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Implementing Information Technology to Improve Public Service Quality: A Case Study of Loa Ipuh Darat Village, Kutai Kartanegara Juliansyah; Saipul; Surya, Iman
Journal of Mathematics Instruction, Social Research and Opinion Vol. 4 No. 4 (2025): December
Publisher : MASI Mandiri Edukasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58421/misro.v4i4.919

Abstract

This study examines the implementation of information technology to improve the quality of public services in Loa Ipuh Darat Village by analyzing the effectiveness of the digitalization process using four policy implementation variables proposed by Edwards III: communication, resources, disposition, and bureaucratic structure. In addition, the study explores the supporting and inhibiting factors that influence the implementation of information technology in village-level public services. The objectives of this study are: (1) to describe and analyze the implementation of information technology in public services in Loa Ipuh Darat Village, Tenggarong District, Kutai Kartanegara Regency; and (2) to identify the supporting and inhibiting factors affecting its implementation. This research employed a qualitative descriptive approach. Data were collected through in-depth interviews, direct observation, and documentation. The interviews involved eight informants: the village head, the village secretary, two village administrative staff, one IT operator, two community members as service users, and one sub-district official. The study was conducted over three months, from March to May 2024. Data analysis followed the interactive model developed by Miles, Huberman, and Saldaña, which includes data condensation, data display, and conclusion drawing and verification. The findings indicate that the implementation of information technology in public services has shown mixed results. Communication has been carried out hierarchically and relatively clearly, although continuous technical assistance is still needed. Resources remain the main constraint, particularly limited human resource competence, budget constraints, and inadequate IT facilities. The disposition of both village officials and the community is generally positive and adaptive, but disparities in digital literacy persist. The bureaucratic structure provides formal regulatory support; however, its effectiveness is limited by rigid administrative procedures and the absence of a specialized IT unit at the village level. Supporting factors include leadership commitment, positive attitudes among village officials, and the availability of initial network infrastructure. In contrast, inhibiting factors include limited technical competence, unstable internet connectivity, dependence on external technicians, and a less responsive bureaucracy. These findings highlight that successful digitalization in public services depends heavily on resource readiness, bureaucratic flexibility, and adequate infrastructure support.
Involvement of Community Organisations in Providing Information, Motivation to TB Patients to Adhere to Regular Treatment Manurung, Nixson; Bolon, Christina Magdalena T.; Manurung, Sarida Surya; Manurung, Rostinah; Siregar, Sarmaida; Ratna Dewi; Sagala, Deddy Sepadha Putra; Dame, Arta Marisi; Nainggolan, Syahrul Handoko
Buletin Penelitian Kesehatan Vol. 53 No. 2 (2025)
Publisher : Poltekkes Kemenkes Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33860/bpk.v53i2.4056

Abstract

Background: Tuberculosis (TB) requires long-term treatment, and non-adherence remains a major challenge that increases the risk of treatment failure and disease transmission. The Information–Motivation–Behavioral (IMB) model highlights the importance of social support in improving adherence. Community-based organizations, particularly youth and religious organizations, are deeply embedded in society and have the potential to support TB patients through information dissemination and motivational assistance. This study aimed to explore the role of community organizations in providing information and motivation to enhance treatment adherence among TB patients. Methods: A qualitative study with a phenomenological approach was conducted in the Serdang Bedagai health service area, North Sumatra, Indonesia. A total of 24 informants, including health workers, members of youth and religious organizations, and TB patients, were recruited using purposive sampling. Data were collected through in-depth interviews and analyzed using qualitative content analysis supported by Atlas.ti software. Results: Three main themes emerged: adherence to treatment, establishment of cooperation, and motivation. Community organizations supported adherence by facilitating regular meetings, assisting medication intake, establishing communication groups, and providing emotional, informational, and family support. Conclusion: The involvement of youth and religious organizations plays a critical role in strengthening TB treatment adherence. Integrating community-based support with health services may enhance motivation, supervision, and long-term treatment compliance among TB patients.
A Qualitative Study on the Implementation of Academic Information System Management (SINKAD) in Enhancing Educational Administration Efficiency at Wearnes Malang Affan, Fahmi
IJBAMS: International Journal of Business Accounting Management Social Science Vol. 1 No. 3 (2025): December
Publisher : Manajemen Multitalenta Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64530/ijbams.v1i3.33

Abstract

This study aims to analyze the implementation of Academic Information System (SINKAD) management in improving the efficiency of educational administration at Wearnes Education Center Malang. Before the implementation of SINKAD, administrative activities such as grade input, student registration, and schedule management were carried out manually, which often caused delays and data errors. This research employs a qualitative method with a case study approach, using interviews, observations, and documentation involving administrative staff and system users. The results of the study indicate that the implementation of SINKAD has had a positive impact on work efficiency and administrative services. Administrative processes that previously required 60–90 minutes can now be completed within 15–25 minutes. In addition, data accuracy has improved, interdepartmental coordination has become more effective, and student services are faster and more transparent. The study concludes that effective SINKAD management enhances the effectiveness and efficiency of educational administration and supports professional academic governance at Wearnes Malang.
PELATIHAN FUNDAMENTAL SPOKEN ENGLISH DALAM MENINGKATKAN KEMAMPUAN PRESENTASI SOFTWARE ( ENGLISH FOR SPECIFIC PURPOSES: INFORMATION SYSTEM STUDENTS AT STMIK BNJ LUBUKLINGGAU) Ardayati; Maria Ramasari
Bakti Nusantara Linggau: Jurnal Pengabdian Kepada Masyarakat Vol. 4 No. 2 (2024): Bakti Nusantara Linggau
Publisher : LP3MKIL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55526/bnl.v4i2.773

Abstract

Program Studi Sistem Informasi merupakan salah satu program studi yang ada di STMIK BNJ Lubuklinggau yang menggabungkan beberapa bidang keilmuan, yaitu ilmu komputer, manajemen dan bisnis. Dalam proses pembelajarannya, mahasiswa tidak hanya membuat suatu produk teknologi, tetapi juga mampu mempresentasikan produk teknologi tersebut. Kemampuan presentasi sebuah produk teknologi sangat mutlak diperlukan. Kemampuan ini mendasari kesuksesan mahasiswa dalam menjawab tantangan dunia kerja. Pelatihan Fundamental Spoken English dalam Meningkatkan Kemampuan Presentasi Software ( English for Specific Purposes: Information System Students at STMIK BNJ Lubuklinggau) bertujuan meningkatkan kemampuan bahasa Inggris tentang bagaimana mahasiswa Sistem Informasi mempresentasikan software dengan baik dan penuh percaya diri. Metode yang digunakan adalah drill dalam bentuk diskusi dan presentasi melalui pelatihan selama 4 pertemuan. Jumlah peserta pelatihan adalah 27 mahasiswa. Hasil PPM yang ingin dicapai yaitu terlaksananya pembelajaran tentang teori presentasi, praktik dan keahlian presentasi Bahasa Inggris.. Kegiatan PPM ini melibatkan 3 orang mahasiswa Universitas PGRI Silampari yang diharapkan dapat memberikan pengalaman diluar kampus bagi mereka tentang bagaimana mempersiapkan administrasi pelatihan, mempersiapkan materi dan perlengkapan serta melihat secara nyata proses pelatihan English Presentation yang melibatkan mahasiswa Sistem Informasi sebagai peserta. Dengan diikutsertakan mereka dalam pelatihan ini, diharapkan mereka kelak memiliki keterampilan mumpuni untuk melaksanakan pelatihan dengan materi yang bermanfaat bagi masyarakat. Pengabdian ini juga memberikan dampak positif bagi dosen sebagai pelatihan yang terencana, dan berdampak pada masyarakat, yakni para peserta menjadi mahir dan percaya diri ketika berbicara di depan umum dalam bahasa Inggris karena telah melalui latihan yang terstruktur dan intensif serta sesuai dengan kebutuhan. Selain itu dosen juga menambah pengalaman berkoordinasi dengan mitra, bekerjasama, melakukan aktivitas pembelajaran bermanfaat tidak hanya di dalam kampus tapi juga diluar kampus. Selain itu, Materi English for Presentation dapat digunakan oleh dosen sebagai bahan ajar pada Mata Kuliah Public Speaking. Skill Speaking ini juga akan dijadikan sebagai akar ilmu bagi dosen dalam melaksanakan penelitian, sehingga menjadi rangkaian tri dharma perguruan tinggi yang tidak terpisah.
Analysis of the Academic Information System (SIAKAD) Using Tyler’s Goal Oriented Evaluation Model Oktira, Yona Syaida; Ambiyar, Ambiyar; Rizal, Fahmi
The Future of Education Journal Vol 4 No 9 (2025): #1
Publisher : Lembaga Penerbitan dan Publikasi Ilmiah Yayasan Pendidikan Tumpuan Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61445/tofedu.v4i9.1286

Abstract

This study aims to analyze the success of the Academic Information System (SIAKAD) at Nahdlatul Ulama University of West Sumatra (UNU Sumbar) in achieving its predetermined objectives. The study employs the Goal-Oriented Evaluation Model, first introduced by Robert E. Stake in 1967. Stake is a prominent educational evaluation scholar known for his goal-based evaluation approach, which is also discussed in Donna Mertens’ program evaluation framework. This research adopts a descriptive qualitative methodology to identify the primary objectives of the Academic Information System (SIAKAD) and to measure the extent to which these objectives have been achieved based on data collected from various stakeholders, including the Head of the Information Systems Unit at UNU Sumbar, lecturers, students, and institutional partners. Data were collected and analyzed through interviews, observations, and document analysis. The findings indicate that most of the primary objectives of the Academic Information System particularly improving administrative efficiency and data accuracy have been successfully achieved. However, several objectives related to user satisfaction, feature optimization, and system readiness in response to technological advancements still require further attention. Strategic recommendations are therefore proposed to enhance the sustainability of the Academic Information System (SIAKAD) at UNU Sumbar so that it can more effectively support the Tridharma of Higher Education within the university context.
Implementation of the Information and Documentation Management Officer (PPID) Policy in Pohuwato Regency Arief Rahmat Giasi; Rauf A. Hatu; Sri Yulianty Mozin
Journal of General Education and Humanities Vol. 5 No. 1 (2026): February
Publisher : MASI Mandiri Edukasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58421/gehu.v5i1.979

Abstract

The Policy of the Public Information and Documentation Management Officer is designed to guarantee public access to information and strengthen transparency in local government administration. However, in practice, implementing this policy often reveals gaps between normative compliance and the operational performance of public information services. This article analyzes the implementation of the Public Information and Documentation Management Officer policy in Pohuwato Regency using the policy implementation model proposed by Van Meter and Van Horn. This study employs a descriptive qualitative approach, with data collected through observation, interviews, and document analysis. Data were analyzed using an interactive model consisting of data reduction, data display, and conclusion drawing. The findings indicate that, normatively, the local government has established relatively comprehensive regulations and operational standards for public information services. Nevertheless, policy implementation has not been comprehensive and remains largely limited to responding to public information requests via online channels. Unsustainable resource availability, weak organizational functions for implementation, the absence of structured, formal communication mechanisms, and external support that remains primarily normative have led the policy to operate partially and reactively. These findings confirm that the implementation of the Public Information and Documentation Management Officer policy in Pohuwato Regency remains dominated by administrative compliance, without adequate institutional and operational strengthening to develop a functional, sustainable public information service system.
Principal Supervision Management in Enhancing Teachers’ Information and Communication Technology Competence Lailis Syarofah; Dinny Mardiana
Journal of General Education and Humanities Vol. 5 No. 1 (2026): February
Publisher : MASI Mandiri Edukasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58421/gehu.v5i1.1010

Abstract

This study aims to explore how principals’ supervision management contributes to improving teachers’ information and communication technology (ICT) competence in elementary schools. Using a qualitative case study design, the research was conducted in two public elementary schools in Tambora District, Jakarta. Data were collected through in-depth interviews, participant observation, and document analysis involving principals, teachers, and school supervisors. The findings reveal that supervision management, implemented through the functions of planning, organising, actuating, and controlling (POAC), plays a strategic role in strengthening teachers’ ICT competence. Participatory planning based on teachers’ needs, collaborative organisation of supervision teams, practice-oriented implementation through coaching and mentoring, and continuous monitoring and evaluation collectively foster teachers’ confidence, creativity, and ability to integrate digital technologies into classroom instruction. This study highlights that effective supervision management goes beyond administrative control and serves as a systemic approach to professional development. The findings have practical implications for school leaders in designing adaptive, sustainable supervision strategies to support digital transformation in elementary education.
Development of an Integrated Web and Mobile-Based MSME Information System Using a User-Centered Design Approach Alfarizqy, Dimas Anugrah Putra; Hidayat, Ahmad Tri
Journal of Scientific Research, Education, and Technology (JSRET) Vol. 4 No. 4 (2025): Vol. 4 No. 4 2025
Publisher : Kirana Publisher (KNPub)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58526/jsret.v4i4.933

Abstract

This research focuses on the development of an integrated information system designed to promote and market the products of Micro, Small, and Medium Enterprises (MSMEs) by employing a User-Centered Design (UCD) methodology. The developed system encompasses a web-based platform for MSME agency administrators and a complementary mobile application for end consumers. The research methodology adhered to the four established phases of UCD: planning, design, development, and evaluation. The outcome of this process is a fully-featured system comprising a comprehensive product catalog, an integrated payment gateway supporting QRIS, e-wallet, and virtual account transactions, a shopping cart, a wishlist functionality, a product review and rating system, and real-time order tracking. A rigorous usability evaluation conducted using the System Usability Scale (SUS) yielded an impressive score of 85.2, which falls within the ""excellent"" acceptability range. The findings demonstrate that the system is highly effective in enhancing the visibility of MSME products and provides a secure and convenient platform for facilitating digital transactions for consumers.
Merapi Volcano Refugee Management Information System Saputro, Muhammad Ikhwan Maulana; Anggara, Afwan
Journal of Scientific Research, Education, and Technology (JSRET) Vol. 4 No. 4 (2025): Vol. 4 No. 4 2025
Publisher : Kirana Publisher (KNPub)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58526/jsret.v4i4.955

Abstract

The Mount Merapi Refugee Management Information System is a system designed to provide information related to the evacuation process in emergencies or disaster situations. The main purpose of this system is to assist and ensure safety and efficiency in the evacuation process. This system can include various elements, such as emergency monitoring, early warning, evacuation plans, evacuation routes, barracks capacity, rescue team coordination, and the latest information for the affected communities. This system is used to optimize the evacuation process of residents when Mount Merapi erupts. By utilizing communication technology, this system provides real-time information on volcanic activity developments, determines evacuation zones in the Merapi disaster area, and provides guidance and notifications to communities around Mount Merapi through various communication channels. The integration of geospatial data and mapping enables the identification of the best evacuation routes, while a user-friendly interface facilitates access and interaction for users. This system is expected to improve evacuation efficiency, minimize risks, and enhance the safety of communities in areas affected by Mount Merapi disasters. The Evacuation Information System is expected to improve coordination, rapid response, and community safety in dealing with emergency situations.
Religion, Identity and Politics in the Age of Communication and Information Technologies with Emphasis on Iran Keshishyan Sirki, Garineh; Mastanora, Refika
Alfuad: Jurnal Sosial Keagamaan Vol. 9 No. 2 (2025)
Publisher : Universitas Islam Negeri Mahmud Yunus Batusangkar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This article examines the concepts of religion, identity, and politics, as well as the concept of digital democracy and its impact on political participation in the information technology age. With the rapid growth of digital technologies and the expansion of online platforms, traditional forms of political participation have undergone fundamental changes that raise fundamental questions about the opportunities and threats to the progress of modern democracy. Opportunities such as increased access, facilitating communication between citizens and the government, greater transparency, and the participation of marginalized groups are examined. The role of technologies such as electronic voting, social media, blockchain, and artificial intelligence in improving democratic processes was considered. However, along with these opportunities, challenges such as the digital divide, the spread of misinformation, security risks, and privacy violations were also analyzed. Successful and unsuccessful case studies of the implementation of digital democracy in different countries, such as electronic voting and constitution writing through online participation, shed light on the practical dimensions of this phenomenon. Finally, the article emphasizes the need for smart policymaking, the development of media literacy, the protection of personal data, and the design of inclusive digital platforms to ensure that religion, culture, and identity are not compromised in the digital age. Continuous innovation, institutional adaptability, and collaboration between government, civil society, and technology companies are among the requirements for a successful transition to an inclusive, transparent, and sustainable digital democracy, although there is still a long way to go.

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