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All Journal Tadbir: Jurnal Manajemen Pendidikan Islam QALAMUNA: Jurnal Pendidikan, Sosial, dan Agama al-Afkar, Journal For Islamic Studies Pendas : Jurnah Ilmiah Pendidikan Dasar Jurnal al-Ulum : Jurnal Pemikiran dan penelitian ke-Islaman Martabe : Jurnal Pengabdian Kepada Masyarakat PeTeKa JURNAL MANAJEMEN PENDIDIKAN ISLAM AL-IDARAH Jurnal Studi Guru dan Pembelajaran Islamika: Jurnal Keislaman dan Ilmu Pendidikan Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Jurnal Ilmiah Profesi Pendidikan Jurnal Pendidikan Islam Rabbani Wahana Karya Ilmiah Pendidikan al-fikrah: Jurnal Manajemen Pendidikan Indonesian Research Journal on Education Community: Jurnal Hasil Penelitian dan Pengabdian Masyarakat
Sayan Suryana
Universitas Singaperbangsa Karawang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemistry Decision Sciences, Operations Research & Management Education Energy Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Physics Public Health Social Sciences Other

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OPTIMALISASI KINERJA PEGAWAI TATA USAHA DALAM MENINGKATKAN MUTU PELAYANAN ADMINISTRASI KESISWAAN DI SEKOLAH MENENGAH PERTAMA Alvryansyah, Zahra; Sayan Suryana; Abdul Kosim
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 03 (2026): Volume 11 No. 03, September 2026 Processed
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i03.60362

Abstract

This article aims to describe the optimization of administrative staff performance in improving the quality of student administrative services at the junior secondary school level. The issue is important because student administration is directly related to data management, correspondence, archiving, information services, and students' daily administrative needs. This research used a descriptive qualitative approach. Data were collected through observation, interviews, and documentation involving the principal, head of administration, administrative staff, and students. The data were analyzed through data reduction, data presentation, and conclusion drawing. The findings show that administrative staff performance was reflected in work quality, service timeliness, responsibility, and cooperation. Student administrative services included student data management, document archiving, correspondence services, data correction, certificates, and information provision. Performance improvement was supported by task division, coordination, principal support, work discipline, technology use, and evaluation. However, several obstacles were found, including a limited number of administrative staff, high service volume at certain times, incomplete student requirements, and the need for stronger digital administration. The study concludes that administrative staff performance can improve service quality when supported by clear procedures, adequate facilities, continuous supervision, and staff competence development.
Co-Authors ABDI SETIAWAN Abdul Kosim Abubakar . Abubakar Umar Acep Nurlaili Agustin, Adinda Haya Allifya aliefaryudha, aliefaryudha Alma Kharissmawati Alvryansyah, Zahra Alya Rihhadatul Aisy Anitasari Anitasari Arya Budiman Astuti Darmiyanti Bagaskara, Genta Aulia Putri Bariah, Oyoh Ceceng Syarif Husein Deni Hardianto Dicky, Achmad Doddy Ali Gunawan Fauzi Miftakh Ferianto Ferianto Ika Nurjanah M. Makbul Mimin Maryati Muhamad Pandu Maulana Munafiah, Nida’ul Nufus, Azkiyah Nur Fitria Reza Nurlaeli, Acep Ramdhani, Khalid Saprialman Saprialman Saprialman, Saprialman Silvi Samsiah Tajudin Noor Tiara Ekha Lusviyanti Tika Kurnia Uswatun Hasanah Vinka Aurelia Zahwa Wulan Handayani Yuliana Yuliana Yuliani Yuliani Zain, Ahmad Nur