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All Journal Jurnal Kebijakan Publik JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Pendas : Jurnah Ilmiah Pendidikan Dasar JURNAL PENDIDIKAN TAMBUSAI Journal of Humanities and Social Studies Jurnal Ilmiah Tata Sejuta STIA Mataram Jurnal Sosial Humaniora Sigli International Journal Of Science, Technology & Management (IJSTM) Jurnal Ilmiah Wahana Pendidikan Arus Jurnal Sosial dan Humaniora PREDIKSI : Jurnal Administrasi dan Kebijakan Jurnal Ilmu Administrasi Negara jurnal administrasi politik dan sosial Aplikasi Administrasi: Media Analisa Masalah Administrasi Journal of Governance and Administrative Reform Jurnal Mengkaji Indonesia Indonesian Research Journal on Education Innovative: Journal Of Social Science Research VISA: Journal of Vision and Ideas RESLAJ: Religion Education Social Laa Roiba Journal Future Academia : The Journal of Multidisciplinary Research on Scientific and Advanced Jurnal Pengabdian Kepada Masyaraka Pelita Nusantara
Manggalou, Singgih
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IMPLEMENTASI KEBIJAKAN DURASI PENYELESAIAN SP2D DI KPPN SURABAYA 1 PERIODE TRIWULAN IV TAHUN 2023 S P, Friska Mauliva; Manggalou, Singgih
PREDIKSI : Jurnal Administrasi dan Kebijakan Vol 23, No 1 (2024)
Publisher : Universitas 17 Agustus 1945 Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31293/pd.v23i1.7525

Abstract

Sebagai Kuasa Bendahara Umum Negara, KPPN bertugas dalam penyelenggaraan penyaluran dana APBN kepada mitra kerja atau dikenal dengan Satuan Kerja. Dalam memberikan melaksanakan tugasnya, pelayanan yang prima menjadi fokus utama. Oleh sebab itu, setiap lembaga resmi memiliki kebijakan. Seperti KPPN Surabaya 1 memberikan pelayanan kepada Satker berdasar pada Keputusan Jenderal Perbendaharaan No.KEP- No.KEP-66/PB/2013 tentang Standar Prosedur Operasi dalam Rangka Pencairan Dana pada Kantor Pelayanan Perbendaharaan Negara yang mempersingkat durasi penyelesaian dari 1 hari menjadi hanya 1 jam. Pada penelitian ini penulis ingin mengetahui implementasi kebijakan durasi penyelesaian Surat Perintah Pencairan Dana di KPPN Surabaya 1 Periode Triwulan IV Tahun 2023. Metode penelitian yang digunakan yaitu kualitatif-deskriptif dengan menyajikan data secara naratif, dengan melibatkan pegawai Seksi Pencairan dana dan Seksi Bank. Hasil penelitian menunjukkan bahwa implementasi berjalan dengan baik. Namun ditemukan beberapa kendala terkait keterlambatan penyelesaian SP2D yaitu kualitas server yang terkadang lemah dan peak season
Implementasi Pengangkatan Anak Dalam Perspektif Perlindungan Anak Melalui Dinas Sosial Provinsi Jawa Timur Simanjuntak, Maria Equina Rotua; Manggalou, Singgih
PREDIKSI : Jurnal Administrasi dan Kebijakan Vol 23, No 1 (2024)
Publisher : Universitas 17 Agustus 1945 Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31293/pd.v23i1.7532

Abstract

Fenomena anak terlantar atau anak yang tidak memiliki orang tua menjadi permasalahan yang cukup kompleks di berbagai negara khususnya Negara Indonesia. Permasalahan tersebut memerlukan adanya penanganan yang baik dalam menangani permasalahan tersebut. Pemerintah melalui Peraturan Pemerintah Nomor 54 Tahun 2007 Tentang Pengangkatan anak yang merupakan salah satu solusi dalam masalah anak terlantar supaya anak mendapat hak dalam kesejahteraan anak. Penelitian ini bertujuan untuk mengetahui bagaimana berjalannya proses pengangkatan anak dalam mengatasi masalah anak terlantar di Jawa Timur. Penelitian ini menggunakan teori implementasi kebijakan publik menurut George C. Edward III dan menggunakan metode penelitian deskriptif dengan pendekatan kualitatif menurut Creswell. Pengumpulan informasi dan data dalam penelitian ini menggunakan Teknik wawancara. Hasil penelitian menunjukkan komunikasi berjalan dengan baik dan berkesinambungan, disposisi yang dilaksanakan sesuai fungsi dan tanggung jawabnya, sumber daya yang jelas dimanfaatkan sebagaimana mustinya, serta struktur birokrasi sudah tepat. Berdasarkan teori implementasi yang dikemukakan oleh Edward III, bahwa proses pengangkatan anak atau Adopsi dapat berjalan dan berhasil apabila secara keseluruhan faktor tersebut terlaksana.
Analysis of Readiness for Implementation of the Smart City Masterplan in Wonogiri Regency Manggalou, Singgih; Uang, Yulinda; Azizatun, Binti; Bataha, Katerina
International Journal of Science, Technology & Management Vol. 4 No. 1 (2023): January 2023
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v4i1.706

Abstract

The development of the world's digital governance era has reached the development of smart city 4.0. Not many cities can make that happen. In Indonesia, the movement towards smart cities is still starting to be echoed. So it is necessary to prepare and have the will of the region to implement a smart city because of the difficulty in preparing to implement a smart city. Wonogiri Regency is one of the districts selected for smart city implementation because the achievement of the Electronic-Based Government System (SPBE) indicator has increased. The purpose of this study was to analyze the readiness of implementing a smart city master plan in the Wonogiri Regency. This research is a qualitative type with data collection techniques through in-depth interviews with 8 purposively selected informants. The researcher found that the readiness of the five components (nature, structure, infrastructure, superstructure, and culture) was 51% in good condition, 32% in moderate condition, and 17% in poor condition. This means that it is necessary to increase the structural and superstructure components where conditions are still bad. Recommendations in increasing readiness for smart city implementation include making regional smart city policies; improving the quality of the relevant apparatus to improve the quality of ICT capabilities; increasing the amount of budget in the smart city program; and preparing supporting institutions
Evaluasi Program Ning Yaonah Dalam Pelayanan Akta Kematian Di Kabupaten Jombang Safitri, Shavira Aulia; Manggalou, Singgih
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 10, No 1 (2026): Februari 2026
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jim.v10i1.2026.50-58

Abstract

Penelitian ini bertujuan untuk mengevaluasi pelaksanaan Program Ning Yaonah dalam pelayanan akta kematian di Kabupaten Jombang. Metode yang digunakan adalah penelitian kualitatif dengan pendekatan deskriptif. Teknik pengumpulan data dilakukan melalui wawancara, observasi, dan dokumentasi. Analisis evaluasi menggunakan teori William N. Dunn yang meliputi enam kriteria, yaitu efektivitas, efisiensi, kecukupan, perataan, responsivitas, dan ketepatan. Hasil penelitian menunjukkan bahwa Program Ning Yaonah telah memberikan kemudahan akses pelayanan akta kematian secara digital. Namun, pada tataran implementasi program belum berjalan optimal, terutama dalam aspek efektivitas, efisiensi, kecukupan, perataan, responsivitas, dan ketepatan. Kendala utama meliputi keterbatasan sumber daya manusia, infrastruktur jaringan yang belum merata, dan sistem Ning Yaonah yang masih sulit dipahami, serta minimnya sosialisasi layanan kepada masyarakat. Oleh karena itu, diperlukan penguatan sistem layanan, peningkatan kapasitas aparatur, dan strategi sosialisasi yang berkelanjutan agar pelayanan akta kematian berbasis digital dapat berjalan lebih optimal.
The Implementation of Clean Water Service Provider PERUMDAM Tirta Kencana Jombang Regency Rahmawati, Biwin; Manggalou, Singgih
Jurnal Kebijakan Publik Vol 16, No 4 (2025)
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31258/jkp.v16i4.8862

Abstract

Water resources are part of limited natural resources both in terms of quality and quantity in meeting human needs. The existence of Regional Drinking Water Company (PERUMDAM) has a strategic role in ensuring the distribution of clean water evenly, considering its urgency for various sectors of life. PERUMDAM Jombang Regency, as one of the Regional Owned Enterprises (BUMD) in Indonesia, seeks to carry out this function. However, the services provided still face obstacles, especially for people who rely heavily on the provision of drinking water, so the implementation is not fully optimal. Like the number of customer reports received by Tirta Kencana Regional People's Representative Council. This study used a qua-litative approach using descriptive methods, referring to George C. Edward III's theory of policy implementation, which includes four main variables: communica-tion, resources, disposition, and bureaucratic structure as major references in identifying the results of this study. Data collection techniques include interviews, observations, and documentation. Research results show that clean water services are running quite successfully, as shown by the availability of clear SOPs and the good attitude of employees. However, there are still obstacles in terms of information clarity and limitations in maintaining the water distribution network. This finding emphasizes the need to improve communication and optimize infrastructure to improve the quality of clean water services for the community.
Pemberdayaan Kelompok Sadar Wisata (POKDARWIS) dalam Pengembangan Desa Wisata Peneleh Kota Surabaya Devani Pradipta Syaharani; Gracea Devina Subiantoro; Khusnia Nazila Irawati; Juliana, Wina; Manggalou, Singgih
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 29 Nomor 1
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v29i1.308

Abstract

Tourism is a strategic sector in national and regional economic development as it can create employment opportunities, increase community income, and promote the preservation of local culture. One effective approach in tourism development is through local community empowerment, as implemented in the concept of Community Based Tourism (CBT). This research examines the role of Tourism Awareness Groups (POKDARWIS) in community empowerment efforts in Peneleh Tourism Village, Surabaya City. Peneleh Tourism Village has high historical and cultural potential, such as the house of national figure H.O.S Tjokrominoto, Dutch cemetery, and traces of settlements since the 13th century. The Surabaya City Government through the Department of Culture, Youth, and Sports as well as Surabaya City Tourism has established and empowered POKDARWIS as the main driver in managing tourism potential based on community participation. This research uses a descriptive-qualitative approach with literature study and field observation methods. The study results show that POKDARWIS plays an active role in tour guide training, local product development, and digital promotion. Therefore, recommendations are focused on strengthening synergy between POKDARWIS, government, and other stakeholders to realize the sustainability of Peneleh Tourism Village as a leading community-based destination.
KUALITAS PELAYANAN PASIEN RAWAT JALAN PROGRAM JKN DI PUSKESMAS SEDATI KABUPATEN SIDOARJO Yossyefa Nabila Choirunnisa Putri; Manggalou, Singgih
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 11 No. 03 (2026): Volume 11 Nomor 03, September 2026 Posted
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v11i03.59950

Abstract

The rising number of National Health Insurance (JKN) participants and the high volume of outpatient visits at Puskesmas Sedati, Sidoarjo Regency, challenge the maintenance of service quality, even though Community Satisfaction Survey (SKM) scores remain very good. However, public reviews on Google Review reveal a gap between administrative assessments and patients' actual experiences, particularly regarding staff communication attitudes. This study aims to describe the quality of outpatient services under the JKN Program at Puskesmas Sedati using the SERVQUAL model, covering five dimensions: tangible, reliability, responsiveness, assurance, and empathy. The research applies a qualitative method with a descriptive approach, with data collected through interviews with patients, health workers, and service management at Puskesmas Sedati. Results show that the tangible dimension has run well, although seating capacity during visit surges and queue speaker clarity still need improvement. The reliability dimension has run very well, with service procedures consistently following standard operating procedures. The responsiveness dimension is considered not yet optimal due to limited use of complaint channels by patients. The assurance dimension has run very optimally, supported by certainty of service schedules and free-of-charge financing under JKN provisions. Meanwhile, the empathy dimension has run fairly well, although consistency in staff friendliness and courtesy across all service units still needs evaluation. Overall, the quality of JKN outpatient services at Puskesmas Sedati is categorized as good, with recommendations for improving physical facilities, promoting complaint mechanisms, and ensuring consistent staff service attitudes across all units.
Co-Authors Afif, Aria Agatha, Bidari Amelia Alya, Asca Prita Angelia, Maria Degly Ardelia, Sephia Abidah Ardiningrum, Sekar Damayanti Azizatun Nafi’ah, Binti Azizatun, Binti Choirul Annas, Muhammad Chrisanty, Rachel Zefanya Devani Pradipta Syaharani Dewi, Avela Dewi, Sarah Pramesti Puspa Febriansyah, Moch Rozzaq Firdaus, Ananda Dwi Gracea Devina Subiantoro Handoyo, Muhammad Akbar Putra Hapsari, Kurnia Widya Angellina Ilham Wijaya, Muhammad Indriani, Silmah Salsabilla Jannatul, Ferdous Juliana, Wina Khoirril, Oktavia Putri Khusnia Nazila Irawati Marshalena, Julia Azizah Maulana, Muhammad Rifqi Al Akhdan Maylani, Berlian Fauzia Nariya Vitasari, Nadira Novita, Noftarida Dina Nugraha, Henri Aditya Nur Firdaus, Annisa Nur Wachidah, Dyanita Permata Sari, Bella Ayu Sherlyta Rahmawati, Biwin Ramandita, Tiara Dwi Reswari, Risma Ardana Rituanta, Dhani Dhanaputra S P, Friska Mauliva Sadewo, Sadam Safitri, Shavira Aulia Sari, Nova Dwi Nur Kumala Simanjuntak, Grace Yohana Simanjuntak, Maria Equina Rotua Sudariyanto, Anin Dyas Syafiqotul Maulah, Nur Uang, Yulinda Wijaya, Sabrina Kansatania Yossyefa Nabila Choirunnisa Putri