Garuda - Garba Rujukan Digital

Training and Mentoring: Preparation of Digitization-Based Quality Indicators at Bunda General Hospital: Pelatihan dan Pendampingan: Penyusunan "Indikator Mutu" Berbasis Digitalisasi di Rumah Sakit Umum Bunda Festi Wiliyanarti, Pipit; Dewi, Neneng; Permana, Donny; Hapsari, Linda; Suswojo, Heru; Nurida, Anisa; Absor, Sholihul; Wulandari, Yuanita; Mundakir
Journal of Community Empowerment for Multidisciplinary (JCEMTY) Vol. 2 No. 1 (2024): May 2024
Publisher : KHD Production

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53713/jcemty.v2i1.181

A reliable internal quality assurance system is one of the keys to ensuring the hospital management process is in accordance with the vision and mission as well as improving quality and patient safety. The purpose of this community service was to conduct training and mentoring at Bunda General Hospital to develop digitization-based priority quality indicators. The community service methods that have been applied include mentoring and training to 40-unit leaders. The media used were leaflets, logbooks, and training manuals. This community service was carried out in December 2023. At the end of the activity, the results showed an increase in the knowledge of the head of the unit in compiling hospital quality indicators. The increase in knowledge and skills in preparing quality indicators before training has an average score of 45, after training knowledge and skills increase with an average score of 91. Training and assistance to unit heads at Bunda Hospital in compiling quality indicators is needed as a benchmark for unit performance to improve the quality of Bunda Hospital services. The quality of hospital services can be improved directly with intensive assistance in compiling performance indicators.

Efektivitas Teknik Modeling Terhadap Keberhasilan Toilet Training Pada Anak Usia Toddler Suswojo, Heru; Wiliyanarti, Pipit Festi; Holifah, Nurul; Marini, Gita; Nasrullah, Dede
Jurnal Keperawatan Muhammadiyah Vol 9 No 4 (2024): JURNAL KEPERAWATAN MUHAMMADIYAH
Publisher : UNIVERSITAS MUHAMMADIYAH SURABAYA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Objective: The right technique to be given to toddler aage children about toilet training using modeling techniques on the success if toilet training toddlers. Methods: using the literature review method the effectiveness of modeling techniques on the success of toilet training in toddlers. Search articles through the internet with databases: Goggle Scholar, Neliti and ResearchGate. Keywoard: modeling techniques, toilet training, toddler. Inclusion criteria: the purpose of knowing the effectiveness of modeling techniques on the success of toilet training in toddlers, full text, indonesia and english (2015-2020). Retrieved 10 article. Results: : the use of modeling techniques with live models and model for the success of toilet training for toddler by modeling on mother, media conseling with audio-visual, picture modules and demos can improve skills and independence in toilet training. Conclusion: the use of effective modeling techniques using the types of models with video media. The use of video is proven to be effective on the success of toilet training in toddler age children.

Outpatient Waiting Time Acceleration: A Systematic Review of Process Improvement Interventions: Percepatan Waktu Tunggu Rawat Jalan: Tinjauan Sistematis Intervensi Peningkatan Proses Yuniati, Rina; Fahrudda , Ansarul; Suswojo , Heru
Indonesian Journal of Innovation Studies Vol. 26 No. 3 (2025): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar

Background (General): Prolonged outpatient waiting times remain a persistent challenge affecting patient satisfaction and healthcare service quality. Background (Specific): Although various process improvement strategies have been trialed, most focus solely on technical interventions, overlooking human and organizational factors. Knowledge Gap: There is limited comprehensive evidence synthesizing both technical and non-technical determinants of effective interventions for reducing outpatient waiting time. Aim: This study aims to systematically identify, evaluate, and classify the effectiveness of process improvement interventions in accelerating outpatient services, while also exploring supporting and inhibiting implementation factors. Results: Through a PRISMA-guided Systematic Literature Review (SLR), 17 studies were analyzed and categorized into five intervention groups: lean management, simulation-based algorithms, capacity-based scheduling and triage, IT automation, and hybrid approaches. Novelty: Unlike prior studies, this review integrates technical strategies with contextual human and cultural elements, offering a holistic framework for sustainable change. Implications: The findings emphasize that reducing outpatient waiting time requires not only technological upgrades but also organizational adaptation, leadership support, and patient education. This multidimensional understanding serves as a critical reference for policymakers and hospital administrators in designing more effective and enduring healthcare service improvements.Highlight : Interventions such as Lean, online appointment systems, and capacity-based triage effectively reduce outpatient waiting times. Technical approaches must be balanced with human factors and organizational culture for sustainable outcomes. Key barriers include resistance to change, limited budgets, and lack of integration between service units. Keywords : Waiting Time, Outpatient Services, Process Improvement, Hospital Information System, Lean Management

E-Prescription: Opportunities and Challenges Jamil, Ahmad Mochtar; Fahrudda, Ansarul; Mundakir, Mundakir; Hartamto, Offia Melda Permata; Absor, Sholihul; Suswojo, Heru; Anas, Muhammad; Rahmah, Laila
MAGNA MEDIKA Berkala Ilmiah Kedokteran dan Kesehatan Vol 12, No 2 (2025): AUGUST
Publisher : Universitas Muhammadiyah Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26714/magnamed.12.2.2025.182-195

Background: The research explores the advancements and implications of e-prescribing systems within modern healthcare.Objective: The primary objective is to assess the growing body of literature, examining global trends, effectiveness, and challenges associated with e-prescribing implementation.Methods: Using a comprehensive literature review methodology, data were sourced from the Scopus database, revealing many publications from 1980 to 2024.Results: A notable increase in scholarly interest was observed, particularly from 2015 to 2024, highlighting e-prescribing as a mature research subject. The results indicate a high concentration of research activity in advanced healthcare systems, contrasting with the limited contribution from developing contexts such as Indonesia.Conclusion: The study identifies that while e-prescribing improves medication safety and efficiency, gaps in understanding its long-term impacts on patient outcomes persist. Additionally, disparities in technology adoption among demographic groups emerge as significant barriers. This research contributes to existing knowledge by underscoring the need for localized studies and international collaboration to enhance e-prescribing practices. Future research directions should focus on evaluating long-term outcomes, improving digital literacy, and assessing training impacts on healthcare professionals.

Efektivitas Teknik Modeling Terhadap Keberhasilan Toilet Training Pada Anak Usia Toddler Suswojo, Heru; Wiliyanarti, Pipit Festi; Holifah, Nurul; Marini, Gita; Nasrullah, Dede
Jurnal Keperawatan Muhammadiyah Vol 9 No 4 (2024): JURNAL KEPERAWATAN MUHAMMADIYAH
Publisher : UNIVERSITAS MUHAMMADIYAH SURABAYA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Objective: The right technique to be given to toddler aage children about toilet training using modeling techniques on the success if toilet training toddlers. Methods: using the literature review method the effectiveness of modeling techniques on the success of toilet training in toddlers. Search articles through the internet with databases: Goggle Scholar, Neliti and ResearchGate. Keywoard: modeling techniques, toilet training, toddler. Inclusion criteria: the purpose of knowing the effectiveness of modeling techniques on the success of toilet training in toddlers, full text, indonesia and english (2015-2020). Retrieved 10 article. Results: : the use of modeling techniques with live models and model for the success of toilet training for toddler by modeling on mother, media conseling with audio-visual, picture modules and demos can improve skills and independence in toilet training. Conclusion: the use of effective modeling techniques using the types of models with video media. The use of video is proven to be effective on the success of toilet training in toddler age children.

Analysis of SI PENDEKAR Implementation with Technology Acceptance Model at Dr. Soedono General Hospital Abdul Rohim; Ansarul Fahrudda; Heru Suswojo; Pipit Festi Wiliyanarti
Health and Technology Journal (HTechJ) Vol. 3 No. 3 (2025): June 2025
Publisher : KHD Production

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53713/htechj.v3i3.355

Health information systems are important in providing efficient and effective services in the era of rapid development of information technology today. This study analyzed healthcare workers' acceptance of the benefits of implementing the Integrated Outpatient Revisit Patient Service Information System (SI PENDEKAR) at the outpatient clinic in Dr. Soedono General Hospital. This study used quantitative analysis with a cross-sectional approach. The questionnaire used a Technology Acceptance Model (TAM) instrument to evaluate officer acceptance of SI PENDEKAR innovation. The research subjects included 30 healthcare workers related to the use of innovation on officers’ attitudes towards using (path coefficient = 0.578, p=0.001) and perceived usefulness on behavioral interest in using (path coefficient = 0.651, p =0.001). The healthcare worker’s perception of the benefits of this innovation will increase the attitude of acceptance and attitude of use, which can increase the speed of services in the outpatient clinic.

Waiting Time and Patient Satisfaction in Mobile JKN Cardiology Services: Waktu Tunggu dan Kepuasan Pasien pada Layanan Mobile JKN Kardiologi Yuniati, Rina; Fahrudda, Ansarul; Suswojo, Heru; Sari, Firdaus Indah
Indonesian Journal of Innovation Studies Vol. 27 No. 2 (2026): April
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijins.v27i2.1996

General Background: Digital health applications such as Mobile JKN are introduced to improve healthcare service efficiency, particularly in outpatient settings. Specific Background: Despite high utilization, outpatient waiting times at Mohammad Noer Regional General Hospital remain above the national standard, indicating persistent service delays. Knowledge Gap: Limited studies integrate actual waiting time (AWT) and perceived waiting time (PWT) in explaining patient satisfaction within digital health systems. Aims: This study examines the relationship between AWT, PWT, and patient satisfaction among Mobile JKN users in a cardiology clinic. Results: The average AWT reached 88.5 minutes, exceeding the national standard, with physician consultation as the main bottleneck. PWT showed a significant relationship with patient satisfaction (p < 0.05) and explained 44.5% of its variance. Both AWT and PWT significantly contributed to patient satisfaction, with perception playing a stronger role than objective duration. Novelty: This study integrates operational and experiential dimensions of waiting time within a digital health context, highlighting the dual role of objective and subjective measures. Implications: Improving patient satisfaction requires combining digital health systems with queue management, service optimization, and enhanced communication to align perceived and actual service performance. Highlights• Average service delay exceeds national outpatient standard duration• Perception of waiting explains substantial variation in satisfaction levels• Physician consultation identified as primary service bottleneck KeywordsActual Waiting Time; Mobile JKN; Perceived Waiting Time; Patient Satisfaction; Digital Health

The Effect of Brand Equity on Patient Loyalty with Patient Satisfaction as a Mediating Variable in Inpatient Services Offia Melda Permata Hartamto; Sholihul Absor2; Heru Suswojo
Jurnal Ragam Pengabdian Vol. 3 No. 1 (Spesial Issue) (2026): "Dharma Samudera"
Publisher : Lembaga Teewan Journal Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/6zwghj11

Low inpatient utilization, reflected in suboptimal Bed Occupancy Rate (BOR), remains a challenge for many hospitals. Strengthening brand equity is increasingly recognized as a strategic approach to enhance patient loyalty and improve service utilization. This study aimed to examine the effect of brand equity on patient loyalty, with patient satisfaction as a mediating variable, among inpatients at RSI Siti Aisyah Madiun. This study employed a quantitative cross-sectional design involving 100 inpatient respondents selected using purposive sampling. Data were collected using a structured questionnaire measuring brand equity, patient satisfaction, and patient loyalty. Data analysis included descriptive statistics, validity and reliability testing, classical assumption tests, multiple regression analysis, and Sobel test for mediation analysis. The results showed that brand equity had a significant positive effect on patient satisfaction and patient loyalty (p < 0.05). Patient satisfaction also significantly influenced patient loyalty (p = 0.05). Mediation analysis revealed that patient satisfaction partially mediated the relationship between brand equity and patient loyalty. Brand equity plays a crucial role in strengthening patient loyalty, both directly and indirectly through patient satisfaction. Hospital management should prioritize brand-building strategies supported by consistent service quality to enhance patient satisfaction, foster loyalty, and potentially improve inpatient utilization and BOR.

EFFECT OF MARKETING COMMUNICATION ON BRAND EQUITY AND PATIENT DECISIONS CHOOSING OBSTETRIC AND GYNECOLOGY SERVICES AT RSI HASANAH MOJOKERTO Nida Urrahmah; Heru Suswojo; Sholihul Absor
Multidisciplinary Indonesian Center Journal (MICJO) Vol. 2 No. 3 (2025): Vol. 2 No. 3 Edisi Juli 2025
Publisher : PT. Jurnal Center Indonesia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/micjo.v2i3.830

The purpose of this study is to analyze the effect of marketing communication on brand equity and patient decision choosing obstetric and gynecological services at RSI Hasanah Mojokerto. The independent variable in this study is marketing communication, while the dependent variable is the patient decision, and brand equity is a variable mediator between marketing communication and patient decision. The sample of this research were BPJS patients at RSI Hasanah Mojokerto from March to May 2025 who have finished the services of obstetric and gynecological, both outpatient and inpatient. A total of 52 respondents were obtained as samples in this research. This study uses an explanatory survey research design, which involves searching and collecting primary data by directly asking questions to respondents and analyzing the effects among variables to prove the hypothesis. Data analysis using path analysis with SEM-PLS. The results of the study show that the original sample value of the direct relationship between marketing communication and patient decision is +0.101 with a P-value of 0.226. Meanwhile, the original sample values when mediated by brand equity as the mediator variable between marketing communication and patient decision are +0.680 and +0.762 with a P-value of 0.000 at a significance level of 0.05. Thus, it can be concluded that brand equity can act as a mediator between marketing communication and patient decision. With good marketing communication, the brand equity of the Hospital will increase, thereby improving patients' decision choosing obstetric and gynecological services at RSI Hasanah Mojokerto.

THE TRENDS IN BED OCCUPANCY RATE (BOR) AT SITI AISYAH ISLAMIC HOSPITAL MADIUN 2022-2024: A CRITICAL ANALYSIS OF HOSPITAL SERVICE EFFICIENCY Offia Melda Permata Hartamto; Sholihul Absor; Heru Suswojo
Global Journal of Health Administration Vol 1 No 1 (2025): Juni
Publisher : LP2IHKI UMSurabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/gjha.v1i1.26836

Objective: This study aims to analyze the BOR trend at Siti Aisyah Islamic Hospital Madiun from 2022 to 2024, compare it with international benchmarks and theoretical standards such as the Barber Johnson theory, and identify internal factors contributing to suboptimal BOR levels. Methods: This research employed a descriptive quantitative approach using secondary data from internal hospital reports over a three-year period. Results: BOR values showed a progressive increase: 65.24% in 2022, 66.33% in 2023, and 69.00% in 2024. However, they remained below the Barber Johnson efficiency standard range of 75–85%. Various influencing factors were identified, including nursing service quality, inadequate promotion strategies, and inefficient bed management. Conclusion: Although an upward trend is evident, BOR at Siti Aisyah Islamic Hospital remains below the ideal level. Strategic interventions are needed to improve inpatient service efficiency.

Title

Found 16 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 16 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 16 Documents
Search