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Journal : Indonesian Journal of Social Research (IJSR)

Analysis of The Influence of Innovation Ambidexterity on The Quality of Public Services in Government Agencies Susanto, Ahmad; Rochima, Emma; Kusumawati, Riny
Indonesian Journal of Social Research (IJSR) Vol 7 No 2 (2025): Indonesian Journal of Social Research (IJSR)
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/ijsr.v7i2.565

Abstract

The low number of innovations produced by government agencies requires the presence of ambidextrous innovation to create effective and efficient innovations in public services. This study aims to analyze the direct influence of human resources, leadership, organizational structure, and organizational culture on ambidextrous innovation to further affect the quality of public services in government agencies, and examine the indirect influence of these variables on the quality of public services through ambidextrous innovation as a mediating variable. 113 public service agencies were selected as samples using purposive sampling techniques. Data were analyzed using path analysis to measure research variables' direct and indirect effects. The results showed that Organizational Structure is the only variable directly affecting Ambidextrous Innovation (p value = 0.007), while other variables do not. Ambidextrous innovation has a significant influence on the quality of public services (p-value = 0.001). In addition, only Organizational Structure significantly influences Public Service Quality through Ambidextrous Innovation as an intervening variable. This suggests that to improve the quality of public services, greater attention must be paid to developing organizational structures and processes that support innovation.
Analysis of Raw Material Supply Chain Performance Assessment for Sustainable Marketing of Cassava Chips Miftah, Himmatul; Ananda, Agustia Rizka; Masithoh, Siti; Mubarakah, Syaima Lailatul; Pramartaa, Ikhsan Qodri; Kusumawati, Riny
Indonesian Journal of Social Research (IJSR) Vol 7 No 2 (2025): Indonesian Journal of Social Research (IJSR)
Publisher : Universitas Djuanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30997/ijsr.v7i2.683

Abstract

One of the obstacles to fulfilling the demand for raw materials in the cassava chips industry is the inconsistency of quantity and quality, resulting in production imbalances; therefore, raw material supply chain management is needed. This study aims to analyze the performance of the raw material supply chain in the cassava chips industry. The research method is a survey through interviews with respondents. Determination of respondents using purposive and snowball sampling methods. The number of respondents was 44 people, consisting of industry players, intermediaries, and farmers. Data analysis used descriptive and quantitative analysis with the SCOR version 12 method. The results showed that the flow of the raw material supply chain in the cassava chips industry involves farmers and intermediaries (suppliers), cassava chips industry (manufacturers), agents (distributors), shops/resellers (retailers), and end consumers (customers). The average value of supply chain performance is 78%, including the good category. The lowest performance score is in the Plan process, at 65%; the source process is at 89%; the Make 71%; the return 74%; and the highest is the Deliver at 94%. Overall, the performance value is still not optimal, so improvements are needed in indicators that are still low by planning planting patterns, arranging planting schedules, sorting and standardizing raw materials, and improving raw material peeling techniques.