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All Journal Scientific Journal of Reflection : Economic, Accounting, Management and Business YUME : Journal of Management Jurnal Ilmiah Wahana Bhakti Praja Berdikari : Jurnal Ekonomi dan Statistik Indonesia Jurnal PKM Manajemen Bisnis Arus Jurnal Sosial dan Humaniora International Journal of Science and Society (IJSOC) JKP (Jurnal Kajian Pemerintah: Journal of Government Social and Politics) Jurnal Ilmiah Administrasi Pemerintahan Daerah MODERAT: Jurnal Ilmiah Ilmu Pemerintahan Innovative: Journal Of Social Science Research
Tjenreng, Muhammad Baharuddin Zubakhrum
Unknown Affiliation
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Public Health Social Sciences Other

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Peran Manajemen Pelayanan Publik dalam Mewujudkan Pelayanan yang Efektif dan Efisien Akbar, Merly Septia Afsani; Tjenreng, Muhammad Baharuddin Zubakhrum
Jurnal PKM Manajemen Bisnis Vol. 5 No. 1 (2025): Jurnal PKM Manajemen Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/pkmb.v5i1.1301

Abstract

Effective and efficient public services have become one of the top priorities in government management in various countries. In this context, this research aims to identify the role of public service management in realizing effective and efficient services by utilizing various secondary sources through literature studies. The effectiveness of public services is measured by the extent to which services can meet public expectations, while efficiency relates to the optimal use of resources in delivering services. A qualitative approach is used in this research with a literature study method that examines various theories, policies, and practices related to public service management. The results showed that good public service management can improve effectiveness by paying attention to the quality of interaction between officers and the public, speed, accuracy, and ease of access to services. The use of information technology such as e-government systems and management information has proven effective in accelerating service flow, increasing transparency and accountability. Meanwhile, efficiency can be achieved by simplifying administrative procedures, reducing bureaucracy, and optimizing the use of trained human resources.
Peran Good Governance dalam Meningkatkan Kualitas Pelayanan Publik: Perspektif Teoretis Rahmawati, Noer Bunka; Tjenreng, Muhammad Baharuddin Zubakhrum
Jurnal PKM Manajemen Bisnis Vol. 5 No. 1 (2025): Jurnal PKM Manajemen Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/pkmb.v5i1.1302

Abstract

This study aims to explore the role of good governance in improving the quality of public services. The quality of public services is highly dependent on the implementation of good governance principles, which include transparency, accountability, public participation, and effectiveness. In this research, the approach used is a qualitative method with a literature study to analyze existing literature regarding the implementation of good governance in public services. The results show that transparency and accountability have a very significant role in improving the quality of public services. Transparency allows the public to monitor and ensure that public policies and resources are managed properly. Accountability encourages the government to be responsible for its decisions and policies, thereby increasing public trust in the government. However, the implementation of good governance also faces a number of challenges such as complex bureaucracy, corruption, and limited human resource capacity. These challenges hinder the effectiveness of public services, even though the principles of good governance have been applied.
Pengelolaan Sampah di Kabupaten Bogor: Tantangan dan Solusi Suryana, Nanang; Tjenreng, Muhammad Baharuddin Zubakhrum
Jurnal PKM Manajemen Bisnis Vol. 5 No. 1 (2025): Jurnal PKM Manajemen Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/pkmb.v5i1.1314

Abstract

Waste management has become one of the significant environmental issues in Indonesia, including in Bogor Regency. The growing waste, both from the household and industrial sectors, has a negative impact on cleanliness, health, and the quality of life of the community. Bogor Regency, as one of the areas with a high population density and rapid development, faces a major challenge in waste management. This journal aims to identify the issues surrounding waste management in Bogor Regency and provide recommendations for sustainable solutions. Based on statistical data and literature studies, it was found that the lack of adequate waste management infrastructure and low public awareness are the main factors contributing to this problem.
Strategi Inovatif dalam Pelayanan Publik: Mengintegrasikan Teknologi untuk Responsivitas yang Lebih Baik Putri, Desi Riani Dwi; Tjenreng, Muhammad Baharuddin Zubakhrum
Jurnal PKM Manajemen Bisnis Vol. 5 No. 1 (2025): Jurnal PKM Manajemen Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/pkmb.v5i1.1315

Abstract

In the context of public services in the digital era, innovative strategies have become key to enhancing responsiveness and the quality of services provided to the public. In Indonesia, various initiatives have been undertaken to integrate technology into public services. The Central Statistics Agency (BPS) recorded that in 2019, the Integrated Statistical Services achieved a public service index score of 4.39, placing it third among 54 ministries and agencies that were evaluated. Despite these advancements, challenges remain. Common issues in public services include unclear procedures, uncertainty regarding service times, and the competence of staff. The research method used in this study is qualitative, specifically a literature review. The findings suggest that innovative strategies in public services through the integration of technology not only have the potential to enhance responsiveness but also to build trust between the government and the public. By adopting an inclusive approach that is focused on the needs of the public, public services can be transformed to become more efficient, transparent, and responsive to social dynamics. The success of this strategy depends on collaboration among various stakeholders and a commitment to continuously adapting to rapid technological developments.
Government Policy in Health Services: Kebijakan Pemerintah dalam Pelayanan Kesehatan Elungan, Anjely N. F.; Tjenreng, Muhammad Baharuddin Zubakhrum
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 8 No. 1 (2025): SCIENTIFIC JOURNAL OF REFLECTION: Economic, Accounting, Management, & Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v8i1.1031

Abstract

Government policies in health services play an important role in ensuring access and quality of health services for all levels of society. This policy covers various aspects, from the provision of health facilities, financing, to the regulation of health workers and supervision of the health system. The government is responsible for designing and implementing policies that can reduce inequalities in access to health, increase the efficiency of the health system, and ensure quality and affordable services for the community. In this context, health policies must be adaptive to the dynamics of social, economic and technological developments. This research aims to analyze various policies that have been implemented by the government in the health sector, as well as the challenges and opportunities faced in their implementation. By understanding this policy, it is hoped that more effective solutions can be found to improve the quality of health services in the future.
Analisis Efektifitas Kebijakan Pengaduan Publik dalam Pelayanan Adminitrasi Publik Bunda, Maria Rosalia; Tjenreng, Muhammad Baharuddin Zubakhrum
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 8 No. 1 (2025): SCIENTIFIC JOURNAL OF REFLECTION: Economic, Accounting, Management, & Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v8i1.1033

Abstract

This study aims to analyze the effectiveness of public complaint policies in improving the quality of public administration services. The research uses a qualitative approach with a descriptive method. Data were collected through interviews, document studies, and direct observation. The results show that public complaint policies play an important role in enhancing public participation and government accountability. However, the effectiveness of these policies still faces challenges, such as the lack of responsiveness from officers and limitations in technological infrastructure. This study recommends improving training for officers, optimizing information technology, and raising public awareness of complaint mechanisms.
Decentralization and Regional Autonomy: A Historical and Conceptual Review Prabowo, Andek; Tjenreng, Muhammad Baharuddin Zubakhrum
International Journal of Science and Society Vol 7 No 1 (2025): International Journal of Science and Society (IJSOC)
Publisher : GoAcademica Research & Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/ijsoc.v7i1.1082

Abstract

The implementation of decentralization and regional autonomy in Indonesia still faces various challenges, although it has experienced significant developments. Various laws and government policies have been implemented to strengthen regional governance and improve community welfare. However, in practice, there are still obstacles in implementing these policies, such as the imbalance of authority between the central and regional governments and problems in resource management. Along with the dynamics of change from the Old Order era to the Reformation Era, decentralization continues to undergo adjustments to be more effective. Therefore, this study seeks to provide a deeper understanding of the development of decentralization and regional autonomy in Indonesia and to be a reference for improving future policies.
Desentralisasi dan Ketimpangan Pembangunan Antar Daerah Mu’minah, Sulton; Tjenreng, M. B. Zubakhrum
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 8 No. 1 (2025): SCIENTIFIC JOURNAL OF REFLECTION: Economic, Accounting, Management, & Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v8i1.1053

Abstract

This study aims to analyze the role of decentralization in promoting regional development and reducing interregional inequality. The research employs a qualitative descriptive approach by analyzing secondary data and reviewing relevant literature to identify factors affecting the effectiveness of decentralization. The results reveal that although decentralization has enhanced regional autonomy and development capacity, its impact on reducing inequality remains limited. Findings indicate that discrepancies in fiscal capacity, uneven infrastructure distribution, and varying quality of human resources are major obstacles to balanced development. In brief, while decentralization contributes positively to regional development, integrated efforts such as capacity building, infrastructure improvement, and targeted fiscal policies are necessary to significantly reduce inequality.
Pengaruh Sistem Pemerintahan Berbasis Elektronik (SPBE) di Era Desentralisasi dan Otonomi Daerah di Kota Pangkal Pinang, Provinsi Kepulauan Bangka Belitung Yanto, Febri; Tjenreng, Muhammad Baharuddin Zubakhrum
YUME : Journal of Management Vol 8, No 1.1
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v8i1.8204

Abstract

Digital transformation in the government sector is a necessity in facing the challenges of the globalization era and the industrial revolution 4.0. The Pangkal Pinang City Government has adopted Electronic-Based Government System (EBS) as a key strategy in strengthening decentralization and improving the efficiency of governance. However, the implementation of SPBE still faces significant obstacles, such as limited human resources, uneven technological infrastructure, and bureaucratic resistance to digital change. This study aims to analyze the effectiveness of SPBE implementation in supporting decentralization and regional autonomy and identify the challenges faced. Using a qualitative approach with a case study method, data was obtained through in-depth interviews, observation, and analysis of policy documents. The results showed that SPBE has improved transparency and administrative efficiency, although there are still barriers in technical and social aspects. A comparative study with e-government models in Estonia and South Korea revealed that the success of government digitalization depends on infrastructure readiness, integrated policies, and increased digital literacy. Therefore, increasing the capacity of human resources and strengthening digital policies are strategic steps in optimizing the implementation of SPBE in Pangkal Pinang City.
Berkah Atau Bencana? Desentralisasi Sumber Daya Alam Dan Nasib Kesejahteraan Masyarakat: Sebuah Kajian Literatur Savitri, Evi; Tjenreng, Muhammad Baharuddin Zubakhrum
YUME : Journal of Management Vol 8, No 1.1
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v8i1.8205

Abstract

Decentralization of natural resources in Indonesia aims to improve people's welfare through regional autonomy in natural resource management. However, this policy faces challenges such as unequal distribution of benefits, overexploitation, and potential corruption. This study aims to analyze the impact of natural resource decentralization on community welfare using a Systematic Literature Review (SLR) approach. Data were collected from reputable journals using bibliometric techniques with VOSviewer and Publons/Perish software to map research trends. The results show that decentralization can improve people's welfare if it is supported by good governance, community participation, and strict regulations. Conversely, under conditions of weak governance, decentralization exacerbates social inequality and damages the environment. Comparative studies with other countries, such as Brazil and India, show that the success of decentralization depends on oversight mechanisms and the involvement of local communities. The conclusions of this study emphasize the importance of transparency, equitable distribution of benefits, and strengthening the capacity of local governments to manage natural resources sustainably. Policy recommendations include increased accountability, a natural resource endowment mechanism, and stricter oversight of resource exploitation.
Co-Authors Abdillah, Isna Muhsin Akbar, Merly Septia Afsani Andek Prabowo, Andek Arifianto, Muhammad Haiqal Bunda, Maria Rosalia Citrawali, Andi Cut Novi Syahfitri Dadang Suwanda, Dadang Suwanda Deti Mulyati Dewi, Citra Novia Dewi, Yosie Apriana Elungan, Anjely N. F. Erisanna, Amelia Febri Yanto, Febri Fikri, Muhammad Akbar Rijalul Haekal, Muhammad Hernando, Hady Jacky, Jacky Jefri Rogahang Komarudin , Dedi Muchlis Hamdi Muh. Ilham Mu’minah, Sulton Putri, Desi Riani Dwi Rahmawati, Noer Bunka SAVITRI, Evi SUGITO Suryana, Nanang Suwanda, I Gede Made Tjahja Supriatna Wirawan, Dinnur Garista