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All Journal Annual Research Seminar Sistemasi: Jurnal Sistem Informasi JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Jurnal Komputer Terapan Dinamisia: Jurnal Pengabdian Kepada Masyarakat INTECOMS: Journal of Information Technology and Computer Science Jurnal Teknologi Sistem Informasi dan Aplikasi JURIKOM (Jurnal Riset Komputer) Building of Informatics, Technology and Science Jurnal Informatika dan Rekayasa Elektronik Jurnal Tekinkom (Teknik Informasi dan Komputer) Journal of Applied Science, Engineering, Technology, and Education Jurnal Generic KLIK: Kajian Ilmiah Informatika dan Komputer Jurnal Ekonomi ABDIKOM The Indonesian Journal of Computer Science JuTISI (Jurnal Teknik Informatika dan Sistem Informasi) Jurnal Teknik Informatika dan Desain Komunikasi Visual
Dedy Kurniawan
Universitas Sriwijaya
Arts Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Social Sciences Other

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Application of the Service Quality Method to Assess the Quality of Administrative Services at universities Ali Ibrahim; Karisa Anjani Fakhri; Endang Lestari Ruskan; Dedy Kurniawan; Allsela Meiriza
JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Vol. 7 No. 1 (2023): Issues July 2023
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jite.v7i1.9636

Abstract

Salah satu bentuk pelayanan dari pelayanan di perguruan tinggi adalah pelayanan administrasi. Perguruan tinggi sudah seharusnya dapat menjamin kepuasan mahasiswa yang merupakan pelanggan bagi perguruan tinggi, tidak hanya dalam proses belajar mengajar, namun juga mencakup dalam pelayanan administrasi. salah satunya di Universitas Sriwijaya. Begitu pula dengan Fakultas Ilmu Komputer sebagai bagian dari Universitas Sriwijaya yang bertanggung jawab atas pengelolaan bagian pelayanan administrasi khususnya pelayanan yang bersifat secara manual. Untuk mengukur bagaimana mahasiswa mempersepsikan kualitas layanan administrasi di Fakultas Ilmu Komputer Universitas Sriwijaya, diperlukan penggunaan metode pengukuran yang tepat. Salah satu metode yang sering digunakan untuk mengukur kualitas pelayanan adalah metode Servqual (Service Quality). Metode ini terdiri dari lima dimensi kualitas pelayanan, yaitu kehandalan (reliability), keyakinan/jaminan (assurance), empati (empathy), daya tanggap (responsiveness), dan bukti fisik (tangibles). Kelima dimensi ini digunakan untuk mengukur kualitas pelayanan administrasi, sehingga diharapkan akan dapat diketahui apakah kinerja kualitas pelayanan administrasi telah sesuai dengan keinginan mahasiswa, faktor apa saja yang mempengaruhi tingkat kualitas pelayanan yang diberikan, dan faktor apa saja yang perlu mendapat perbaikan. Skor rata-rata persepi yang didapatkan sebesar 3,98 dan skor rata-rata harapan mahasiswa sebesar 4,47 sehingga didapatkan nilai kesenjangan (gap) antara persepsi dan harapan sebesar -0,49 yang menunjukkan bahwa pelanggan merasa belum puas terhadap pelayanan yang diberikan oleh administrasi Fakultas Ilmu Komputer Universitas Sriwijaya
Pengembangan Persona Berbasis Survey Menggunakan Analisis Klaster Untuk Representasi Calon Tenaga Kerja Enjelina Tampubolon; Dedy Kurniawan; Pacu Putra; Rudi Sanjaya
KLIK: Kajian Ilmiah Informatika dan Komputer Vol. 4 No. 3 (2023): Desember 2023
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/klik.v4i3.1480

Abstract

The phenomenon of difficulty finding work is one of the issues faced by the current generation, especially among young graduates. The Central Statistics Agency (BPS) released data regarding the number of unemployed in Indonesia in 2023, which reached 5.45%. This means that currently there are around seven million people who do not have permanent work. This condition is caused by a lack of readiness of prospective applicants in terms of skills, knowledge and information as well as high job competition. In this research, a survey was conducted on 200 respondents based on random sampling of active students and fresh graduates from various educational backgrounds. The survey data is used in developing personas to represent potential users using cluster analysis. Personas are a user-centered design approach in HCI that helps developers understand their motivations, needs, skills, and challenges. This approach is used when developers have limited knowledge about the individual behavior of target users. Thus, personas can be used to create basic user groups that represent broader needs and characteristics. Persona development also has the advantages of low development costs and fast and easy access. The final results of this research will present the development of two data-based personas from a total of eight clusters formed. Cluster one (n = 24) and cluster two (n = 84) were chosen as the author's guiding data in creating the main persona. The personas presented can be used in research and application development to increase awareness of end-user needs and demands
PENGEMBANGAN SISTEM INFORMASI MANAJEMEN DATA KEPENDUDUKAN DESA GELEBAK DALAM KECAMATAN RAMBUTAN KABUPATEN BANYUASIN Sutarno Sutarno; Kemahyanto Exaudi; Rossi Passarella; Ahmad Rifai; Huda Ubaya; Dedy Kurniawan; Rahmad Fadli Isnanto; Purwita Sari
Jurnal Abdikom Vol 1 No 1 (2022): JURNAL ABDIKOM
Publisher : Fakultas Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Desa Gelebak Dalam memiliki luas wilayah 17.779 Ha dengan jumlah penduduk ± 2.100 jiwa dari 552 kepala keluarga. Pekerjaan utama masyarakat desa adalah bertani sawah. Selain itu budidaya ikan sungai dan perkebunan seperti jagung dan buah naga juga dilakukan oleh masyarakat setempat. Informasi ini diperoleh berdasarkan penjelasan perangkat desa tanpa bukti tertulis. Hal ini menyebabkan perangkat desa sulit untuk memetakan potensi sumber daya yang ada dan berakibat pada kurang tepatnya bantuan, penyuluhan dan pendampingan yang diberikan pemerintah maupun swasta untuk mengembangkan potensi desa. Tujuan pengabdian ini adalah menerapkan sistem e-government pedesaan yang dapat membantu perangkat desa dalam mengelola informasi yang berkaitan dengan administrasi kependudukan, surat-menyurat, data sumber daya dan potensi desa, serta pelaporan informasi yang dapat membantu pemerintah mengambil keputusan dalam perencanaan pengembangan desa. Tahapan pelaksanaan kegiatan ini menggunakan metode FAST yaitu survei dan diskusi di desa, analisa permasalahan dan kebutuhan desa, menentukan model bisnis sistem, analisa kebutuhan sistem, serta pengembangan dan implementasi sistem. Hasil akhir dari kegiatan pengabdian ini adalah masyarakat desa dapat dengan mudah dan cepat memproleh informasi secara transparansi. Potensi desa dapat ditingkatkan dengan penyuluhan yang tepat sasaran melalui rekomendasi data sistem. Perangkat desa dapat mengelola dan menemukan data kependudukan dengan mudah melalui sistem database yang terpusat.
Usability Evaluation And Satisfaction Of Mobile Game Players Using SUS, GEQ, And PENS Hikmah, Lailatul; Kurniawan, Dedy; Sanjaya, M Rudi; Rifai, Ahmad
Jurnal Ekonomi Vol. 13 No. 04 (2024): Edition October -December 2024
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The rapid development of digital technology has a significant impact on the entertainment industry, especially on mobile games. Evaluation is needed to ensure usability, experience, and player satisfaction. The rapid increase in the mobile game industry makes evaluating these aspects important to ensure that games are not only attractive from the virtual, but also provide an optimal playing experience. The SUS method is used to measure the usability of the game, while GEQ evaluates the dimensions of the playing experience, such as emotion and involvement, and PENS measures the psychological needs of players, such as competence, autonomy, and connectedness. This study evaluates the Mobile Legends game using the System Usability Scale (SUS), Game Experience Questionnaire (GEQ), and Player Experience of Need Satisfaction (PENS). The results of 101 data obtained showed a SUS score of 52.89 which is included in the "ok" category at Low Marginal which requires improvement. GEQ and PENS show a positive playing experience even though some psychological needs have not been fully met. The combination of these three methods provides a comprehensive understanding of the user experience that can be a reference for the development of future mobile games.
PENERAPAN METODE PIECES UNTUK ANALISIS TINGKAT KEPUASAN PENGGUNA DALAM APLIKASI MOBILE BANKING MANDIRI Azzahrah, Fatimah; M. Rudi Sanjaya; Dedy Kurniawan; Dwi Rosa Indah
The Indonesian Journal of Computer Science Vol. 14 No. 1 (2025): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v14i1.4577

Abstract

This study analyzes users of the application known as Livin’ by Mandiri using the PIECES method, which includes indicators in the form of “Performance, Information, Economy, then also Control, Efficiency, and Service”. The researchers used a Likert scale via an online questionnaire by distributing the questionnaire to 201 active app users, supported by relevant literature. The research instrument was tested for validity and reliability, and all parameters were found to be valid and reliable. Descriptive quantitative analysis showed high satisfaction, particularly on the Efficiency (4.30) and Performance (4.26) indicators. The PIECES method proved effective in identifying key aspects that influence user satisfaction, offering recommendations for the development of digital services. Bank Mandiri and various other banks can use this discovery to create improved service quality with technology base that makes customers feel satisfied because their needs can be served more optimally.
Sentiment Analysis of Fintech Application User Reviews using the CRISP-DM Framework for Product Development Prioritization Amalsyah, Muhammad Rizky; Kurniawan, Dedy; Rifai, Ahmad; Sari, Purwita
Sistemasi: Jurnal Sistem Informasi Vol 14, No 2 (2025): Sistemasi: Jurnal Sistem Informasi
Publisher : Program Studi Sistem Informasi Fakultas Teknik dan Ilmu Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32520/stmsi.v14i2.5064

Abstract

The rapid growth of fintech applications has increased the need for sentiment analysis to understand user perceptions of the offered products. This study focuses on sentiment analysis of user reviews for the Flip application on Google Play Store by applying the Support Vector Machine (SVM) algorithm within the CRISP-DM framework. The analysis process involves text preprocessing, sentiment labeling using a pretrained BERT model, and classification using SVM with TF-IDF feature extraction. The results indicate that the majority of users express positive sentiment (56.9%), primarily regarding cost efficiency, transaction ease, and product speed. However, negative sentiment (43.1%) is also present, mainly concerning additional fees, transaction delays, and technical issues in app usage. A topic modeling analysis using the Latent Dirichlet Allocation (LDA) method identifies key topics that highlight both Flip's strengths and challenges. The findings suggest that while Flip holds significant potential in meeting user needs, improvements are needed in product aspects, cost transparency, and app performance optimization. This study is expected to serve as a strategic foundation for fintech app developers to enhance data-driven product quality, ultimately increasing user satisfaction and loyalty.
Perancangan Prototype UI/UX Pada Pelacak Kendaraan Operasional Dengan Menggunakan Metode Design Thinking (Studi Kasus Penerapan Pada Instansi BUMN) Billan, Angel Caroline; Dedy Kurniawan; Ahmad Rifai; Putri Eka Sevtiyuni; Allsela Meiriza
KLIK: Kajian Ilmiah Informatika dan Komputer Vol. 4 No. 5 (2024): April 2024
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/klik.v4i5.1843

Abstract

Delivery of information and presentation of data can be delivered through applications that are implemented to help create a system based on company needs. This problem occurs because the government has more than 400,000 applications and each ministry/institution has around 24,000 applications. Many applications in companies do not operate multifunctionally because they are considered to be inconvenient and inefficient to use, thus causing the applications to become unused in companies. To develop a new system that will be implemented in a company, of course you want the application to be used continuously by users. One way to correct this error is to create a good UI/UX that can be adopted by the company by involving a deep understanding of the user and organizational goals. The resulting solution to overcome this problem was a UI/UX design at PT. Pertamina Hulu Rokan Regional 1 Zone 4 Field Limau which was designed in the form of a design prototype using the design thinking method. The main goal of making a UI/UX prototype is to improve the user experience at the company by meeting the company's needs for designing operational vehicle tracking applications. The final results of this research use the design thinking method and user experience questionnaire (UEQ) as testing to determine whether the response tends to be positive or negative from users. The results of the trial on the prototype received an "Excellent" score with a success rate for designing the UI/UX prototype application for PT's operational vehicle tracker. Pertamina Hulu Rokan Regional 1 Zone 4 Field Limau
Understanding the Landscape of Usability Evaluation in Geographic Information Systems: A Systematic Literature Review Kurniawan, Dedy; Rosa Indah, Dwi; Sari, Purwita; Alif, Rahmat
Journal of Applied Science, Engineering, Technology, and Education Vol. 5 No. 1 (2023)
Publisher : PT Mattawang Mediatama Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/454RI.asci1815

Abstract

This systematic literature review comprehensively examines usability evaluation in Geographic Information Systems (GIS). The study explores the importance of usability evaluation, common usability issues, and the role of usability evaluations in GIS design and development. The review reveals a critical need for more scientific publications of up-to-date GIS usability evaluations. It highlights the importance of usability evaluations in developing more user-friendly GIS applications. The findings underscore the need for improved user guidance and more intuitive design of GIS applications, particularly for novice users. The review also identifies several opportunities for future research, including developing usability guidelines for GIS, exploring new methods for analyzing GIS interactions and workflows, and considering GIS use over more extended periods. The findings have significant implications for GIS developers, users, and researchers, emphasizing the importance of conducting usability evaluations to enhance user satisfaction and improve task performance.
Analisis Faktor Kepuasan Pengguna pada Aplikasi Transportasi Online: Pengukuran dengan Metode EUCS dan UTAUT (Studi Kasus: Aplikasi Mobile Maxim) Anggraini, Nadia; Kurniawan, Dedy; Wedhasmara, Ari; Oktadini, Nabila Rizky; Sevtiyuni, Putri Eka; Rifai, Ahmad
Jurnal Teknologi Sistem Informasi dan Aplikasi Vol. 7 No. 1 (2024): Jurnal Teknologi Sistem Informasi dan Aplikasi
Publisher : Program Studi Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/jtsi.v7i1.36292

Abstract

One of the famous online transportation mobile applications in Indonesia is Maxim. The Maxim mobile application itself has been downloaded by 50 million users and has 1.94 million active application users in the world per week. Based on this data, an application retention rate of 3.88% per week was obtained. It can be said that the application retention rate is still low. One of the reasons for a low retention rate or a decrease in the number of loyal users is poor user experience. Therefore, analysis is needed using a user experience approach, so the user satisfaction model is an appropriate approach. This research aims to analyze user satisfaction factors for online transportation mobile applications with the adoption of the EUCS and UTAUT models. The use of this model includes the variables content, accuracy, format, ease of use, timeliness, and user satisfaction in the EUCS model with the variable performance expectancy, effort expectancy, social influence, facilitating conditions, and behavioral intention contained in the UTAUT model. The data obtained was analyzed using the PLS-SEM technique using the SmartPLS 4 application. The results of this study stated that the variables of content, ease of use, and timeliness had a significant effect on user satisfaction, while accuracy and format had no significant effect. In addition, the variables performance expectancy, effort expectancy, and social influence have a significant effect on behavioral intention, while facilitating conditions show no significant influence on behavioral intention.
Scheduling Information System at SMA N 1 Madang Rasuan OKU Timur Kurniawan*, Dedy; Passarella, Rossi; Sutarno, Sutarno; Rifai, Ahmad; Isnanto, Rahmat Fadli; Ubaya, Huda; Exaudi, Kemahyanto; Sari, Purwita; Hanifah, Izzati Millah; Perdani, Tharisa Antya
Dinamisia : Jurnal Pengabdian Kepada Masyarakat Vol. 8 No. 1 (2024): Dinamisia: Jurnal Pengabdian Kepada Masyarakat
Publisher : Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/dinamisia.v8i1.18009

Abstract

The development of technology and information systems is currently so rapid, especially after the corona pandemic era, everything began to use technological assistance, not spared until the elements of the school were required to use technology as a means of learning, one of the considerations of the school in using technology including as a schedule management system. In this website-based scheduling application system for SMAN 1 Madang Suku 1, the author and co-author create a scheduler application that can easily manage schedules that already have integrated data between subjects, teachers, majors, classes at school. the purpose of making this application system is to increase efficiency in the process of scheduling classes and rooms at SMA 1 Madang Rasuan OKU Timur, and also make it easier for students to access the required schedule so that the schedule does not have to be taken at school again. The final result of this research is to produce a web-based application program that can help teachers or school admins to create and manage subject schedules with a good appearance and equipped with various features so that the subject scheduling process becomes more efficient and organized.
Co-Authors Ahmad Rifai Ahmad Rifai Ahmad Rifai Ali Ibrahim Alif, Rahmat Allsela Meiriza Allsela Meiriza, Allsela Amalsyah, Muhammad Rizky Anik Rahmawati, Anik Annisa Khoiriah Annisa Khoiriah Apriansyah Putra Apriansyah Putra Arba'i, Sultan Ari Wedhasmara Ariansyah Saputra Ariansyah Saputra Ariansyah Saputra Bayu Wijaya Putra Billan, Angel Caroline Dwi Rosa Indah Endang Lestari Ruskan Endang Lestari Ruskan Enjelina Tampubolon Fathoni - Fathoni Fathoni Fatimah Azzahrah Fika Febrika Hanifah, Izzati Millah Hikmah, Lailatul Huda Ubaya Huda Ubaya Huda Ubaya Jaidan Jauhari Karisa Anjani Fakhri Kemahyanto Exaudi Ken Ditha Tania M Rudi Sanjaya M Rudi Sanjaya Sanjaya M. Rudi Sanjaya M. Rudi Sanjaya M. Rudi Sanjaya Sanjaya Nadia Anggraini Nilda Syah, Naziah Oktadini, Nabila Rizky Pacu Putra Perdani, Tharisa Antya Purwita Sari Purwita Sari Purwita Sari, Purwita Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri, Naila Raihana Rahmad Fadli Isnanto Rahmat Alif Akbari Rahmat Fadli Isnanto Rahmat Fadli Isnanto Risyahputri, Aliyananda Rossi Passarella Rudi Sanjaya Rudi Sanjaya Sanjaya, M Rudi Sevtiyuni, Putri Eka Sultan Arba'i Sutarno Sutarno Sutarno Sutarno Syamsuryadi Syamsuryadi Yadi Utama