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All Journal JURNAL BISNIS STRATEGI JURNAL SAINS PEMASARAN INDONESIA Jurnal Studi Manajemen Organisasi Diponegoro Journal of Economics Diponegoro Journal of Management Journal of Educational, Health and Community Psychology Jurnal Ilmiah Ekonomi Islam IJHCM (International Journal of Human Capital Management) MBR (Management and Business Review) Syntax Literate: Jurnal Ilmiah Indonesia DIJB (Diponegoro International Journal of Business) SEIKO : Journal of Management & Business Jurnal Muara Ilmu Ekonomi dan Bisnis International Journal of Economics, Business and Accounting Research (IJEBAR) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Asian Management and Business Review Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) e-Jurnal Apresiasi Ekonomi Research Horizon Enrichment: Journal of Multidisciplinary Research and Development Economic and Business Horizon
Mirwan Surya Perdhana
Faculty Of Economics And Business, Universitas Diponegoro
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Managerial Factors Influence and Customer Relationship Management of Competitive Advantage for Improving Performance in Transportation and Logistics in Semarang Hanifati, Kinanti; Perdhana, Mirwan Surya
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 5, No 1 (2022): Budapest International Research and Critics Institute February
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i1.3587

Abstract

This study discusses the influence of managerial factors and customer relationship management toward competitive advantage to increase performance in transportation and logistics service companies in Semarang. Total sample in this research is 127 companies. Collecting data using a questionnaire, an analyzed data tool which has been used is Structural Equation Modeling (SEM) through the AMOS 24.0 program. The result of data analyzed showed that the research model can be accepted with goodness of fit, they are chi-square = 145.188; probability= 0.156; GFI= 0.893; AGFI= 0.858; TLI= 0.985; CFI= 0.988; CMIN/DF= 1.125; and RMSEA = 0.032. All hypotheses can be accepted after SEM analysis is conducted. This matter means that managerial factors and customer relationship management have a positive effect and are significant toward competitive advantage. Then competitive advantage has a positive effect and is significant toward company performance.
The Role of Agents in Marketing Perspective (Post Implementation Study of Branchless Banking in Mandiri Bank Semarang Pahlawan Area) Indra Septa Widiarta; Mirwan Surya Perdhana
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 5, No 1 (2022): Budapest International Research and Critics Institute February
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i1.4165

Abstract

The research was conducted to examine the public's perception of the existence of Bank Mandiri agents in the Pahlawan area after the implementation of the branchless banking program, the effectiveness of agents, and the various challenges faced. The research was conducted with a qualitative design with 3 (three) sources of informants, namely the community (33 people), agents (20 people), and the management of Bank Mandiri in the Hero area (8 people). Based on the data that has been collected, then an analysis is carried out using qualitative techniques. The results of the study show the concept that: (1). Age 17-40 years has the potential to be 52%, high school education level/equivalent is possible 55%, private sector employment 58%, and length of time being a customer 2-10 years 56% are predicted to be able to influence public interest in using agent services. People who have/have used agent services have not been able to generate interest in transacting again in the future by up to 57%. (2). The development of agent performance in quadrant D at Region VII level in 2021 is effective, ranking 2 with the best performance achievement. Quadrant E is not yet effective because it is ranked 6th bottom out of 8 work areas. (3). The toughest internal challenge faced is the demand to prioritize the precautionary principle, and to prioritize the principle of obedience to various regulations. Limited cash reserves and agent capabilities are considered the strongest external challenges. 
Antecedents of Job Satisfaction and Their Effect on Intention to Quit (Study on Professional Assistance Personnel (TPP) P3MD Central Java Province) Shabrina Asmarani Aprilliana; Mirwan Surya Perdhana
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 5, No 1 (2022): Budapest International Research and Critics Institute February
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i1.4289

Abstract

The phenomenon encountered in the Professional Assistance Personnel (TPP) of the Village Community Development and Empowerment Program (P3MD) is the large number of people who have resigned from work, especially for the position of Local Village Facilitator (PLD). This is presumably due to a low level of job satisfaction. This study aims to analyze the effect of the antecedents of job satisfaction to intention to quit on PLD of Central Java Province. This study uses a mixed method approach with limitations. Quantitative and qualitative data collection was carried out using a questionnaire. The population of this research is all PLD in Central Java Province and the sample collected is 50. The results of this study break the hypothesis that job satisfaction has no effect on intention to quit. PLD feels that there are many things that make people dissatisfied at work, but that condition does not make them quit the job.
Phenomenology Study on Career Travel and Decisions for Company Leaving Generation Y Employees in the Banking Sector Octaviyanti Retno Palupi; Mirwan Surya Perdhana
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 5, No 1 (2022): Budapest International Research and Critics Institute February
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i1.3801

Abstract

This study aims to understand the antecedents of Generation Y employees in making decisions to leave companies in the banking sector. Researchers took 2 participants from 8 employees who left ABC bank from 2017 to 2019. Researchers used a qualitative phenomenological approach that can describe and describe phenomena without manipulating data so that data is available as it is. The method of collecting data is by means of semi-structured interviews where the process starts from the issues covered in the interview guide. In exploring research questions, 5 main themes were taken, including: 1). Pay for performance; 2). Career development; 3). Roles and leadership styles, 4). Company Policy (change of target) and 5). Work Life Balance. The results of this study stated that the main theme was not significant in the decision making of female employees to leave the company with the background of a family life journey. However, these five themes become one of the considerations for leaving the company when it is accompanied by employee dissatisfaction arising from other factors.
Application of Islamic Values in the Application of Human Resource Management Practices (Studies in Islamic Hospital Fatimah Employees Cilacap) Rizki Indah Kartikasari; Mirwan Surya Perdhana
Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.3321

Abstract

Management is a product of community culture. Management practices that are successful in a country or a company may not necessarily be applicable elsewhere due to differences in culture and values. Indonesia is a country with a Muslim majority, so Islamic values are part of the lives of Indonesian Muslims, one of which is in the process of implementing Islamic Work Values (IWV) in the workplace. This study will discuss the application of Islamic values in the practice of Human Resource Management and how important it is to apply these Islamic values in the workplace. The data collection method in this study used an interview technique conducted with 5 employees at the Fatimah Islamic Hospital in Cilacap. The method used is a qualitative method with a phenomenological approach. The results in this study indicate that the application of the values of trust and responsibility, fairness, Ihsan, mutual assistance, and deliberation have been implemented well in the practice of Human Resource Management. All of the informants felt that applying Islamic values in the workplace could improve their quality, create a feeling of security, comfort, and increase morale as well as a reminder to align their intentions and goals at work.
Quantitative Measurement of Job Satisfaction and Antecedents in the Automotive Industry: Review of Instruments in the Last Two Decades Suwignyo, Suwignyo; Perdhana, Mirwan Surya
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.3219

Abstract

The study reviews available quantitative instruments that research can use to measure job satisfaction and its antecedents in the automotive industry. Search and collection of literature used in this study using Google Scholar, Emerald Journal, and Elsevier Journal finder using the phrase job satisfaction, the automotive industry and its antecedents for 2010 to 2020. The literature search focuses on the instruments used to measure job satisfaction. In the automotive industry. This study analyzes each job satisfactions instrument used by comparing where the research takes place. The antecedent variables studied were the dimensions of job satisfaction and the number of citations available. The research instruments used are of many variations. Researchers can use the appliance to measure job satisfaction with or without modifying the content in the job satisfaction instrument used. The researcher can choose the right instrument according to environmental conditions, antecedent variables, and the purpose of the research being conducted.
Co-Authors Adika Widianto, Jonathan Adriana, Luh Titisari Dewi Adzka, Safaat Aufahasan Adzka Aghnia Rizki Amanda Ahshen, Omelkhair Ali Ahyar Yuniawan Akbar Insani, Akbar Akma, Yovi Faizul Amie Kusumawardhani, Amie Anggraeni, Mia Anjani, Hapsari Prawitasari Putri Arija, Haifa Hannum Artanaya, I Komang Arvara Hudojo, Ghina Muthia Asep Nurdin, Asep Asril, Arifin Ayu Fadlilah, Elvira Nur Az Zahra, Salma Fatimah Bagaskara, Rahardika Bambang Suryadi Beorbel, Kristiyan Brian Prabowo, Yoma Agustha Cahyaningratri Cahyaningratri Candra Alfiyanto Chairunnisa, Marsya Rizqia Danang Setiawan Darusman, Dani Oktafiana Dea, Sonya Clausis Dian R. Sawitri, PhD. Dian Sawitri Dina Puspitasari Dwi Mulyani Dwi Putranto, Indra Ehsanullah Oria Erman Denny Arfianto Farida Indriani Haifa Hannum Arija Handayani, Bahtera Afrikani Sri Wuri Hanggiani, Anggi Hanifati, Kinanti Herawati, Berlian Ferra Hidayah, Zainur Hutami, Yuanti Adi I Made Bayu Dirgantara Indi Djastuti Indra Septa Widiarta Indrianti, Marini Astari Kamelia Kamelia Kanti Dwi Setyarini Khasanah, Alvy Kurniawan, Rezky Laksmita, Venda Arsenia Lashyadi, Alva Layantara, Istiqori Lilistigfaroh Rohmalia Lusi Rachmiazasi Masduki, Lusi Maryam Hasyim Mas'ud, Fuad Muhardi, Aristianto Muslim, Muhamad Ihwanul Naratri, Bintang Mahardhika Noercahya, Hery Nur Yasin Octaviyanti Retno Palupi Panjaitan, Grace Meitrin Panuwun, Petrus Kane Puput Permanasari, Yarra Waninda Pitasari, Nimas Ayu Aulia Rafdan Rahinnaya, Rafdan Rahadi, Hadrian Rainda Goesti Rizkita Ramanda, Diar K. Randika Shafly Fawwaz Reiner Abeltua Siregar Rilo Triatmojo, Galih Rizal Hari Magnadi Rizka Melinda Dewi, Rizka Melinda Rizki Indah Kartikasari Rozaki, Deki Salsabila Keisha Azzahra Sarjono, John Sawitri, Ana Setyarini, Kanti Dwi Shabrina Asmarani Aprilliana Shindy Yosida Imansari Sigit Fadhil Rais - Silfia Nurul Farahdina Simson Hutagalung Simson Hutagalung, Simson Siregar, Reiner Abeltua Siregar, Shafa Azahra Suharnomo Suharnomo Sulistyorini, Ninik Suryani, Feliana Ade Susilo Toto Raharjo Susilo Toto Raharjo Suwignyo, Suwignyo Suyudi Mangunwihardjo Syafiq, Umar Tarono, Tarono Thithit Romadhona Tri Hermawan, Tri Vaniasari, Shafira Veronica, Natalia Wicaksana, Yoseph Septha Aji Surya Widowati, Rahmani Tri Retno