of mouth will increase buying interest in "The Originote" skincare. Keywords: Celebrity Endorsement, Brand Image, Word Of Mouth, Purchase Interest.
Pengaruh Kemampuan Kerja, Disiplin, Dan Motivasi Terhadap Kinerja Karyawan Di PT. Adi Putro Wirasejati Kusuma, M Rafi; Khalikussabir, Khalikussabir; Hardaningtyas, Ratna Tri
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 13 No. 02
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This research aims to determine and analyze the influence of work ability, discipline and work ability on employee performance at PT. Adiputro Wirasejati in Malang City. The population in this study are employees consisting of 4 divisions who have 5 years of work experience, namely 26 people in the machinery division, 54 people in the body repair division, 30 people in the interior division, and 15 people in the finishing division at PT. Adi Putro Wirasejati.. The data collection method in this research used a questionnaire with a sample size determined using the Slovin formula and the results obtained were 95 respondents. Data testing techniques used in this research include validity test, reliability test, normality test, multicollinearity test, heteroscedasticity test, multiple linear regression test, f test, t test, and coefficient of determination test (Adjusted R2). The results of this research simultaneously show that the influence of work ability, discipline, and motivation influences employee performance. Partially, Work Ability, Discipline and Motivation influence employee performance. Keywords: Work Ability, Discipline, Motivation and Employee Performance..
Analisis Governance Support Dan Kompetensi SDM Terhadap Kualitas Pelayanan Dalam Keberlanjutan Usaha Cafe Sawah Pratama, Yongki; Rizal, Mohammad; Hardaningtyas, Ratna Tri
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 13 No. 02
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This research aims to investigate the impact of Governance support  and human resource (HR) competence on service quality in sustaining the business of Cafe Sawah. A descriptive quantitative approach was employed to present the data gathered from questionnaires given to 60 participants, using a saturated sampling method that included all employees at Cafe Sawah. The data were analyzed through multiple regression analysis, showing that both Governance support  and HR competence significantly influence service quality at Cafe Sawah when considered together. However, individually, Governance support  showed a positive but not significant effect, while HR competence had a positive and significant effect on service quality. The study suggests that Cafe Sawah’s management should focus on improving employee training programs to promote active participation and gather feedback on the governance system. Keywords: Cafe Sawah, Government Support, HR Competency, Service Quality
Penerapan Konsep Kepemimpinan Islam ala Rasulullah SAW. Pada Bisnis Cafe (Studi Kasus Pada Lafayette Coffee & Eatery) Sahid, Sahid; Nurhidayah, Nurhidayah; Hardaningtyas, Ratna Tri
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 13 No. 02
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract This study aims to explore the model of leadership of Prophet Muhammad SAW and how the concept of Islamic leadership is applied at Lafayette Coffee & Eatery. The research method used is qualitative, employing primary data. The data was collected through interviews with employees and managers of Lafayette Coffee & Eatery. The findings reveal that the model of Prophet Muhammad SAW’s leadership comprises four characteristics: siddiq (honesty), fathanah (intelligence), tabligh (communication), and amanah (trustworthiness). These four characteristics represent the core values of the Islamic leadership concept. Additionally, the study found that the concept of Islamic leadership is a fundamental value that inspires the management practices at Lafayette Coffee & Eatery. This concept has become a living and evolving tradition, as reflected in the SOPs at Lafayette Coffee & Eatery, such as mandatory prayers, playing the adhan audio at prayer times, delivering a brief religious talk after the adhan, and reciting Quranic verses. Moreover, the four characteristics of Prophet Muhammad SAW’s leadership guide the attitudes and behaviors of both managers and employees at Lafayette Coffee & Eatery. Keywords: Islamic Leadership, Leadership of Prophet Muhammad SAW, F&B Industry, Islamic Leadership Characteristics 
Pengaruh Online Customer Review, Live Streaming, Dan Voucher Gratis Ongkir Terhadap Impulsive Buying Pada Konsumen E-Commerce Tiktok Shop Di Kota Malang (Studi pada pengguna E-Commerce Tiktok Shop di Kota Malang) Herdiansyah, Ach Iqmal; Farida, Eka; Hardaningtyas, Ratna Tri
E-JRM : Elektronik Jurnal Riset Manajemen E-JRM : Elektronik Jurnal Riset Manajemen Vol. 14 No. 01
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract In the curren era of globalization, the internet has become a very important need for everyone. One of them is the increasingly rapid development of digital technology in the current era of globalization, people's lifestyles are also increasingly changing. Some people consider shopping to be a fun activity to do, one of which is online shopping. The TikTok application is an application that people usually use as a tool for shopping online. This research aims to analyze and describe the influence of Online Customer Reviews, Live Streaming, and Free Shipping Vouchers on Impulsive Buying among E- commerce Tiktok shop consumers in Malang City. The population in this study    were residents of Malang City with a sample size of 90 people, using the Malhotra formula and using the purposive sampling method. The data collection technique used in this research was by distributing questionnaires via Google Form. Research data uses SPSS 25. The results of this research show that simultaneously Online Customer Reviews, Live Streaming, and Free Shipping Vouchers have a significant effect on Impulsive Buying. Online Customer Reviews have a significant effect on Impulsive Buying, Live Streaming has a significant effect on Impulsive Buying,  Free Shipping Vouchers have no significant effect on Impulsive Buying. Keywords : Online Customer Review, Live Streaming, Free Shipping  Voucher, Impulsive Buying
Co-Authors Abdul Kodir Djaelani Afrizal, Ananda Agus Sa’dan Al Irfani Ahmad Rifqi Mubarok Ahmad Rifqi Mubarok Ahmad, Habib Nur Aini, Ririz Della Nur Alamhudy, Mochammad Ridho Alfarisi, M Alfi Nur Rohmaniya Amalia, Roikhana Nur Amaluddin, Rival Ananda Lutfiyatul Hasanah Anggre Maulidyatur Rohma Annisa, Balqis Firdina Nur Apsari, Ismi Yulinda Ayu Ardhianto, Kevin Awaldza Arianti, Andita Dwi Arie Andini, Galuh Mayang Aulia, Mahadewi Annisa Avid Styagung Balqish, Alya Tamara Bambang Banu Siswoyo Basalamah, Muhammad Ridwan Bayu, Juli Adriano Derry Cornela Mahardini Dhimas Aji Prakoso Dian Eka Permata Sari Dwi Ihsani Mahendra Putra Evi Nur Fauziah Farhan, Juned Farida, Eka Fauziah, Evi Nur Febrianti, Dini Chusnul Firdaus, Jannatul Fitri Dwi Nur Khasanah Fitriyah Izzatul Jannah Harianto, Fajar Dini Harlistina, Brilliant Imani Hendra Irawan Herdiansyah, Ach Iqmal Hikmatun Nafiah Ali Ida Farida Ilham Wahyudiarso Imaniar, Cheesa Innaya Tussolekha Sanggaria Jeni Susyanti Karmilaturrahman, Karmilaturrahman Kevin Awaldza Ardhianto Khalikussabir, Khalikussabir Khaq, Muhammad Aunul Khasanah, Fitri Dwi Nur Kurniawan, Luki Fendi Kusuma, M Rafi Luthfi Arief Prayoga M. Agus Salim Al Fathoni M. Cholid Mawardi Maharani, Adinda Puspita Maharani, Selvia Putri Anggun Maulanada, Afifah Meilinda Hamida Hasan Mia Novitasari Mohammad Rizal, Mohammad Mubarok, Ahmad Rifqi Muhammad Ridwan N. Rachma Nabila, Puteri Armilah Nafi`atuz Zahroh Ningtyas, Defi Fironika Ayu Nugraha, M Tri Rangga Nur Halifah, Nur Nur Hidayati Nurhidayah Nurhidayah Nurhidayah Nurhidayah Nurhidayah Nurhidayah Pardiman Pardiman Pramada, Pupung Pratama, Yongki Putra, Dwi Ihsani Mahendra Putri, Fiona Hananto Putri, Riris Septia Rachma, N Ragil Fananda Sofyan Rahmadani, Diyah Ayu Rahmawati, Selly Putri Rivniansyah, Imanda Rohadi, Sabrina Malika Putri Rohmaniya, Alfi Nur Rois Arifin Ronny Malavia Mardani Rumkel, Abdul Rahman Sahid Sahid Salim, Gunawan Salsabilla, Salma Santika, Hardini Risma` Saputra, Muhammad Shendy Tessario Yunas Setianingrum, Risty Siti Asiyah Siti Asiyah Siti Nur Aini Sururi Sofyan, Ragil Fananda Styagung, Avid Sudarmiatin Susilah, Winardianto Hadi Syamsuddin, Muhammad Da’i Takimpo, Arbin Tamimatul Khofifah Tyas, Roihana Ervillia Rizki Rahmaning Widarko, Agus Wulandari, Aprilia Indah Yudi Purwanto Yunike Adityas Cahyaningrum Yusril Amar Qotafi Zidane, Muhammad Yazid