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All Journal Equilibrium: Jurnal Pendidikan Chi`e: Jurnal Pendidikan Bahasa Jepang Jurnal Abdimas BSI: Jurnal Pengabdian Kepada Masyarakat JURISMA: Jurnal Riset Bisnis & Manajemen Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Kajian Pariwisata Jurnal Sosial dan Abdimas Service Management Triangle : Jurnal Manajemen Jasa Business Management Indonesian Management and Accounting Research International Journal of Economics, Management and Accounting Jihapenmas Cakrawala : Management Science Journal TELPAR
Willma Fauzzia
AKPAR BSI Bandung
Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Library & Information Science Physics Social Sciences Other

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PROSEDUR PELAYANAN BANQUET WAITER DALAM MENANGANI TAMU EVENT DI HOTEL ASTON PASTEUR BANDUNG Fauzzia, Willma; Pradana, Randy
Jurnal Perhotelan dan Pariwisata Vol 1 No 2 (2023): JURNAL PERHOTELAN DAN PARIWISATA (TELPAR)
Publisher : LPPM Politeknik Pajajaran ICB Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59820/telpar.v1i2.86

Abstract

Hotel is one of the accommodation facilities that provides various facilities to meet the needs of hotel guests, as well as tourists, ranging from places to stay to food and beverage needs which are managed with the aim of making a profit. Hotels of course need parts or departments that can support their operational activities. Food and Beverage Service is one part of the Food and Beverage Department at the hotel which is responsible for serving and fulfilling food and beverage needs, both in providing and serving it to guests. In this study, researchers used qualitative methods through a descriptive approach by collecting data through observation, interview and documentation techniques. Based on the research results obtained and the discussion that has been described, it can be concluded that Banquet Waiter has a vital role in the continuity of operations at the Aston Pasteur Hotel by handling the organization of an event to be held, starting from the preparation, during operation, to closing stages. The purpose of this research is to find out how the Standard Operating Procedures are in serving event guests as a Banquet Waiter at Aston Pasteur Hotel.
Pelatihan Employee Engagement untuk Meningkatkan Produktivitas Karyawan di Spin Ad Bandung Fauzzia, Willma; Setyariski, Ramdani
Jurnal Hilirisasi Pengabdian Masyarakat Vol. 2 No. 2 (2025): August 2025
Publisher : STIE Mahardhika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29062/jihapenmas.v2i2.1467

Abstract

Employee engagement sangat penting untuk produktivitas perusahaan, namun banyak usaha kecil yang belum memiliki program sistematis untuk meningkatkannya. Kegiatan pengabdian masyarakat ini bertujuan memberikan pelatihan tentang employee engagement kepada karyawan Spin Ad di Bandung. Pelatihan dilaksanakan selama dua hari pada bulan Desember 2025  dengan 20 peserta yang terdiri dari owner, manajer, dan karyawan. Hari pertama fokus pada pemahaman konsep engagement dan identifikasi kebutuhan perusahaan. Hari kedua melakukan perancangan dan perencanaan program engagement. Hasil kegiatan menunjukkan bahwa pemahaman peserta meningkat signifikan dan perusahaan berhasil merancang tujuh program engagement yang akan diimplementasikan. Peserta menyatakan kepuasan tinggi terhadap pelatihan, dengan 92% menyatakan materi relevan dan bermanfaat untuk pekerjaan mereka. Kegiatan ini memberikan manfaat langsung berupa pengetahuan dan tools praktis yang dapat segera diterapkan.
The Influence of Education, Training and Work Experience on Employee Competence at Mall X in Bandung City Fauzzia, Willma; Komara, Endang; Syarifuddin, Didin
Business Management Vol 5, No 1 (2026): Business Management Februari
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/bisnis.v5i1.10176

Abstract

This study aims to analyze the influence of education, training, and work experience on employee competence at Mall X in Bandung City. The research employs a quantitative method with a descriptive and verificative approach. The population consists of 110 active employees at Mall X, utilizing a saturated sampling technique. Data were collected through questionnaires using a Likert scale and analyzed using multiple linear regression with SPSS version 19. The results indicate that: (1) education has a negative and significant effect on employee competence (t-value = 9.517, p < 0.05); (2) training has a positive and significant effect on employee competence (t-value = 23.218, p < 0.05); (3) work experience has a positive and significant effect on employee competence (t-value = 7.153, p < 0.05); and (4) simultaneously, education, training, and work experience significantly influence employee competence (F-value = 384.034, p < 0.05) with a coefficient of determination (R²) of 91.6%. These findings suggest that while formal education may not directly enhance competence in hard service operations, structured training programs and accumulated work experience significantly contribute to employee competence development in the retail industry.
Co-Authors Agus Rahayu Anissa, Regina Nurfitriyani Chairil M Noor Chairil M Noor, Chairil M Desmafianti, Gita Diana Nadia Shaleha Dini Rahmawati Dwi Budi Santoso Eeng Ahman, Eeng Endang Komara Erina Andreawati Erlangga Brahmanto Fanny Agustina Hidayat Finna Sofiani Heny Hendrayati Ikaputera Waspada, Ikaputera Jemi Angga Ruhiat Kartika Dewi Kopong, Fransiska Sabu Kristian Ismail Lestari, Yuniati MAXSI ARY Maya Sari Najip Hendra S Parino Nitta Amelia Malik P. Agung, Ign. Wiseto Panggita Tria Oktaviani Parino, Najip Hendra S Pradana, Randy Purwadhi Purwadhi Raden Mohamad Herdian Bhakti Resma Rahmayani Ria Delia Rian Andriani Rian Andriani Rian Andriani, Rian Rina Dwi Handayani Rina Dwi Handayani Saparingga Dasti Putri Setiyariski, Ramdani Setyariski, Ramdani Siti Halimah Syarifuddin , Didin Tsya Erika Veranita, Mira Wibisono, Angki Wida Rubianti Wulandari Wulandari Yandi Muhammad Ramdhan Yuliana Pinaringsih Kristiutami