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All Journal Jurnal Administrasi Bisnis (JABis) Martabe : Jurnal Pengabdian Kepada Masyarakat JURNAL AGRICA JOURNAL OF APPLIED BUSINESS ADMINISTRATION Jurnal Politik dan Pemerintahan Daerah Advances in Food Science, Sustainable Agriculture and Agroindustrial Engineering (AFSSAAE) Jurnal Fokus Manajemen Bisnis JUKESHUM: Jurnal Pengabdian Masyarakat Jurnal Pengabdian Kepada Masyarakat Patikala Journal of Economic, Business and Engineering (JEBE) Dulang: Jurnal Pengabdian Kepada Masyarakat Aksioreligia : Jurnal Studi Keislaman Jurnal Pengabdian Masyarakat Journal of Community Empowerment JEPEmas: Jurnal Pengabdian Masyarakat (Bidang Ekonomi)
Muhamad Ridwan
Manajemen, UPN Veteran Yogyakarta
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Mechanical Engineering Nursing Public Health Social Sciences Other

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DIGITALISASI SISTEM KEUANGAN UMKM: PELATIHAN PRAKTIS PENCATATAN DAN PELAPORAN KEUANGAN DIGITAL UNTUK PELAKU USAHA SERAT AGEL DI DAERAH ISTIMEWA YOGYAKARTA Ridwan, Muhamad; Pradana, Musthofa Galih; Nyamiati, Retno Dwi; Pinastawa, I Wayan Rangga; Arifuddin, Nurul Afifah; Adrezo, Muhammad; Maulana, Nurhuda
Jurnal Pengabdian Kepada Masyarakat Patikala Vol. 4 No. 4 (2025): Jurnal PkM PATIKALA
Publisher : Education and Talent Development Center of Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51574/patikala.v4i4.3043

Abstract

The digitalization of financial management has become an essential requirement for micro, small, and medium enterprises (MSMEs) to ensure their sustainability and growth in the modern economic landscape. Nevertheless, a significant proportion of MSME actors continue to encounter difficulties in systematically preparing financial statements and recording business transactions. This community engagement initiative was designed to enhance digital financial literacy among MSME artisans engaged in agel fiber crafts in the Sentolo area, Kulon Progo Regency, Special Region of Yogyakarta. The activity employed an interactive training method with a hands-on, practical approach, incorporating both the introduction and application of the SIAPIK platform, a digital tool aimed at facilitating transaction recording and the preparation of financial reports. The results of this activity demonstrate an improvement in participants' understanding of managing business finances through digital platforms. Additionally, participants also experienced an increase in motivation to implement technology-based financial recording. These findings also indicate their initial readiness to adopt digital transformation within their business environments.
Optimasi Lean Operations melalui Value Stream Mapping: Eliminasi Pemborosan pada Proses Produksi Mabarok, Alvin; Ahmad Zaki; Muhamad Ridwan; Rolan Mart Sasongko
Jurnal Ilmu Administrasi dan Bisnis Vol 23 No 2 (2025): Jurnal Administrasi Bisnis (JABis)
Publisher : Program Studi Ilmu Administrasi Bisnis, UPN Veteran Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini mengkaji penerapan Lean Operations melalui Value Stream Mapping (VSM) guna mengurangi pemborosan dan mengoptimalkan efisiensi produksi pada Usaha Mikro, Kecil, dan Menengah (UMKM) keripik singkong di Kabupaten Wonosobo, Indonesia. Dengan menggunakan pendekatan studi kasus, data dikumpulkan melalui observasi langsung, wawancara semi-terstruktur, serta dokumentasi aktivitas produksi harian. Current State Map mengidentifikasi sejumlah aktivitas yang tidak bernilai tambah (Non-Value Added / NVA) secara signifikan, seperti akumulasi work-in-process (WIP) yang berlebihan, waktu tunggu yang berkepanjangan, serta ketidakseimbangan proses, khususnya pada tahapan potong-goreng dan pengemasan. Analisis bottleneck menunjukkan bahwa proses potong-goreng memiliki waktu siklus tertinggi dan penumpukan WIP yang paling besar. Intervensi dilakukan melalui pengembangan Future State Map dengan menerapkan sistem produksi berbasis pull, pengurangan buffer WIP, serta penerapan metode Single-Minute Exchange of Dies (SMED) untuk meminimalkan waktu changeover. Hasil penelitian menunjukkan adanya penurunan lead time sebesar 13,6%—dari 0,848 hari menjadi 0,733 hari—serta peningkatan Value-Added Ratio (VAR) dari 70,75% menjadi 81,83%. Studi ini menegaskan bahwa VSM merupakan alat yang efektif dalam mengidentifikasi inefisiensi serta merancang perbaikan proses berbasis data, terutama dalam konteks UMKM yang memiliki keterbatasan sumber daya. Temuan ini juga menyoroti potensi praktik Lean dalam mendukung kinerja operasional berkelanjutan apabila disesuaikan dengan kebutuhan spesifik dari usaha berskala kecil.
Indonesian Students' Digital Entrepreneurial Intention from The Perspective of Self-Determination Theory Ridwan, Muhamad; Zaki, Ahmad
Journal of Applied Business Administration Vol 7 No 2 (2023): Journal of Applied Business Administration
Publisher : Pusat P2M Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaba.v7i2.6255

Abstract

This study aims to analyze how personal motivational factors in Self-Determination Theory, both intrinsic and extrinsic motivation, influence digital entrepreneurial intentions among Indonesian students. Data was obtained online from 303 students from various Indonesian universities. The PLS-SEM approach to data analysis reveals that intrinsic motivation elements such as enjoyment motivation and challenge motivation positively affect digital entrepreneurial intentions. On the extrinsic motivation factor, only compensation motivation has a positive effect on digital entrepreneurial intentions, while outward motivation does not affect digital entrepreneurial intentions. This finding differs from other research where outward motivation affects digital entrepreneurial intentions. In contrast, the compensation motivation factor does not positively affect digital entrepreneurial intentions.
Exploring the psychological determinants of household's intention to reduce food waste: Insight from Yogyakarta Indonesia Anggrasari, Herdiana; Cahyasita, Dhika; Ridwan, Muhamad
Advances in Food Science, Sustainable Agriculture and Agroindustrial Engineering (AFSSAAE) Vol 6, No 4 (2023)
Publisher : Advances in Food Science, Sustainable Agriculture and Agroindustrial Engineering (AFSSAAE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.afssaae.2023.006.04.9

Abstract

Food waste's negative effects on the environment and monetary losses have made it a major concern. Food waste at the consuming stage has been directly affected by customer purchasing behaviour. Moreover, the majority of food waste happens within households. This means examining the reasons behind household food waste behaviour is a potential safeguard against food waste issues. This research aimed to analyze household food waste behavior in the Special Region of Yogyakarta after the COVID-19 pandemic. This study was conducted with a questionnaire survey from June to July 2023 to households in the Yogyakarta Special Region. Data was collected purposively using online and offline methods simultaneously. A total of 245 responses were obtained, and 203 were valid for use. Partial Least Square Structural Equation Modeling (PLS-SEM) was used as the analytical method. The research results showed that psychological factors such as attitudes, perceived behavioral control, emotions, moral beliefs, and knowledge about food management influenced households' intentions to reduce food waste. By examining the factors that affect food waste, it is hoped that this research will advance our understanding of trends in food waste behavior at the household consumer level in developing nations.
PENDAMPINGAN UMKM JANGKANG INDAH CRAFT PADA PEWARNAAN ALAMI MANAJEMEN PENGELOLAAN DAN DIGITALISASI UMKM Galih Pradana, Musthofa; Dwi Nyamiati, Retno; Ridwan, Muhamad; Rangga Pinastawa, I Wayan; Afifah Arifuddin, Nurul; Adrezo, Muhammad; Maulana, Nurhuda
Martabe : Jurnal Pengabdian Kepada Masyarakat Vol 7, No 6 (2024): MARTABE : JURNAL PENGABDIAN MASYARAKAT
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jpm.v7i6.2272-2278

Abstract

Pemerintah Daerah telah menetapkan Kawasan industri di Sentolo kurang lebih 4.796 hektar. Salah satu UMKM yang berada di Kawasan industri Sentolo adalah Jangkang Indah Craft. Jangkang Indah Craft adalah UMKM yang bergerak di bidang kerajinan yang memanfaatkan bahan dasar serat alam agel yang berada di Sentolo, Kulon Progo. Serat Agel adalah salah satu tanaman yang biasa dibudidayakan untuk bahan baku kerajinan di daerah Kulon Progo dan sudah menjadi salah satu potensi lokal yang dimiliki. UMKM Jangkang Indah Craft  memiliki beberapa kendala dan tantangan dalam menjalankan usahanya, ada 3 aspek permasalahan utama yakni pada aspek produksi, aspek manajemen, dan aspek digitalisasi. Permasalahan pada aspek produksi pada pewarnaan agel yang masih menggunakan pewarna buatan, masalah manajemen bagaimana mengembangkan usaha untuk menjadi naik kelas dan memiliki pengelolaan yang baik, permasalahan pemasaran terdapat pada kurangnya pengoptimalan dari sumber daya yang dimiliki. Hasil dari pengabdian masyarakat ini berhasil memberikan pendampingan dengan hasil pewarnaan secara alami menggunakan daun jati untuk menghasilkan warna merah, pendampingan penggunaan aplikasi pencatatan keuangan pada manajemen usaha, dan pembuatan website dan operasinya untuk proses marketing yang lebih optimal. Hasil kuisioner menunjukan nilai kepuasan di angka 4,29.  
Membangun Wawasan Global Melalui Pengenalan Peluang Studi Luar Negeri untuk Siswa Menengah Atas Ninda Arum Rizky Ratanasari; Muhamad Ridwan
Jurnal Pengabdian Masyarakat Vol. 5 No. 1 (2026): Juni 2026
Publisher : Unity Academy

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70340/japamas.v5i1.374

Abstract

Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan wawasan global siswa melalui edukasi peluang studi luar negeri yang dilaksanakan pada tanggal 20 September 2025 di SMA Taruna Nusantara Magelang. Latar belakang kegiatan ini didasarkan pada masih terbatasnya akses informasi yang komprehensif mengenai sistem pendidikan internasional, jalur masuk perguruan tinggi luar negeri, serta peluang pembiayaan studi bagi siswa sekolah menengah di Indonesia. Metode pelaksanaan kegiatan meliputi pemaparan materi secara sistematis, penyampaian studi kasus keberhasilan alumni, simulasi proses aplikasi, serta sesi diskusi interaktif. Materi yang disampaikan mencakup sistem pendidikan tinggi di Inggris dan Australia, jalur penerimaan seperti direct entry, foundation, diploma, dan International Year One, persyaratan dokumen, penggunaan platform aplikasi seperti UCAS, serta peluang beasiswa baik parsial maupun penuh. Hasil kegiatan menunjukkan adanya peningkatan signifikan dalam pemahaman siswa terhadap peluang studi luar negeri, baik dari aspek akademik, administratif, maupun kesiapan personal, yang ditunjukkan oleh peningkatan skor pemahaman pada berbagai materi dari rentang 30–52 menjadi 78–92. Siswa juga menunjukkan peningkatan minat dan niat untuk melanjutkan pendidikan ke luar negeri, yang tercermin dari partisipasi aktif selama kegiatan berlangsung serta kenaikan skor motivasi dan intensi dari rentang 2,84–3,20 menjadi 4,25–4,45. Selain itu, siswa memperoleh pemahaman mengenai tantangan adaptasi sosial dan budaya, termasuk aspek religius dan kehidupan sehari-hari sebagai mahasiswa internasional. Dengan demikian, kegiatan ini berkontribusi dalam membentuk kesiapan global siswa serta mendorong mereka untuk merancang perencanaan pendidikan jangka panjang secara lebih strategis.
Customer tech savviness, business partner, and marketing performance: Mediating role of business model innovation Nina Fapari Arif; Muhamad Ridwan; Siti Khusnul Rifani; Riria Zhandy Mirahati
Jurnal Fokus Manajemen Bisnis Vol. 16 No. 1 (2026)
Publisher : Universitas Ahmad Dahlan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12928/fokus.v16i1.15388

Abstract

Small and medium-sized enterprises are increasingly required to adapt to customers' tech-savviness and foster strong collaborative alliances with business partners to sustain effective marketing outcomes. This investigation seeks to explore the impact of customer technological savviness, collaborative efforts with business partners, innovation in business models, and effective marketing strategies. Furthermore, it examines the mediating role of business model innovation in the relationship between external influencers and marketing outcomes. A quantitative research design was adopted, employing partial least squares structural equation modeling to analyze data gathered from 187 small and medium-sized enterprises in the Indonesian food and beverage industry, selected through purposive sampling. Marketing performance is driven by customers' tech-savviness and business model innovation, but not by business partners. Furthermore, both customer tech-savviness and business partners drive business model innovation. Business model innovation bridges the gap, allowing both customers' tech-savviness and business partners to drive marketing performance. These findings underscore the pivotal mediating role of business model innovation as a strategic mechanism that translates digital readiness and partnership strength into superior marketing outcomes. This study contributes to the literature on the digital transformation of small and medium-sized enterprises by providing empirical evidence of the mediating role of business model innovation in emerging markets. It expands upon current research by framing customer tech savviness and collaboration with business partners as essential external facilitators of innovation-driven marketing performance. The findings have practical implications for managers seeking to capitalize on digital customer capabilities and collaborative networks to achieve sustainable competitive advantages.
DIGITALISASI LAYANAN PELANGGAN UMKM: PELATIHAN PENERAPAN CUSTOMER RELATIONSHIP MANAGEMENT (CRM) PADA SENTRA IKM JADAH TEMPE KALIURANG, SLEMAN Asri Sekar Mawar Firdausi; Yoga Religia; Dedy Sunaryo Naingolan; Muhamad Ridwan
Journal of Community Empowerment Vol 4, No 2 (2025): September
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31764/jce.v4i2.34784

Abstract

ABSTRAK                                                                            Sentra IKM Jadah Tempe di Kaliurang, Kecamatan Pakem, Kabupaten Sleman, Daerah Istimewa Yogyakarta merupakan klaster usaha kuliner tradisional dengan potensi ekonomi lokal yang signifikan. Namun, sebagian besar pelaku usaha masih mengandalkan pencatatan manual dan pendekatan konvensional dalam mengelola pelanggan, sehingga pengelolaan relasi pelanggan belum optimal. Program pengabdian kepada masyarakat ini memperkenalkan konsep CRM dan alat digital kepada 32 peserta dari Sentra IKM Jadah Tempe di Kaliurang dengan tujuan agar dapat meningkatkan keterampilan pada pelayanan pelanggan yang diharapkan akan mendorong loyalitas. Pelatihan dilaksanakan pada tanggal 22 April 2025 dengan fokus pada konsep dasar CRM, manajemen data pelanggan, serta demonstrasi aplikasi digital. Metode pelatihan mencakup ceramah interaktif, diskusi kelompok, simulasi, dan praktik langsung penginputan data penjual serta pelanggan ke dalam aplikasi berbasis CRM. Evaluasi dilakukan melalui pre-test dan post-test, observasi, serta lembar umpan balik. Hasil pelatihan menunjukkan adanya peningkatan pemahaman peserta sebesar 55%, dengan 27 dari 32 peserta berhasil menyelesaikan simulasi pembuatan database pelanggan dan merancang strategi loyalitas sederhana. Peserta menunjukkan antusiasme tinggi, dengan 90% menyatakan bahwa CRM relevan dengan usaha mereka. Pelatihan ini menegaskan pentingnya keterampilan pengelolaan pelanggan berbasis digital bagi UMKM sektor kuliner, serta membuktikan bahwa intervensi yang terarah dan praktis dapat mendorong kesiapan digital dan strategi berorientasi pelanggan pada klaster bisnis tradisional. Sebagai tindak lanjut, Sentra IKM Jadah Tempe berencana membentuk tim CRM internal didampingi tim pengabdian UPN Veteran Yogyakarta dan menerapkan sistem basis data pelanggan secara rutin sebagai upaya keberlanjutan untuk memperkuat daya saing dan loyalitas pelanggan dalam jangka panjang. Kata kunci: Pelatihan; UMKM; customer relationship management; digitalisasi  ABSTRACTThe Jadah Tempe Small and Medium Industries (IKM) Center in Kaliurang, Pakem District, Sleman Regency, Special Region of Yogyakarta, is a traditional culinary business cluster with significant local economic potential. However, most business owners still rely on manual record-keeping and conventional approaches in managing customer relationships, resulting in suboptimal customer relationship management. This community service program introduced the concept of Customer Relationship Management (CRM) and digital tools to 32 participants from the Jadah Tempe IKM Center in Kaliurang. The program aimed to enhance customer service skills, which are expected to foster greater customer loyalty. The training was held on April 22, 2025, focusing on fundamental CRM concepts, customer data management, and demonstrations of digital CRM applications. The training methods included interactive lectures, group discussions, simulations, and hands-on practice in entering seller and customer data into a CRM-based application. Evaluation was conducted through pre- and post-tests, observations, and participant feedback forms. The results showed a 55% increase in participants’ understanding, with 27 out of 32 participants successfully completing the simulation of building a customer database and designing simple loyalty strategies. Participants demonstrated high enthusiasm, with 90% stating that CRM was relevant to their businesses.This training highlights the importance of digital customer management skills for micro, small, and medium enterprises (MSMEs) in the culinary sector and demonstrates that targeted and practical interventions can effectively enhance digital readiness and customer-oriented strategies in traditional business clusters. As a follow-up, the Jadah Tempe IKM Center plans to establish an internal CRM team, supported by the UPN “Veteran” Yogyakarta community service team, and to implement a regular customer database system as a sustainability effort to strengthen competitiveness and customer loyalty in the long term. Keywords: Training; MSMEs; customer relationship management; digitalization
Co-Authors Ahmad Zaki Ajeng Tri Kadesti Alvian Alvin Mubarok Anggrasari, Herdiana Asri Sekar Mawar Firdausi budi purnomo saputro Dedy Sunaryo Naingolan Dhika Cahyasita Dwi Nyamiati, Retno Dwinanta Nugroho Habibatur Rahman, Fathi Hani Subagio Hari Rachmadi Heri Susanto I Wayan Rangga Pinastawa Imam Prayogo Pujiono Jayawarsa, A.A. Ketut Muhammad Adrezo Muhammad Hasan, Zulfikar Musthofa Galih Pradana Nina Fapari Arif Ninda Arum Rizky Ratanasari Nurhuda Maulana Nurul Afifah Arifuddin Nyamiati, Retno Dwi Rangga Pinastawa, I Wayan Riria Zhandy Mirahati Rolan Mart Sasongko Rolan Mart Sasongko Setyani, Atik Siti Khusnul Rifani Yoga Religia Yoga Religia Yuliawati Zulfikar Muhamad Hasan