cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
-
Contact Email
-
Phone
-
Journal Mail Official
studikomunikasi@unitomo.ac.id
Editorial Address
PSSKI Room, 84 Semolowaru, Sukolilo, Surabaya, East Java, Indonesia
Location
Kota surabaya,
Jawa timur
INDONESIA
Jurnal Studi Komunikasi
Published by Universitas Dr. Soetomo Surabaya
ISSN : 25497294     EISSN : 25497626     DOI : -
Core Subject : Humanities, Education, Art, Social,
Arts Humanities Languange, Linguistic, Communication & Media Social Sciences
Jurnal Studi Komunikasi (Indonesian Journal of Communications Studies), one of the journals published by Faculty of Communications Science Dr. Soetomo University, was established in January 2017. Jurnal Studi Komunikasi a double blind peer-reviewed journal, explores critical and constructive inquiries into a wide range of fields of study on Communication Science that include culture, religion, media, gender, public policy, development, environment, disaster, and tourism, with emphasis on interdisciplinary approaches: Communication Studies. It addresses issues with multi-perspectives view. Each volume of the journal discusses a specific theme based on “Call for Papers”, through which scholars, from diverse disciplines, are invited to contribute. Jurnal Studi Komunikasi published on March, July, and November.
Arjuna Subject : -
Articles 590 Documents
 53   54   55   56   57 
Analysis of @xproject.id’s TikTok political communication strategies via the SOSTAC model Sukarelawati; Amalia, Nadia
Jurnal Studi Komunikasi Vol. 10 No. 1 (2026)
Publisher : Faculty of Communications Science, Dr. Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jsk.v10i1.11106

Abstract

The rapid development of social media, particularly TikTok, has significantly transformed the patterns of political communication among young people in Indonesia. TikTok is no longer merely an entertainment platform; it has evolved into a new digital public sphere for the dissemination of political messages and civic education. This study analysed the educational political communication strategy based on the SOSTAC Model as implemented by the TikTok account @Xproject.id in enhancing the political literacy of Generation Z in the City of Bogor. This research employed a qualitative approach with a case study design, focusing on the planning, implementation, and evaluation of digital communication strategies. Data were collected through digital observation of @Xproject.id’s TikTok content, in-depth interviews with the principal communicator and the account management team, as well as interviews with Generation Z audiences in Bogor as message recipients. The study involved ten informants, consisting of one principal communicator, three members of the content management team, and six Generation Z followers who actively engage with the account. Data were analysed thematically with reference to the six elements of the SOSTAC Model: Situation Analysis, Objectives, Strategy, Tactics, Action, and Control. The findings indicate that the SOSTAC-based communication strategy implemented by @Xproject.id is effective in enhancing both engagement and political understanding among Generation Z in Bogor. This effectiveness is supported by the use of reflective content relevant to local issues, informal language aligned with youth communication styles, simple and accessible visuals, and intensive two-way interaction through comments and creator responses. The audience demonstrated increased awareness of local policy issues, greater participation in online political discussions, and a growing interest in seeking further political information. These findings suggest that a community-based TikTok account can function as an effective local digital public sphere for youth political education, provided that it is supported by systematic, contextual, and literacy-oriented communication planning.
Implementing dialogic communication for complaint management in Malang Private Hospital, Indonesia Arizona, Yohana Kartika; Wulandari, Maulina Pia
Jurnal Studi Komunikasi Vol. 10 No. 1 (2026)
Publisher : Faculty of Communications Science, Dr. Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jsk.v10i1.11192

Abstract

Persistent increases in patient complaints in private hospitals indicate a structural gap in how complaint management systems integrate dialogic communication principles in practice. This mixed-method study examined the implementation of a dialogic communication framework in managing patient complaints at a private hospital in Malang, Indonesia. This study particularly focused on how the current complaint system reflects the principles of mutuality, transparency, and organisational commitment. This study integrated in-depth interviews with key stakeholders and a quantitative analysis of 605 patient complaints. The findings indicate a fractured dialogue that demonstrates a substantial gap between the procedurally and performatively responsive complaint system and its actual capacity for genuine dialogic communication. This management misconduct is rooted in systemic fragmentation, sectoral ego, and an organisational unwillingness to embrace the risk of transparency. Ultimately, this study proposes the Integrated Public Service Communication Flow model, designed to shift the organisational culture from a reactive and monologic approach to a proactive, relational, and genuinely dialogic. This proposed model accentuates a concrete framework for rebuilding patient trust by embedding mutuality and commitment into the hospital operations.
The unreliable father effect: intrapersonal communication as identity pillar for fatherless daughters Grisel Aranis; Ayunintyas, Fitria; Istiyanto, S. Bekti
Jurnal Studi Komunikasi Vol. 10 No. 1 (2026)
Publisher : Faculty of Communications Science, Dr. Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jsk.v10i1.11212

Abstract

This study explored the intrapersonal communication dynamics of fatherless girls in facing life struggles using intrapersonal communication theory. A descriptive qualitative method was used with purposive sampling to select informants. Data analysis followed the five stages by Colaizzi and Moustakas: initial stage, horizontalisation, clustering meanings, essence description, and reporting. Data was collected by conducting observation and in-depth interviews with five informants residing near Jakarta, then transcribed and analysed using NVIVO 14. The research results indicate that fatherlessness, particularly within the unreliable father category, affects self-perception—causing insecurity, low self-esteem, and indecisiveness. Despite similar backgrounds, each informant experienced unique impacts. With sufficient understanding of intrapersonal communication, the informants developed self-defence mechanisms to face pressures and challenges. This study highlights the role of intrapersonal communication as a psychological coping tool that helps fatherless girls adapt and build resilience in their lives.
Communication and service quality as drivers of public satisfaction in Bojonegoro Choirul Saleh; Ferdhianzah, Hefry Johan; Trilaksono, Hendrik
Jurnal Studi Komunikasi Vol. 10 No. 1 (2026)
Publisher : Faculty of Communications Science, Dr. Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jsk.v10i1.11213

Abstract

This study examines the influence of communication quality and service quality on public satisfaction within a local government education service context. Although efforts to improve transparency and communication have increased, public satisfaction outcomes remain inconsistent, raising questions about whether communication directly drives satisfaction or depends on service performance. Using a quantitative explanatory design, data were collected from 385 public service users and analysed using PLS-SEM. The study tested three hypotheses: the direct effects of communication quality and service quality on public satisfaction, and the moderating role of service quality in the communication–satisfaction relationship. The results indicate that service quality has a strong and significant positive effect on public satisfaction, confirming its central role in shaping citizens’ service evaluations. In contrast, communication quality does not show a significant direct effect on satisfaction. This finding reflects a bureaucratic service environment in which citizens prioritise tangible service outcomes over communicative aspects. Furthermore, service quality significantly moderates the relationship between communication quality and public satisfaction, suggesting that communication becomes meaningful only when supported by reliable service delivery. These findings reveal a service–communication paradox and contribute to public service theory by demonstrating that communication effectiveness is contingent upon service performance.
The influence of media in the digital democracy in Indonesia sabarofek, luis armando; Rahmawati, Dian Eka
Jurnal Studi Komunikasi Vol. 10 No. 1 (2026)
Publisher : Faculty of Communications Science, Dr. Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jsk.v10i1.11259

Abstract

This study examines how digital media reshape democratic quality in Indonesia by transforming information flows, public opinion formation, civic participation, and government accountability within the digital public sphere. Rather than treating these dimensions separately, this research adopted the concept of democratic quality to capture the broader systemic impact of digital communication on contemporary democracy. This study combined bibliometric and qualitative approaches to provide both a macro-level mapping and an in-depth thematic interpretation. Bibliometric data were collected from the Scopus database covering the period 2020–2025, using PRISMA procedures, resulting in 56 core publications. VOSviewer was used to identify research clusters and intellectual trends, while NVivo 12 Plus supported qualitative thematic analysis. The findings indicate a dominant shift in global research from early concerns with digital participation and public engagement toward growing attention to algorithmic power, disinformation, polarisation, and platform governance. In the Indonesian context, digital media simultaneously expands democratic inclusion through increased participation and transparency, while also weakening deliberative quality due to misinformation, echo chambers, and low digital literacy. This study highlights that platform algorithms and information governance increasingly shape the trajectory of digital democracy. This research contributes to communication studies by offering an integrated framework for understanding how digital media restructure democratic quality in the evolving digital public sphere.
Adopting AI in Medan PR: a study of government reputation management Purba, Arief Marizki; Lusia, Amelita
Jurnal Studi Komunikasi Vol. 10 No. 1 (2026)
Publisher : Faculty of Communications Science, Dr. Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jsk.v10i1.11350

Abstract

This study examined how the Medan City Government adopts artificial intelligence in government public relations to strengthen reputation management through the lens of algorithmic governance and digital agility, while advancing an inclusivity-oriented civic branding narrative known as 'Medan Untuk Semua'. Using a qualitative case study design, data were collected through in-depth interviews, observation, and documentation. Informants were selected purposively from key internal actors responsible for policy direction, communication governance, and technical implementation, with limited snowballing applied to identify specialised technical personnel. Data analysis followed the Miles, Huberman, and Saldaña framework and was supported by NVivo-based coding and visualisation to map thematic relationships. The findings show that AI-driven Customer Relationship Management (CRM) systems, incorporating automated ticketing, predictive analytics for complaint classification, and integrated dashboards, together with the 'Medan Satu Data' ecosystem, operate as an institutional reputation architecture by enabling data-driven responsiveness, digital traceability, and cross-unit message consistency. AI also reshapes internal communication by orchestrating coordination among public relations units, social media administrators, and IT teams. However, the study identifies persistent tensions between speed and accuracy, uneven technological literacy across bureaucratic units, and the need for narrative sensitivity that algorithmic systems cannot fully automate. Overall, AI adoption in Medan illustrates a hybrid governance model in which technological infrastructure enhances service delivery and communication legitimacy, while human judgement remains essential for contextual interpretation, empathetic messaging, and reputational risk management. The study underscores the strategic value of integrating AI into local government communication systems to support inclusive and accountable public service delivery.
Reframing money politics in local electoral debates: evidence from Southern Sulawesi, Indonesia Hayat, Nahrul; Hasan Sazali
Jurnal Studi Komunikasi Vol. 10 No. 1 (2026)
Publisher : Faculty of Communications Science, Dr. Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jsk.v10i1.11355

Abstract

Local mayoral debates fulfil a strategic function in shaping public perceptions of political agendas and democratic processes at the subnational level. Empirical research on candidates' framing of public issues in formal debate contexts within Indonesian local elections remains scarce. This study redresses this lacuna through a qualitative framing analysis of the 2024 mayoral election debates in Makassar and Parepare—two urban centres in South Sulawesi exhibiting distinct political dynamics. Drawing on debate transcripts from official recordings, the analysis elucidates how candidates select, emphasise, and organise interpretive frames in articulating public policy issues. A systematic coding procedure, grounded in established framing typologies, was employed. The findings delineate three interrelated pathways: economic narratives that moralise welfare; digital narratives equating transparency with integrity; and moral narratives converting piety into political capital. These symbolic substitutions evince the endurance of symbolic patronage in contemporary discursive forms, conceptualised herein as a discursive moral economy of democracy. Theoretically, the study reconceptualises money politics as a representational mechanism for legitimacy construction, rather than merely a behavioural practice.
Crisis, voice, reputation: organisational communication and university response to sexual violence cases Setianingrum, Vinda Maya; Pramana
Jurnal Studi Komunikasi Vol. 10 No. 1 (2026)
Publisher : Faculty of Communications Science, Dr. Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jsk.v10i1.11360

Abstract

This study examined how organisational communication constitutes crisis response, voice, and legitimacy in university sexual violence cases in Indonesia, a socio-political context shaped by strong cultural hierarchies, legal–bureaucratic governance and an ongoing transition from a culture of silence towards digitally mediated transparency. Drawing on a qualitative multiple-case study of Universitas Indonesia (UI), Universitas Riau (UNRI), and Universitas Andalas (UNAND), the study integrates the Communicative Constitution of Organisations (CCO) perspective with Rhetorical Arena Theory (RAT) to move beyond what universities formally stated towards how organisational reality, authority, and moral legitimacy were communicatively produced during crises. The findings indicate distinct communicative patterns across cases. Dialogic engagement was associated with the preservation of legitimacy, reactive communication facilitated short-term reputational repair, whereas bureaucratic shielding—manifested through reliance on procedural language, regulatory formalism, and strategic silence—intensified public scrutiny and moral contestation. Within the Indonesian digital public sphere, viral social media discourse functioned as a secondary constitutional force, capable of overriding formal organisational texts and compelling institutional responses. More importantly, the study demonstrates that control-oriented crisis communication strategies frequently backfired, as attempts to manage or conceal crisis narratives amplified counter-narratives and weakened institutional moral authority. This reinforces the long-standing insight that the cover-up may be more damaging than the crisis itself. The study contributes to organisational and crisis communication scholarship by challenging assumptions of centralised control and reputational management. It shows that, in morally charged crises such as sexual violence, legitimacy in Indonesian universities is grounded less in image maintenance and more in moral authority enacted through communicative openness, accountability, and dialogic engagement.
The ‘green island’ imaginary: media framing of Bali’s energy policy Febriani, Nufian; Subiakto, Henri; Wahyudi, Irfan; Avicenna, Fitria
Jurnal Studi Komunikasi Vol. 10 No. 1 (2026)
Publisher : Faculty of Communications Science, Dr. Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jsk.v10i1.11380

Abstract

This study examined how the mass media depict the transition to renewable energy in Bali through the cultural imagination of the ‘green island’. Using a critical case study approach, this study combines media content analysis, interviews with journalists, policymakers, and community leaders, as well as a review of energy policies implemented between 2019 and 2024. The results show that state and corporate actors strategically adopt local cultural values, such as Tri Hita Karana, to legitimise energy policies. On the other hand, forms of community resistance rooted in customary and spiritual claims gain visibility but have limited political effectiveness because they are integrated into the dominant media narrative. The results of the study show that the ‘green island’ imagination functions as a symbolic mechanism that prioritises tourism-oriented development and political legitimacy over substantial community participation in Bali's energy governance.
Blaming nature, erasing structural accountability: how Indonesian media framed the 2025-Sumatran floods Oktavian, Winfrey; Dharta, Firdaus Yuni; Susanto, Tri
Jurnal Studi Komunikasi Vol. 10 No. 1 (2026)
Publisher : Faculty of Communications Science, Dr. Soetomo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25139/jsk.v10i1.11409

Abstract

This study examined how major Indonesian online media framed the causes, responsibility, and governance of the 2025 Sumatra flood disaster. Using qualitative content analysis based on Entman’s (1993) problem definition, causal diagnosis, moral evaluation, and treatment recommendation, the study analysed 56 news articles published between 1 and 10 December 2025 from major Indonesian online outlets, including Kompas.com, Tempo.co, Detik.com, CNN Indonesia, CNBC Indonesia, Tribunnews.com, and Liputan6.Com. This study examined the dominant narratives of causation, actor representation, responsibility attribution, and proposed solutions in flood reporting. The findings show that news coverage predominantly framed the floods as extreme weather. At the same time, structural factors such as deforestation, extractive industries, and spatial planning failures appeared less consistently and were often presented as secondary explanations. Government actors were largely represented as responders within a rescue-spectacle narrative, reflecting the political economy of disaster journalism, in which reliance on official sources and state-centred narratives displaces scrutiny of governance failures and extractive interests that produce flood vulnerability. These framing patterns contribute to the normalisation of floods as natural disasters and limit public attention to the need for structural accountability. This study contributes to disaster journalism and environmental communication research by highlighting how media framing shapes the understanding of responsibility for climate-related disasters.

Page 55 of 59 | Total Record : 590

 53   54   55   56   57 

Filter by Year

2017 2026


Reset
Filter By Issues
All Issue Vol. 10 No. 1 (2026) Vol. 9 No. 3 (2025) Vol. 9 No. 2 (2025) Vol. 9 No. 1 (2025) Vol. 8 No. 3 (2024) Vol. 8 No. 2 (2024) Vol. 8 No. 1 (2024) Vol. 7 No. 3 (2023) Vol. 7 No. 2 (2023) Vol. 7 No. 1 (2023) Vol. 6 No. 3 (2022) Vol. 6 No. 2 (2022) Vol. 6 No. 1 (2022) Vol. 5 No. 3 (2021) Vol. 5 No. 2 (2021) Vol 5 No 1 (2021) Vol. 5 No. 1 (2021) Vol. 4 No. 3 (2020) Vol 4 No 3 (2020) Vol 4, No 2 (2020) Vol. 4 No. 2 (2020) Vol 4, No 1 (2020) Vol. 4 No. 1 (2020) Vol 3, No 3 (2019) Vol. 3 No. 3 (2019) Vol 3, No 2 (2019) Vol. 3 No. 2 (2019) Vol 3, No 1 (2019) Vol. 3 No. 1 (2019) Vol 2, No 3 (2018) Vol. 2 No. 3 (2018) Vol. 2 No. 2 (2018) Vol 2, No 2 (2018) Vol. 2 No. 1 (2018) Vol 2, No 1 (2018) Vol. 1 No. 3 (2017) Vol 1, No 3 (2017) Vol 1, No 2 (2017) Vol. 1 No. 2 (2017) Vol. 1 No. 1 (2017) Vol 1, No 1 (2017) More Issue