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Licensing Services Innovation Establishing Buildings in One Stop Integrated Services in North Jakarta Hakim, Lukman; Basuki, Johanes; Soemartono, Triyuni; Kusworo, Kusworo
International Journal for Educational and Vocational Studies Vol 1, No 7 (2019): November 2019
Publisher : Universitas Malikussaleh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29103/ijevs.v1i7.1773

This article aimed to determine and analyses the implementation of innovation forms as well as the factors supporting and inhibiting the implementation of innovation in local government level. The research was conducted in north Jakarta. The research conducted One-Stop Integrated Service Office. The results showed that the licensing office innovated to accelerate building permits, which was easy and inexpensive with describe establishing building procedures, then start a variety of innovations carried out by One-Stop Integrated Service Office one day, register IMB online, IMB 3.0, bleaching IMB. And this is an important requirement for the business world. In providing services to business operators, efforts are needed from the government to implement good services by applying transparent, participatory and accountable principles, so that the community as a group that is served will get good service. Supporting factors for service innovation in the three regions were regulation and commitment of the local governments while the inhibiting factors of innovation implementation were the limited fund and incompetent personnel in service duties.

The Dynamic of e-KTP Evaluation Program in DKI Jakarta Soemartono, Triyuni
BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Vol. 20, No. 2
Publisher : UI Scholars Hub

Show Abstract | Download Original | Original Source | Check in Google Scholar

The study aims to analyze the evaluation of e-KTP program implementation. The usage of electronic identity (e-ID/e-KTP) provides several benefits for users, private institutions, and the government, hence encouraging many countries to implement such program. In 2009, Indonesia launched the e-KTP program as a National Identity Card, by pointing six districts/municipalities as a pilot project. e-KTP is a demographic document containing security or controlling system—both administration as well as information technology based on national population database. Each citizen may only have one KTP with one Resident Registration Number (NIK)—as a single identity for each resident, valid for life. In 2011, DKI Jakarta, as the capital of Indonesia, has implemented the e-KTP program. The research used qualitative method to describe the phenomenon, classify and evaluate it, by taking the administrative-village (Kelurahan) of Pondok Pinang, Kebayoran Lama Sub-district in South Jakarta and Duri Kepa, Kebon Jeruk Sub-district in West Jakarta as the case study. The result shows that the implementation of the policy still have shortages, particularly related to major resources, such as limited technical resources and human resources to operate the e-KTP program. The problems need to be evaluated in order to improve the success of dynamic and updated e-KTP program in the future.

THE DYNAMICS OF THE CHALLENGES OF FEMALE ACADEMICS DURING THE COVID-19 PANDEMIC Triyuni Soemartono; Dwi Indah Kartika; Tb Adi Satria; David Yama
Moestopo International Review on Social, Humanities, and Sciences Vol. 2 No. 1 (2022)
Publisher : Universitas prof. Dr. Moestopo (Beragama)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32509/mirshus.v2i1.33

The purpose of this study was to analyze the problems of women working in the education sector, because in the era of the COVID-19 pandemic there were many changes, especially women who had multiple burdens. The research was conducted at two universities, Universitas Prof. Dr., Moestopo (Beragama) and Universitas Swadaya Gunung Jati (Unswagati) Cirebon. The research method used is a qualitative research method through a descriptive study approach, with a case study approach at two universities as an empirical investigation effort to explore and analyze the phenomenon of female academics during the Covid-19 pandemic. Informants interviewed female lecturers from two universities in depth (in-depth interview). The results of the research show that female lecturers tend to accept the double burden they experience; female lecturers do not yet have a time table agenda that is implemented properly to ensure that their academic work priorities go well; and the Key to Dexterity of Female Lecturers in the Pandemic Period Although accompanied by strong motivation, several lecturers admitted that they were still having difficulties with the double burden condition which experienced a double burden role, still seeing the importance of the role of the household and placing it as a top priority.

Challenges In Implementing The Electronic Identity Card Policy: An Analysis Of Service Quality At The Population And Civil Registration Office Of Bandung City Setiotirin, Roosnelly Wahyuning; Silaban, Himsar; Soemartono, Triyuni; Djatmika, Gatot Hery; Fitriati, Rachma
Coopetition : Jurnal Ilmiah Manajemen Vol. 16 No. 1 (2025): Coopetition : Jurnal Ilmiah Manajemen
Publisher : Program Studi Magister Manajemen, Institut Manajemen Koperasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32670/coopetition.v16i1.5265

Implementing the Electronic Identity Card (e-KTP) policy has been underway for over a decade since its launch in 2011. However, various challenges persist, especially in urban areas such as Bandung City, which highlight deficiencies in the quality of public services. This study seeks to explore and analyze the dynamics and challenges associated with implementing the e-KTP policy in Bandung City by examining relevant policy dimensions and the quality of public services. Employing a qualitative research methodology, the study utilizes data collection techniques, including in-depth interviews, focus group discussions, observations, and literature reviews. The findings reveal that the Population and Civil Registration Office in Bandung City faces several organizational challenges, such as limited human resources, inadequate infrastructure, and insufficient inter-agency coordination. Moreover, there is a lack of uniformity in interpreting the policy at the implementation level. Community outreach and socialization efforts have been largely ineffective, resulting in low levels of public awareness and participation in the management of e-KTP. Regarding operational challenges, key issues include a limited supply of blank forms, malfunctioning recording devices, and the absence of an integrated population service system. This study recommends that the successful implementation of the e-KTP policy in Bandung City is closely tied to significant improvements in public policy and service delivery. Essential measures include enhancing organizational capacity, optimizing policy interpretation, and refining application systems to ensure effective implementation of the e-KTP. Ultimately, these improvements would increase public satisfaction and trust in population administration services

Evaluation of Government Policy in Governance of Educational Cooperation Maryasih, Ni Luh Kerti; Soemartono, Triyuni; Effendi, Khasan; Rahmatsyah, T.Herry
Coopetition : Jurnal Ilmiah Manajemen Vol. 16 No. 1 (2025): Coopetition : Jurnal Ilmiah Manajemen
Publisher : Program Studi Magister Manajemen, Institut Manajemen Koperasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32670/33zdm038

Special sports schools in Jakarta play an important role in producing outstanding athletes. However, the success of this program relies heavily on effective collaborative governance between the government, schools, and other stakeholders. This research will examine how government policies have supported the creation of optimal collaborative governance in the context of sports education in Jakarta. The study method used in this study uses a field method with a qualitative approach. The subjects in this study are the Head of the Curriculum Center, the Head of the DKI Jakarta Curriculum Sub-Directorate, the Principal, the Head of Curriculum, the Counseling Teacher, and representatives of parents and students of SMA Ragunan Sekolah Khusus Olahragawan Jakarta. The theory used in this research is William Dunn's Policy Evaluation theory, which uses data collection techniques using structured interviews, observation, and documentation. The study results can conclude that government policy in the governance of educational collaboration at the Jakarta Special School for Athletes has been running even though it has not been maximized. It is proposed that a curriculum policy that is more based on the conditions of special sports students be made so that the curriculum can be accepted and implemented optimally.

Licensing Services Innovation Establishing Buildings in One Stop Integrated Services in North Jakarta Hakim, Lukman; Basuki, Johanes; Soemartono, Triyuni; Kusworo, Kusworo
International Journal for Educational and Vocational Studies Vol. 1 No. 7 (2019): November 2019
Publisher : Universitas Malikussaleh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29103/ijevs.v1i7.1773

This article aimed to determine and analyses the implementation of innovation forms as well as the factors supporting and inhibiting the implementation of innovation in local government level. The research was conducted in north Jakarta. The research conducted One-Stop Integrated Service Office. The results showed that the licensing office innovated to accelerate building permits, which was easy and inexpensive with describe establishing building procedures, then start a variety of innovations carried out by One-Stop Integrated Service Office one day, register IMB online, IMB 3.0, bleaching IMB. And this is an important requirement for the business world. In providing services to business operators, efforts are needed from the government to implement good services by applying transparent, participatory and accountable principles, so that the community as a group that is served will get good service. Supporting factors for service innovation in the three regions were regulation and commitment of the local governments while the inhibiting factors of innovation implementation were the limited fund and incompetent personnel in service duties.

Analisis Kinerja Badan Penghubung Provinsi Sumatera Barat Dalam Pelayanan Pimpinan Daerah Hanifa, Hanifa; Soemartono, Triyuni; Nenobais, Harry
Jurnal Jembatan Efektivitas Ilmu dan Akhlak Ahlussunah Wal Jama'ah Vol 6 No 2 (2025): Juni
Publisher : LPPM UNU CIREBON

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52188/jeas.v6i2.1340

Study prpose. This thesis aims to analyse the performance of the West Sumatra Provincial Liaison Agency in providing services to regional leaders. Materials and methods. This research uses a qualitative method with a descriptive design, a constructive interpretivism paradigm, and a literature review analysis. The theory used is Agus Dwiyanto's performance theory, which states that performance indicators consist of productivity, service quality, responsiveness, responsibility, and accountability. Results. The performance of the West Sumatra Provincial Liaison Office in serving regional leaders is generally quite good. However, there are several areas that need improvement, such as the service quality indicator, where the Public Relations, Protocol, and Service Section does not yet have Standard Operating Procedures for serving regional leaders, the quantity and quality of human resources in the public relations section are still insufficient, there are limitations in the authority to publish news about regional leaders' activities on the West Sumatra Provincial Government website, and the facilities and infrastructure supporting the performance of duties are still limited, and the budget planning is not yet mature. Meanwhile, the indicators of productivity, responsiveness, responsibility, and accountability are already functioning well. Therefore, the researcher's recommendations are to establish Standard Operating Procedures for serving regional leaders, increase human resources in the public relations department, propose to the leadership that news coverage outside West Sumatra Province be delegated to the Liaison Office, propose the procurement of facilities and infrastructure to support leadership service activities, and develop a mature budget plan for leadership activities so that service to regional leaders can be maximised.Conclusion. The performance of the West Sumatra Provincial Liaison Office in providing services to regional leaders is generally satisfactory, particularly in terms of productivity, responsiveness, responsibility, and accountability. However, there are still challenges in the quality of services, such as the absence of SOPs, limited human resources and supporting facilities, and suboptimal budget planning. Improvement efforts have been made through the addition of personnel, the provision of facilities, and inter-agency coordination. To enhance performance in the future, it is necessary to establish SOPs, improve human resource quality, procure supporting equipment, and expand authority in the publication of regional leadership activities.

IMPLEMENTASI KEBIJAKAN SIOLA DALAM MENINGKATKAN PELAYANAN PUBLIK DI KEMENTERIAN DALAM NEGERI Cristiyanti, Dewi; Soemartono, Triyuni; Nenobais, Harry
Publika: Jurnal Ilmiah Administrasi dan Kebijakan Publik Vol 10, No 2 (2024)
Publisher : Universitas Prof. Dr. Moestopo (Beragama)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32509/jp.v10i2.5779

Penelitian ini bertujuan untuk mengetahui implementasi dari pelaksanaan kebijakan pelayanan publik di Kementerian Dalam Negeri melalui Sistem Informasi Online Layanan Administrasi (SIOLA). Hal ini sebagai salah satu upaya untuk mewujudkan reformasi birokrasi yakni birokrasi yang berdaya saing, menciptakan hasil, lincah dan agile, dan birokrasi yang making delivered. Metode yang digunakan oleh penulis pada penulisan tesis ini adalah metode kualitatif deskriptif. Metode pengumpulan data yang digunakan adalah triangulasi dengan cara wawancara, observasi, dan dokumentasi. Hasil dari penelitian menunjukkan bahwa implementasi kebijakan SIOLA di Kementerian Dalam Negeri secara umum sudah baik karena sudah adanya inisiatif melalui pakta integritas yang mengarah pada upaya transformasi pelayanan publik digital dalam bentuk kebijakan program pelayanan dan konsultasi yang bertujuan untuk pemenuhan hak pelayanan kepada publik. Meskipun pelaksanaan program SIOLA belum sepenuhnya optimal karena masih kurangnya penguatan teknologi informasi sepertinya jaringan yang kurang stabil dan aplikasi SIOLA yang pengembangannya menggunakan arsitektur monolitik dan masih terintegrasi pada Pusat Data dan Sistem Informasi Kemendagri.

DIGITAL TRANSFORMATION IN PARLIAMENTARY INSTITUTIONS: A MULTI-DIMENSIONAL ANALYSIS OF SRIKANDI IMPLEMENTATION AND ITS IMPACT ON INFORMATION MANAGEMENT EFFECTIVENESS Ariawan, Ariawan; Soemartono, Triyuni; Effendy, Khasan; Sukmana, Pandji
Media Mahardhika Vol. 24 No. 1 (2025): September 2025
Publisher : STIE Mahardhika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29062/mahardika.v24i1.1420

This study examines the implementation of digital transformation policy through the Integrated Dynamic Archival Information System (SRIKANDI) at Indonesia's House of Representatives (DPR RI), employing a comprehensive multi-dimensional analytical framework. Using qualitative methodology with case study design, data were collected through in-depth interviews with 25 key stakeholders, participatory observation over six months, and extensive documentation analysis. The research applies Edward III's policy implementation model, DeLone and McLean's information systems success model, and Lewin's organizational change theory to analyze the complex dynamics of digital transformation in parliamentary institutions. Findings reveal that SRIKANDI implementation achieved significant improvements in archival efficiency (67% reduction in document retrieval time) and transparency (85% increase in digital document accessibility), while facing substantial challenges in organizational culture adaptation and technical infrastructure limitations. The study identifies four critical success factors: leadership commitment intensity, digital literacy enhancement programs, infrastructure robustness, and change management strategies. Results demonstrate that successful digital transformation in legislative institutions requires synchronized alignment of policy frameworks, technological capabilities, organizational readiness, and human resource development. This research contributes to the growing literature on e-governance in developing countries and provides actionable insights for parliamentary digital transformation initiatives globally.

Citizen Engagement in Democratic Governance: Insights from Participatory Policy-Making Ariawan; Soemartono, Triyuni; Effendy, Khasan; Sukmana, Pandjj
Politeia : Journal of Public Administration and Political Science and International Relations Vol. 3 No. 4 (2025): October 2025
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/politeia.v3i4.965

Citizen participation in policy-making has become a defining feature of contemporary democratic governance, yet its effectiveness varies across political, social, and technological contexts. This narrative review aims to synthesize evidence on mechanisms of citizen engagement, influencing factors, and governance outcomes. Literature searches were conducted across Scopus, Web of Science, and Google Scholar using targeted keywords such as public participation, participatory governance, and deliberative democracy. Inclusion criteria focused on empirical and conceptual studies addressing citizen engagement in policy-making, while both qualitative and quantitative designs were considered. The results show that mechanisms such as Participatory Action Research, Citizen Advisory Boards, and digital platforms facilitate transparency, accountability, and trust when effectively institutionalized. Comparative evidence from contexts including Japan, Indonesia, and Europe demonstrates that participatory models enhance policy legitimacy and responsiveness but require adaptation to local cultures and institutional capacities. However, systemic barriers—ranging from political dominance and socio-economic inequalities to digital literacy gaps—continue to hinder inclusivity and long-term sustainability. These findings emphasize the importance of embedding participatory mechanisms within institutional and legal frameworks while leveraging information and communication technologies to broaden access.This review concludes that citizen engagement is both a normative imperative and a practical strategy for improving governance. Future research should explore cross-country comparisons, develop long-term evaluation metrics, and examine how marginalized populations can be more effectively integrated. Strengthening participatory governance is crucial for advancing transparency, accountability, and democratic resilience.

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