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All Journal Jurnal Ilmiah Manajemen Kesatuan Coopetition : Jurnal Ilmiah Manajemen Jurnal Syntax Transformation Journal of Management - Small and Medium Enterprises (SME's) International Journal of Social Science and Religion (IJSSR) ABDI MOESTOPO: Jurnal Pengabdian pada Masyarakat International Journal of Qualitative Research International Journal of Application on Economics and Business Baileo: Jurnal Sosial Humaniora Danadyaksa: Post Modern Economy Journal
Rachmatsyah, T. Herry
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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The Paradox of Digital Electoral Governance: The Role of SILON-SIPOL-SIREKAP in Indonesia’s Electoral Accountability Albahori, Albahori; Sunarto, Sunarto; Djatmika, Gatot Hery; Rachmatsyah, T. Herry
Danadyaksa: Post Modern Economy Journal Vol. 3 No. 2 (2026): Post Modern Economy Journal
Publisher : Yayasan Pendidikan Islam Bustanul Ulum Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69965/danadyaksa.v3i2.255

Abstract

This study examines Indonesia's digital electoral governance systems—SILON, SIPOL, and SIREKAP—designed to uphold the constitutional principles of direct and fair elections (LUBER-JURDIL). SILON demonstrated an efficiency of 80% in processing candidate lists, achieving 30% compliance with female representation. SIPOL reduced administrative errors by 40%; however, systemic challenges remain. SIREKAP encountered a 12% discrepancy in vote recapitulation in rural areas such as Ogan Komering Ilir, mainly due to offline data entry bottlenecks (KPUD Sumsel, 2024). These issues illustrate Heeks' (2001) concept of the "design-reality gap," where failures arise not from technical inadequacies but from misalignments between digital systems and decentralized institutional contexts. SIPOL's dependence on manual submissions from 18 political parties resulted in delays, highlighting the phenomenon of "automation theater" (Warburton & Aspinall, 2019)—a superficial digitalization that obscures underlying bureaucratic inefficiencies. The contrast between urban and rural areas is significant. While SIREKAP's blockchain protocols ensured 89% transparency in urban precincts, they faltered in 31% of rural locations due to analog errors (KPU Technical Guideline No. 15/2023). In conservative regions such as Lahat, only 24% of candidate placements were female, despite SILON's gender quotas, indicating the presence of sociocultural barriers. The findings suggest the need for hybrid models that blend digital precision with grassroots engagement, as evidenced by KPUD Sumsel's literacy campaigns, which reduced SIREKAP discrepancies from 18% to 12%. Ensuring sustainable electoral integrity necessitates addressing institutional misalignments alongside technological advancements
Penerapan Pendekatan ABCD (Asset Based Community Driven) dalam Pemberdayaan Ekonomi Perempuan Rachmatsyah, T. Herry; Soemartono, Triyuni; Djatmika, Gatot Hery; Sukmana, Pandji
ABDI MOESTOPO: Jurnal Pengabdian Pada Masyarakat Vol 9, No 1 (2026): Januari 2026
Publisher : Universitas Prof. Dr. Moestopo (Beragama)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32509/abdimoestopo.v9i1.6276

Abstract

This study aims to implement and evaluate the effectiveness of the Asset-Based Community Driven approach in empowering women economically within local communities. This approach positions community assets as the primary foundation for creating sustainable social and economic transformation. The project was implemented using a participatory, descriptive qualitative research design, divided into five main stages: community asset mapping, collective vision development, action planning, resource organization, and implementation and reflection. All stages actively involved women in the process of identifying strengths, developing business plans, and implementing economic activities based on local potential. Program results indicate a significant increase in women's awareness of their own and their community's potential, the emergence of new locally-based leadership, and increased economic capacity, including digital literacy and small business management skills. Furthermore, the program also resulted in the formation of a solidarity-based business network among women who support each other. These findings confirm that the ABCD approach is capable of promoting empowerment rooted in the internal strengths of the community, and not simply the transfer of knowledge or economic assistance. This approach is relevant for replication as an alternative model for more inclusive, sustainable, and gender-equitable development.
E-Recovery Service Quality and E-Loyalty in Indonesian Online Travel Agents Subandi; Simarmata, Juliater; Sihombing, Sarinah; Rachmatsyah, T. Herry
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.4463

Abstract

Indonesia’s travel industry has undergone rapid digital transformation, with online travel agents  emerging as key platforms due to increasing internet penetration, improved digital infrastructure, and rising consumer demand for fast and convenient travel services. This shift has intensified competition, making service quality and effective recovery mechanisms critical for maintaining customer loyalty. This study aims to empirically analyze the effect of e-recovery service quality on e-loyalty, mediated by e-service recovery satisfaction and e-trust among online travel agent customers in Indonesia. Using a descriptive quantitative approach, the study employed SEM-PLS with SmartPLS 3.0 and SPSS 23, involving 150 purposively sampled respondents. The results reveal that e-recovery service quality positively affects e-loyalty, e-service recovery satisfaction, and e-trust. Additionally, e-service recovery satisfaction positively influences e-trust, and e-trust positively impacts e-loyalty. However, e-service recovery satisfaction does not directly affect e-loyalty. In terms of mediation, e-trust partially mediates the relationship between e-recovery service quality and e-loyalty, while e-service recovery satisfaction does not mediate this relationship. Managerially, the study suggests that online travel agent managers should improve compensation policies, such as providing vouchers or points, and enhance service recovery features to ensure quick, user-friendly, and informative problem resolution.
Co-Authors Abdulrohim, Dodi Albahori, Albahori Albahori, M. Besse Hartati Budiharjo Djatmika, Gatot Hery Djatmiko, Gatot Hery Effendy, Khasan Harry Nenobais Juliater Simamarta Manohara, Niken Marwan, Jubery Mega, Zahera Nugroho, Ferid Paiman Raharjo Ruhati, Dessy Sarinah Sarinah Simbolon, Pesta Evaria Subandi Sukmana, Pandji SUNARTO Sunarto Sunarto Triyuni Soemartono Tumpal, Roy