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All Journal Sosial Horizon: Jurnal Pendidikan Sosial Khasanah Ilmu - Jurnal Pariwisata Dan Budaya JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Jurnal Pendidikan Sejarah dan Riset Sosial Humaniora (KAGANGA) JOURNAL OF APPLIED BUSINESS ADMINISTRATION Dinamika Governance : Jurnal Ilmu Administrasi Negara Jurnal Riset Entrepreneurship Journal of Community Service and Empowerment ABIDUMASY : Jurnal Pengabdian kepada Masyarakat Jurnal Pariwisata Indonesia Journal Publicuho Jurnal Pariwisata PaRAMA : Panorama, Recreation, Accomodation, Merchandise, Accessbility Kegiatan Positif : Jurnal Hasil Karya Pengabdian Masyarakat Jurnal Spektrum Komunikasi El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Pesona Pariwisata Journal of Ekonomics, Finance, and Management Studies PESHUM Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan
Sheidy Yudhiasta
Tourism Department, UPN “Veteran” Jawa Timur
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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ASPEK DIMENSI TANGIBLE DAN RESPONSIVENESS PADA PELAYANAN BUS SURABAYA SIGHTSEEING AND CITY TOUR Sheidy Yudhiasta; Arnandhia Fatimah Azzahra
Jurnal Pariwisata PaRAMA : Panorama, Recreation, Accomodation, Merchandise, Accessbility Vol. 6 No. 2 (2026): Jurnal Pariwisata PaRAMA : Panorama, Recreation, Accomodation, Merchandise, Acc
Publisher : STAH Dharma Sentana Sulawesi Tengah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36417/jpp.v6i2.798

Abstract

The city of Surabaya has cultural heritage and historical buildings that can be used as history-based tourism. The Surabaya City Culture, Youth and Sports and Tourism Office is trying to introduce the attraction of Surabaya City tourism through the Surabaya Sightseeing and City Tour Bus. This study aims to analyze the tangible aspects and responsiveness of the Surabaya Sightseeing and City Tour Bus using a qualitative descriptive approach. Data collection techniques use interview, observation and documentation techniques. The research results show that the tangible aspects of the bus reservation system of SSCT, the appearance of tour guides and the infrastructure of the SSCT Bus have been running well. In the aspect of responsiveness, it shows how tour guides respond well to tourists who want to receive services, tour guides also perform services appropriately and tourist complaints are responded well to by tour guides.
Co-Authors Adham Roy Bhafiel Ahmad Hanafi Alex Agung Tri Laksono Ardhelia Damayanti Wirawan Arnandhia Fatimah Azzahra Arnetha Seputra Chelsi Okmelita Purnomo Devi Ananta Sari Endriana, Fathika Fondina Gusriza Garsione Agni Andrea Jihan Hasna Iftinan Joko Mijiarto Latif Ahmad Fauzan Leily Suci Rahmatin Leily Suci Rahmatin Maulana, Hendra Moch. Rifhan Arifin Muhammad Ali Akbar Muhammad Luqman Taufiq Nela Nafaza Kumala Ovia Putri Rahmadani Rahmatin, Leily Suci Reyhan Firmansyah Rifa Muhamad Rizki Sekar Kinari, Nadhira Wulandari, Arnita Putri