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All Journal INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER) International Journal of Teaching and Learning (INJOTEL)
Rizki Fauzi
Universitas Negeri Makassar
Religion Humanities Education Mathematics Social Sciences Other

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THE ROLE OF INTERCULTURAL COMMUNICATION IN IMPROVING THE QUALITY OF HEALTH SERVICES: A LITERATURE REVIEW ON CULTURAL AWARENESS AND COMMUNICATION SKILLS AMONG MEDICAL PERSONNEL IN INDONESIA Rizki Fauzi; Al-Amin
INTERNATIONAL JOURNAL OF SOCIETY REVIEWS Vol. 3 No. 2 (2025): INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER)
Publisher : Adisam Publisher

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This study aims to examine the role of intercultural communication in improving the quality of health services in Indonesia through a literature review on cultural awareness and intercultural communication skills among medical personnel. In the context of Indonesia's multicultural society, health services require medical personnel to be able to interact with patients from various cultural backgrounds effectively, empathetically, and adaptively. This literature study collects and analyses various scientific sources, including journals, books, and research reports from the last 5 to 10 years. The results of the study show that cultural awareness is an important basis for medical personnel in understanding the values, beliefs, and health behaviours of patients, while intercultural communication skills play a role in translating this understanding into effective communication practices that respect differences. The integration of these two aspects has been proven to increase patient trust, satisfaction, and compliance with treatment, which ultimately strengthens the quality of healthcare services. This study recommends the need for policies and continuous training programmes that integrate intercultural communication competencies into the education system and professional practice of healthcare workers in Indonesia, thereby creating more inclusive, equitable, and humane healthcare services.
LITERATURE STUDY ON THE EFFECTIVENESS OF THE BLENDED LEARNING MODEL IN DEVELOPING COUNTRIES Rizki Fauzi; Suci Pole Mappaita; Zulvia Trinova
International Journal of Teaching and Learning Vol. 3 No. 3 (2025): MARCH
Publisher : Adisam Publisher

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This study examines the effectiveness of the blended learning model in developing countries through a literature review. Blended learning, which combines face-to-face and online learning, is believed to have the potential to improve the quality of education. Studies show that this model can increase learning motivation, provide a variety of learning resources, and enable more active interaction between students and teachers. However, the implementation of blended learning in developing countries faces significant obstacles, including problems with technological infrastructure, limited internet access, and technological readiness among both students and teachers. This study emphasises the need for multidisciplinary collaboration in terms of improving technological infrastructure, training in technological skills, and providing adequate educational resources so that the implementation of blended learning can be more effective. The results of this study are expected to provide insights for policy makers and educators in implementing and optimising the blended learning model in developing countries.
THE ROLE OF MULTICULTURAL EDUCATION IN THE ERA OF GLOBALISATION: BUILDING TOLERANCE, REDUCING DISCRIMINATION, AND STRENGTHENING CHARACTER AND NATIONAL IDENTITY THROUGH A LITERATURE REVIEW Rizki Fauzi; Suhari Suhari
International Journal of Teaching and Learning Vol. 3 No. 7 (2025): International Journal of Teaching and Learning (INJOTEL)
Publisher : Adisam Publisher

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This study aims to analyse the role of multicultural education in building tolerance, reducing discrimination, and strengthening national character and identity in the era of globalisation. The research approach used is qualitative with a literature review method, which examines various scientific sources on the theory, practice, and policy of multicultural education. The results of the study show that multicultural education plays an important role as a means of forming mutual respect between individuals and groups with different social, cultural, and religious backgrounds. Through the implementation of an inclusive curriculum and a learning environment that respects diversity, multicultural education has proven to be effective in fostering values of tolerance and equality, as well as preventing discriminatory attitudes in society. In addition, multicultural values integrated with the principles of Pancasila and national culture contribute to strengthening character, morality, and a sense of nationality among students. Therefore, multicultural education needs to be positioned as a key strategy in shaping a generation with superior personalities, a nationalistic spirit, and the ability to adapt constructively in the midst of globalisation.
Co-Authors Al-Amin Suci Pole Mappaita Suhari Suhari Zulvia Trinova