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All Journal JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan) Santhet: (Jurnal Sejarah, Pendidikan Dan Humaniora) Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Maslahah: Jurnal Pengabdian Masyarakat Dynamic Management Journal Transekonomika : Akuntansi, Bisnis dan Keuangan PRIMA : Portal Riset dan Inovasi Pengabdian Masyarakat JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (JHSSB) Jurnal Akutansi Manajemen Ekonomi Kewirausahaan (JAMEK) eCo-Fin CASHFLOW : CURRENT ADVANCED RESEARCH ON SHARIA FINANCE AND ECONOMIC WORLDWIDE Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) International Journal of Advanced Multidisciplinary Journal of Artificial Intelligence and Digital Business Amkop Management Accounting Review (AMAR) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Review of International Economic, Taxation, and Regulations Media Riset Bisnis Manajemen Akuntansi International Journal of Accounting, Business, and Economic Policy
Daman Sudarman
Universitas Muhammadiya Jakarta
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Veterinary Other

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Pengaruh Prasarana dan Aksesibilitas terhadap Kualitas Pelayanan Transportasi Mass Rapid Transit Jakarta Ramadhan, Fauzan Fitrah; Sudarman, Daman
Jurnal Akutansi Manajemen Ekonomi Kewirausahaan (JAMEK) Vol 5 No 1 (2025): Edisi Januari 2025
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/jamek.v5i1.1736

Abstract

This study aims to analyze the effect of infrastructure and accessibility on the quality of service of the Jakarta Mass Rapid Transit (MRT). Infrastructure and accessibility each act as an independent variable, while service quality is the dependent variable. This research uses a quantitative method with a survey approach involving 120 respondents, namely Jakarta MRT service users. Data were collected using an online questionnaire with a Likert scale to measure infrastructure, accessibility, and service quality variables. Data analysis techniques include validity, reliability, classical assumption, and multiple linear regression tests processed using SPSS V 20. The results showed that infrastructure has a significant positive effect on service quality with a coefficient value of 0.437. Accessibility also has a significant positive effect on service quality with a coefficient value of 0.377. Simultaneous test results show that infrastructure and accessibility together have a significant effect on service quality with a calculated F value of 45,612 and a significance level of 0.000 (p < 0.05). The contribution of the two variables to service quality is indicated by the coefficient of determination (R²) of 0.648, which indicates that 64.8% of variations in service quality can be explained by infrastructure and accessibility. This study provides recommendations to PT MRT Jakarta to continue to improve service quality.
Strategi Operasional dalam Persfektif Koperasi Desa Merah Putih Ngakan Made Karya Mardika; Nia Puspita Hapsari; Daman Sudarman; Novita Kurniawati
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 6 No. 9 (2025): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v6i9.8802

Abstract

This study aims to examine, and design an efficient operational strategy at the Merah Putih Village Cooperative through a collaboration of the Just-In-Time (JIT), and Total Quality Management (TQM) approaches. The background of this study is based on the problem of low operational efficiency of cooperatives which has an impact on the mismatch between member demand and cooperative service capacity. The main objective of the study is to formulate a collaborative model of JIT and TQM that can increase productivity, reduce waste, and ensure the quality of cooperative services and products. The methodology used is a qualitative approach with a case study, involving field observations, in depth interviews with cooperative administrators and members, and internal documentation analysis. Data analysis techniques are carried out through a thematic approach and triangulation to obtain the validity of the results. The results of the study indicate that the application of the JIT principle can minimize unproductive inventory, while the application of TQM encourages a work culture that is oriented towards continuous improvement and member satisfaction. The collaboration of these two strategies has been proven to be able to increase the operational efficiency of cooperartive by up to 35%, accelerate the service cycle, and significantly reduce the level of member complains. The implications of these findings indicate that village cooperatives can apply a modern management approach by adjusting it to the local context, as well as the importance of continuous training for cooperative human resources. The proposed JIT - TQM corroborative model can be used as a reference for the cooperative in increasing competitiveness and operational efficiency in the people’s economic sector.
Optimisation of Operational Management Through the Use of Information Technology to Improve Service Quality at the Expedition Services of Railway Logistics (KALOG) Madiun Representative Khatistyarso, Iqbal Aristotle; Sudarman, Daman
TRANSEKONOMIKA: AKUNTANSI, BISNIS DAN KEUANGAN Vol. 5 No. 2 (2025): March 2025
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/transekonomika.v5i2.883

Abstract

The purpose of the study was to determine how the application of information technology to improve operational efficiency and service quality at the expedition service of Railway Logistics (KALOG) Madiun representative. This research uses a qualitative approach with a case study at KALOG Madiun, focusing on the application of the KAI Logistics TRAX application to optimize operational management and improve service quality. Data were collected through in-depth interviews, participatory observation, and documentation studies. Data analysis was carried out by transcription, narration of findings, triangulation, and drawing conclusions and recommendations for operational improvement. Based on the results of the study, the use of the KAI Logistics TRAX application has facilitated KALOG's operations, especially in real-time tracking of goods, digital ordering, and tariff checking. However, the adoption rate of this application at KALOG Madiun is still low, due to the lack of promotion, customer preference for manual methods, and limited digital infrastructure. This low adoption hampers operational efficiency, increases costs, and reduces the quality of service to customers.
COMPANY PERFORMANCE MODEL BASED ON STRATEGIC ALLIANCES, STRATEGIC INNOVATION AND SOCIAL MEDIA FOR CONTEMPORARY BEVERAGE PRODUCTS Sudarman, Daman; Hananto, Djoko; Dadang, Dadang; Hasan, Diana
Dynamic Management Journal Vol 8, No 1 (2024): January
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/dmj.v8i1.10407

Abstract

The aim of this research is to see how the performance of contemporary beverage companies is influenced by Strategic Alliances, Strategic Innovation mediated by Social Media. This research method was designed with a quantitative approach, namely an approach that emphasizes aspects of social behavior that can be calculated and patterned. This research is based on the prositivism paradigm, namely research based on objectivity and intelligence to produce knowledge. The research results show that Strategic Alliances do not have a positive effect on Company Performance directly but must be through Social Media, while Strategic Innovation has a direct effect and through Social Media on Marketing Performance. 
Efektivitas Merchant Apps My Pertamina dalam Pengawasan Pendistribusian LPG 3 Kg Agar Subsidi Tepat Sasaran di Jakarta Selatan (Studi Kasus Rantai Pasok) Rhezvir Akdyaputra; Daman Sudarman
Jurnal Manajemen Pendidikan dan Ilmu Sosial Vol. 6 No. 2 (2025): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Februari - Maret 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v6i2.4255

Abstract

Penelitian ini bertujuan untuk menganalisis efektivitas aplikasi Merchant Apps My Pertamina dalam mendukung pengawasan distribusi LPG 3kg bersubsidi di wilayah Jakarta Selatan agar subsidi dapat tersalurkan dengan tepat sasaran. Program subsidi LPG 3kg dirancang untuk membantu rumah tangga berpenghasilan rendah serta pelaku usaha mikro. Namun, pelaksanaan kebijakan ini masih menghadapi berbagai kendala, seperti distribusi yang kurang optimal, penyalahgunaan subsidi, dan alokasi kuota yang tidak sesuai kebutuhan. Penelitian ini menggunakan metode studi kasus dengan pendekatan kualitatif, di mana data dikumpulkan melalui wawancara mendalam dengan agen, pangkalan, dan konsumen akhir. Hasil penelitian menunjukkan bahwa aplikasi ini berkontribusi positif terhadap peningkatan transparansi dan efisiensi distribusi LPG 3kg. Aplikasi memungkinkan pencatatan transaksi secara real-time, mempermudah pengawasan stok, dan memperbaiki proses verifikasi konsumen melalui integrasi data. Meski demikian, terdapat beberapa kendala yang menghambat efektivitasnya, seperti koneksi internet yang tidak stabil, minimnya edukasi pengguna, dan keterbatasan kuota distribusi. Untuk meningkatkan efektivitas distribusi, diperlukan penguatan pengawasan rantai pasok, pengembangan fitur aplikasi, serta peningkatan infrastruktur digital. Secara keseluruhan, aplikasi ini memiliki potensi besar dalam memastikan distribusi LPG 3kg lebih tepat sasaran, mendukung tujuan kebijakan subsidi, dan meningkatkan kesejahteraan masyarakat yang membutuhkan.
Education On Implementing Service Strategies To Build Trust Among Aid Recipients Among MZW FAI UMJ Students Idrus, Ali; Sudarman, Daman; Nuryadin, Deni; Ilham, Muhammad Dzaky Faqihuddin; Az-Zahra, Deska Maura
Maslahah: Jurnal Pengabdian Masyarakat Vol 7, No 1 (2026)
Publisher : Yayasan Rahmat Islamiyah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56114/maslahah.v7i1.13078

Abstract

This community service aims to determine the service strategy in increasing the trust of muzakki and mustahik at Baznas South Tangerang. This service was carried out using the working mechanism method during the implementation of this program, where the team went directly to the field to examine the situation and problems in the environment of MZW FAI UMJ students. Results of service Through the presentation of material on the importance of Islamic religious education in the growth and development of early childhood, this can be done from the smallest things, starting with prayers in all children's activities, with parents setting an example that will become good habits for children.
Pengaruh Kualitas Pelayanan, Promosi, dan Harga Terhadap Kepuasan Pelanggan Melalui Loyalitas Pelanggan Pengguna Transportasi Ojek Online Gojek di Daerah Khusus Jakarta Shania Arnita; Daman Sudarman
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 4 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i4.6787

Abstract

The aim of this research is to test the phenomenon of research to find out how many factors influence the influence of service quality, promotion and price on customer satisfaction through customer loyalty of Gojek online motorcycle taxi transportation users in the Special Region of Jakarta. This research uses quantitative descriptive analysis methods and is associative in nature. This research data was obtained through distributing questionnaires which were measured using a Likert scale, which would then be processed through data processing methods with the SmartPls device. The sample in this study amounted to 280 respondents using the probability sampling method and taking a representative sample from the population whose sample was used or taken from a population that truly represents the existing population. The results of the research show that service quality has a positive and significant effect on customer satisfaction, promotion has a positive and significant effect on customer satisfaction, price has a positive and significant effect on customer satisfaction, service quality has a positive and significant effect on customer loyalty, promotion has a positive and significant effect on customer loyalty , price has a positive and significant effect on customer loyalty, and customer satisfaction has a positive and significant effect on customer loyalty.
Pengaruh Content Marketing dan Live Streaming Terhadap Keputusan Pembelian Konsumen di Platform E-Commerce Shopee di Wilayah Jabodetabek Vina Nur Fitriah; Daman Sudarman
eCo-Fin Vol. 8 No. 2 (2026): eCo-Fin
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/ef.v8i2.3907

Abstract

Perkembangan e-commerce mendorong perusahaan dan pelaku usaha untuk memanfaatkan strategi pemasaran digital yang semakin inovatif guna meningkatkan keputusan pembelian konsumen. Kajian ini menganalisis keterkaitan content marketing dan live streaming dengan keputusan pembelian konsumen pada platform Shopee di wilayah Jabodetabek. Pendekatan kuantitatif dengan sifat asosiatif digunakan dalam kajian ini. Data diperoleh melalui observasi dan penyebaran kuesioner kepada 196 pengguna Shopee yang dipilih dengan teknik non-probability sampling, yang dianalisis dengan SPSS versi 25 melalui uji validitas, reliabilitas, asumsi klasik, regresi linear berganda, uji t, dan uji F. Content marketing memiliki hubungan positif dan signifikan dengan keputusan pembelian, dengan nilai t hitung 2,225 > t tabel 1,972 dengan tingkat signifikansi 0,025. Live streaming juga menunjukkan hubungan positif dan signifikan dengan keputusan pembelian, dengan nilai t hitung 10,396 > t tabel 1,972 serta tingkat signifikansi 0,000. Hasil pengujian simultan memperlihatkan bahwa kedua variabel mampu menjelaskan variasi keputusan pembelian dengan nilai koefisien determinasi (R²) 0,558. Temuan ini memperlihatkan bahwa penyajian konten yang informatif dan menarik serta interaksi langsung melalui fitur live streaming dapat meningkatkan keyakinan konsumen dalam menentukan pilihan produk.
PENGARUH KOMPETENSI DAN KOMPENSASI TERHADAP PRODUKTIVITAS KARYAWAN DENGAN MEDIASI MOTIVASI KERJA Nazda Tazkia; Daman Sudarman
Media Riset Bisnis Manajemen Akuntansi Vol 2, No 2 (2026): Media Riset Bisnis Manajemen Akuntansi
Publisher : Taksasila Edukasi Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71312/mrbima.v2i2.961

Abstract

This study examines the influence of competence and compensation on employee productivity, with work motivation as a mediating variable, in outsourcing companies in DKI Jakarta. The research addresses the gap regarding inconsistent findings in the relationship between these variables, especially within the specific context of outsourced labor. A quantitative approach was employed using a causal-associative design. Data were collected via questionnaires from 396 outsourced employees across six manpower supply companies of varying scales (large, medium, small). The data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that: (1) competence has a positive and significant effect on compensation; (2) both competence and compensation positively and significantly affect work motivation; (3) competence and work motivation directly and positively affect employee productivity; (4) compensation has no significant direct effect on productivity; (5) work motivation fully mediates the effect of compensation on productivity and partially mediates the effect of competence on productivity. The findings emphasize that developing employee competence is the primary driver, while compensation influences productivity indirectly by enhancing work motivation. Keywords : Competence, Compensation, Work Motivation, Employee Productivity, Outsourcing, PLS-SEM.
THE INFLUENCE OF OCCUPATIONAL HEALTH AND SAFETY AND SUPERVISION ON EMPLOYEE PERFORMANCE OF PT. PAN MARITIME WIRA PAWITRA CREW MEMBERS Daman Sudarman
JOURNAL OF MANAGEMENT, ACCOUNTING, GENERAL FINANCE AND INTERNATIONAL ECONOMIC ISSUES Vol. 2 No. 3 (2023): JUNE
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/marginal.v2i3.734

Abstract

The purpose of this research is to investigate, test, and analyze the impact of occupational health, safety, and supervision on the performance of ship crew employees at PT. Pan Maritime Wira Pawitra. This research follows an associative approach with a quantitative method. The sample consists of 70 employees and crew members of PT. Pan Maritime Wira Pawitra, using a population sampling technique. Data was collected using a validated and reliable questionnaire. Multiple regression analysis was employed for data analysis. The findings of this study indicate that occupational health, safety, and supervision have a positive and significant effect on employee performance. Specifically, occupational health and safety positively and significantly affect employee performance. This is evident from the calculated t-value of 3.876, which is greater than the t-table value of 1.668. Moreover, the significance value (sig.) is 0.00, which is less than 0.05 (0.00 < 0.05). On the other hand, supervision has a positive but not very significant effect on employee performance. The calculated t-value of 0.21 is greater than 0.05, and the significance value is 0.21, also greater than 0.05. In conclusion, occupational health, safety, and supervision have a positive and significant impact on the performance of ship crew employees at PT. Pan Maritime Wira Pawitra. The F-value of 45.833 is greater than the F-table value of 3.13, and the significance value is 0.000, which is less than 0.05 (0.000 < 0.05), as obtained from the coefficient of determination results.
Co-Authors Adam, Mufan Aji Akhtar Aljunaid Akdyaputra, Rhezvir Ali Idrus Ali, Sampor Alif Nuron Al-Choiri Alifah, Tarisa Anang Ilham Az-Zahra, Deska Maura Dadang Dadang DADANG DADANG Diana Hasan Djoko Hananto Djoko Hananto Hapsari, Nia Puspita Ilham, Muhammad Dzaky Faqihuddin Imam Muhtadi Iqbal Aristotle Khatistyarso Karya Mardika Ngakan Made Khatistyarso, Iqbal Aristotle Muhammad Ali Murtadha Nazda Tazkia Nazifah Husainah Ngakan Made Karya Mardika Nia Puspita Hapsari Nora, Liza Novita Kurniawati Nuryadin, Deni Ramadhan, Fauzan Fitrah Ratnasari, Riza Rhezvir Akdyaputra Roihatul Jannah Sabaruddin Sabaruddin Sabaruddin Sabaruddin Shania Arnita Subekhi Subekhi Suhendar Sulaeman Syarof Haikal Mubarroq Tri Winarno Utari Dyah Ayu Astami Vina Nur Fitriah Vita Nur