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Journal : Algebra

ANALISIS TINGKAT KEPUASAN KONSUMEN TERHADAP KUALITAS MAKANAN DAN PELAYANAN RESTORAN GET STEAK DI KOTA MEDAN Abdi, Fahmi Aditya; Rahmadani, Nabila; Harahap, Fauzi Syahputra; Siregar, Ummi Kalsum; Nasution, Adelyna Oktavia
Algebra : Jurnal Pendidikan, Sosial dan Sains Vol 5 No 2 (2025): ALGEBRA : JURNAL PENDIDIKAN, SOSIAL DAN SAINS
Publisher : Yayasan Amanah Nur Aman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58432/algebra.v5i2.1323

Abstract

This study highlights the comparison of customer satisfaction with two main aspects of restaurant services, namely food quality and service quality. The study was conducted at all branches of Get Steak Restaurant in Medan City with a quantitative approach. The results show that food quality received a more positive response than service, although both were in the "Good" category. Customers consistently appreciated the aspects of taste, presentation, and price suitability of food. Meanwhile, the service aspect still needs improvement, especially in terms of speed and consistency. This finding confirms that excellence in food quality needs to be balanced with improvements in service quality in order to create more optimal customer satisfaction.
Co-Authors Abdi, Fahmi Aditya Abrar, Nabil Nailul Adelika, Triana Adristi, Thania Sri Afandi, Dimas Afda, Mawaddatul Aisyah, Rizka Nur Ambun, Apandi Amri Amira, Nurul Amri, Raga Andini, Reyva Mido Angkat, Indy Fuan Maharani Anisa, Fitria Antika, Cinta Dewi Aprillia, Jihan Ardiyansyah, Rifky Arianti, Riska Awiyah, Rabiatul Azzahro, Rahma Damayanti Balqis, Sabrina Tamara Batubara, Salsa Billah br Sembiring, Naila Davina Bukit, Kamila Rosa Br Buuloo, Yatavianus Dara, Esti Kurnia Darkia, Widayani Dzaky, Faishal Fatika, Siti Nazwa Firzatullah, Iqbal Fitri, Tasya Aulia Ginting, Raymond Erpindo Harahap, Fauzi Syahputra Harahap, Nurfaiza Harianto, Dannis Risya Hizlin, Nurul Irwa, Khairun Lirinzha, Shifa Dwi Lubis, Defiyana Luthfi , Raihan Zacky Ma'Arif, Muhammad Miftah Mahdi, Alkautsar Mahesa, Ilham Maimunah Maria Ulfa Marito, Marito Marulafau, Arini Sastra Maulana, Luhfi Meliani, Wiza Sintia Muhammad Hamzah, Muhammad Nadila, Nadila Nadya Putri Namira, Dian Nasution, Muhammad Reza Rafiqi Noviyanti, Ajeng Novriza, Fahmi Dwi Nur, Suci Fadhilah Panjaitan, Abdul Halim Pradifta, Bagas Pratama, Ikhsan Putri, Ameliya Putri, Chalista Dwi Rahma, Anisa Sri Rahmadani, Nabila Ramadhan, M.Rizky Ramli, Rizki Fatia Rifaldi, Tengku Khairul Ritonga, Ramina Azmi Sari, Maida Yusna Satria, Bima Putra Sembiring, Risya Sahdaini Br Silalah, Raka Syahfaqih Sintya, Aqila Siregar, Alfia Delmi Siregar, Anggi Rahmadhani Siregar, Ummi Kalsum Suci Rahmawati, Suci Syahfitri, Desi Arni Syahid, Jihad Syam, Muhammad Abdillah Tanjung, Indah Mayanisyah Putri Tazkia, Hadhirotun Najwa Tiara Azura Turnip, Rayhan Azis Wahyudi, Roni Zafirah, Nurul Zawahri, Mirza Azmi Zikri, Luthfi Az