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All Journal Qanun Medika - Medical Journal Faculty of Medicine Muhammadiyah Surabaya Jurnal Keperawatan Muhammadiyah MAGNA MEDICA: Berkala Ilmiah Kedokteran dan Kesehatan Community Engagement and Emergence Journal (CEEJ) Indonesian Journal of Innovation Studies Health and Technology Journal (HTECHJ) Journal of Community Empowerment for Multidisciplinary (JCEMTY) Journal of Public Health Science (JoPHS) Multidisciplinary Indonesian Center Journal Jurnal Ragam Pengabdian Global Journal of Health Administration
Suswojo, Heru
Universitas Muhammadiyah Surabaya
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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The Influence Of Operations Management On Patient Satisfaction With Service Quality As Mediation In Inpatient Care At Rsmj Dyah Ning Indra; Heru Suswojo; Sholihul Absor
Global Journal of Health Administration Vol 1 No 2 (2025): Desember
Publisher : LP2IHKI UMSurabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/gjha.v1i2.29588

Abstract

Objective: This study analyzes the effect of operational management on patient satisfaction with service quality as a mediating variable in inpatient care.   Methods: A quantitative cross-sectional study was conducted on 120 adult inpatients (≥48 hours) using convenience sampling. Data were collected through SERVQUAL-based questionnaires and patient satisfaction using a five-point Likert scale. Analysis used multiple linear regression and the Sobel test (α = 0.05).   Results: Operational management had a positive effect on patient satisfaction (β = 0.189; p = 0.020), while service quality showed a significant effect (β = 0.705; p < 0.001). The R² value of 0.749 indicates a 74.9% contribution. The Sobel test (Z = 7.24; p < 0.001) confirmed the mediating role of service quality.   Conclusion: Operational management and service quality significantly influence patient satisfaction, with service quality as a key mediator.
Analysis of SI PENDEKAR Implementation with Technology Acceptance Model at Dr. Soedono General Hospital Abdul Rohim; Ansarul Fahrudda; Heru Suswojo; Pipit Festi Wiliyanarti
Health and Technology Journal (HTechJ) Vol. 3 No. 3 (2025): June 2025
Publisher : KHD Production

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53713/htechj.v3i3.355

Abstract

Health information systems are important in providing efficient and effective services in the era of rapid development of information technology today. This study analyzed healthcare workers' acceptance of the benefits of implementing the Integrated Outpatient Revisit Patient Service Information System (SI PENDEKAR) at the outpatient clinic in Dr. Soedono General Hospital. This study used quantitative analysis with a cross-sectional approach. The questionnaire used a Technology Acceptance Model (TAM) instrument to evaluate officer acceptance of SI PENDEKAR innovation. The research subjects included 30 healthcare workers related to the use of innovation on officers’ attitudes towards using (path coefficient = 0.578, p=0.001) and perceived usefulness on behavioral interest in using (path coefficient = 0.651, p =0.001). The healthcare worker’s perception of the benefits of this innovation will increase the attitude of acceptance and attitude of use, which can increase the speed of services in the outpatient clinic.
Training and Mentoring: Preparation of Digitization-Based Quality Indicators at Bunda General Hospital: Pelatihan dan Pendampingan: Penyusunan "Indikator Mutu" Berbasis Digitalisasi di Rumah Sakit Umum Bunda Pipit Festi Wiliyanarti; Neneng Dewi; Donny Permana; Linda Hapsari; Heru Suswojo; Anisa Nurida; Sholihul Absor; Yuanita Wulandari; Mundakir
Journal of Community Empowerment for Multidisciplinary (JCEMTY) Vol. 2 No. 1 (2024): May 2024
Publisher : KHD Production

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53713/jcemty.v2i1.181

Abstract

A reliable internal quality assurance system is one of the keys to ensuring the hospital management process is in accordance with the vision and mission as well as improving quality and patient safety. The purpose of this community service was to conduct training and mentoring at Bunda General Hospital to develop digitization-based priority quality indicators. The community service methods that have been applied include mentoring and training to 40-unit leaders. The media used were leaflets, logbooks, and training manuals. This community service was carried out in December 2023. At the end of the activity, the results showed an increase in the knowledge of the head of the unit in compiling hospital quality indicators. The increase in knowledge and skills in preparing quality indicators before training has an average score of 45, after training knowledge and skills increase with an average score of 91. Training and assistance to unit heads at Bunda Hospital in compiling quality indicators is needed as a benchmark for unit performance to improve the quality of Bunda Hospital services. The quality of hospital services can be improved directly with intensive assistance in compiling performance indicators.
Pengaruh Promotion Mix Terhadap Kepuasan Pasien Rawat Inap  di Rumah Sakit Muhammadiyah Jombang Dyah Ning Indra; Heru Suswojo; Sholihul Absor; Pipit Festi Wiliyanarti
Community Engagement and Emergence Journal (CEEJ) Vol. 7 No. 1 (2026): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v7i1.11514

Abstract

Pengaruh Promotion Mix terhadap Kepuasan Pasien Rawat Inap di Rumah Sakit Muhammadiyah Jombang. Persaingan rumah sakit menuntut penyedia layanan kesehatan mampu menyampaikan nilai layanan secara jelas dan tetap menjaga kepuasan pasien. Penelitian ini bertujuan menganalisis pengaruh promotion mix terhadap kepuasan pasien rawat inap di Rumah Sakit Muhammadiyah Jombang. Penelitian menggunakan pendekatan kuantitatif dengan rancangan explanatory research, survei analitik, dan desain cross sectional. Populasi penelitian adalah pasien rawat inap yang telah menyelesaikan pelayanan. Sampel berjumlah 160 responden dan dipilih dengan teknik consecutive sampling. Data dikumpulkan menggunakan kuesioner skala Likert dan dianalisis melalui statistik deskriptif, uji validitas, uji reliabilitas, uji asumsi klasik, serta analisis jalur berbasis regresi linear berganda. Hasil penelitian menunjukkan bahwa promotion mix dinilai baik oleh responden, dengan nilai tertinggi pada personal selling sebesar 4,11, public relations 3,98, direct marketing 3,71, advertising 3,68, dan sales promotion 3,51. Kepuasan pasien juga berada pada kategori baik sampai sangat baik dengan seluruh indikator bernilai di atas 4,00. Promotion mix berpengaruh positif dan signifikan terhadap kepuasan pasien dengan B = 0,308, t = 4,322, dan p = 0,002. Promotion mix juga memiliki pengaruh tidak langsung melalui mutu pelayanan dengan koefisien 0,160, sehingga menunjukkan mediasi parsial. Penelitian ini menyimpulkan bahwa promotion mix yang lebih terintegrasi dapat meningkatkan kepuasan pasien, terutama dengan mempertahankan personal selling dan memperkuat sales promotion serta komunikasi berbasis digital. 
F Studi Deskriptif: "Analisis Efisiensi Instalasi Rawat Inap di Rumah Sakit Islam Surabaya Tahun 2022-2023 dengan Pendekatan Barber Johnson”: Analisis Efisiensi Instalasi Rawat Inap di Rumah Sakit Islam Surabaya Tahun 2022-2023 dengan Pendekatan Barber Johnson Frea Astrilia Tamarina; Heru Suswojo; Sholihul Absor
Qanun Medika - Jurnal Kedokteran FK UMSurabaya Vol 10 No 01 (2026): Qanun Medika Vol 10 No 01 January 2026
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/jqm.v10i01.27393

Abstract

Efficiency is used as an indicator of hospital performance, including the overall performance of hospital health services. The effectiveness of services related to hospital bed management is assessed using the metrics Bed Occupancy Rate (BOR), Average Length of Stay (ALOS), Turnover Interval (TOI), and Bed Turnover (BTO) on the Barachman-Johnson graph. The construction of a new building resulted in an increase in the number of patients and beds from 2022 to 2023, according to medical record data from the Islamic Hospital (RSI) Surabaya inpatient ward. The availability of community services may be affected by changes in bed availability. This study aimed to evaluate the efficiency of inpatient services at RSI Surabaya in 2022–2023 using bed utilization indicators (BOR, ALOS, TOI, and BTO) and the Barber–Johnson graphical approach. This study used an observational analytical design with a quantitative approach. Descriptive and comparative analyses were conducted to evaluate inpatient bed management indicators (BOR, ALOS, TOI, and BTO) at RSI Surabaya in 2022–2023 using the Barber–Johnson method, based on aggregate secondary hospital data.  The RSI Surabaya inpatient ward's Barber Johnson graph for 2022 and 2023 shows that the BOR value has decreased, the ALOS is low, the TOI has reached an optimal value, and the BTO is high. The Barber Johnson efficiency area is not where the four parameter points are located. In conclusion, inpatient bed utilization at RSI Surabaya in 2022 and 2023 did not achieve optimal performance.
ANALISIS TREND BED OCCUPANCY RATE (BOR) DI KLINIK MITRA 39 DALAM KURUN WAKTU 3 TAHUN TERAKHIR Dyah Ning Indra; Heru Suswojo; Sholihul Absor
Journal of Public Health Science Vol. 3 No. 1 (2026): Maret
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jophs.v3i1.3568

Abstract

Penelitian ini bertujuan untuk menganalisis tren Bed Occupancy Rate (BOR) serta memproyeksikan tingkat pemanfaatan tempat tidur di Klinik Mitra 39 dalam kurun waktu tiga tahun terakhir. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan desain deskriptif dan analisis deret waktu (time series) menggunakan model regresi linear sederhana (least square method) berdasarkan data sekunder laporan BOR periode 2022–2024. Hasil penelitian menunjukkan bahwa BOR mengalami fluktuasi dengan kecenderungan meningkat, dari 20,17% pada tahun 2022, menurun menjadi 18,74% pada tahun 2023, dan meningkat signifikan menjadi 27,11% pada tahun 2024. Hasil analisis regresi menghasilkan tren positif dengan persamaan Y = 15,7 + 3,7X, yang menunjukkan adanya peningkatan rata-rata BOR setiap tahun. Proyeksi BOR untuk periode 2025–2027 diperkirakan terus meningkat masing-masing menjadi 28,95%, 32,42%, dan 35,89%, meskipun masih berada di bawah standar efisiensi optimal. Simpulan penelitian ini menunjukkan bahwa terdapat tren peningkatan pemanfaatan tempat tidur dalam jangka pendek, namun tingkat BOR masih belum optimal sehingga diperlukan upaya strategis dalam meningkatkan utilisasi layanan rawat inap di klinik.
Co-Authors Abdul Rohim Absor, Sholihul Anisa Nurida Dede Nasrullah Dewi, Neneng Donny Permana Dyah Ning Indra Dyah Ning Indra Fahrudda, Ansarul Festi Wiliyanarti, Pipit Firdaus Indah Sari Frea Astrilia Tamarina Hapsari, Linda Hartamto, Offia Melda Permata Holifah, Nurul Jamil, Ahmad Mochtar Linda Hapsari Marini, Gita Muhammad Anas Mundakir Neneng Dewi Nida Urrahmah Nurida, Anisa Offia Melda Permata Hartamto Offia Melda Permata Hartamto Permana, Donny Pipit Festi Wiliyanarti Pipit Festi Wiliyanarti Rahmah Laila Sholihul Absor2 Wilianarti, Pipit Festi Yuanita Wulandari Yuniati, Rina