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All Journal Journal of Enterprise and Development (JED) SABBHATA YATRA : Jurnal Pariwisata dan Budaya Toba: Journal of Tourism, Hospitality, and Destination PEKAT : Jurnal Pengabdian Kepada Masyarakat Journal of Language, Communication, and Tourism SEJAGAT : Jurnal Pengabdian Masyarakat The International Journal of Studies in Social Sciences and Humanities (IJOSSH)
Uystka Hikmatul Kamiliyah NH
Politeknik Negeri Jember
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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Pengembangan Usaha Jasa Penatu (Laundry) Untuk Meningkatkan Layanan dan Nilai Tambah Ekonomi di TEFA Perhotelan Terpadu Politeknik Negeri Jember Utami, Lely Dian; Milawaty, Milawaty; NH, Uystka Hikmatul Kamiliyah; Dzulkifli, Muhammad
SEJAGAT : Jurnal Pengabdian Masyarakat Vol. 1 No. 3 (2025): February
Publisher : P3M Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/sejagat.v1i3.5822

Abstract

This community service activity aims to develop a laundry service business as an effort to improve services and economic added value at the TEFA Integrated Hotel of Politeknik Negeri Jember. The development of a laundry service business is considered very important because Politeknik Negeri Jember or Polije is a vocational university with BLU (Public Service Agency) status where Polije must provide services to the community in the form of providing goods and / or services that are sold without prioritizing profit and in carrying out its activities based on the principles of efficiency and productivity. This business development is expected to make a significant contribution to the quality of service at the TEFA Integrated Hotel Polije and can improve the economic welfare of business actors and the surrounding community. Methods for implementing this community service activity include three stages, namely the planning, the implementation, and the evaluation stages. These three stages were detailed more into the stage of needs analysis, the implementation of visits to laundry services, the provision of tools and the latest technology in laundry services, as well as evaluation. Additionally, this community service activity also included assistance in terms of business management, marketing, and effective customer service. Based on the implementation of this community service activity, it is expected that the laundry service business at the TEFA Integrated Hotel Polije will experience an improvement in service quality and better economic benefits, which in turn will have a positive impact toward the campus community and its surroundings.
The Influence of Product Quality and Museum Facilities on Visitor Satisfaction at the Sonobudoyo Museum Yogyakarta Mia Wahyu Lestari; Kamiliyah NH, Uystka Hikmatul
TOBA: Journal of Tourism, Hospitality, and Destination Vol. 4 No. 3 (2025): Agustus 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/toba.v4i3.6267

Abstract

This study aims to determine the effect of Product Quality and Museum Facilities on visitor satisfaction. This study uses a descriptive quantitative method. In this study, two hypotheses are being tested. The variables used in this study consist of independent variables, namely Product Quality (X1) and Facilities (X2), and a dependent variable, namely Visitor Satisfaction (Y). The data analysis tool used is IBM SPSS Statistics Version 26, with the analysis method being multiple linear regression. The sampling method used was purposive sampling, with a sample size of 100 respondents who had visited the Sonobudoyo Museum in Yogyakarta. The results of this study indicate that product quality significantly influences visitor satisfaction, while museum facilities do not significantly influence visitor satisfaction at the Sonobudoyo Museum in Yogyakarta. However, even though the facility aspect does not have a significant effect, it does not mean it can be ignored. Therefore, this study recommends that the Sonobudoyo Museum focus on improving and evaluating these aspects, especially the facility aspect, to create a better and more memorable cultural and historical tourism experience.  
Analysing equipment needs for hotel laundry business initiation: A case study of Teaching Factory (TeFa) Integrated Hotel Milawaty, Milawaty; Kamiliyah NH, Uystka Hikmatul; Utami, Lely Dian; Dzulkifli, Muhammad; Azizah, Safira Salsa Bila Fitrotin; Samsudin, Asep
International Journal of Studies in Social Sciences and Humanities (IJOSSH) Vol. 1 No. 2 (2024): November
Publisher : P3M Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/ijossh.v1i2.5557

Abstract

As a vocational college, Politeknik Negeri Jember (Polije) has developed teaching factories, or TeFa, as one manifestation of ‘learning by doing’ to provide skilled graduates for the industrial world. TeFa Integrated Hotel, one of 29 Teaching Factories established by Polije, is gearing up to give the students a small-size hospitality industry simulation. Thus, it intends to improve services by one of which is initiating a hotel laundry business. This research aims to analyse the equipment needed to initiate a laundry business at the TeFa Integrated Hotel. This laundry business is essential for the TeFa to fulfil the needs of customers and its housekeeping section to suppress the operational costs. This research applied a descriptive-qualitative method by collecting data through in-depth interviews and Focus Group Discussions (FDG). The results showed that to start a laundry business, some equipment must be available, including work equipment such as washing machines, dryers, irons, and ironing boards, as well as consumable equipment such as detergent, softener, bleach, acids, and alkalis. For a small-sized hotel laundry, the work equipment standard that must be met includes the size of the washing machine, which is usually equipped with a drying machine between 8-20 Kg adjusted to the room quota and variety of customers. As equipment is the main supporter in running a business, this research can be impactful in determining the business's success in the future. Additionally, any service improvements made by TeFa Integrated Hotel will further support Polije in providing the best graduates to the industry. 
Co-Authors Azizah, Safira Salsa Bila Fitrotin Dzulkifli, Muhammad Lely Dian Utami Meilinda, Lolita Mia Wahyu Lestari Milawaty Milawaty, Milawaty Miqawati, Alfi Hidayatu Muhamad Farhan Muhammad Dzulkifli Samsudin, Asep Subaniyah, Ummi Utami, Lely Dian Wardani, Peni Arianita