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All Journal Banque Syar'i : Jurnal llmiah Perbankan Syariah Central Publisher Journal Of Informatics And Busisnes JEBD lentera jurnal manajemen
Hilda
Universitas Islam Negeri Raden Fatah Palembang
Religion Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Social Sciences Other

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PENGARUH JENIS LAYANAN DAN KEMUDAHAN MENGGUNAKAN FITUR TERHADAP LOYALITAS NASABAH PADA BSI KCP PALEMBANG OPI JAKABARING Ariani Budiman; Hilda; Lemiyana
Lentera Jurnal Manajemen Vol. 4 No. 2 (2026): Lentera Jurnal Manajemen
Publisher : Lentera Ilmu Madani

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Perkembangan teknologi digital mendorong industri perbankan syariah untuk terus meningkatkan kualitas layanan digital guna mempertahankan loyalitas pelanggan. Bank Syariah Indonesia (BSI), melalui aplikasi BSI Mobile, menawarkan berbagai layanan transaksi yang terintegrasi dengan nilai-nilai Islam, sehingga memberikan kemudahan bagi pelanggan dalam melakukan aktivitas perbankan. Studi ini bertujuan untuk menganalisis pengaruh jenis layanan dan kemudahan penggunaan fitur terhadap loyalitas pelanggan di BSI KCP Palembang OPI Jakabaring. Studi ini menggunakan pendekatan kuantitatif dengan data primer yang diperoleh melalui penyebaran kuesioner kepada 100 responden yang dipilih menggunakan teknik purposive sampling dari populasi 18.703 pelanggan. Analisis data dilakukan menggunakan regresi linier berganda dengan bantuan IBM SPSS Statistics versi 26. Hasil penelitian menunjukkan bahwa jenis layanan memiliki pengaruh positif dan signifikan terhadap loyalitas pelanggan. Kemudahan penggunaan fitur juga memiliki pengaruh positif dan signifikan terhadap loyalitas pelanggan. Secara simultan, kedua variabel independen tersebut mampu menjelaskan pengaruh yang signifikan terhadap loyalitas pelanggan. Temuan ini menunjukkan bahwa peningkatan variasi layanan dan kemudahan penggunaan fitur digital merupakan strategi penting bagi Bank Syariah Indonesia dalam mempertahankan loyalitas pelanggan dan meningkatkan daya saing perbankan syariah di era digital.
ANALISIS IMPLEMENTASI FUNGSI MANAJEMEN DALAM MENINGKATKAN KUALITAS PENGELOLAAN ZAKAT DI BAZNAS KOTA PALEMBANG Febri Afrido; Hilda; Erdah Litriani
Lentera Jurnal Manajemen Vol. 4 No. 2 (2026): Lentera Jurnal Manajemen
Publisher : Lentera Ilmu Madani

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This study aims to analyze the implementation of management functions in improving the quality of zakat management at Badan Amil Zakat Nasional Kota Palembang. This research is motivated by the importance of professional, transparent, and accountable zakat management in order to improve community welfare and strengthen muzakki trust in zakat management institutions. The study applies the POAC management function theory (Planning, Organizing, Actuating, and Controlling) proposed by George R. Terry. The research method used is a descriptive qualitative approach with data collection techniques through observation, interviews, and documentation. The results show that the implementation of management functions at BAZNAS Kota Palembang has been carried out quite well. The planning function is implemented through the preparation of the Annual Work and Budget Plan (RKAT), the organizing function is applied through task distribution and coordination between divisions, the actuating function is carried out through systematic zakat collection and distribution processes, while the controlling function is implemented through internal supervision and the use of the BAZNAS Management Information System (SIMBA). The implementation of these management functions has a positive impact on the quality of zakat management, such as increasing zakat collection, improving muzakki trust, providing better services, and ensuring more orderly and targeted distribution of assistance to mustahik. The conclusion of this study indicates that the proper implementation of management functions can improve the effectiveness, efficiency, transparency, and accountability of zakat management at BAZNAS Kota Palembang. However, improvements are still needed in terms of report transparency, the development of productive zakat programs, the expansion of zakat collection sources, and the optimization of mustahik data collection so that zakat management can be more optimal and sustainable.
PENGARUH LITERASI KEUANGAN DAN GAYA HIDUP HEDONIS TERHADAP PERILAKU KONSUMTIF SISWA (STUDI KASUS PADA SMA MUHAMMADYAH 1 PALEMBANG) Hilda; Lemiyana; Putri Septiriani
Lentera Jurnal Manajemen Vol. 4 No. 2 (2026): Lentera Jurnal Manajemen
Publisher : Lentera Ilmu Madani

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Penelitian ini bertujuan untuk mengetahui Pengaruh Literasi Keuangan dan Gaya Hidup Hedonis Terhadap Perilaku Konsumtif Siswa (Studi Kasus Pada SMA Muhammadyah 1 Palembang). Perilaku Konsumtif adalah proses berperilaku oleh individu secara langsung tanpa adanya pertimbangan yang masuk akal dan dalam memenuhi kebutuhan tidak didasarkan pada faktor kebutuhan. Metode pengumpulan data dalam penelitian ini menggunakan metode kuantitatif dengan menggunakan data primer yang dihasilkan dari data kuesioner dari responden. Teknik pengambilan sampel dalam penelitian ini menggunakan metode purposive sampling, sehingga sampel penelitian yang diperoleh sebanyak 70 responden. Pengujian data bantuan hipotesis menggunakan metode statistik dengan program SPSS 26. Hasil penelitian menunjukkan bahwa H1 menyatakan literasi keuangan tidak berpengaruh signifikan terhadap perilaku konsumtif siswa SMA Muhammadyah 1 Palembang, H2 menyatakan gaya hidup hedonis berpengaruh signifikan terhadap perilaku konsumtif siswa SMA Muhammadyah 1 Palembang, H3 menyatakan bahwa literasi keuangan dan gaya hidup hedonis berpengaruh signifikan terhadap perilaku konsumtif siswa SMA Muhammadyah 1 Palembang.
Efektivitas Aplikasi Sistem Informasi Manajemen Baznas (Simba) Dalam Pengelolaan Dana Zakat Di Baznas Provinsi Sumatera Selatan (Studi Kasus Baznas Provinsi Sumatera Selatan) Ica Aprianti Dwi Putri; Syamsiar Zahrani; Hilda
Journal Of Informatics And Busisnes Vol. 2 No. 3 (2024): Oktober - Desember
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jibs.v2i3.1645

Abstract

Zakat is a pillar of Islam which is legally required, the command of zakat is also contained in the Qur'an and Hadith. If the wealth is sufficient to meet the nishab and haul, then it is obligatory to pay zakat mal. This study aims to find out in depth about the Baznas Management Information System (SIMBA) application in the management of zakat funds in Baznas, South Sumatra Province. The problems that will be discussed in this study are: (1) How is the process of managing zakat funds on the Application (SIMBA) in the Baznas of Sumatra Province. (2) How is the effectiveness of zakat fund management before and after using the Application (SIMBA) for BAZNAS of South The research objectives (1) are to determine the effectiveness of zakat fund management after and before using the Baznas Management Information System (SIMBA) application for BAZNAS, South Sumatra Province. (2) To identify and identify the factors supporting and inhibiting effectiveness in managing zakat funds through the Baznas Management Information System (SIMBA) application at BAZNAS, South Sumatra Province. The results of this study (1) The Baznas Management Information System (SIMBA) application has been running well, and has greatly helped the Baznas of South Sumatra Province in managing the data of Muzaki and Mustahik as well as incoming and outgoing zakat funds, so that it is more efficient and effective in its management. (2) Previously, BAZNAS still used the manual method, which made staff a little overwhelmed, but since BAZNAS, South Sumatra Province, using the Baznas Management Information System (SIMBA) application, it has made it easier for staff in managing data and zakat funds for Mustahiq. The first conclusion, the supporting factor in the use of the Baznas Management Information System (SIMBA) application is the support from the leadership of BAZNAS South Sumatra Province and information technology infrastructure. Second, assisting the collection and finance department in the management of zakat funds from the payment process, management and distribution to the Mustahiq.
Co-Authors Ariani Budiman Aziz Septiatin Deta Hariani Erdah Litriani Fakhrina Febri Afrido Ica Aprianti Dwi Putri Iceu Sri Agustina Lemiyana Lidia Desiana M Riyadi Meilia Meisy Putri Qonitah Henny Oktavia Monika Anggraini Muhammad Junestrada Diem Muthmainnah Nur Khoiriyah Nabila Amyrtha Putri Putri Septiriani Rachmania Safitri Asrol Selly Ardelia Syamsiar Zahrani Tariza Putri Ramayanti Tiara Puspitasari Viera Irawan