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JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi)
Published by Universitas Sam Ratulangi
ISSN : 23563966     EISSN : 26212331     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Arjuna Subject : -
Articles 688 Documents
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PENGARUH LINGKUNGAN KERJA DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN PADA DINAS KEBAKARAN DAN PENANGGULANGAN BENCANA KOTA BANDUNG Shanti Ramdhani; Dian Indiyati
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 10 No 2 (2023): JMBI UNSRAT Volume 10 Nomor 2
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v10i2.48865

Abstract

The purpose of this study is to find out how much influence the work environment and work motivation have on employee performance both partially and simultaneously in the Bandung City Fire and Disaster Management Service. The type of research used in this research is quantitative research. Data collection methods taken in this study were interviews and questionnaires. The sample in this study is a saturated sample, because all members in the population can be used as a sample, amounting to 141 employees of the Bandung City Fire and Disaster Management Service. The analysis used in processing the data in this study is Structural Equation Modeling (SEM) with SmartPLS software version 3.2.9. The results obtained in this study stated that there was a positive and significant influence between work environment variables and work motivation on employee performance at the Bandung City Fire and Disaster Management Service both partially and simultaneously.
ANALISIS EFEKTIVITAS DAN KONTRIBUSI PENERIMAAN UANG KULIAH TUNGGAL (UKT) TERHADAP PENDAPATAN UNIVERSITAS NEGERI SEMARANG Herlina; Nurchayati; Silvi Pratiwi; Kiswanto
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 10 No 2 (2023): JMBI UNSRAT Volume 10 Nomor 2
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v10i2.48995

Abstract

Abstract. UNNES's efforts to maintain UKT acceptance so that it reaches the target, each work unit within UNNES must make a plan for receiving education service income. Due to the Covid 19 pandemic, UNNES implemented a UKT payment relief policy in accordance with the Minister of Education and Culture Regulation Number 25 of 2020. In this regulation, tertiary institutions within the Ministry of Education and Culture need to implement a UKT payment relief policy, including, 50% UKT payment, reduced UKT, reducing UKT, and paying UKT in installments. This has an impact on the realization of UKT acceptance. Therefore, it is necessary to conduct a study on the effectiveness and contribution of Single Tuition Fee (UKT) acceptance at Semarang State University. The results of the study show that the realization of acceptance of UKT for each faculty at Semarang State University from 2021 and 2022 has increased. The UKT acceptance effectiveness calculation value for each faculty shows that the UKT acceptance effectiveness value is above 100%. The UKT contribution of each faculty is still relatively low compared to the total income of Semarang State University. However, the value of the faculty's UKT acceptance contribution has increased from 2021 to 2022 by 3.44%. Abstrak.  Usaha UNNES dalam menjaga penerimaan UKT agar tetap mencapai target, maka setiap unit kerja di lingkungan UNNES harus membuat perencanaan atas penerimaan pendapatan layanan pendidikan. Adanya pandemi Covid 19, UNNES menerapkan kebijakan keringanan pembayaran UKT sesuai dengan Peraturan Menteri Pendidikan dan Kebudayaan Nomor 25 Tahun 2020. Dalam peraturan ini, perguruan tinggi di lingkungan Kementerian Pendidikan dan Kebudayaan perlu menerapkan kebijakan keringanan pembayaran UKT antara lain, pembayaran 50% UKT, penurunan UKT, pengurangan UKT, dan pembayaran UKT secara mengangsur. Hal ini berdampak pada realisasi penerimaan UKT. Oleh karena itu, perlu dilakukan sebuah penelitian tentang bagaimana efektivitas dan kontribusi penerimaan Uang Kuliah Tunggal (UKT) di Universitas Negeri Semarang. Hasil penelitian menunjukkan bahwa realisasi penerimaan UKT masing-masing fakultas di lingkungan Universitas Negeri Semarang dari tahun 2021 dan 2022 mengalami peningkatan. Nilai perhitungan efektivitas penerimaan UKT masing-masing fakultas menunjukkan bahwa nilai efektivitas penerimaan UKT di atas 100%. Kontribusi penerimaan UKT masing-masing fakultas masih relatif kurang terhadap jumlah keseluruhan pendapatan Universitas Negeri Semarang. Meski demikian, nilai kontribusi penerimaan UKT fakultas mengalami peningkatan dari tahun 2021 ke tahun 2022 sebesar 3,44%.
PENGARUH DIMENSI SERVICE QUALITY DAN OUTCOME QUALITY TERHADAP KESETIAAN PELANGGAN MELALUI KEPUASAN PELANGGAN PADA HOTEL KELAS MENENGAH Karina Vashti Devi
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 10 No 2 (2023): JMBI UNSRAT Volume 10 Nomor 2
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v10i2.49011

Abstract

This study aims to analyze the effects of Service Quality dimensions and Outcome Quality dimensions on Customer Satisfaction and Customer Loyalty in three stars Hotels in Surabaya. Independent Variables used in this study are; Service Quality, with its dimensions; Tangibility, Reliability, Responsiveness, Assurance, and Empathy, and Outcome Quality, with its dimensions; Valence, Waiting Time, and Sociability. This study is a causal research and a quantitative method was used. Data are gathered by sharing online questionnaires. Service Quality dimensions oftentimes are referred to as the main factors that influence customer satisfaction. There’s only a small amount of research done about the influence of Outcome Quality and its dimensions on customer satisfaction, especially in Indonesia. This study’s findings will be about which service quality dimensions and outcome quality dimensions have the most influence on customer satisfaction in three-star Hotels in Surabaya, and the influence of customer satisfaction towards customer loyalty in three-star Hotels in Surabaya.
WORK-LIFE BALANCE AND SERVANT LEADERSHIP FOR BETTER ORGANIZATIONAL COMMITMENT OF TOURISM EMPLOYEES: THE ROLE OF AFFECTIVE WELL-BEING AS A MEDIATOR Purwanti Dyah Pramanik; Myrza Rahmanita
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 10 No 2 (2023): JMBI UNSRAT Volume 10 Nomor 2
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v10i2.49069

Abstract

The United Nations compiled the Sustainable Development Goals 2030, which included providing decent work for humankind, such as facilitating employees with a balance among work, family, and private life. This study aims to analyze the relationship among variables and the role of affective commitment between work-life balance and servant leadership partially on employees' organizational commitment in the tourism business. The study applied a quantitative descriptive approach, involving 82 workers in the tourism businesses in Jakarta who were selected by purposive sampling from January-May 2023. Smart-PLS was employed to analyze the data. The study reported that affective well-being mediates the correlation between work-life balance and servant leadership. The study implies the need to mix human resource management practices to create a positive work environment to strengthen organizational commitment.
PERSPEKTIF KONSUMEN CITA RASA KULINER LOKAL TERHADAP PRODUK WARUNG BEBEK GORENG CABANG PURNAMA DI SURABAYA Praseton Sepsi Winarno
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 10 No 2 (2023): JMBI UNSRAT Volume 10 Nomor 2
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v10i2.49181

Abstract

Abstract. One of the culinary businesses that is rampant in the city of Surabaya is fried duck. Considering that Surabaya is the second largest city in Indonesia after Jakarta. So that makes culinary businessmen take advantage of strategic places in this city. One of the culinary businesses in Surabaya that serves duck dishes is Bebek Purnama. This stall is located along the roadside of Surabaya, lots of stalls with the words "Bebek Purnama (do not open branches)". Nevertheless, the taste of the fried duck from each of these stalls has the same taste. This is due to two different reasons, namely: (1) Because the full moon duck is in demand, many culinary businesses equate fried duck stalls with the label " Bebek Purnama branch". This can happen because some "Bebek Purnama branch" traders believe that the yellow banner with red and black writing is a talisman that can make their sales sell well; (2) Bebek Purnama, traditional food stalls that are able to survive with the same taste in the era of many modern processed foods, especially now that there ar many branches of  Bebek Purnama with the same taste.   Abstrak. Salah satu bisnis kuliner yang merajalela di Kota Surabaya adalah bebek goreng. Mengingat Kota Surabaya merupakan kota terbesar kedua di Indonesia setelah Jakarta. Sehingga menjadikan pebisnis kuliner memanfaatkan tempat strategis di Kota ini. Salah satu bisnis kuliner di Surabaya yang menyajikan masakan bebek yaitu Bebek Purnama. Warung ini terletak di sepanjang pinggir jalan Surabaya, banyak sekali warung bertuliskan “Bebek Purnama (tidak buka cabang)”. Kendati demikian, rasa bebek goreng dari setiap warung tersebut memiliki cita rasa yang sama. Hal ini disebabkan karena dua alasan yang berbeda, yaitu : (1) Karena bebek purnama ini laris, sehingga banyak pebisnis kuliner yang menyamakan warung bebek goreng dengan label “cabang purnama”. Hal ini dapat terjadi sebab beberapa pedagang “cabang purnama” mempercayai bahwa spanduk kuning dengan tulisan merah dan hitam ini sebagai azimat yang dapat menjadikan jualannya laris manis; (2) Bebek purnama warung makan  tradisional yang mampu bertahan dengan rasa yang sama  dimasa banyakanya makanan olahan modern  terlebih sekarang banyak cabang bebek purnama dengan  rasa yang sama.
THE EFFECT OF PEOPLE, PHYSICAL EVIDENCE, PROCESS AND PRICE FAIRNESS ON PATIENT SATISFACTION AND REVISIT INTENTION AT THE XYZ HOSPITAL POLYCLINIC, MAKASSAR CITY Vena Angelica; Innocentius Bernarto
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 10 No 2 (2023): JMBI UNSRAT Volume 10 Nomor 2
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v10i2.49234

Abstract

Abstract This study aims to determine the factors of patient satisfaction and the effect on revisit intention. The factors are people, physical evidence, process and price fairness. A written questionnaire is used in collecting respondent data. Total respondents obtained were 277 people. Convenience sampling method is used as a sampling method. The collected data were analyzed using PLS-SEM with SmartPLS software. The research results obtained are people, physical evidence and price fairness that have a positive effect on patient satisfaction. However, for the process variable it was found to have no positive effect on patient satisfaction. Patient satisfaction has a positive effect on revisit intention. The people factor is the most influential factor on patient satisfaction.   Abstrak Penelitian ini bertujuan untuk mengetahui faktor kepuasan pasien dan pengaruhnya terhadap niat berkunjung kembali. Faktor tersebut adalah manusia, bukti fisik, proses dan keadilan harga. Kuesioner tertulis digunakan dalam mengumpulkan data responden. Total responden yang diperoleh adalah 277 orang. Metode convenience sampling digunakan sebagai metode pengambilan sampel. Data yang terkumpul dianalisis menggunakan PLS-SEM dengan perangkat lunak SmartPLS. Hasil penelitian yang diperoleh adalah people, physical evidence dan price fairness yang berpengaruh positif terhadap kepuasan pasien. Namun untuk variabel proses ditemukan tidak berpengaruh positif terhadap kepuasan pasien. Kepuasan pasien berpengaruh positif terhadap niat berkunjung kembali. Faktor people merupakan faktor yang paling berpengaruh terhadap kepuasan pasien
PENGARUH BRAND AMBASSADOR, BRAND PERSONALITY DAN KOREAN WAVE TERHADAP KEPUTUSAN PEMBELIAN Tri Widarmanti; Widya Amalia Cahyani
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 10 No 2 (2023): JMBI UNSRAT Volume 10 Nomor 2
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v10i2.49254

Abstract

This study aims to determine whether there is influence of brand ambassadors, brand personality and the Korean wave on purchasing decisions of Nature Republic and how influential these three variables are on purchasing decisions of Nature Republic products. This research was conducted using a quantitative method by distributing questionnaires online. The population of this study are people who have used Nature Republic products. The sample in this study was 100 respondents and the data was processed using SPSS 25 software with multiple linear regression analysis techniques. The results of this study show that brand ambassadors, brand personality and the Korean wave simultaneously influence purchasing decision variables significantly. Partially, brand ambassadors do not positively and significantly influence the purchasing decisions of Nature Republic products, brand personality influences the purchasing decisions of Nature Republic products positively and significantly, the Korean wave influences the purchasing decisions of Nature Republic products positively and significantly.
PENGARUH ESPEKTANSI UPAYA, EKSPEKTANSI KINERJA, DAN PENGARUH SOSIAL TERHADAP INTENSI PERILAKU STUDI IMPLEMENTASI MENU DIGITAL DI WEDANGAN ECHO SURAKARTA Evin William Goutama; Fabiola Leoparjo; Moses Soediro
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 10 No 2 (2023): JMBI UNSRAT Volume 10 Nomor 2
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v10i2.49385

Abstract

Abstract. The objective of this study is to figure out how behavioral intention in the implementation of the digital menu at Wedangan Echo Surakarta is influenced by effort expectations, performance expectations, and social influence. The study's population consists of Wedangan Echo Surakarta customers who own smartphones. Furthermore, the study’s method of data collecting uses questionnaires distribution. In addition, the IBM SPSS 29.0.1.0 for Windows application is used to make significant inferences from the data outputs. This study concludes that effort expectations, performance expectations, and social influence all positively influence behavioral intention in the implementation of the digital menu at Wedangan Echo Surakarta.   Abstrak. Tujuan dari penelitian ini adalah untuk mengetahui bagaimana behavioral intention dalam implementasi menu digital di Wedangan Echo Surakarta dipengaruhi oleh ekspektasi usaha, ekspektasi kinerja, dan pengaruh sosial. Populasi penelitian ini adalah pelanggan Wedangan Echo Surakarta yang memiliki smartphone. Selanjutnya, metode pengumpulan data penelitian ini menggunakan penyebaran kuesioner. Selain itu, aplikasi IBM SPSS 29.0.1.0 for Windows digunakan untuk membuat kesimpulan yang signifikan dari keluaran data. Penelitian ini menyimpulkan bahwa ekspektasi usaha, ekspektasi kinerja, dan pengaruh sosial semuanya berpengaruh positif terhadap niat perilaku dalam penerapan menu digital di Wedangan Gema Surakarta.
PENGARUH CITRA MEREK, KUALITAS PRODUK, DAN ATMOSFER RESTORAN TERHADAP MINAT BELI ULANG KONSUMEN (Kajian terhadap sebuah restoran x di Makassar) Justin Kosli; Victor Kurniawan Yuwono; Moses Soediro
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 10 No 2 (2023): JMBI UNSRAT Volume 10 Nomor 2
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v10i2.49387

Abstract

The increase in the number of cafes and restaurants in Makassar since 2019 has been significant. However, the impact of this increase is the intensification of competition among business operators. This competition has led cafes and restaurants to compete in order to stay open or operational. A negative consequence of the proliferation of cafes and restaurants is the tendency of consumers to only follow trends on social media. This results in an initial surge in visits during the first 3 to 6 months after the opening of a cafe or restaurant, followed by a significant decline in sales. The decrease in purchasing interest is also influenced by negative comments from dissatisfied customers, which ultimately damage the reputation of the cafe or restaurant. Therefore, strategies are needed to help cafes and restaurants sustain their operations and maintain customer interest. One example is Restaurant X, a restaurant in Makassar that has been operating since 2017. A survey was conducted with 30 customers, and the most important factors identified were brand image, product quality, and restaurant ambiance. These variables will be further tested for their impact on customers repurchase intentions using quantitative methods. The results of this study indicate that both brand image and product quality have a positive and significant impact on customers repurchase intentions. However, the ambiance of the restaurant does not have a significant positive effect on customers repurchase intentions.
ANALISIS PENERIMAAN SISTEM (MYUNNES-KEUANGAN) DENGAN PENDEKATAN TECHNOLOGY ACCEPTANCE MODEL (TAM) PADA UNIVERSITAS NEGERI SEMARANG Riza Firmansyah; Rudi Hartono; Anik Maghfiroh
JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi). Vol 10 No 2 (2023): JMBI UNSRAT Volume 10 Nomor 2
Publisher : FEB Universitas Sam Ratulangi Manado

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35794/jmbi.v10i2.49519

Abstract

Abstract.     The purpose of this study was to determine the effect of perceived usefulness, perceived ease of use, and perceived risk on acceptance of the MyUnnes-Financial system. The sample taken was 80 people selected using the probability sample method. The data analysis technique used is SmartPLS 3.3.3 Software to test the research hypothesis. The results of this study indicate that perceived usefulness and perceived risks have a positive effect on acceptance of the MyUnnes-Keuangan. Meanwhile, perceived ease of use has no effect on acceptance of the MyUnnes-Keuangan.     Abstrak.  Tujuan penelitian ini adalah untuk mengetahui pengaruh persepsi kemanfaatan, persepsi kemudahan penggunaan, dan persepsi risiko terhadap penerimaan sistem MyUnnes-Keuangan. Sampel yang diambil berjumlah 80 orang yang dipilih menggunakan metode sampel probabilitas. Teknik analisis data yang digunakan adalah Software SmartPLS 3.3.3.untuk melakukan pengujian hipotesis penelitian. Hasil penelitian ini menunjukkan persepsi kemanfaatan dan persepsi risiko berpengaruh positif terhadap penerimaan sistem MyUnnes-Keuangan. Sedangkan persepsi kemudahan tidak berpengaruh terhadap penerimaan sistem MyUnnes-Keuangan.

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