Claim Missing Document
Check
Articles

Analisis Faktor-Faktor Yang Mempengaruhi Kepuasan Pelanggan PT. X (Persero) Pada Produk Layanan Wifi Di Kota Dan Kabupaten Kediri Diana, Diana Ayu Kusumaningrum; kusumaningtyas, Dian
Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi Vol. 2 No. 1 (2023): Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi
Publisher : CV. Picmotiv

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61930/jebmak.v2i1.53

Abstract

Setiap perusahaan pasti menghadapi permasalahan bagaimana cara memuaskan pelanggan. Dasar pemikiran yang kemudian menjadi latar belakang penulis mengadakan penelitian ini adalah permasalahan terhadap kepuasan pelanggan pada produk layanan WiFi PT. X di Kota dan Kabupaten Kediri. Tujuan dilakukan penelitian ini adalah untuk menganalisa pengaruh signifikan antara pelayanan, kualitas produk, harga dan promosi baik secara parsial maupun silmutan terhadap kepuasan pelanggan PT. X. Penelitian ini menggunakan pendekatan kuantitatif. Pengambilan sampel penelitian menggunakan simple random sampling dengan jumlah sampel sebanyak 50 responden. Teknik pengumpulan data menggunakan kuesioner melalui Google Form. Data penelitian dianalisa mnggunakan uji asumsi klasik, analisis regresi linier berganda, koefisien determinasi serta uji hipotesis dengan software SPSS for windows versi 25. Hasil dari penelitian ini diperoleh adanya pengaruh signifikan antara pelayanan, kualitas produk dan harga terhadap kepuasan pelanggan PT. X dan tidak ada pengaruh yang signifikan antara promosi terhadap kepuasan pelanggan PT. X.
Enhancing Adolescent Girls’ Knowledge of Premenstrual Syndrome through Flipbook and Video-Based Health Education Zahrani, Safira Astri Atika; Wiyasa, I Wayan Arsana; Kusumaningtyas, Dian
Jurnal Kebidanan dan Kesehatan Tradisional Jurnal Kebidanan dan Kesehatan Tradisional Volume 10 Number 2 Year 2025
Publisher : Poltekkes Kemenkes Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37341/jkkt.v10i2.624

Abstract

Background: Premenstrual syndrome (PMS) is symptom occur in luteal phase. The manifestation of PMS varies in each individual, may affect the quality of life in physical and physiological. Knowledge about PMS possibly improved through health education especially in adolescent girls as high-risk group. Flipbook and video are the media usually used for education; both are digital innovations that potentially facilitate the provision of health education. Methods: This quasi-experimental study was conducted by pre-posttest design without control group. A total population of 254 adolescent girls were selected for random sampling, resulting in 80 participants divided into two groups. The data was taken before and after education by questionnaires, analyzed with Wilcoxon test, and compared with Mann-Whitney test. Results: The result indicated there were increase to high level knowledge in flipbook group (50%) with mean score 77.83 and video group (72,5%) with mean score 85.33. The p-value using Wilcoxon test was p=<0.001 (p<0.01) respectively for both flipbook and video group. Mann-Whitney test resulted in higher effectiveness of video p=0.003 (p<0,05). Conclusion: There is increase in knowledge level after education both in flipbook and video groups. Meanwhile, video is highly suggested that the result shows higher effectiveness than flipbook.
PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP PADA RUMAH SAKIT X DI KOTA MALANG Kusumaningtyas, Dian
Jurnal Nusantara Aplikasi Manajemen Bisnis Vol 1 No 1 (2016): Jurnal Nusantara Aplikasi Manajemen Bisnis
Publisher : UNIVERSITAS NUSANTARA PGRI KEDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (112.308 KB) | DOI: 10.29407/nusamba.v1i1.301

Abstract

Penelitian dilatarbelakangi dari pelayanan kesehatan telah menjadi salah satu bagian dari kehidupan masyarakat. Persaingan yang ketat dengan banyaknya rumah sakit-rumah sakit swasta menyebabkan masyarakat mampu memberikan penilaian dan memilih melakukan perawatan kesehatan pada rumah sakit yang diinginkan. Sehingga diharapkan rumah sakit mampu memberikan pelayanan secara optimal. Penelitian ini merupakan penelitian yang bersifat survey dengan mengambil sampel dari suatu populasi dan menggunakan kuisioner sebagai alat pengumpul data. Metode pengambilan sampel dengan menggunakan Stratified Sampling dengan jumlah sampel 245 pasien rawat inap pada rentang waktu bulan September 2010 hingga Desember 2010. Dengan judul “Pengaruh kualitas layanan terhadap kepuasan pasien rawat inap pada rumah sakit X di Kota Malang”. Alat analisis yang digunakan dalam penelitian ini adalah model analisis regresi linier berganda yang berguna untuk mengetahui adanya pengaruh antara layanan dalam dimensi SERVQUAL yang terdiri dari reliabilitas, responssivitas, assurance, emphaty, tangibles dan hygiene factor terhadap kepuasan pasien. Sedangkan untuk menguji kevaliditasan pertanyaan yang diajukan dilakukan uji validitas dan uji reliabilitas untuk mengetahui sejauhmana suatu alat ukur dapat dipercaya atau dapat diandalkan. Hasil perhitungan dengan analisis regresi linier berganda dari 6 variabel kualitas layanan yang terdiri dari : keandalan (reliability),daya tanggap (responsiveness), kepastian (assurance), ketulusan (emphaty) , bukti fisik (tangible) dan hygiene factor secara bersama-sama (simultan) berpengaruh signifikan terhadap kepuasan pasien rawat inap dan dimensi assurance yang paling dominan mempengaruhi terhadap kepuasan pasien rawat inap pada rumah sakit X di Kota Malang.
Activity-Based Costing System Dalam Penetapan Harga Pokok Produksi Serta Pengaruhnya Terhadap Kinerja Perusahaan (Studi Kasus Industri Kain Tenun Ikat Medali Mas Di Kota Kediri) Kusumaningtyas, Dian; Izzatul, Rilla
JAE (JURNAL AKUNTANSI DAN EKONOMI) Vol 2 No 1 (2017): JURNAL AKUNTANSI DAN EKONOMI
Publisher : UNIVERSITAS NUSANTARA PGRI KEDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (166.24 KB) | DOI: 10.29407/jae.v2i1.604

Abstract

Kediri has Tenun Ikat centers so that people have opportunities to improve their standard of living through weaving industry . In the embodiment , the necessary foundation of the formation of a strong organization in the industry SMEs, especially craftsman weaving Medal Mas Kediri on managerial human resources, marketing , production and managerial finance in preparing business continuity in the long-term direction . Method cost of product is defined as a way to take into account the elements of cost into the cost of production . In the process of calculating all elements of cost into the cost of production of the many businesses went a different way. The concept of Activity Based Costing or ABC method is an alternative to overhead cost. Based on the background that has been described so obtained formulation of the problem " Is there a difference between traditional calculation with activity based costing system in determining the cost of production , sales price , profitability and the implementation of the company's performance . The results of this study are expected to provide feedback or to provide benefits to industry weaving craft in use calculation of the cost of production , sales price , profitability and its implementation on the company's performance , as well as add insight to the reader and can be used for further research. Calculation of the cost of production by using the traditional calculation . Rp . 130,453.67 while using ABC Rp 136 411 , 46. When compared with the profit earned by the traditional calculation of Rp . 29546.33 while the ABC Rp . 23588.54 . For higher profit calculation using the traditional cost allocation caused many not included in the BOP . Special for woven product manufacturers can not sell the goods in accordance with the expected profit due to market price in accordance with the type of product and quality of raw materials used .
Pemberdayaan Wanita Melalui Tanaman Toga Untuk Membantu Meningkatkan Pendapatan Keluarga Nurdiwaty, Diah; Puspita, Erna; Kusumaningtyas, Dian; Winarko, Sigit Puji; Tohari, Amin; Solikah, Mar’atus; Faisol, Faisol
Jurnal ABDINUS : Jurnal Pengabdian Nusantara Vol 1 No 1 (2017): Volume 1 Nomor 1 Tahun 2017
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (143.43 KB) | DOI: 10.29407/ja.v1i1.11724

Abstract

Kondisi di lapangan menunjukkan bahwa selama ini pemanfaatan dan pengelolaan sumberdaya perdesaan sebagian besar dilakukan oleh laki-laki, mulai dari kegiatan di bidang pertanian, peternakan, industri kecil dan menengah, koperasi, dan kegiatan lain yang sifatnya kegiatan ekonomi. Padahal perempuan sebagai anggota masyarakat juga mempunyai hak untuk ikut serta dalam pemanfaatan dan pengelolaan sumberdaya perdesaan, meskipun kemungkinan peran perempuan tidak sebesar peran laki-laki. Oleh karena itu diperlukan adanya berbagai program yang dapat dilakukan perempuan dalam rangka peningkatan kesejahteraan keluarga dengan memanfaatkan dan mengelola lingkungan sekitarnya. Salah satu program yang dapat dilaksanakan oleh perempuan dalam upaya peningkatan kesejahteraan keluarga, khususnya di bidang pangan adalah program penanaman dan pemanfaatan Tanaman Obat Keluarga (TOGA).Tujuan dari pengabdian ini adalah meningkatkan pendapatan masyarakat sekaligus menyediakan obat yang lebih murah dan efek samping yang lebih ringan. Metode yang digunakan adalah ceramah dan praktik atau demonstrasi. Sehingga masyarakat dapat mempraktikkan secara langsung dan menerapkan dalam keluarga. Dalam pelaksanaannya disampaikan metode pengolahan tanaman TOGA sehingga menjadi minuman yang menyehatkan maupun bagaimana cara menanamnya. Disamping itu juga bagaimana cara mengelola keuangan hasil penjualan hasil pengelohan tanaman TOGA tersebut. Bagaimana strategi pemasarannya kepada masyarakat atau konsumen yang membutuhkan sehingga bisa menghasilkan keuntungan
The Influence of Halal Labeling, Packaging Design, and Product Variations on Consumer Purchasing Decisions of Kanzler Chicken Nuggets at Happy Frozen &; Fresh 2 Kediri Rossynanda, Dheriska Ima; Kusumaningtyas, Dian
Proceeding Kilisuci International Conference on Economic & Business Vol. 2 (2024): Proceeding Kilisuci International Conference on Economic and Business
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/yksbek43

Abstract

Research Objective: The purpose of this study is to determine the effect of halal labeling, packaging design, and product variations partially and simultaneously on consumer purchasing decisions of Kanzler chicken nuggets in Happy Frozen &; fresh 2 Kediri Design/method/approach: This study uses a quantitative approach with causal research techniques. The population in this study is consumers who have purchased Kanzler chicken nugget products and the sample used in this study was 40 respondents who had made purchases and data collection through observation, questionnaires, interviews, and literature studies. The analysis techniques used are classical assumptions, multiple linear regression, hypothesis tests (T-test and F-test), and determinant coefficients. Research findings: The results of this study are halal labeling, packaging design, and product variations have a partial and simultaneous effect on consumer purchasing decisions for Kanzler chicken nuggets at Happy Frozen & fresh 2 Kediri. Research Limitations: a limitation of this study is the difficulty of retrieving consumer data.
The Influence Of Sales Promotion, Hedonic Shopping Motivation, And Shopping Lifestyle On Impulse Buying In E-Commerce Shopee Nisak, Aviathun; Kusumaningtyas, Dian
Proceeding Kilisuci International Conference on Economic & Business Vol. 2 (2024): Proceeding Kilisuci International Conference on Economic and Business
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/sp2qcd87

Abstract

Research aim : The aim of this research is to analyze whether there is a significant influence between sales promotion variables, hedonic shopping motivation, and shopping lifestyle both partially and simultaneously on impulsive purchases on Shopee e-commerce at University of Nusantara PGRI Kediri. Design/Methode/Approach : This research uses a quantitative approach with a type of causal research. The population of this research is all University of Nusantara PGRI Kediri students who have made online purchases via the Shopee application. The sampling technique uses incidental sampling with the Lemeshow formula which is known to be 100 respondents. This research uses descriptive statistical data analysis techniques, classical assumption tests, multiple linear regression, coefficient of determination, and hypothesis testing with SPSSv23. Research Finding : The results of the research show that the variables (1) sales promotion, hedonic shopping motivation, and shopping lifestyle have an effect both partially and simultaneously on impulse buying, (2) the sales promotion variable has a non-positive effect on impulse buying, and (3) hedonic shopping motivation and Shopping lifestyle has a positive effect on impulse buying on Shopee e-commerce at University of Nusantara PGRI Kediri
Analysis of Marketing Strategy in Increasing the Sales of MSME Products of Ikat Mulya Woven Fabric Bandar Lor Kediri Hanifah, Alif; Kusumaningtyas, Dian
Proceeding Kilisuci International Conference on Economic & Business Vol. 3 (2025): Proceeding Kilisuci International Conference on Economic and Business
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/291dzt80

Abstract

Research Objectives: This study aims to identify and analyze marketing strategies in increasing sales in MSMEs of Ikat Mulya Woven Fabric Bandar Lor Kediri. Design/Method/Approach: Using descriptive qualitative research methods, data collected through interviews, observation and analysis of documents related to the research. The source of this data comes from the marketing strategy process, while the object of the research is the MSMEs of Ikat Mulya Woven Fabric Bandar Lor Kediri. Research Findings: The findings in this study reveal the effectiveness of the marketing strategy owned by MSMEs in increasing sales of Mulya Ikat Woven Fabric products. Theoretical/Originality contribution: The contribution of this research lies in the disclosure of a combination of digital and conventional marketing strategies for MSMEs in the creative industry sector. Practitioner/Policy Implications: The results of this study provide guidance for MSME actors to utilize a combination of digital marketing strategies such as Instagram Ads and conventional strategies such as word of mouth to increase sales. Research limitations: The study was limited to the analysis of a single MSME in a specific geographical location and used a qualitative approach that did not allow for extensive generalization of results.
The Influence of Work Environment, Workload and Work Motivation on Employee Performance at PT. Mahatma Agro Cahyaningrat, Wahyu; Kusumaningtyas, Dian
Proceeding Kilisuci International Conference on Economic & Business Vol. 3 (2025): Proceeding Kilisuci International Conference on Economic and Business
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/kilisuci.v3i.5977

Abstract

Research aim: The purpose of this study was to determine and analyze whether the work environment, workload, and work motivation affect employee performance both partially and simultaneously. Design/Methode/Approach: The type of research used in this research is quantitative research. The data collection technique used was distributing questionnaires in the form of Google Forms to all samples totaling 47 respondents. The analysis technique used is a multiple linear regression analysis technique with the help of Statistical Product and Service Solution (SPSS) version 24.00 software. Research Finding: The results of this study indicate that the work environment (X1) and Workload (X2) partially and significantly affect the performance of employees of PT Mahatma Agro (Y). Work motivation (X3) partially has no significant effect on the performance of PT Mahatma Agro employees. The results of the study simultaneously show that the work environment, workload, and work motivation have a significant effect on the performance of PT Mahatma Agro employees. Theoretical contribution/Originality: This research can contribute and add to the literature by showing how work environment, workload, and work motivation affect the performance of PT Mahatma Agro employees. This shows how important it is to think about these three factors to get a better understanding of the work environment, workload, and motivation on employee performance. Practitioner/Policy implication: The results of this study can provide insight and illustration for companies that are creating a positive and supportive work environment, providing a balanced workload, and providing appropriate and effective work motivation programs are the keys to achieving company goals and improving employee performance. Research limitation: The limitation of this study is that it only focuses on three variables (work environment, workload, and work motivation) without considering other variables that might affect employee performance. The second limitation lies in the use of research methods with questionnaires that have the potential for respondent bias such as dishonest answers not by the actual situation, and some employees do not fill out or collect questionnaire answers.
ANALYSIS OF SELF EFFICACY, INTERNAL LOCUS OF CONTROL AND EXTERNAL LOCUS OF CONTROL ON THE PERFORMANCE OF EDUCATIONAL STAFF EMPLOYEES AT MADRASAH TSANAWIYAH NEGERI 3 KEDIRI Andi Wicaksono, Mohammad; Kusumaningtyas, Dian
Proceeding Kilisuci International Conference on Economic & Business Vol. 3 (2025): Proceeding Kilisuci International Conference on Economic and Business
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/8f7asx27

Abstract

Research aim:  This study aims to examine the effects of self-efficacy, internal locus of control, and external locus of control on educators' performance. Design/Methode/Approach: A quantitative approach was utilized, employing a survey method through questionnaire distribution to educators. The data were analyzed using multiple linear regression to assess the relationship between independent and dependent variables. Research Finding:  The results indicate that self-efficacy, internal locus of control, and external locus of control significantly influence educators' performance. Among these factors, self-efficacy has the most substantial impact. This study contributes to the theoretical understanding of psychological aspects, particularly locus of control, in shaping educators' performance. Its originality lies in integrating self-efficacy, internal locus of control, and external locus of control within the context of educators, yielding insights that differ from previous research. This study offers new perspectives on these variables to enhance individual performance. Theoretical contribution/Originality: This research makes a theoretical contribution by expanding the understanding of psychological factors, such as locus of control, that contribute to the performance of educators. The novelty of this study lies in the combination of analysis of variables of self efficacy, internal locus of control, and external locus of control in the context of educators who give different results from previous researchers. This illustrates that this research will provide the latest insight into this variable to make a person's performance even better. Practitionel/Policy implication: The findings provide valuable insights for educational institution administrators in improving educator performance. Enhancing self-efficacy and implementing management strategies that consider locus of control can lead to better outcomes. Research limitations: This study focuses solely on three primary variables, excluding other influential factors such as job experience, leadership style, or organizational culture. Additionally, the use of questionnaires as the data collection method presents potential biases, including inaccuracies or lack of honesty in responses
Co-Authors Abadi, Abdur Rohman Agustin, Millenia Aliami, Sri Alvian, Mohammad Amin Tohari Andi Wicaksono, Mohammad Angga, Akhmad Rizqy Luthfi Ariana, Supin Ashari, Azfa Dzalifah Aulia, Firdias Cahyaningrat, Wahyu Diah Nurdiwaty Diana, Diana Ayu Kusumaningrum Dwi Utari Surya Ema Nurzainul Hakimah, Ema Nurzainul Faisol Faisol Faliana, Tara Indi Fatiha, Chandra Dwi Fitri, Lisa Lilik Zainul Fitria, Ruman Fitriani, Desvita FUADI, MOCH. ILHAM GESTY ERNESTIVITA Gusti, P. Putra Bayu Gusviani, Dika Hanifah, Alif I Gusti Agung Komang Diafari Djuni Hartawan Ichsannudin, Ichsannudin Ilmiah, Elok Farikhatul Imroh, Alvina Izzatul, Rilla Khamidah, Ulfa Nur KRISTIANI, NOVA DEWI Kuherawati, Jelvi Tri Kurniawan, Rony Leksono, Poniran Yudho Lestari, Tria Jihan Mahardika, Dinar Malinda, Puput Ayu Marisca, Rizky Pajar Refi Masrida, Lastik Putri Wiwin Mega Dian Sulistiyowati, Mega Mega Ulfah, Mega Megawati, Citra Dewi Melati, Putri Ayu Sukma Mochamad Muchson Murniasari, Refi Naeli, Devi Nanik Setijowati Ni Komang Yeni Patma Sari Ni Luh Putu Herli Mastuti Nisak, Aviathun Ni’mah, Elsha Ulfatun Nuretha Hevy Purwaningtyas Oseany, Rahma Laila pamungkas, Ramadhan dewa Paramitha, Dyah Pradita, Fanesha Dwianggi pramesti, Zulia ika wahyu Puspita, Erna Putra, Aldafa Tito Ramanda Putri, Krisna Karisma Putri, Lina Wahyuni Putri, Sherly Yulia raharjo, itot bian Ramadhan, Dany Rino Sardanto Rossynanda, Dheriska Ima Salnan Ratih Asriningtias, Salnan Ratih Sandrina, Karin Dwi Sapta Andaruisworo Sasongko, M. Zuhdi SB, Sigit Wisnu SIGIT PUJI WINARKO Sigit Ratnanto Solikah, Mar’atus Suparianto, Aji Susi Damayanti, Susi Thedatama, Marelda Aurrelia Vareza, Dinda Vistanabilla, Amelya Wahyu Widodo Wicaksono, Moch Niko Aji Widodo, Moh. Wahyu Wisnu Barlianto Wiyasa, I Wayan Arsana Wiyono, Syaiful Hadi Wulandari, Galuh Agusti Yoanita, Enggar Zahrani, Safira Astri Atika