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All Journal Jurnal Pendidikan Teknologi dan Kejuruan PAKAR Pendidikan Smart Society: Community Service and Empowerment Journal Relevance: Journal of Management and Business International Journal of Management, Entrepreneurship, Social Science and Humanities (IJMESH) Jurnal Cakrawala Bahari
Nazarwin, Nazarwin
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Aerospace Engineering Humanities Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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Pengawasan Syahbandar terhadap Pembuangan Limbah Kapal sebagai Upaya Pencegahan Pencemaran Laut: Studi Literatur Nisa, Hanifah Aulia; Nazarwin, Nazarwin
Jurnal Cakrawala Bahari Vol. 8 No. 2 (2025): Jurnal Cakrawala Bahari
Publisher : Politeknik Pelayaran Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70031/jkb.v8i2.198

Abstract

Marine pollution caused by ship waste discharge was one of the major environmental challenges in global maritime governance. The issue had significant ecological and socio-economic impacts, particularly in coastal regions. In Indonesia, the Harbormaster (Syahbandar) played a strategic role as the authority responsible for supervising ship operations, including waste management and discharge control. However, the effectiveness of Harbormaster supervision in preventing marine pollution had not been widely examined in academic research. This study aimed to systematically review and analyze the role and effectiveness of Harbormaster supervision in managing ship-generated waste as a preventive measure against marine pollution. The research applied a Systematic Literature Review (SLR) based on the PRISMA 2020 guidelines, combined with bibliometric analysis using VOSviewer software. A total of 25 scientific publications from 2018 to 2025 were selected using inclusion and exclusion criteria from databases such as Google Scholar, Scopus, and Web of Science. The analysis showed that the dominant research themes were related to MARPOL 73/78 implementation, Port Reception Facilities (PRFs), and port environmental supervision. The VOSviewer mapping revealed strong linkages among keywords such as MARPOL implementation, pollution prevention, port state control, and waste management, reflecting the growing importance of environmental governance in maritime operations. This study also highlighted the need for synergy between national regulations, institutional oversight, and digital monitoring technologies to ensure effective waste control at sea. The findings contributed conceptual and practical insights into how Harbormaster supervision could be optimized to strengthen maritime environmental governance. Enhancing the Harbormaster’s role was crucial not only for reducing ship-based pollution but also for supporting sustainable marine ecosystems and achieving UN Sustainable Development Goal (SDG) 14: Life Below Water.
The Impact of Service Quality and Service Loyalty on the Users Satisfaction at PT. Adhigana Pratama Mulya Batam Nazarwin, Nazarwin; Putra, Riki Wanda; Silen, Adhi Pratistha; Nugraha, Markus Asta Patma; Aldebaran, M. Fitriansyah; Sakti, Muhammad Rizky Prima
Smart Society Vol. 5 No. 2 (2025): Smart Society
Publisher : FOUNDAE (Foundation of Advanced Education)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58524/smartsociety.v5i2.808

Abstract

In an increasingly competitive service industry, understanding the determinants of user satisfaction is essential for organizational growth and customer retention. This study aims to examine the effects of service quality and service loyalty on user satisfaction at PT. Adhigana Pratama Mulya Batam. Employing a quantitative ex-post facto design, data were collected through questionnaires distributed to 200 respondents, consisting of ship crew members as direct users of the company’s services. The data were analyzed using multiple linear regression with the SPSS application. The results reveal that both service quality (t(197) = 4.419 > 1.984, p < 0.001) and service loyalty (t(197) = 9.957 > 1.984, p < 0.001) have significant positive effects on user satisfaction, while their combined influence is also statistically significant (F(2, 197) = 96.379 > 3.00, p < 0.001). These findings indicate that higher levels of service quality and employee loyalty lead to greater user satisfaction. The study suggests that the company should strengthen employee training, enhance user engagement, and continuously improve global service standards. Future research should incorporate additional factors such as infrastructure, technological facilities, pricing competitiveness, and brand image to obtain a more comprehensive understanding of user satisfaction
Co-Authors Aldebaran, M. Fitriansyah Bambang Hermanto Edi Kurniawan Hasnur, Juliandri Imanto, Frenki M. Kurniawan, M. Mahendra, Harry Markus Asta Patma Nugraha Muhammad Rizky Prima Sakti, Muhammad Rizky Prima Nisa, Hanifah Aulia Nugraha, Markus Asta Patma Prasetya, Pandu Putra, Riki Wanda Rino Rino Seno, Abdi Silen, Adhi Pratistha Siringoringo, Cristian Jeferson Siska, Syafni Yelvi Wanda Putra, Riki Yunia Wardi