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All Journal The International Journal of Business Review (The Jobs Review) Community Engagement and Emergence Journal (CEEJ) CENDEKIA : Jurnal Ilmu Pengetahuan Jurnal Sosial dan Abdimas Service Management Triangle : Jurnal Manajemen Jasa Research of Service Administration Health and Sains Healthys Journal of Social And Economics Research Business Management Jurnal Manajemen, Akuntansi, Ekonomi Paradoks : Jurnal Ilmu Ekonomi journal of social and economic research PESHUM
Rohendi, A
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

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Performance Evaluation of Simrs Utilization in Optimizing Patient Services at the PKU Muhammadiyah Clinic in Nort Lombok Tahang, Andi Setiawan; Rohendi, A; Efawati, Yen
Jurnal Manajemen, Akuntansi, Ekonomi Vol. 4 No. 3 (2026): Jurnal Manajemen, Akuntansi, Ekonomi
Publisher : CV. Era Digital Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59066/jmae.v4i3.1996

Abstract

This study evaluated the utilization performance of the Hospital Management Information System (Sistem Informasi Manajemen Rumah Sakit/SIMRS) in optimizing outpatient and inpatient services at the PKU Muhammadiyah Clinic, North Lombok, Indonesia, and identified key constraints and improvement measures. A qualitative evaluative design was applied using direct observation, semi-structured interviews with ten informants (clinic staff and patients), and document analysis. Data were analyzed using an interactive qualitative analysis approach and credibility was strengthened through source and method triangulation. The findings indicate that SIMRS supports improved access to patient information, reduced administrative workload, and more convenient service procedures. However, optimization remains limited due to uneven user competence and digital literacy, insufficient training, outdated hardware, unstable internet connectivity, and incomplete system menus that require parallel manual processing. These constraints contribute to data inconsistencies, fragmented workflow integration, and challenges in insurance claim processes. Improving SIMRS performance requires integrated socio-technical interventions, including continuous capacity building, clearer user guidance and accountability for data entry, infrastructure upgrades, system refinement aligned with clinical workflows, and sustained organizational commitment.
The Effect of Working Capital Management Effectiveness and Fixed Asset Management Efficiency on the Financial Performance of Anutapura Regional Hospital, Palu City Wentinusa, Stella Maria; Rohendi, A; Asril, Juli
Research of Service Administration Health and Sains Healthys Vol 7, No 1 (2026): Research of Service Administration Health and Sains Healthys (Maret)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v7i1.10353

Abstract

This study aims to analyze the effect of working capital management effectiveness and fixed asset management efficiency on the financial performance of RSUD Anutapura Palu. The independent variables used are Working Capital Turnover (WCT) and Fixed Asset Turnover (FAT), while financial performance is measured using Return on Fixed Assets (ROFA). A quantitative approach was employed, using multiple linear regression analysis based on financial report data from 2017 to 2022. The results indicate that WCT and FAT simultaneously have no significant effect on ROFA, as shown by a significance value of 0.906 (> 0.05), thus rejecting the alternative hypothesis. These findings suggest that other factors such as high operational costs, fluctuations in BPJS revenue, and the lack of integration of financial indicators into strategic planning documents have a more dominant influence on financial performance. Therefore, improvements in integrated financial management systems and the implementation of result-based budgeting principles are necessary to enhance efficiency and ensure the hospital's financial sustainability.
Analysis of the Effect of Marketing Mix 9p on Revisit Interest of Outpatient Patients at Metta Medika Hospital in Padangsidimpuan City Putri, Rizkitha Martono; Rohendi, A; Suwardhani, Achmad Dheni
Research of Service Administration Health and Sains Healthys Vol 7, No 1 (2026): Research of Service Administration Health and Sains Healthys (Maret)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v7i1.10332

Abstract

Hospital marketing is carried out to fulfill patient needs and desires and generate profits for the hospital. A good marketing strategy requires a marketing mix method to achieve health service goals. The marketing mix is a hospital's main business closely related to patient behavior in utilizing services. The intention to revisit is influenced by patient perceptions of the marketing mix. This study aims to analyze the effect of the 9P marketing mix on the intention to revisit outpatients at Metta Medika Hospital, Padangsidimpuan City. The study uses quantitative methods with a sample of 340 outpatients selected using incidental sampling. Data collection uses questionnaires with a Likert scale. Data processing uses the Classical Assumption Test and multiple linear regression analysis with Statistical Package For The Social Science (SPSS). Partial research results show that process (p=0.029), physical evidence (p=0.000), people (p=0.007), and public relations (p=0.000) variables significantly influence revisit intentions. Meanwhile, product, price, place, promotion, and power variables do not have a significant effect. Simultaneously, all 9P marketing mix variables have a significant effect (F=28.814; p=0.000) with an R Square value of 0.440, indicating 44% of the variation in revisit intention can be explained by the 9P marketing mix variables.
ANALISIS PENERAPAN REKAM MEDIS ELEKTRONIK (RME) MENGGUNAKAN METODE TECHNOLOGY ACCEPTANCE MODEL (TAM) DI RS. PERMATA DALIMA SERPONG Salzabilla, Cherryl Anadya; Rohendi, A; Rinawati, Rinawati
CENDEKIA: Jurnal Ilmu Pengetahuan Vol. 6 No. 3 (2026)
Publisher : Pusat Pengembangan Pendidikan dan Penelitian Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51878/cendekia.v6i3.10721

Abstract

The development of globalization and changes in digital technology in the health sector have encouraged various healthcare facilities, including Permata Dalima Serpong Hospital, to use information technology such as Electronic Medical Records (EMR) to provide more efficient services, more accurate data, and better medical decision-making. Although EMR has been mandated by Minister of Health Regulation No. 24 of 2022 and is expected to overcome weaknesses in manual recording, its implementation still faces problems such as insufficient workforce skills, lack of training, and low system integration, resulting in suboptimal acceptance and use of EMR. This study aims to determine the factors influencing user acceptance of the EMR system in the inpatient unit of Permata Dalima Serpong Hospital using the Technology Acceptance Model (TAM) method. This study uses a quantitative approach, with a causal research type. The population in this study is all healthcare workers who are involved in electronic medical records in the inpatient unit of Permata Dalima Serpong Hospital. Using simple random sampling, a sample of 154 people was obtained. Data collection was conducted through primary questionnaires and analyzed using structural equation modeling (SEM) with Partial Least Squares (PLS). The results showed a significant positive effect of perceived usefulness on attitudes toward use, a significant positive effect of perceived ease of use on attitudes toward use, a significant positive effect of perceived usefulness on intention to use, no significant positive effect of perceived ease of use on intention to use, a significant positive effect of attitude toward use on intention to use, and a significant positive effect of intention to use on actual use of electronic medical records among healthcare workers in inpatient care at Permata Dalima Hospital, Serpong. ABSTRAK Perkembangan globalisasi dan perubahan teknologi digital di bidang kesehatan mendorong berbagai fasilitas pelayanan kesehatan, termasuk Rumah Sakit Permata Dalima Serpong, untuk menggunakan teknologi informasi seperti Rekam Medis Elektronik (RME) agar layanan lebih efisien, data lebih akurat, dan pengambilan keputusan medis lebih baik. Meski RME sudah diwajibkan melalui Permenkes No. 24 Tahun 2022 dan diharapkan dapat mengatasi kelemahan dalam pencatatan manual, penerapannya masih menghadapi masalah seperti kurangnya kemampuan tenaga kerja, kurangnya pelatihan, serta rendahnya keterpaduan sistem, sehingga tingkat penerimaan dan penggunaan RME belum maksimal. Penelitian ini bertujuan untuk mengetahui faktor-faktor pada penerimaan pengguna dari adanya sistem RME di  rawat inap  RS. Permata Dalima Serpong menggunakan Metode Technology Acceptance Model (TAM).  Penelitian ini menggunakan pendekatan kuantitatif,  dengan jenis penelitian,  kausal. Populasi dalam penelitian ini merupakan seluruh tenaga kesehatan yang berhubungan dengan rekam medis elektronik di unit rawat inap RS Permata Dalima Serpong, dengan teknik sampling, simple random sampling, maka diperoleh sebanyak 154 orang sebagai sample penelitian. Pengumpulan data dilakukan melalui data primer penyebaran kuisioner serta dianalisis menggunakan structural equation modeling (SEM) dengan Partial least square (PLS). Hasil penelitian menunjukan bahwa terdapat pengaruh positif signifikan persepsi kemanfaatan terhadap sikap  penggunaan, terdapat pengaruh positif signifikan persepsi kemudahan penggunaan terhadap sikap  penggunaan,  terdapat pengaruh positif signifikan persepsi kemanfaatan   terhadap niat untuk  menggunakan,  tidak terdapat pengaruh positif signifikan persepsi kemudahan penggunaan  (perceived ease of use) terhadap niat untuk  menggunakan, terdapat pengaruh positif signifikan sikap  penggunaan terhadap niat untuk  menggunakan    dan terdapat pengaruh positif signifikan niat untuk  menggunakan    terhadap penggunaan aktual  rekam medis elektronik tenaga kesehatan di  rawat inap  RS Permata Dalima Serpong.
Co-Authors Agus Hadian Rahim Andikarya, R. Oke Anggreyorina, Anggreyorina Asril, Juli Bagenda, Wahyuddin Budiarti, Tresna Dadang Kusnadi Dasrun Hidayat Efawati, Yen Firdaus, Fergie Fitaloka, Neng Diana Fitria Kusumaningtyas, Anggi Fitriah, Dewi Hadi Sutrisno Hidayat, Fanny Agustina Iis Iskandar, Iis Ilham, Rahmat Nadya, Putie Nining Handayani Nurismail, Neshandi Akbar Pratiwi, Putie Nadya Putri, Rizkitha Martono Rahmawati, Gartika Rian Andriani, Rian Rinawati Rinawati Ruhiat, Jemi Angga Salzabilla, Cherryl Anadya Saraswati, Yuni Sudiryo, Sudiryo Suwardhani, Achmad Dheni Syahwildan, Mhd. Tahang, Andi Setiawan Wentinusa, Stella Maria