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All Journal SEGMEN Jurnal Manajemen dan Bisnis Proceedings of Annual International Conference Syiah Kuala University - Social Sciences Chapter Jurnal Manajemen dan Bisnis Indonesia Jurnal Studi Manajemen dan Bisnis Jurnal Akuntansi dan Bisnis International Journal of Business, Humanities, Education and Social Sciences (IJBHES) ABDI MOESTOPO: Jurnal Pengabdian pada Masyarakat Moestopo International Review on Social, Humanities, and Sciences (MIRSHuS) PARAHITA : Jurnal Pengabdian kepada Masyarakat Jurnal Abdi Masyarakat Multidisiplin Petanda : Jurnal Ilmu Komunikasi dan Humaniora JAKPI Journal of International Conference Proceedings JRAP (Jurnal Riset Akuntansi dan Perpajakan) International Journal of Accounting, Management, Economics and Social Sciences (IJAMESC)
Zulhawati
Universitas Teknologi Yogyakarta
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : Journal of International Conference Proceedings

 1 
EFFECT OF WORK MOTIVATION, WORK RULES AND WORKLOAD ON THE PERFORMANCE OF LECTURERS IN UNIVERSITIES Bambang Moertono Setiawan; Zulhawati Zulhawati; Joko Sutopo
Journal of International Conference Proceedings (JICP) Vol 2, No 1 (2019): Proceedings of the 3rd International Conference of Project Management (ICPM) Bal
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v2i1.417

Abstract

The challenge of lecturers in improving competency and competition is one of the references in the development of higher education institutions. Lecturers become one of the elements of success in achieving the vision and mission of universities or colleges. So that in order to achieve the target or goal, it is supported by achieving good lecturer performance. In this study, we will discuss how the relationship of improving the quality of performance and motivation of all levels in achieving a superior university through. University performance can be influenced by work motivation, workload and work rules. In order to achieve the most effective performance, special attention is needed for the performance of lecturers as the primary implementers of the education process in higher education. The purpose of this study was to analyse the positive direct effect of work motivation, workload and work rules on the performance of lecturers in universities. The object of this study took data at the University of X. Where in this study the analysis carried out on the performance of the lecturer with this variable showed the direct work motivation results on the performance of the lecturer. Other variables can also be seen from the organisation's work and workload in the organisation, if appropriately needed, it will produce good competence and quality of service from the three things needed by associations, research and community service in higher education.
CHATBOT SERVICES AT EDUCATIONAL INSTITUTIONS WITH CUSTOMER RELATIONSHIP MANAGEMENT Bambang Moertono Setiawan; Zulhawati Zulhawati; Agra Laksmi Maitri; Joko Sutopo
Journal of International Conference Proceedings (JICP) Vol 2, No 1 (2019): Proceedings of the 3rd International Conference of Project Management (ICPM) Bal
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (36.314 KB) | DOI: 10.32535/jicp.v2i1.404

Abstract

Online services at Educational Institutions are currently an essential means of interacting with customers both for promotion, academic services or various information on agency activities. The problem that occurs is limited service time that cannot be continuously online, outside working hours and customers who do not have time, to come to the institution to get various information. This study seeks to develop a solution to create a service interaction system that can provide answers automatically online, known as chatbot. The method developed in this chatbot uses text-based data mining that combines database work processes using Customer Relationship Management (CRM). The results of this study found that the relationship between customer interactions, institutions and chatbot applications were reviewed with CRM in the information service satisfaction level of 82% of the use of chatbot. Chatbot can help meet customer and institutional information needs.
Co-Authors Abdullah Agra Laksmi Maitri Andriansyah Andriansyah Anjarwati, Sri Apriani, Ari Arum, Mega Audra Jovani, Audra Aulawi, Dede Farhan Avinash Pawar Bambang Moertono Setiawan Dede Farhan Aulawi Defrianto Defrianto Diana Sari, Septi Dimas Darmawan Emita Wahyu Astami Hermiyetti Hermiyetti Ifah Rofiqoh Indra Ade Irawan Islamiah Kamil Islamiah Kamil Joko Sutopo Koento Hariono Laksono Trisnantoro Laras Sitoayu Lia Faj’rina Binuril Hidayati M Al-Amin Meiliyah Ariani, Meiliyah Minarni, Sarida Nasution, Ibnu Haris Nur Wening Nurafiah, Siti Patongai, Andi Mayasari Pujiastuti Pujiastuti Pujiastuti Rahmat Rizal, Izzati Rusmin Rusmin Ryani Dhyan Parashakti Sari, Riski Ulan Sitti Hikmawatty Suprayitno, Agung Triyani Budyastuti Wachyu Hari Haji Watriningsih Wisnu Wibowo Wulan Wanda Yolifiandri Zahera Mega Utama, Zahera Mega Zuhrofi, Ahmad