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All Journal International Journal of Artificial Intelligence Research YUME : Journal of Management Jurnal WIDYA LAKSMI (Jurnal Pengabdian Kepada Masyarakat) Journal of Business on Hospitality and Tourism JPEMAS: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmiah Pariwisata
Candra Hidayat
Institut Pariwisata Trisakti
Humanities Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Environmental Science Health Professions Social Sciences Other

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Sistem Pelayanan Terhadap Kepuasan Pelanggan Pada Masa Pandemi Covid 19 di Pusat Kuliner Bekasi Sri Sulartiningrum; Candra Hidayat; Joko Haryono; Boby Dimas Parwoto; Elmira Peja; Annisa Dwi Nuraini
YUME : Journal of Management Vol 6, No 2 (2023)
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yum.v6i2.4552

Abstract

Penelitian ini bertujuan untuk mengetahui sistem pelayanan terhadap kepuasan pelanggan pada masa pandemic covid 19 di pusat kuliner Bekasi. Metode penelitian yang digunakan dalam penelitian ini adalah penelitian kuantitatif dan deskriptif korelasi. Penelitian dilakukan di pusat kuliner Bekasi (Islamic Center, Jalan R.A Kartini dan Mall Sumarecon Bekasi). Responden dalam penelitian ini sebanyak 100 orang di di pusat kuliner Bekasi. Hasil penelitian didapatkan indikator sistem pelayanan sesuai standar protokol kesehatan mean tertinggi 4,3400, yaitu prosedur pelayanan. Dan tertinggi kedua adalah 4.3300 sarana dan prasarana. Ini menandakan prosedur pelayanan, sarana dan prasarana sudah memadai. Hasil mean terendah adalah 4,1900 kompetensi petugas pemberi pelayanan. Dan terendah kedua adalah 4,2300 waktu penyelesaian. Ini menandakan tidak kompetensinya petugas pemberi layanan yang sesuai dengan standar protokol kesehatan menyebabkan waktu penyelesaian yang lebih lama. Pada indikator kepuasan pelanggan tertinggi adalah 4,4000, yaitu memberi masukan. Hasil mean terendah adalah 4.0600 merekomendasikan produk. Ini menandakan terdapat pelanggan yang komplain dan akan memberi masukan atau saran agar keinginan mereka dapat tercapai yaitu peningkatan kompetensi dari petugas dan waktu penyelesaian yang lebih cepat. Jika belum ada perbaikan yang dilakukan maka pelanggan tidak mau merekomendasikan tempat tersebut. Kata Kunci: Sistem Pelayanan, Covid 19, Kepuasan Pelanggan
Model of Tourist Destination in Cibuntu Village, West Java Hidayat, Candra; Arafah, Willy; Rahmanita, Myrza; Gantina, Devita; Boediman, Surya Fadjar
Journal of Business on Hospitality and Tourism Vol 8, No 2 (2022): JOURNAL OF BUSINESS ON HOSPITALITY AND TOURISM
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (260.852 KB) | DOI: 10.22334/jbhost.v8i2.393

Abstract

A6 model consist the attributes of tourist destination that are attraction, accessibility, amenities, available package, activities, and ancillary service. They both have an influence on increasing tourist satisfaction. Health protocol is also the perception to enhance tourist satisfaction in new normal. Consequently, health protocol plays an important role in boosting the tourist satisfaction in Cibuntu Village, West Java. This study analyses the relationships proposed in SERVQUAL, which consist five core components of service quality: tangibles, reliability, responsiveness, assurance and empathy. The sample in this study was 200 respondents from the tourists who experienced at least one time of visiting Cibuntu Village. This study using questionnaires in the kind of Google form, consists of 23 items.Five hypotheses were formulated and tested. The finding of this study found from all respondents is also going down more than four time experiences. Then offer a promotion for the young generation or under 25 year old market segment. In the new normal, the application of health protocols determines tourist satisfaction in Cibuntu Village, West Java. The process of building, designing, and defining a sustainable tourism village, we must collaborate with the central government and local government in the new normal situation. Cibuntu Village should collect the data from the tourist visiting Cibuntu village and save it as guest history to offer a suitable promotion in new normal.
The Interconnection of Certified Cleanliness, Health, Safety and Environmental Sustainability on Purchased Decision Tourism Businesses in Puncak Hidayat, Candra; Arafah, Willy; Rahmanita, Myrza
Journal of Business on Hospitality and Tourism Vol 9, No 1 (2023): June 2023
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/jbhost.v9i1.419

Abstract

Cleanliness, health, safety and environmental sustainability or CHSE is the implementation of hygiene, health, safety, and environmental sustainability which is an operational guide for the tourism sector. The purpose of this study is to analyze the interconnection of certified cleanliness, health, safety and environmental sustainability on purchased decision tourism businesses. The sample was 200 respondents from the tourists who experienced at least one time of visiting Puncak. The method used in this research is quantitative method. The questionnaires will be collected by using Google form. The statistical finding there is positive and strong relationship between certified cleanliness, health, safety and environmental sustainability on purchased decision tourism businesses. The finding of this study first, certified cleanliness, health, safety and environmental sustainability very important on purchased decision tourism businesses. Second, the age of respondent between 25 years old until 44 years old with 83 respondents from a total of 200 respondents, this opportunity for tourism businesses to promote a tourism sustainability for young generation. Third, tourism businesses to maintain the price is not higher than other tourist destinations and it is advisable not to increase the prices. Fourthly, according experienced visiting Puncak, more than four-time experience of respondent visiting Puncak with 129 respondents from a total of 200 respondents from all respondents, suggestion for tourism businesses to maintain products, services and innovate by implementing tourism sustainability businesses.
Program Kampus Mengajar Angkatan 3 Dalam Meningkatkan Kemampuan Siswa Dalam Pembelajaran Dan Kegiatan Ekstrakulikuler Di SDN Benteng 01 Ciampea, Bogor Hidayat, Candra; Akbar, Muhamad Randy; Husein, Muhammad Qori; Rusmana, Melati Sintia; Fatimah, Nur; Nada, Saila Qothrin; Nuryani, Eka Sri
JPEMAS: Jurnal Pengabdian Kepada Masyarakat Vol. 2 No. 1 (2023): JPEMAS : Jurnal Pengabdian Kepada Masyarakat
Publisher : Yayasan Pendidikan Tanggui Baimbaian

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71456/adc.v2i1.399

Abstract

Program kampus mengajar ini sangat membantu dalam memajukan pendidikan Indonesia karena dengan hadirnya mahasiswa di sekolah memberi dampak dan perubahan yang baik supaya tercipta pemerataan pendidikan di Indonesia. Kegiatan Kampus Mengajar Angkatan 3 di SD Negeri Benteng 01 Ciampea Bogor ini telah berlangsung selama kurang lebih 4 bulan atau 18 minggu. Rangkaian kegiatan selama melaksanakan tugas kampus mengajar sesuai dengan program kerja diantaranya aspek kegiatan mengajar, adaptasi teknologi, administrasi dan pengembangan siswa dan ekstrakulikuler. Membuahkan hasil positif seperti tumbuhnya semangat belajar siswa di sekolah, meningkatnya rasa percaya diri pada siswa, bertambahnya pengetahuan mengenai teknologi pada guru dan siswa serta administrasi sekolah yang lebih tertata. Dari sisi mahasiswa dapat menambah wawasan dengan mengenal budaya dan adat istiadat sehingga dapat memperkuat rasa kebinekaan, juga kemampuan beradaptasi untuk membawa diri di lingkungan baru.
Igniting Determinants Of Tourism Service Purchase Decisions Hidayat, Candra; Triono, Freddy; Haryono, Joko; Pangkerego, Eduard Rudolf
International Journal of Artificial Intelligence Research Vol 9, No 1.1 (2025)
Publisher : Universitas Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v9i1.1.1529

Abstract

This research aims to analyze the influence of promotion and price on purchasing decisions for tourism services in Lawangsewu, Semarang. This research employed quantitative methods with regression analysis. The author used primary data and purposive sampling, resulting in a sample size of 95 respondents. Partial Least Squares (PLS) analysis was used for this research. The data analysis revealed that promotion and price significantly influence purchasing decisions for tourism services in Lawangsewu, Semarang. Future researchers investigating related issues can use this study's findings as a guide. This study can also be used as assessment data to help business managers focus more on promotions to facilitate marketing campaigns with a wider audience.
Implementasi Pelaksanaan Program Kampus Mengajar Angkatan 2 Menggunakan Metode Blended Learning di SDS Hang Tuah 8 Jakarta Utara Hidayat, Candra; Pangestri, Yusni Astriani; Pratiwi, Azhara Okvianita; Audri, Salma Salsabila
JPEMAS: Jurnal Pengabdian Kepada Masyarakat Vol. 1 No. 2 (2023): JPEMAS : Jurnal Pengabdian Kepada Masyarakat
Publisher : Yayasan Pendidikan Tanggui Baimbaian

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71456/adc.v1i2.166

Abstract

Program Kampus Mengajar mengajak para mahasiswa untuk berkolaborasi, beraksi, berbakti mengajar sebagai agen perubahan diharapkan akan membantu meningkatkan kualitas Pendidikan di jenjang SD dan SMP khususnya di bidang literasi dan numerasi. Berdasarkan analisis situasi dan permasalahan yang didapatkan di SDS Hang Tuah 8 Jakarta dengan metode blended learning, maka kami menyusun beberapa program dalam mengatasi masalah yaitu dalam mengajar, adaptasi tekhnologi dan adaptasi sekolah. Program maupun kegiatan yang kami susun sudah kami sesuaikan dan adaptasi kembali seiring dengan waktu selama kami datang setiap hari ke SDS Hang Tuah 8 Jakarta, hal ini juga melalui persetujuan dan diskusi dengan Dosen Pembimbing Lapangan maupun pihak sekolah. Mahasiswa juga membantu sekolah dalam membantu adaptasi teknologi, dan membantu administrasi. Para guru di SDS Hang Tuah 8 Jakarta Utara sudah mampu memahami teknologi, hanya saja sarana dan prasarana yang belum memadai serta dalam penerapannya para guru masih bingung terutama dalam kegiatan pembelajaran di tengah pandemi covid-19 ini.
FESTIVAL BUDAYA ACEH AND PAPUA DI AL AZHAR SYIFA BUDI CIBUBUR Hidayat, Candra; Maulana, Alifatqul; Setiawan, Christin; Ariesta, Eliza; Wijayati, Eko Sri; Anwaruddin, Anwaruddin
Jurnal Widya Laksmi: Jurnal Pengabdian Kepada Masyarakat Vol. 5 No. 1 (2025): Jurnal WIDYA LAKSMI (Jurnal Pengabdian Kepada Masyarakat) - Inpress
Publisher : Yayasan Lavandaia Dharma Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59458/jwl.v5i1.133

Abstract

Indonesia memiliki kekayaan budaya yang sangat beragam, yang menjadi identitas dan kekuatan bangsa. Namun, seiring dengan globalisasi, banyak kebudayaan lokal yang terancam punah. Oleh karena itu, pengabdian kepada masyarakat ini bertujuan untuk meningkatkan kesadaran dan partisipasi masyarakat dalam melestarikan budaya lokal, khususnya budaya daerah Aceh dan Papua. Metode yang digunakan dalam pengabdian ini adalah pendekatan partisipatif melalui pelaksanaan kegiatan edukasi, pelatihan, serta pemetaan potensi budaya daerah. Kegiatan ini melibatkan berbagai pihak, seperti pemerintah lokal, masyarakat, dan akademisi untuk memastikan keberlanjutan program. Hasil pengabdian menunjukkan bahwa masyarakat mulai memahami pentingnya pelestarian budaya melalui kegiatan yang melibatkan mereka secara langsung. Diskusi hasil pengabdian mencakup relevansi kebudayaan dalam membangun karakter bangsa dan ketahanan sosial, serta tantangan yang dihadapi dalam memelihara kebudayaan di tengah arus globalisasi. Berdasarkan hasil analisis SWOT, meskipun terdapat kelemahan seperti penurunan partisipasi dalam olahraga tradisional dan permainan rakyat, terdapat peluang yang dapat dimaksimalkan untuk pemajuan kebudayaan melalui teknologi dan kebijakan publik. Saran yang dapat diberikan adalah perlunya kebijakan yang lebih mendalam dalam melibatkan masyarakat dalam kegiatan kebudayaan lokal. Kesimpulannya, melestarikan budaya daerah seperti Aceh dan Papua sangat penting dalam memperkuat identitas nasional dan mendukung keberagaman budaya Indonesia.
Pengaruh Fasilitas dan Aksesibiltas Terhadap Kepuasan Pengunjung di Taman Menteng Bintaro Jaya, Tangerang Selatan Oktavia, Reno Catelya Dira; Hidayat, Candra; Wicaksono, Haryo; Taviprawati, Ervina; Yasin, Andi Muhammad
Jurnal Ilmiah Pariwisata Vol 30 No 3 (2025): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v30i3.1983

Abstract

This study aims to analyze the influence of accessibility and facilities on visitor satisfaction at Menteng Park, Bintaro Jaya, South Tangerang. This study used a quantitative approach with a descriptive and explanatory research design. The study population was visitors to Menteng Park during the study period, with a sample of 200 respondents selected using a purposive sampling technique. Data were collected through a questionnaire survey measuring accessibility, facilities, and visitor satisfaction. Data analysis was conducted using multiple linear regression. The results showed that accessibility and facilities significantly influenced visitor satisfaction. Good accessibility, such as easy transportation and parking availability, contributed to visitor comfort, while adequate facilities, such as seating, play areas, and clean restrooms, increased visitor satisfaction. These two factors are interrelated and strengthen positive visitor experiences. Menteng Park management needs to continuously improve the quality of accessibility and facilities to enhance visitor satisfaction. This study recommends improving pedestrian paths, adding parking facilities, and providing more comfortable public spaces. Further research could explore the social and environmental factors that influence satisfaction and examine the relationship between accessibility, facilities, and visitor loyalty. Keywords: facilities, accessibility, visitor satisfaction
Co-Authors Akbar, Muhamad Randy Annisa Dwi Nuraini Anwaruddin, Anwaruddin Ariesta, Eliza Audri, Salma Salsabila Binariyanti Sembiring Boby Dimas Parwoto Boediman, Surya Fadjar Devita Gantina Elmira Peja Ervina Taviprawati, Ervina Fadia Salsabila Fernando Adam Hainim Haryo Wicaksono, Haryo Haryono, Joko Husein, Muhammad Qori Joko Haryono Kardianto Kardianto Maemunah Maemunah Maulana, Alifatqul Myrza Rahmanita Nada, Saila Qothrin Nuryani, Eka Sri Pangestri, Yusni Astriani Pangkerego, Eduard Rudolf Pratiwi, Azhara Okvianita Rusmana, Melati Sintia Setiawan, Christin Sri Sulartiningrum Triono, Freddy Wijayati, Eko Sri Willy Arafah Willy Arafah, Willy Yasin, Andi Muhammad Yi Zeng