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All Journal STTAL POSTGRADUATE - INTERNATIONAL CONFERENCE Journal Of Business, Finance, and Economics (JBFE) Profit: Jurnal Manajemen, Bisnis dan Akuntansi Jurnal Riset Rumpun Ilmu Teknik (JURRITEK) Globe: Publikasi Ilmu Teknik, Teknologi Kebumian, Ilmu Perkapalan International Journal of Economics and Management Research
Dian Junita Arisusanty
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Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering Other

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Analysis of Publishing Services Seafarers Identity Documet (SID) At the One-Stop Service Center at the Harbormaster's Office and Tanjung Perak Main Port Authority Darma Aulia Rahman; Dian Junita Arisusanty; Femmy Asdiana; Rizqi Aini Rakhman
International Journal of Economics and Management Research Vol. 4 No. 1 (2025): April : International Journal of Economics and Management Research
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijemr.v4i1.328

Abstract

This research discusses the Analysis of Seafarers Identity Document (SID) Issuance Services at the One-Stop Service Center at the Tanjung Perak Main Port Authority Office. SID is an official identity document for seafarers who work on foreign-flagged vessels and serves to ensure access and legal protection for them. SID issuance services are carried out online through the e-SID website which is designed to increase efficiency and ease of service for seafarers. To evaluate the quality of these services, this research uses a quantitative method with a descriptive approach. Data were collected through questionnaires involving service users and then analyzed based on five dimensions of service quality: Tangibles, Empathy, Assurance, Responsiveness, and Realibility. The results show that the SID issuance service at KSOP Utama Tanjung Perak with an average satisfaction score of 76.32% is classified as good. The Empathy dimension obtained the highest score (80%), followed by Assurance (76.83%), Responsiveness (75.75%), Reliability (75%), and Tangibles (73.12%). Some aspects that require improvement include information availability, friendly attitude of officers, time efficiency, and consistent application of SOPs. As an effort to improve service quality, researchers recommend developing a real-time application status tracking feature, socializing online procedures through educational media, periodic training for officers, and improving information technology infrastructure. With these steps, it is expected that SID issuance services will become more efficient, transparent, and responsive to seafarers' needs.
Co-Authors Ahmad Lazim Alwi Sina Khaqiqi Anak Agung Istri Sri Wahyuni Anak Agung Ngurah Ade Dwi Putra Yuda Anak Agung Sri Wahyuni Ardin Fajar Tri Admaja Beniah William Oktavianus Yosey Beno, Jose Chintya Meilinda Puspita Sari Darma Aulia Rahman Dyah Ratnaningsih Edi Kurniawan Faris Nofandi Fathur Rossi Femmy Asdiana Firdaus Sitepu Ilma Nur Fadhila Aghnia Indah Ayu Johanda Putri Masnura At Thahirah Muhammad Dahri Rival Ardi Naga Rizki Adi Pratama Rizqi Aini Rakhman Romanda Annas Amrullah Teguh Pribadi Trisnowati Rahayu