Article Per Year (5 Year)
p-Index From 2021 - 2026
10.035
P-Index
This Author published in this journals
All Journal Jurnal Promosi Pendidikan Ekonomi JURNAL PENDIDIKAN EKONOMI: Jurnal Ilmiah Ilmu Pendidikan, Ilmu Ekonomi dan Ilmu Sosial Journal of Economic, Bussines and Accounting (COSTING) EKONOMIS : Journal of Economics and Business JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Sketsa Bisnis OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi GEMA EKONOMI Syntax Idea Ecobisma (Jurnal Ekonomi, Bisnis dan Manajemen) Jurnal Informatika Ekonomi Bisnis Jurnal Manajemen Bisnis dan Kewirausahaan Management Studies and Entrepreneurship Journal (MSEJ) Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Community Development Journal: Jurnal Pengabdian Masyarakat Cakrawala Repositori Imwi Coopetition : Jurnal Ilmiah Manajemen Journal of Social Science Journal of Management and Bussines (JOMB) Jurnal Kajian Manajemen dan Wirausaha JAMI: Jurnal Ahli Muda Indonesia VALUE: Jurnal Ilmiah Akuntansi, Keuangan dan Bisnis Eco-Iqtishodi : Jurnal Ilmiah Ekonomi dan Keuangan Syariah Wahana Dedikasi : Jurnal PkM Ilmu Kependidikan Berdikari : Jurnal Ekonomi dan Statistik Indonesia Kontigensi: Jurnal Ilmiah Manajemen Jurnal Ekonomi Indonesian Journal of Economics and Management International Journal Of Science Education and Technology Management (IJSETM) Padma: Jurnal Pengabdian Kepada Masyarakat Media Bina Ilmiah Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal For Management Student (JFMS) Jurnal Ekbis (Ekonomi & Bisnis) Journal of Social Science Jurnal Informatika Ekonomi Bisnis BATIK: Jurnal Pengembangan dan Pengabdian Masyarakat Multikultural Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah RESLAJ: Religion Education Social Laa Roiba Journal
Sudrartono, Tiris
Politeknik Piksi Ganehsa
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Physics Public Health Social Sciences Other

Published : 87 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Syntax Idea

 1 
Analisis Kualitas Pelayanan terhadap Tingkat Kepuasan Pelanggan Pengguna Jasa J&T Express Bandung Kulon, Kota Bandung Rismayanti Rismayanti; Tiris Sudartono
Syntax Idea 378-388
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/syntax-idea.v5i4.2179

Abstract

The focus of this research is service quality on customer satisfaction at J&T Bandung Kulon, Bandung City. This research is motivated by the existence of a relationship between the two variables based on several previous studies. As for service quality, there are 5 (five) variables in it, namely: Reliability Variable, Direct Evidence Variable, Responsiveness Variable, Assurance Variable, and Empathy Variable. For service quality, there are 3 (three) variables in it, namely: Service Indicator, Enterprise Satisfaction, and Product or Service Satisfaction. This study uses a qualitative descriptive method. The purpose of this study was to analyze the relationship between service quality and customer satisfaction at J&T Bandung Kulon, Bandung City. Respondents in this study amounted to 22 people and data were collected through interview techniques. The results of this study are that in terms of service quality, J&T Express Bandung Kulon still needs to make improvements in terms of the shuttle service. Then in terms of customer satisfaction it is still relatively low from the results of the interviews conducted
Co-Authors Ade Ratnawati Aditya, Deva ahmad ajie mulyana Al Nunung Allysha Maharani Dewi Amanda, Callula Ailsa Amelia, Rissa Andini Kusdi Antini Anggi Meilasari Anjelina, Christi Ardian, Rian Asep Sobana Azahra, Rizma Dzikri Cahyadi Agustin Candra Fatihah, Dian Candra Mecca Sufyana Cintya Elsa Nurjanah Dadang Yusuf Juhaeni David Ifanly David Ipa, Jaybert Dewi Rohaeti Dian Candra Fatiha Dinesta, As-sakhra Nurazizah Dudi Darmawan, Eki Dzikri, M. Fazri EFFY ZALFIANA RUSFIAN Eka Susilowati Estuning Dyah Muryani Evi Mayang Sari Firamida, Nadya Fitri Puspita Sari Halawa, Mensana Inkor Presana Hanisa, Icha Hasbi Basith Sukarno Helmawati Helmawati Henry Restu Putra Hernawati, Euis Icha Hanisa Ika Rahman Intan Sari Irda Sari Irham Ramdani Ivan Ramdan Iwan Setiawan K Prihartono Kaminang, Senia Karlinda Kartika Legistari Karyadi Karyadi Kasino Martowinangun Kharisma Oktora Khoiri, Mukhtarul Kia Tolok, Yustinus Kurniyasih, Deti Legistari, Kartika Lejau, Novendi Lifan, Marliana Oktaria Listianti, Yulia Maria Vira Widyastuti Marliana Oktaria Lifan Maulidina, Emylia Meilasari, Anggi Melina, Selvi Mensana Inkor Presana Halawa Meria Noti Priyanggani muhamad priyanto Muhammad Erdi Mulya Muhammad Januar Ramadhan Muhammad Rizan Nur Samsi Muhammad Rizan Nur Samsi MUTHMAINNAH NUNUNG, AI Nur Samsi, Muhammad Rizan Nursela Setiawati, Putri Oktaviani, Widiya Sri Olivia Deborah Gultom Omia, Maria Oscar Rachman Paryanti, Dini Ponco Riady, Reky prihartono prihartono Prihartono, K Putri Purwanti, Maharani Putri S.K, Anggi Ramadhan , M. Syahrul Ramdani, Danny Muhammad Ramdani, Irham Ranti Nurfitri Ratnanto Aditiarno Regita Widia Insani Repi Arti Afriani Reza Angelika Rheima Fritania Andami Rini Suwartika Kusumadiarti Ririt Sundari Risa Mei Simamora Rismayanti Rismayanti Rissa Amelia Rizki Gumelar Rizma Dzikri Azahra Rosliawati Salsabila Nurul Maulida Setiawan, Azis Silva Septriana Siti Insani Siti Nur Azizah, Siti Nur Sri Juminawati Sri Wulandari Sulaeman, Ayra Zakirah Sulaiman, Syarifuddin Suryaningsih, Syafni Triswastika, Arimbi Viery Fahrur Rozi Warsiati , Wiwi Widyastuti, Maria Vira Yuliana Ritna Bara Yunengsih, Yuyun Yusuf Pebrianto