Garuda - Garba Rujukan Digital

The Role of Employee Engagement Mediating Digital Leadership and Organizational Support on Employee Performance at Siloam Bali Hospital MARIANI, Kadek Lina; SANTOSO, R Tri Priyono Budi; KOMALASARI, Yeyen; JUNAEDI, I Wayan Ruspendi
Journal of Entrepreneurial and Business Diversity Vol. 2 No. 2 (2024): Journal of Entrepreneurial and Business Diversity. (April-June)
Publisher : PT. Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jebd.v2i2.184

Purpose:The research on this occasion aimed to determine the influence of digital leadership and organizational support on employee performance, mediated by employee involvement among Siloam Hospital Bali employees. Methodology :The method used in carrying out this research is a quantitative approach. The sample that supports this research is employees recorded as working at Siloam Hospital Bali with a total of 84 data. The techniques used to make searching and collecting data easier are questionnaires, interviews and documentation accompanied by observation. The analytical technique used to answer the hypothesis is quantitative descriptive analysis and Partial Least Square (PLS) applying the Structural Equation Modeling (SEM) equation model. Findings :The results of this series of research show that 1) digital leadership without providing results influences employee engagement, 2) digital leadership without providing results influences employee performance, 3) organizational support provides results with a positive influence and occurs significantly on employee engagement, 4) organizational support provides results with a positive influence and significant attitude on employee performance. Implication :5) employee engagement provides results with a positive influence and significant relationship on employee performance, 6) employee engagement without being able to mediate the influence of digital leadership on employee performance, 7) engagement employees succeeded in mediating the influence of organizational support on employee performance.

Factors Influencing Women’s Career Development (A Case Study of Female Workers in Bali Province) AMANDA S, E. S. Ghea; KOMALASARI, Yeyen; SANTOSO, R Tri Priyono Budi; I Wayan Ruspendi JUNAEDI
Integration: Journal Of Social Sciences And Culture Vol. 2 No. 1 (2024): Integration: Journal Of Social Sciences And Culture (January – March)
Publisher : PT. Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijssc.v2i1.152

Purpose:The research objectives are to identify the factors influencing women's career development, especially in Bali, and determine which factors dominate their career development on the island.Methodology:This research employs a quantitative approach with a survey method to collect data from women holding high positions in companies or institutions in Bali Province. The instrument used for data collection is a questionnaire containing questions related to factors influencing women's career development. Data analysis in this study utilizes factor analysis. The research sample consists of 130 married women with at least one child holding high positions in Bali Province companies or institutions.Findings:The research on the factors influencing women's career development in Bali reveals three key factors. First, the Career Development factor highlights the importance of career position changes in women's careers in Bali. Second, the Career Values & Influences factor emphasizes the importance of personal compromise in women's careers. Third, the Success Perspective factor underscores the sacrifices and benefits of success in women's careers.Implication:The research findings indicate the need to focus on career development and understanding personal values to achieve career success for women, especially in Bali.

Meningkatkan Kesediaan Membayar Konsumen melalui CRM dan Kualitas Pelayanan: Peran Kunci Kepuasan Konsumen sebagai Mediator Santoso, Bagastya Christian; Santoso, R Tri Priyono Budi; Santoso, Nelvina Christanti
Ekuitas: Jurnal Pendidikan Ekonomi Vol. 12 No. 1 (2024)
Publisher : Fakultas Ekonomi Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ekuitas.v12i1.83050

This study aims to explain how customer satisfaction influences customer satisfaction and how customer relationship management, service quality, and customer satisfaction affect consumer willingness to pay. It also explains how customer satisfaction acts as a mediator between customer satisfaction and the relationship between customer relationship management and service quality and consumer willingness to pay. 126 respondents were chosen for the study using a purposive sampling technique, and the study was carried out at the Puri Saron Hotel Denpasar using a questionnaire. Path analysis and the Sobel Test were used to examine the study's findings and assess the mediation hypothesis. The study's findings provide an explanation for the substantial positive correlation that exists between the dependent and independent variables. In addition, the relationship between customer relationship management and service quality and willingness to pay of the customer can be mediated by the variable of customer satisfaction.

Performance Analysis Measured by Key Performance: (Case Study on Siloam Hospitals Bali) Virnanda, Vika; Santoso, R Tri Priyono Budi; Adinegara, Gusti Ngurah Joko; Junaedi, I Wayan Ruspendi
The Eastasouth Management and Business Vol. 3 No. 01 (2024): The Eastasouth Management and Business (ESMB)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esmb.v3i1.307

Humans are the main asset in an organization, so human resources (HR) must be managed and utilized in a balanced and humane manner. A private hospital is a health institution owned by a non-profit and private company whose operational activities are financed through payments for medical services by the patients themselves. Siloam Hospital Bali is located at Jl. Sunset Road No. 818, Kuta, Kec. Kuta, Badung Regency, Bali with a total of 73 employees as respondents. This research aims to determine performance analysis as measured by key performance (financial and profitability, customer satisfaction, internal processes, learning and growth and company performance). The research data is secondary data obtained from Siloam Hospitals Bali. Testing the research hypothesis used SPSS (Statistical Product and Service Solution) analysis techniques. The research results show that financial and profitability (X1), customer satisfaction (X2), internal processes (X3), learning and growth both partially and simultaneously have a positive and significant influence on company performance (Y). It is hoped that in future research other variables that influence company performance can be examined.

Meningkatkan Kesediaan Membayar Konsumen melalui CRM dan Kualitas Pelayanan: Peran Kunci Kepuasan Konsumen sebagai Mediator Santoso, Bagastya Christian; Santoso, R Tri Priyono Budi; Santoso, Nelvina Christanti
Ekuitas: Jurnal Pendidikan Ekonomi Vol. 12 No. 1 (2024)
Publisher : Fakultas Ekonomi Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/ekuitas.v12i1.83050

This study aims to explain how customer satisfaction influences customer satisfaction and how customer relationship management, service quality, and customer satisfaction affect consumer willingness to pay. It also explains how customer satisfaction acts as a mediator between customer satisfaction and the relationship between customer relationship management and service quality and consumer willingness to pay. 126 respondents were chosen for the study using a purposive sampling technique, and the study was carried out at the Puri Saron Hotel Denpasar using a questionnaire. Path analysis and the Sobel Test were used to examine the study's findings and assess the mediation hypothesis. The study's findings provide an explanation for the substantial positive correlation that exists between the dependent and independent variables. In addition, the relationship between customer relationship management and service quality and willingness to pay of the customer can be mediated by the variable of customer satisfaction.

PENDAMPINGAN DIGITAL MARKETING MELALUI DESAIN FLYER PROMOSI PADA PUNCAK BUKIT LESTARI BEDUGUL-BALI Komalasari, Yeyen; Negara, Gusti Ngurah Joko Adi; Trimurti, Christimulia Purnama; Santoso, R Tri Priyono Budi; Junaedi, I Wayan Ruspendi; Dewi, Dewa Ayu Dwi Sukma; Antara, I Ketut Ady Merta; Windayanti, Putu Ayu; Wirnawan, I Wayan Agus
Seminar Nasional Aplikasi Iptek (SINAPTEK) Vol. 7 (2024): PROSIDING SINAPTEK
Publisher : LPPM Universitas Dhyana Pura

Show Abstract | Download Original | Original Source | Check in Google Scholar

Puncak Bukit Lestari merupakan salah satu tempat wisata camping di Bedugul, Kabupaten Tabanan, Provinsi Bali dengan pemandangan alam pegunungan yang indah dan udara sejuk. Usaha ini perlu melakukan promosi untuk memperluas jangkauan konsumen, memperkenalkan produk dan jasa yang ditawarkan serta meningkatkan kunjungan wisatawan. Kendala yang dihadapi bahwa, dalam proses promosi masih menggunakan cara konvensional, sehingga menyebabkan biaya promosi cukup besar. Efisiensi biaya dapat dilakukan dengan membuat media promosi secara mandiri dan mempromosikannya pada media digital. Kendala berikutnya yang dihadapi adalah keterbatasan sumber daya yang memiliki kemampuan untuk memperkuat digital marketing. Pada kegiatan pengabdian kepada masyarakat ini, Program Magister Manajemen FBPPH Undhira memberikan sosialisasi mengenai pentingnya digital marketing dan pelatihan pembuatan flyer promosi menggunakan aplikasi Canva. Pelatihan diikuti oleh seluruh karyawan Puncak Bukit Lestari. Peserta pelatihan menyatakan bahwa pelaksanaan kegiatan berjalan dengan baik dan efektif. Peserta juga dapat memahami materi yang diberikan dan merasa mudah dalam mengikuti tutorial pembuatan flyer. Pada akhir pelatihan, mereka sudah berhasil membuat media promosi berupa flyer secara mandiri guna memperkuat digital marketing.

Innovation Capability of Learning Orientation Mediators on the Performance of Tourism Industry MSMEs Santoso, R Tri Priyono Budi; Fettry, Sylvia; Hermawati, Adya; Bahri, Syamsul; Fatmawati, Endang; Ali, Shujahat
Jurnal Aplikasi Manajemen Vol. 22 No. 1 (2024)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2024.022.01.08

The aim of this research is to prove the influence of learning orientation on the innovation ability and performance of MSMEs. Innovation ability mediates the influence of learning orientation on the performance of tourism MSMEs in Greater Malang. A quantitative approach was used with 100 tourism MSME owners in Malang Raya, East Java, Indonesia. Using Structural Equation Modeling (SEM) analysis, it shows that learning orientation has an influence on innovation ability and MSME performance and innovation ability has an influence on MSME performance and innovation ability is able to mediate the relationship between learning orientation and the performance of tourism MSMEs in Malang Raya. Based on the research findings, suggestions are put forward that tourism MSME actors in Greater Malang must adapt to environmental changes so that future researchers can study the business environment and market orientation to improve the performance of tourism MSMEs in Greater Malang.

The Role of Green HRM in Mediating the Influence of Leadership on Employee Performance at Hotel in Kuta Mastra, Agus Satyananda; Santoso, R Tri Priyono Budi; Utama, I Gusti Bagus Rai; Nainggolan, Gilbert
The Eastasouth Management and Business Vol. 4 No. 01 (2025): The Eastasouth Management and Business (ESMB)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esmb.v4i01.692

This study aims to determine the influence of leadership on employee performance as mediated by Green HRM. Green HRM is an approach to human resource management that integrates environmentally friendly practices to support organizational sustainability and reduce negative environmental impacts. This study utilizes Social Exchange Theory (SET) and Self-Determination Theory (SDT) to provide a perspective on how the relationship between a company and its employees influences their performance outcomes. This quantitative study employed a survey method with questionnaires and closed-ended triangulation interviews. The study was conducted in five star-rated hotels that have implemented Green HRM, with a sample of 91 registered employees. Data analysis used path analysis.

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