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All Journal Jurnal Computech & Bisnis (e-Journal) Jurnal Manajemen Informatika Informatics and Digital Expert (INDEX) Informatics Management, Engineering and Information System Journal Jurnal Sistem Informasi Galuh IMPACT: Journal of Community Service Jurnal Pengabdian Masyarakat: Bisnis dan Iptek (JPMBISTEK) Majalah Bisnis & IPTEK Community Service Journal : Jurnal Pengabdian Masyarakat Mardira Journal of Applied Digital Business Management Journal of Multimedia Technology and Applied Software
Feri Alpiyasin
STMIK Mardira Indonesia, Bandung
Biochemistry, Genetics & Molecular Biology Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Library & Information Science Other

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Application of the Simple Additive Weighting (SAW) Method in a Decision Support System for Prioritizing Public Complaint Handling at the Bandung Cipta Bintar Agency Feri Alpiyasin; Rendi Sutendi
Journal of Multimedia Technology and Applied Software Vol. 2 No. 2 (2025): Software Engineering Technology
Publisher : Politeknik Mardira Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71266/jmtas.v2i2.56

Abstract

The increasing number of services at the Office of Public Works, Building Construction, and Spatial Planning (Cipta Bintar) of Bandung City has encouraged the agency to develop a web-based platform to simplify and accelerate service processes. One of the features provided on this platform is the public complaint service. However, the existing complaint feature still has several shortcomings, including the absence of a report status tracking function, the lack of complaint category classification to ensure reports are directed to the appropriate department, and the absence of a priority determination mechanism for complaint handling. So far, complaints have only been processed based on the order of submission, without considering the level of urgency or potential impact. This research proposes a solution by developing a web-based public complaint system that integrates the Simple Additive Weighting (SAW) method as the core of the prioritization process. SAW is chosen because it enables objective and systematic calculations based on five main criteria: Level of Urgency, Potential Impact, Type of Complaint, Complexity of the Problem, and Report Duration. Through the implementation of SAW, the system is not only able to provide report status information and category classification but also deliver measurable recommendations for handling priorities. The results of this study indicate that the application of the SAW method is the key to improving the effectiveness, efficiency, and responsiveness of public complaint services at Cipta Bintar Bandung City, as it successfully addresses the limitations of the previous system that relied solely on submission order
Implementation of the Simple Additive Weighting (SAW) Method in a Decision Support System for Selecting the Chairperson of HIMA IFSI – S1 Fikri Emsa Silmi; Pini Hasanah; Feri Alpiyasin
Journal of Multimedia Technology and Applied Software Vol. 3 No. 1 (2026): Software Engineering Technology
Publisher : Politeknik Mardira Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71266/jmtas.v3i1.84

Abstract

The selection of the Chairperson of Student Association (HIMA) is a crucial process in student organizations as it influences policy direction and organizational sustainability. However, in practice, the selection process is often influenced by subjective factors, resulting in suboptimal decisions. Therefore, a method is needed to assist in making objective and measurable decisions. This study aims to implement the Simple Additive Weighting (SAW) method in a Decision Support System (DSS) for selecting the HIMA IFSI S1 Chairperson at STMIK Mardira Indonesia. This research employs a quantitative approach with data obtained through questionnaires using a Likert scale of 1-5. Three HIMA Chairperson candidates were assessed based on five criteria: leadership, organizational experience, responsibility, communication skills, and vision and mission.
Analysis of Final-Year Student Stress Levels Using the Simple Additive Weighting (SAW) Method Hanti Prihatini; Feri Alpiyasin
Journal of Multimedia Technology and Applied Software Vol. 3 No. 1 (2026): Software Engineering Technology
Publisher : Politeknik Mardira Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71266/jmtas.v3i1.86

Abstract

Final year students often face increasing academic pressure along with the demands of completing final assignments and graduation targets. This pressure has the potential to cause stress that impacts students' psychological condition and academic achievement. This study aims to identify the stress levels of final year students by utilizing a Decision Support System based on the Simple Additive Weighting (SAW) method. Research data were obtained through a questionnaire compiled based on several academic and non-academic criteria. The obtained values were then processed using the SAW method stages to produce preference values that are used as the basis for classifying stress levels into low, medium, and high categories. The results showed that the majority of students were in the moderate stress category. These findings are expected to provide an objective picture of the stress conditions of final year students and become a consideration in developing academic mentoring strategies. Keywords: Decision Support System; Simple Additive Weighting; Stress Levels
Co-Authors Adi Suwarno Adzra Maisa Fayyadh Ahfi Fauka Pranata Allya Azkya Subarja Alya Nazhara Nurseptia Andika Maulana Yusuf Angel Savira Pricillia Pratama Anggita Nurul Fadilah Aulia Rahmi Nur Fajriyah Aulya Putri Syaharani Azkia Muhammad Hanif Bagaskara Saputra D Belly Embun Pradana Bita Parga Zen Cahyo Hermanto Chintya Rahmadanti Dani Rohpandi Dani Rohpandi Danil Akbar Rabbani Debi Irawan Dheni Apriantsani Budiman Dyah Pitaloka Permata Hadi Dylan Hafizh Ramdany Egi E Saputra Elsa Wirda Saputra En Tay Epa Paujiah, Epa Euis Zakiyah Fauzan Syahrul Ramadhan fauzia, Eva Latifah Febriani, Githa Feri Irawan Fikri Emsa Silmi Fikri Irawan Abdurahman Firdaus Laia Ganjar Nurul Fajar Ghaida Nafisyah Gilang Trifebriyanto, Fajar Githa Febriani Hanan Abdul Manan Hanti Prihatini Haris Supriatna Heri Wahyudi Ibnu Raihan Raindra A Jajat sudrajat Karan Alifian Mulya Komarudin Komarudin Laila Safitri M Adika Burhanuddin M Fahmi Aditia Manan Prasetya Miranti Andhita Scantya Moch Rival Mulyadi Muhamad Firza Muhamad Ma’rufi Ibnu Amir Muhammad Ilham Mutiya Permatasari Naia Aulia Fitria Najhan Taswiyah Hasanudin Najja Rissalah Nasywa Ambarwati Naura Khoirunnisa Nida Mutmainah Nida Mutmainah Nono Sudarsono Nova Suci Safitri Oktavia Oktavia Pini Hasanah Prastyo Pratama Putri Alivia Nur Khalizah Rafi Iqbal Maulana Rendi Sutendi Retno Ayu Maharani Rini Risanti Rizal Fauzi Rizal Parghani Rochyiat Ramdani Rohmat Nur Ibrahim Roy Kurniawan Salsa Dhia, Hasna Santi Nurohmah Silma Sundari Sri Hartati Susanto Susanto Syahril Fathan Sailendani Syaidan Ali Pratama Syani, Mamay Tegar Dinar Harsya Ibrahim Thazkia Listi Alistianti Trisna Saputra Vina Nur’alpiah Wahyuni Syifa Aliyya Wilasih Jabarila Win Hendrawan Wisnu Paujan Yomanius Untung Yuyus Muttaqin Zahira Shofa