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THE ROLE OF GOOD CORPORATE GOVERNANCE AND INFORMATION AND COMMUNICATION TECHNOLOGY IN IMPROVING SERVICE QUALITY THROUGH SERVICE EFFICIENCY: EVIDENCE FROM PT PLN (PERSERO) UP3 BERAU Ikrarda Tegar Pambudi; Umi Muawanah; FX Bhakti Hendrakusuma
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 6 (2026): MAY
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20605808

Abstract

The development of the Society 5.0 era requires State-Owned Enterprises (SOEs) to improve public service quality amid increasing technological disruption and rising public expectations. However, public service delivery in SOEs continues to face strategic challenges, such as complaints regarding delays, inefficiency, procedural uncertainty, and low responsiveness. This study aims to examine the effects of Good Corporate Governance and Information and Communication Technology on service quality through service efficiency at PT PLN (Persero) Unit Pelaksana Pelayanan Pelanggan Berau. The study population consisted of 72 employees, and 69 valid responses were obtained using a census (saturated sampling) method. Data were collected through structured five-point Likert questionnaires and organizational documents, and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results indicate that GCG significantly improves both service quality and service efficiency, and indirectly enhances service quality through service efficiency. ICT significantly influences service efficiency and indirectly improves service quality, although its direct effect on service quality is not significant. Service efficiency was found to mediate the relationships between GCG and ICT with service quality. These findings highlight the importance of implementing GCG principles and integrating ICT to streamline processes, enhance efficiency, and ultimately improve the quality of public services in SOEs.
PUBLIC KNOWLEDGE, ATTITUDES, AND ACCESS TO INFORMATION MEDIA TOWARDS WASTE MANAGEMENT IN JUANG CITY Rizal Saputra; Sitti Zubaidah; Ernawita
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 7 (2026): JUNE
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Domestic waste management requires active community involvement supported by adequate levels of knowledge, attitudes, and access to information. This study aims to describe the level of community knowledge, attitudes, and access to information media regarding waste management in Kota Juang District, Bireuen Regency. The study used a descriptive quantitative approach with a cross-sectional design. A total of 120 respondents were selected using an accidental sampling technique. Data collection was conducted through structured questionnaires, field observations, and documentation studies. Data were analyzed descriptively using frequency distributions, percentages, and average values. The results showed that the level of community knowledge was in the moderate category, especially still low in technical aspects of waste management such as waste classification, transportation schedules, and the application of the 3R principle ( Reduce, Reuse, Recycle ). Community attitudes towards waste management were relatively positive, indicated by high concern for environmental cleanliness and support for shared responsibility in waste management. Meanwhile, community access to information media was in the high category, with social media and government websites being the most widely accessed and effective sources of information. This study concluded that the community in Kota Juang District has quite good social readiness in supporting community participation-based waste management. However, it is necessary to strengthen technical education, optimize digital-based environmental communication, and increase community participation to support more sustainable waste management .
ELEMENTARY SCHOOL STUDENTS' DIGITAL LITERACY READINESS FOR SOCIAL MEDIA AND DIGITAL INFORMATION Ardis, Nurfaidah; Abdullah, Abid Raisardhi
Jurnal Kopendik Vol 5 No 2 (2026): Oktober
Publisher : Program Studi Bimbingan dan Konseling FKIP UNJA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/kopendik.v5i2.56220

Abstract

This study aims to determine the digital literacy readiness of elementary school students in Makassar City for social media and digital information. The study used a quantitative approach with descriptive methods. The study subjects were 223 fifth and sixth grade elementary school students in Makassar City. Data collection was conducted using a six-item Guttman scale questionnaire. Data analysis was conducted using descriptive statistics, including mean, median, standard deviation, percentage, and categorization of students' digital literacy readiness levels. The results showed that students' digital literacy readiness was in the high category, with a percentage of 81.2%. Most students understood the basics of cyberbullying, social media use, and the importance of being cautious about digital information and fake news on the internet. Furthermore, the majority of students had social media accounts such as WhatsApp, TikTok, YouTube, and Instagram. However, some students still had low levels of digital literacy readiness, requiring strengthening digital literacy education through the role of schools and parents to enable students to use social media and digital information safely and responsibly. Keywords: digital literacy, social media, elementary school students, digital information
A Web-Based Personnel Information System with Geolocation Using User-Centered Design: A Usability Evaluation with SUS Muhammad Rizki Fadillah; Aninda Muliani Harahap
International Journal of Management Science and Information Technology Vol. 6 No. 1 (2026): January - June 2026
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijmsit.v6i1.6962

Abstract

Digital transformation in public administration requires integrated and efficient personnel information systems. However, personnel management at the Ministry of Religious Affairs Office of Simalungun Regency remains semi-manual and fragmented, resulting in process inefficiencies, data inconsistencies, and limited information accessibility. This study seeks to develop and assess a web-based personnel information system by applying the User-Centered Design (UCD) approach to enhance service quality and optimize the user experience. The UCD method was applied iteratively through context analysis, user requirement specification, solution design, and usability evaluation. The developed system integrates geofencing-based attendance with real-time location monitoring, workflow-based leave management, and Key Performance Indicator (KPI)-based performance evaluation within a centralized platform. The usability assessment using the System Usability Scale (SUS) with 30 respondents yielded a mean score of 91.25 (Grade A), indicating excellent usability and high user acceptance. The findings further demonstrate that the integration of User-Centered Design (UCD) principles and geofencing technology contributes to improved attendance accuracy, administrative efficiency, information accessibility, and transparency in personnel management. The proposed system contributes to digital government transformation by providing an integrated and user-oriented solution for personnel administration in public sector organizations.
Health information systems as suport for public health service governance: A literature review Nadia Putri Untiami; Tuanku Banang Rabbani Imsyaamru; Acim Heri Iswanto
Indonesian Journal of Health Science Vol 6 No 3 (2026)
Publisher : PT WIM Solusi Prima

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54957/ijhs.v6i3.2208

Abstract

The management of public health services currenly relies heavily on the integration of digital technology to minimize information fragmentation and support accurate managerial decision-making. This study aims to synthesize national data on the utilization of Health Information Systems (HIS) and evaluate the role of digital maturity in supporting the efficient management of public health service. The research method employs a qualitative approach with a literature review design through a systematic search of the Google Scholar and PubMed databases for literature published over the past 10 years. The results indicate that effective HIS imlementation positively correlates with improved healthcare worker perfomance and accelerated clinical administration, where accurate data can systematically optimize operational workflows. However, challenges were identified in the form of technical system constraits that cause long queues and the potential for increased administrative workload for nurses if the system is not holistically integrated. It is recommended that future EHR development focus on strengthening cross-system interoperability, simplifying reporting variables, and enhancing human resource capacity through continuous training.
Truth-Seeking Behavior of Prospective Mathematics Teachers in Solving Islamic-Integrated Problems with Contradictory Information (PWCI): A Mathematical Resilience Perspective Nanda Dila Zahrotul Khumainah; Achmad Miftachul Ulum; Hanifah Fitriani; Arini Mayan Fa’ani
Edumatika Vol 8 No 1 (2025): May 2025, Edumatika : Jurnal Riset Pendidikan Matematika
Publisher : Fakultas Tarbiyah dan Ilmu Keguruan IAIN Kerinci

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32939/ejrpm.v8i1.4341

Abstract

This study aims to describe the truth-seeking behavior of prospective mathematics teachers through the lens of mathematical resilience. This research employs a descriptive qualitative approach. The subjects were prospective mathematics teachers at an Islamic university in Malang, Indonesia, which selected through purposive sampling techniques. Data were collected using questionnaires, tests, and in-depth interviews. The data analysis techniques included data reduction, data presentation, and conclusion drawing/verification. The findings reveal that subjects with high mathematical resilience were able to meet all indicators of truth-seeking, as reflected in their comprehensive mastery of relevant information and their ability to solve problems systematically, even when confronted with contradictory information. Subjects with moderate resilience could only fulfill some indicators, indicating challenges in dealing with complex information. Meanwhile, subjects with low resilience demonstrated success in only a few indicators, highlighting significant difficulties in understanding and analyzing contradictory information. These notable differences emphasize the critical role of mathematical resilience in fostering truth-seeking abilities, particularly when integrating Islamic and mathematical perspectives.
Mapping the Availability of Educational Facilities Using Geographic Information Systems in Each Study Program at the Faculty of Teacher Training and Education, Nusa Cendana University Petronius Halatosa Asman; Arfita Rahmawati; Tugma Jaya Manalu
Journal Electrical and Computer Experiences Vol. 4 No. 1 (2026): January-June
Publisher : Tinta Emas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59535/jece.v4i1.610

Abstract

The adequacy and spatial distribution of educational facilities are essential indicators of institutional readiness, particularly for study programs undergoing accreditation and quality assurance processes. However, facility planning in higher education is often conducted through administrative inventories without sufficient spatial evidence to identify location-based gaps. This study aims to map the availability and insufficiency of educational facilities across study programs at the Faculty of Teacher Training and Education (FKIP), Nusa Cendana University, using a Geographic Information System (GIS). A descriptive qualitative method with a spatial approach was employed. Primary data were collected through direct field observation and coordinate recording of study program locations using the GPS Map Camera application, while spatial processing and cartographic visualization were conducted using ArcMap 10.8. The findings indicate that most study programs have not fully met the facility standards required by the Independent Accreditation Agency for Education (LAMDIK), particularly in relation to scientific laboratories, microteaching laboratories, and library facilities. The GIS-based mapping provides accurate georeferenced information on study programs with facility deficiencies and visualizes their spatial distribution within the FKIP environment. This study contributes to evidence-based educational facility planning by demonstrating how GIS can support institutional decision-making, accreditation preparation, and the equitable distribution of educational infrastructure. The results are expected to serve as a practical basis for university leaders and faculty management in prioritizing facility improvement and aligning infrastructure development with accreditation standards.
Design and Build a Real-Time Based 3 Kg LPG Distribution Information System Using the Laravel Framework at PT. Tasya Gasindo Yasmin Neylanda Pulungan; Meilita Tryana Sembiring; Juliza Hidayati
Formosa Journal of Computer and Information Science Vol. 5 No. 1 (2026): March 2026
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjcis.v5i1.16637

Abstract

PT. Tasya Gasindo, an LPG 3 kg distribution agent in Medan, Indonesia, faced significant operational inefficiencies due to the absence of a real-time stock and demand monitoring system. Trucks frequently returned to the depot with unsold cylinders, causing queuing delays and Pertamina fines for unmet daily Delivery Order targets. This study designed and implemented a web-based distribution information system using the Laravel frame-work (MVC architecture, MySQL) providing real-time stock and demand data across 69 distribution bases. The descriptive-qualitative and software engineering approach included observation, interviews, and documentation. Black Box Testing covered 16 scenarios (all passed) with direct user evaluation. Average monthly residual cylinders decreased from 744 units (2022–2024) to 220 units in March–April 2025 a 70.4% reduction. The Fulfill-ment Rate improved from 99.20% to 99.74%, reducing estimated monthly Pertamina fines from Rp22.32 million to Rp6.60 million
Design and Implementation of Web-Based Inventory Information System dengan Real-Time Stock Monitoring pada Gudang Perkebunan Kelapa Sawit Ahmad Rohim; Indera
Jurnal Algoritma Vol 23 No 1 (2026): Jurnal Algoritma
Publisher : Institut Teknologi Garut

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33364/algoritma/v.23-1.3442

Abstract

Pengelolaan inventori gudang perkebunan kelapa sawit membutuhkan sistem yang cepat, akurat, dan terintegrasi. Pencatatan manual sering menimbulkan ketidaksesuaian stok, keterlambatan pembaruan data, dan lemahnya monitoring persediaan. Penelitian ini bertujuan mengembangkan Web-Based Inventory Information System untuk mendukung monitoring stok secara real-time. Kebaruan penelitian terletak pada pembaruan stok otomatis berbasis transaksi barang masuk dan keluar yang terintegrasi dengan pelaporan terpusat. Sistem dikembangkan menggunakan metode Waterfall, perancangan UML, implementasi berbasis web, dan pengujian Black Box Testing. Fitur utama meliputi pengelolaan data barang, transaksi inventori, pembaruan stok otomatis, serta laporan inventori. Hasil pengujian terhadap 25 skenario menunjukkan seluruh fungsi berjalan sesuai kebutuhan dengan tingkat keberhasilan 100%. Sistem ini mampu meningkatkan efisiensi pengelolaan inventori, mempercepat monitoring stok, mengurangi kesalahan pencatatan, dan mendukung pengambilan keputusan berbasis data.
Information Security Maturity Assessment Using the KAMI Index 5.0 Based on ISO/IEC 27001:2022: A Case Study of a Government Agency Under the Ministry of Finance of the Republic of Indonesia M. Ihsan Alfani Putera; Nana Aulia Tabita; Dwi Nur Amalia
Equivalent: Jurnal Ilmiah Sosial Teknik Vol. 8 No. 2 (2026): Equivalent: Jurnal Ilmiah Sosial Teknik
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/jequi.v8i2.322

Abstract

Background: XYZ Agency has adopted information technology but faces phishing attacks, spam, unclear information security roles, and a lack of prior security evaluation. Therefore, its readiness and maturity must be assessed using the KAMI Index 5.0 and ISO/IEC 27001:2022. Objective: This study aims to evaluate the level of information security readiness and maturity at Institution XYZ, a government agency under the Ministry of Finance of the Republic of Indonesia, using the KAMI Index Version 5.0 aligned with ISO/IEC 27001:2022, and to formulate structured improvement recommendations. Methods: This study employed a qualitative descriptive case study approach through interviews, observation, and document review. Data were assessed using KAMI 5.0, validated through triangulation and member-checking, with coder reliability confirmed by Cohen’s Kappa. Results: The assessment results obtained for the Electronic Systems Category were 29 points, indicating a high level of dependency, with a total score of 347 points across the six evaluation areas. The maturity level falls within the range of I–II, corresponding to a status of basic framework compliance. Subsequently, 97 recommendations for improvement were provided, referring to ISO/IEC 27001:2022. Conclusion: The formulation of these recommendations is expected to assist XYZ Agency in enhancing information security management and mitigating identified risks.

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