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All Journal Media Kesehatan Masyarakat Indonesia Jurnal Manajemen Informasi dan Administrasi Kesehatan Buletin KKN Pendidikan Avicenna : Journal of Health Research Jurnal Kesehatan Tambusai Jurnal Keilmuan dan Keislaman Sahabat Sosial: Jurnal Pengabdian Masyarakat Indonesian Health Journal
Yakob, Asmirati
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Religion Humanities Computer Science & IT Control & Systems Engineering Dentistry Education Engineering Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Mutu Layanan Peserta BPJS Kesehatan: Pendekatan Interaction Quality Dimension Ruslang; Yanuar Azis, Anugerah; Khaeriah B; Azizah, A. Nur; Mustafa, Idarwati; Mikhrunnisai, Andi; Yakob, Asmirati; Alfiyani, Lina
Jurnal Manajemen Informasi dan Administrasi Kesehatan Vol. 7 No. 1 (2024): JMIAK
Publisher : Program Studi D3 Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jmiak.v7i1.5426

Abstract

BPJS Kesehatan continues to improve the quality of health services through various facilities that work with it. According to BPJS Kesehatan data in 2021, there are 10,228 puskesmas and 7,078 private clinics as First Level Health Facilities (FKTP), and 2,745 hospitals as Advanced Referral Health Facilities (FKRTL). This study aims to analyze the quality of BPJS Health services from the perspective of participants using the Interaction Quality Dimension approach at Puskesmas Tanasitolo, Wajo Regency, South Sulawesi. The research approach used is quantitative with a descriptive design. Data collection was carried out through distributing questionnaires to 99 respondents, namely BPJS Health participants who met certain criteria. The results showed that the attitude, behavior, and expertise of health workers have a significant impact on BPJS Health patient satisfaction. Therefore, it is important to continue to improve these aspects to ensure optimal health services for BPJS Kesehatan patients at the Puskesmas.
Co-Authors Alfiani, Lina Alfiyani, Lina Alfi`ah Damayanti, Syalma Azizah, A. Nur B, Khaeriah Febriyanti, Rifiana Fitria Melina Flora Ramona Sigit Prakoeswa Hafiduddin, Muhammad Hasniati Rahmah, Anindita Ida Untari Ina Kuswanti Kaharani Putri, Widya karlina, nini Khaeriah B M, Warda Mikhrunnisai, Andi Muliyono, Didik Mulyono, Didik Mustafa, Idarwati Nirmawati Darwis Noor Alis Setiyadi Nurul Fatimah Pitaloka, Wunimas Daya Putri, Widya Kaharani Rahayu, Nur Vita Amelia Rahmah, Anindita Hasniati Rahmat, Rezqiqah Aulia Ramlan, Pratiwi Rifai, Triaman Rizqi, Mohammad Fathur Rohmat rohmat Ruslang, Ruslang Samsuri, Muhammad Santoso, Efrans Budi Sri Sat Titi Hamranani Sri Utami Sumaji, Muhammad Anis SUMARNI Sumini Sumini, Sumini Tetti Surianti Tikirik, Wita Oileri Tri Atmojo, Joko Umam, Devid Noor Umi Budi Rahayu Uzizulloh, Muhammad Rafi Widiyanto, Aris Yanuar Azis, Anugerah Yuli Kusumawati