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All Journal Publisia: Jurnal Ilmu Administrasi Publik The International Journal of Accounting and Business Society Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) Pedagogia: Jurnal Pendidikan Jurnal Ilmu Kesehatan Referensi : Jurnal Ilmu Manajemen dan Akuntansi Reformasi : Jurnal Ilmiah Ilmu Sosial dan Ilmu Politik Jurnal Inovasi Ilmu Sosial dan Politik Journal of Governance Innovation Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara Jurnal Pengabdian Masyarakat Asia PERCIPIENCE International Journal of Social, Administration, & Entrepreneurship Journal of International Conference Proceedings JAMAS: Jurnal Abdi Masyarakat Indonesian Social Science Review Society Panoptikon JADMENT: Journal of Administration and Development
NOORA FITHRIANA
Universitas Tribhuwana Tungga Dewi
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences Other

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Meritokrasi Adaptif Digital: Pendekatan Baru dalam Reformasi Birokrasi Era Digital Wulandary, Roro Merry Chornelia; Fithriana, Noora
REFORMASI Vol 15, No 2 (2025)
Publisher : Universitas Tribhuwana Tunggadewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/rfr.v15i2.7589

Abstract

Bureaucratic reform in Indonesia aims to create professional, efficient, effective, transparent, and accountable governance. However, its implementation faces challenges such as low digital literacy among senior employees and bureaucratic–political interference that hinders the application of meritocracy. This study aims to analyze bureaucratic leadership strategies in implementing adaptive meritocracy in response to digitalization dynamics and bureaucratic–political relations, using a case study of Lowokwaru District, Malang City. The research employed a descriptive qualitative approach with snowball sampling, involving six informants from bureaucratic, academic, and legislative sectors. Data were collected through in-depth interviews, observations, and document reviews, and analyzed using the interactive model of Miles, Huberman, and Saldana. The findings show that meritocracy is relatively well understood at the leadership level but uneven at the operational level. Efforts through online recruitment and digital-based performance evaluation have been made but remain influenced by non-merit practices, seniority, and weak rule enforcement. This study proposes the “Digital Adaptive Meritocracy (DAM)” model, combining competence-based meritocracy, accelerated digital literacy, integrity- driven leadership, peer-learning, and strengthened oversight and rule of law to reinforce bureaucratic reform and accelerate government digitalization. Reformasi birokrasi di Indonesia bertujuan menciptakan tata kelola pemerintahan yang profesional, efisien, efektif, transparan, dan akuntabel. Namun, pelaksanaannya menghadapi tantangan seperti rendahnya literasi digital pegawai senior dan intervensi birokrasi-politik yang menghambat penerapan meritokrasi. Penelitian ini bertujuan menganalisis strategi pimpinan birokrasi dalam menerapkan meritokrasi adaptif terhadap dinamika digitalisasi dan hubungan birokrasi-politik, dengan studi kasus di Kecamatan Lowokwaru, Kota Malang. Penelitian menggunakan pendekatan kualitatif deskriptif dengan teknik snowball sampling, melibatkan enam informan dari unsur birokrasi, akademisi, dan legislatif. Data dikumpulkan melalui wawancara mendalam, observasi, dan telaah dokumen, kemudian dianalisis menggunakan model interaktif Miles, Huberman, dan Saldana. Hasil penelitian menunjukkan pemahaman meritokrasi di tingkat pimpinan cukup baik, tetapi belum merata di level pelaksana. Upaya telah dilakukan melalui rekrutmen daring dan penilaian kinerja digital, namun masih dipengaruhi praktik non-merit, senioritas, dan lemahnya penegakan aturan. Penelitian ini merekomendasikan model “Meritokrasi Adaptif Digital (MAD)” yang menggabungkan merit berbasis kompetensi, akselerasi literasi digital, kepemimpinan berintegritas, peer-learning, serta penguatan pengawasan dan supremasi hukum untuk memperkuat reformasi birokrasi dan mempercepat digitalisasi pemerintahan. 
Peran Lurah Meningkatkan Kualitas Pelayanan Surat Keterangan Tidak Mampu Di Kelurahan Sumbersari Kota Malang Noora Fithriana; Merniyasih Tatu Rija; Ronny Ersya Novianto Putra; Firman Firdausi
Journal of Governance Innovation Vol. 7 No. 2 (2025): Volume 7 Nomor 2, September 2025
Publisher : Program Studi Ilmu Pemerintahan Universitas Islam Raden Rahmat Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36636/jogiv.v7i2.8564

Abstract

The quality of public service fosters trust between the public and the government. While service personnel are dedicated to their roles, public services provided by the government often fall short of the highest quality. This is particularly true for the issuance of a financial hardship certificate, which requires improvement. At the urban-village administration level, enhancing the quality of public services requires strong leadership from the head. This study aimed to explore the role of the urban-village head of Sumbersari in Malang in improving the quality of public services related to the financial hardship certificate. The research used a qualitative method, gathering primary and secondary data from both verbal and visual sources through various techniques, including semi-structured interviews, observations, and documentation. It could be concluded that the urban-village head of Sumbersari undertaken two critical roles that help improve the quality of service regarding the financial hardship certificate: as an executor and as a director. By fulfilling these roles, the government could enhance the quality of service for the certificate in terms of responsiveness and reliability. Both the roles of the head of the urban village and the quality of service met expectations. The actions taken by the head were numerous and had received positive evaluations. Additionally, there were several sanctions in place when the head neglected his roles in delivering services.
EFISIENSI EFEKTIFITAS PENYELENGGARAAN PELAYANAN PUBLIK MEWUJUDKAN PELAYANAN PRIMA (STUDI DI KELURAHAN TLOGOMAS KECAMATAN LOWOKWARU KOTA MALANG) Agustinus Ghunu; Annisa Purwatiningsih; Noora Fithriana
Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) Vol 13, No 1 (2024)
Publisher : Universitas Tribhuwana Tungga Dewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/jisip.v13i1.2647

Abstract

This qualitative research focused on the timeliness and correctness of the public services of Birth Certificates and Unmarried Letters in the Tlogomas Sub-district to describe the reality of the efficiency of its service effectiveness in providing excellent service. In conducting it, the research gathered primary and secondary data and concluded that the sub-district provided its public services timely and accurately by guiding to Standard Operational Procedures. This research result meant that the Sub-district of Tlogomas providing its public services and effectively reaching its service aims was successful. The effectiveness of those public services brought the sub-district to excellent service in terms of both attitude and attention that were efficient as the officers would be able to be kind and mindful. Therefore, it was viable that the effectiveness of Birth Certificate and Unmarried Letter services in the Sub-district of Tlogomas has already been efficient in delivering public services excellently.Penelitian ini merupakan jenis penelitian kualitatif yang berfokus pada ketepatan waktu dan akurasi proses pelayanan Akta Kelahiran dan Surat Keterangan Belum Menikah agar dapat memberikan gambaran yang sesungguhnya tentang efisiensi efektivitas pelayanan publik dalam mewujudkan pelayanan prima di Kantor Kelurahan Tlogomas. Untuk menunjukkan hal tersebut, penelitian ini mengumpulkan data primer dan data sekunder. Hasil penelitian ini menunjukkan bahwa pelayanan Akta Kelahiran dan Surat Keterangan Belum Menikah pada Kelurahan Tlogomas sudah dilakukan secara tepat waktu dan akurat dengan berpedoman pada SOP. Artinya, Kelurahan Tlogomas berhasil menyelenggarakan pelayanan publik dan mencapai tujuan pelayanannya dengan efektif. Efektivitas pelayanan Akta Kelahiran dan Surat Keterangan Belum Menikah membawa Kelurahan Tlogomas pada pelayanan yang prima dari sikap dan perhatian dimana kedua segi ini efisien karena petugas bisa bersikap baik dan perhatian sebagaimana mestinya. Oleh karena itu, dapat dikatakan bahwa efektivitas pelayanan Akta Kelahiran dan Surat Keterangan Belum Menikah di Kelurahan Tlogomas sudah efisien guna mewujudkan pelayanan publik yang prima
Co-Authors Abd. Rohman Adhitama, Muhammad Okto Adiwidjaya, Ignatius Agung Nugroho Adi Agung Nugroho Adi Agung Nugroho Adi, Agung Nugroho Agung Suprojo Agustinus Ghunu Annisa Purwatiningsih Arsyad, Sukarnia Ate, Imelda Jaha Beny Sutami Blolon, Sesilia Kerong Dewi Citra Larasati Dewi, Rizki Fitria Dwinanarhati S, Emei Firman Firdausi Firman Firdausi Idianus , Ignatius Adiwidjaja, Ignatius Katarina . Kaurna, Elisabeth Kevin Djuka Wiliamto Larasati, Dewi Citra Marselus Yollan Lokabora Merniyasih Tatu Rija Misbahuddin Azzuhri Mochamad Idham Cholid Moh Farid Moses Irwanto Noberta Feri Nur Cisan Imran Kurman Ronny Ersya Novianto Putra Roro Merry Chornelia Roro Merry Chornelia Wulandary Rozikin, Mochammad Salome Silmia Sisilia Erna Sugeng Rusmiwari Veronika Eva Vida Ursula PS Wibawanti, Krisetya Prili Willy Tri Hardianto