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All Journal Jurnal Dunia Kesmas Journal of Hospital Administration and Management (JHAM) Journal of Hospital Administration and Excellent Health Service
Pertiwi, Windi
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Humanities Decision Sciences, Operations Research & Management Education Environmental Science Health Professions Medicine & Pharmacology Public Health Veterinary

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OPTIMALISASI HOSPITAL DIGITAL COMMUNICATION SYSTEM SEBAGAI UPAYA PENINGKATAN AKSES INFORMASI LAYANAN PASIEN RUMAH SAKIT ISLAM METRO Mayasari, Fitri Yuli; Putra, Yogi Catur; Baiti , Nur; Lestari, Rizky Aprilianti; Aprilianingsih, Maya; Pertiwi, Windi; Febrianti, Silva Ayu
Journal of Hospital Administration and Excellent Health Service Vol. 3 No. No, 1 (2026): Januari 2026
Publisher : Journal of Hospital Administration and Excellent Health Service

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Pendahuluan: Rendahnya pemanfaatan media sosial di Rumah Sakit Islam Metro menyebabkan keterbatasan akses informasi bagi pasien, menurunnya jumlah kunjungan, serta berkurangnya kepercayaan masyarakat. Metode: Identifikasi masalah dilakukan melalui observasi, wawancara, dan analisis menggunakan metode fishbone serta USG (Urgency, Seriousness, Growth). Program optimalisasi Hospital Digital Communication System (HDCS) kemudian dirancang melalui pembuatan SOP, penyusunan template jadwal praktik dokter, dan pemasangan akrilik dengan barcode menuju akun resmi rumah sakit. Hasil: Program menunjukkan hasil positif berupa peningkatan akses informasi pasien. Jumlah pengikut media sosial meningkat dari 3.392 menjadi 3.421 dalam waktu singkat, serta pasien mulai aktif menggunakan platform digital untuk memperoleh informasi layanan. Evaluasi dengan pihak rumah sakit menunjukkan bahwa program ini membantu efisiensi kerja, memperbaiki sistem informasi, dan berpotensi untuk diterapkan secara berkelanjutan. Simpulan: Pemanfaatan media sosial RSIM belum optimal; diperlukan SOP, tim khusus, literasi digital, evaluasi, dan strategi komunikasi efektif.
ANALYSIS OF FACTORS CAUSING PATIENT OVERLOAD DUE TO THE SIMRS BRIDGING SYSTEM WITH BPJS (ERROR/MAINTENANCE) AT A HOSPITAL Lestari, Rizky Aprilianti; Aprilianingsih, Maya; Putra, Yogi Catur; Mayasari, Fitri Yuli; Nurbaiti, Nurbaiti; Pertiwi, Windi; Oktapianingtyas, Aulia Rahma
Jurnal Dunia Kesmas Vol 15, No 1 (2026): Volume 15 Nomor 1
Publisher : Persatuan Dosen Kesehatan Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jdk.v15i1.24290

Abstract

The Hospital Information System (SIMRS) and Virtual Claim (V-claim) are two information systems used by hospitals in servicing especially for BPJS patients. These two systems have differences that can affect the effectiveness and efficiency of the patient registration process, as staff need to use both applications to verify the BPJS participant status with the Participant Eligibility Letter (SEP). Method: This study uses quantitative research with data collection through observation and questionnaires at the registration unit of Bandar Lampung Adventist Hospital. Results: Bridging the SIMRS system with BPJS frequently encounters errors/maintenance issues, and there is still a backlog of patients when the bridging system between SIMRS and BPJS is disconnected. Conclusion: The bridging of the SIMRS system with BPJS often experiences disruptions, leading to patient congestion, which significantly impacts the workflow of the registration staff. However, the registration unit is already 50% prepared to handle this.
IMPLEMENTASI PATIENT CASE MANAGER DALAM PENANGGULANGAN TUBERKULOSIS DI RUMAH SAKIT UMUM MUHAMMADIYAH METRO Pertiwi, Windi; Mayasari, Fitri Yuli; Putra, Yogi Catur; Angguniar, Eva Nirmala; Safira, Retno Sofy
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.878

Abstract

Tuberculosis remains a major global health problem with challenges in treatment adherence, loss to follow-up, and treatment completion. Patient Case Manager (PCM) is considered an important strategy to improve tuberculosis management through systematic patient assistance and monitoring. This study aimed to analyze differences in tuberculosis treatment outcomes before and after the implementation of Patient Case Manager at Muhammadiyah Metro General Hospital. This study used a quantitative retrospective comparative design with a before–after approach. The study population consisted of all tuberculosis patients recorded in the hospital tuberculosis information system from 2021–2024. Sampling was conducted using total sampling technique. Data analyzed included number of diagnosed patients, patients undergoing treatment, and treatment success rates before and after PCM implementation. Statistical analysis used Chi-square test with significance level p<0.05. The results showed that tuberculosis case detection increased from 333 patients before PCM implementation to 818 patients after implementation. The number of patients undergoing treatment also increased from 199 to 350 patients. Treatment success rate increased from 96.0% before PCM implementation to 97.1% after implementation. Statistical analysis showed significant differences in treatment indicators before and after PCM implementation (p<0.05). In conclusion, the implementation of Patient Case Manager contributed to improved tuberculosis case detection, patient treatment participation, and treatment success rates. Strengthening the role of Patient Case Manager is recommended to optimize tuberculosis control programs in hospitals.
ANALISIS PENGGUNAAN MOBILE JAMINAN KESEHATAN NASIONAL DENGAN MENGGUNAKAN METODE TECHNOLOGY ACCEPTANCE MODEL (TAM) DI RUMAH SAKIT ISLAM METRO Sofy Safira , Retno; Pertiwi, Windi; Catur Putra, Yogi; Aprilianingsih, Maya
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.918

Abstract

Digital transformation through the Mobile JKN app aims to improve healthcare services, yet getting patients to actually use it remains a challenge. This study uses the Technology Acceptance Model (TAM) to analyze how perceived usefulness, ease of use, and user attitude influence the intention to use the app at Islam Metro Hospital. The research design used in this study is quantitative with a cross-sectional approach. The population consisted of 1,809 Mobile JKN users at Islam Metro Hospital, from which a sample of 328 respondents was selected using a purposive sampling technique. Data were collected via questionnaires distributed to these 328 respondents, followed by validity and reliability tests, and correlation analysis using the Spearman rank test. The research findings indicate a significance value of 0.000 (which is leq 0.05), meaning there is a significant relationship between the three variables perceived usefulness, perceived ease of use, and attitude toward use and the Behavioral Intention to Use the Mobile JKN application at Islam Metro Hospital, leading to the rejection of H0. The correlation coefficients for Perceived Usefulness (r = 0.523) and Perceived Ease of Use (r = 0.551) fall into the moderate category, while attitude toward use (r = 0.723) shows a strong relationship and stands as the most dominant factor. Participants' intention to use the Mobile JKN application is heavily determined by a positive attitude, which is formed by the benefits and ease of use perceived by the users. For future research, it is recommended to include other variables outside the TAM model, such as internet connection quality or facility support factors, considering that there are still influencing factors beyond the variables examined in this study.
Co-Authors ANGGUNIAR, EVA NIRMALA Aprilianingsih, Maya APRILIANTI, RIZKY Baiti , Nur Catur Putra, Yogi CATUR, YOGI Dhini Yumaniar Febrianti, Silva Ayu Friezhia, Anniesha FRIEZSHIA, ANNIESHA Imelda, Riska Irfan, Muhammad Fuadul Lestari, Rizky Aprilianti Mayasari, Fitri Mayasari, Fitri Yuli Nur ‘Azah Oktapianingtyas, Aulia Rahma PRATAMA, NURREIZA Safira, Retno Sofy Savira, Nurdian Setiawati, Arka Nova Alfitri Setiawati, Dita Tri Sekarwati Setiawati, M. Iqbal Abizard Putra Setiawati, Ni Nyoman Sofy Safira , Retno Yogi Catur Putra