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HUMAN CAPITAL DRIVERS TO SERVICE INNOVATION: EVIDENCE FROM ISLAMIC BANKING IN INDONESIA Pertiwi, Ruspita Rani; Jannah, Syayyidah Maftuhatul; Sodik, Fajar
Journal of Islamic Monetary Economics and Finance Vol. 10 No. 2 (2024)
Publisher : Bank Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21098/jimf.v10i2.1969

Abstract

This study examines the human capital drivers and how they contribute to service innovation in Indonesian Islamic banking. A questionnaire is used to gather data from a total of 225 Islamic banking employees, and then partial least squares structural equation modeling (PLS-SEM) is applied for data analysis. Moreover, the Maqashid Sharia concept from Abu Zaharah is used to enrich the study findings from an Islamic viewpoint. The findings reveal that human capital drivers comprising leadership strategies, employee engagement, and workforce optimization have both direct and indirect positive effects on service innovation. We believe that our key contribution to the work is providing a service innovation model, where the constructs in the framework employed so far have not been studied comprehensively in the context of Islamic organizations. Furthermore, the developed model integrates more relevant factors to the construction of a strategic human capital management system that can boost service innovation in Islamic banking.
The Role of Customer Intention Regarding Environmentally Sustainable Islamic Banking in Indonesia: Examining the Structural Model Sodik, Fajar; Mahfuzh, Muhammad Ady; Olivia, Diana
Muslim Business and Economics Review Vol. 2 No. 2 (2023)
Publisher : Universitas Islam Internasional Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56529/mber.v2i2.190

Abstract

Environmental degradation is a global concern for businesses, requiring consistent effort to maintain sustainable environmental practices. Environmental sustainability is a crucial issue of concern to everyone, an increasing proportion of people are paying attention to various environmental issues in all parts of their lives, including in the context of Islamic banking. This research aims to develop and test a contextual framework for studying customer intentions in adopting sustainability Islamic banking activities and services. The study uses the Theory of Planned Behavior (TPB) model, adding new constructs to the main variables, such as trust, environmental consciousness, and perceived environmental outcomes. The survey collected data from 198 customers of Islamic banks in Indonesia, with the PLS-SEM modeling technique used to test the research model. The results show that perceived behavioral control is a significant influence on behavioral intentions, while attitude and subjective norms have no significant effect on behavioural intentions. Environmental consciousness significantly affects perceived environmental outcomes, which, in turn, significantly affect trust as well as behavioural intentions. Other statistical results find that environmental consciousness can affect behavioral intentions when mediated by perceived environmental outcomes. Overall, this study has theoretical and managerial implications and offers directions for future research on environmentally sustainable Islamic banking.
Facility Degradation in Surabaya Zoo Oktavia, Rani; Larasati, Diyas Age; Azhara, Andita Amma; Ningrum, Dwi Agus Tina; Saputra, Maulana Rafi Rulis; Sodik, Fajar
International Journal of Universal Education Vol. 2 No. 2 (2024): International Journal of Universal Education
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/ijue.v2i2.9094

Abstract

The zoo is one of the popular educational tourist destinations in Surabaya. Issues regarding facilities, service quality and animal welfare are always the subject of evaluation because they are to satisfy visitors to the Surabaya Zoo.  This study used direct observation methods, unstructured interviews and documentation at the Surabaya Zoo. The results of the study showed that the destruction of facilities at the Surabaya Zoo is a common occurrence and a serious problem that can disrupt the comfort of visitors and animal welfare. This study discusses the behavior of visitors who can damage facilities at the Surabaya Zoo and the lack of supervision from the Surabaya Zoo. This study is expected to encourage the authorities at the Surabaya Zoo to take steps to improve and revitalize the Surabaya Zoo, for the sake of sustainable conservation and to become a better educational environment and can provide a good impression for visitors to the Surabaya Zoo in the future.