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THE BALI PROVINCIAL DPRD'S COMMISSION IV IMPLEMENTS ADAPTIVE GOVERNANCE IN RESPONSE TO EDUCATIONAL DISPARITIES IN REMOTE AREAS THROUGH THE CIPP MODEL I Gede Bayu Mahardika; Ida Bagus Raka Suardana
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 6 (2026): MAY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20062793

Abstract

This study aims to analyze the implementation of adaptive governance by Commission IV of the Bali Provincial DPRD in responding to educational disparities in remote areas using the CIPP (Context, Input, Process, Product) evaluation model. This research employs a descriptive qualitative approach, with data collected through in-depth interviews, field observations, and documentation. Informants were selected purposively based on their relevance to the research focus. The findings reveal that educational inequality in remote areas of Bali is a structural issue influenced by limited infrastructure, uneven distribution of resources, and socio-economic conditions. From the context aspect, there is a significant gap between ideal conditions and field realities. From the input aspect, resources are quantitatively adequate but not optimally distributed or utilized. In terms of process, policy implementation has shifted toward a more participatory and field-based approach, although it has not yet been systematically institutionalized. Meanwhile, from the product aspect, policies have produced initial impacts such as increased attention and educational assistance, but have not significantly reduced disparities. Overall, the implementation of adaptive governance remains in a transitional phase toward a more adaptive, responsive, and sustainable governance system.
BUILDING CUSTOMER LOYALTY FOR USERS OF KENCANA TRUSS LIGHT STEEL PRODUCTS IN BALI PROVINCE I Putu Yoga Adi Pratama; Ida Bagus Raka Suardana
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 9 (2026): AUGUST
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.21845091

Abstract

Customer loyalty has become a critical factor in maintaining competitiveness within Indonesia's lightweight steel industry, particularly in regions experiencing rapid construction growth such as Bali Province. This study aims to analyze the influence of product quality, brand image, and trust on customer loyalty, with customer satisfaction serving as a mediating variable among users of Kencana Truss lightweight steel products in Bali. A quantitative research approach with a causal associative design was employed. Data were collected through questionnaires distributed to 240 respondents selected using purposive sampling, consisting of retail customers, contractors, and building material retailers who had used Kencana Truss products. The data were analyzed using Structural Equation Modeling based on Partial Least Squares (SEM-PLS). The findings reveal that product quality has a positive and significant effect on brand image, customer satisfaction, and trust. Furthermore, brand image and trust significantly enhance customer satisfaction, while customer satisfaction exerts a strong positive influence on customer loyalty. The mediation analysis also confirms that customer satisfaction significantly mediates the relationship between product quality and customer loyalty. These results indicate that maintaining consistent product quality not only strengthens brand image and customer trust but also enhances customer satisfaction, ultimately fostering long-term customer loyalty. The study contributes to relationship marketing literature by providing empirical evidence from the Indonesian lightweight steel industry and offers practical implications for manufacturers seeking to improve customer retention through quality management and customer satisfaction strategies.